879 comments found.
Pre-sale questions: 1. Does the Fundraising theme have a “shop” or “buy now for $xx.xx” option or only auction? 2. Does multi-vendor functionality come with the theme or does it have to be purchased extra? 3. Is an auction/shop option available for generic multi-category goods not related to a specific category?
Hi,
1. Yes, you can mix auctions and shop products.
2. It is a plugin (free to use) and is included with the theme.
3. You can add multiple categories on the site. There is no limitation on this.
Purchase Theme: https://modeltheme.com/go/purchase-ibid-theme/
Hello i have a presale question: i really like the Theme, but i have found many errors on mobile devices and it isn‘t responsive on some parts. Is it possible to fix this? It‘s okay if it would cost extra money
Hi there,
Please send us an email at https://themeforest.net/user/modeltheme#contact with the mentioned bugs/visual issues.
We always look into solving any possible issue with our theme.
Best regards!
Hi next tickets and email to custom work service(very important). I must start with site this evening, so help me please….
Hi,
We will review your tickets asap.
Best regards
Hi. Short but very important tickets. We start tommorow,check it, please. #2980535, #2980518, #2907114. King regards
Hi,
We are looking to solve them asap.
Keep track of the tickets and the replies will be posted very soon there.
My issue was not fixed if you go through our previous conversation you’ll realize my complaints which they’ve not been attended to accordingly.
(1) theme framework can not install, please use the admin details I gave earlier to login and fix that up for me
(2) About the filter, the filter is basically “working fine” but the pricing window which it filters btwn isn’t giving more room to filter listing with prices higher than the highest filter price. So I want to increase the highest filter price to 50,000,000 while the minimum filter price will be 1,000,000.
That’s Btwn 1,000,000 – 50,000,000 (Required)
(3) I want to bring the registration button to the header. and also, I want the registers to be able to register from the menu or drop-down menu as either customer or vendor. many users register as customers as they can’t simply figure out the difference. (4) The vendors’ product listing form is pretty more complicated and I want it to be pretty simple for front-end users. with the present design, to shoes the word[press default backend admin interface instead of a simple and proper protect details form. the image upload format is just the same as the WordPress backend interface. making it difficult for users to understand and seamless I really want the product listing page/interface to appear simple and easy to use by non-tech users (5) The menu button on mobile is not active when a user is on the home page. (6) For the sidebar widget: I’m only having issues with the sidebar on mobile. It’s working beautifully well on desktop but really terrible on mobile. This very issue is only on mobile device UI. And for the padding: I’m satisfied with the widget padding on PC but Mobile needs to be adjusted properly. Please what are the recommended or default widget padding dimensions for mobile responsiveness? Kindly help fixes those, please!
(7) Also, i need to disable the cart feature
I need to get all these fixed ASAP… I’m running out of time
Hi,
Please open help tickets for any support related questions at https://modeltheme.ticksy.com/
Our agents will quickly look into and help you.
MT
My issue was not fixed if you go through our previous conversation you’ll realize my complaints which they’ve not been attended to accordingly.
(1) theme framework can not install, please use the admin details I gave earlier to login and fix that up for me
(2) About the filter, the filter is basically “working fine” but the pricing window which it filters btwn isn’t giving more room to filter listing with prices higher than the highest filter price. So I want to increase the highest filter price to 50,000,000 while the minimum filter price will be 1,000,000.
That’s Btwn 1,000,000 – 50,000,000 (Required)
(3) I want to bring the registration button to the header. and also, I want the registers to be able to register from the menu or drop-down menu as either customer or vendor. many users register as customers as they can’t simply figure out the difference. (4) The vendors’ product listing form is pretty more complicated and I want it to be pretty simple for front-end users. with the present design, to shoes the word[press default backend admin interface instead of a simple and proper protect details form. the image upload format is just the same as the WordPress backend interface. making it difficult for users to understand and seamless I really want the product listing page/interface to appear simple and easy to use by non-tech users (5) The menu button on mobile is not active when a user is on the home page. (6) For the sidebar widget: I’m only having issues with the sidebar on mobile. It’s working beautifully well on desktop but really terrible on mobile. This very issue is only on mobile device UI. And for the padding: I’m satisfied with the widget padding on PC but Mobile needs to be adjusted properly. Please what are the recommended or default widget padding dimensions for mobile responsiveness? Kindly help fixes those, please!
(7) Also, i need to disable the cart feature
I need to get all these fixed ASAP… Im running out of time
Hi,
We already replied to your other comment (the same comment from another user).
Best regards!
Hey, How can I prevent registered users from bidding without paying the registration fee? For example, I want if a visitor wants to bid and clicks on a bid, there will be a redirect to the pricing page where they will see three “bidder/buyer” plans: 1 day, 3 months, and 1 year. Only if the user pays for any plan, he can participate in the auction, and this is how he confirms his serious intentions in the purchase. Otherwise, we risk getting frivolous buyers who will just have fun raising rates without risking anything.
Hi,
We have this addon MT Auction Subscriptions and Credits for iBid
https://modeltheme.com/product/mt-auction-subscriptions-and-credits/It is perfect for verifying the bidders!
Thank you. seems to be exactly what I’m looking for… I hope it will not be necessary to pay for updates every year?
No, You will get access to download it for lifetime.
Thanks I will purchase it soon. The next question: Why the Lot owner can place bid for the lot? it is not normal to participate in the auction for the Lot owner!
Prevent vendor / admin / creator bidding on their own auctions
Tutorial: https://bit.ly/34nNiqf
Great! It works! Really awesome support, guys and gals! I think you should add this function to your auctions otherwise the lot owners will be able to raise the prices and cheat the auction members if to hide the bidder’s name in the settings.
Thank you! We will consider add this into an update soon.
If you enjoy our theme and the support, don’t hesitate to let us know in a positive review at: https://themeforest.net/downloads#item-24923136
Best wishes! MT
Done.
Thank you so much for appreciating our theme and support service! We look forward into a perfect future collaboration!
Have a perfect day!
MT
As soon as I left the 5-star review about a great level of support, the response time became 2 days and tomorrow is going a weekend so it will be 4 days on Monday… Great. Could you kick your guys to respond to my ticket #2963916? Thanks
Hi,
We will ping the agents now. Sometime there is an influx of replies from tickets, but no tickets will remain unsolved. Within the next hours you will the a reply from the agents.
MT
How to change the logo in footer
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
Hi
Is this theme ready to use as a Multi-vendor auctions marketplace, or do I have to buy additional plugins? Are there frontpage submission for users? How do the theme handle payment?
Thanks
Hi,
1. It is a ready-to-use multi-vendor marketplace theme for both products and auctions – See full list of marketplace plugins compatibility *(see article).
2. To start an auctions marketplace as you see in our live demos (fully functional), no plugins should be purchased. (However if you need PRO variant of a marketplace plugin, it is not included), we bundle the FREE variant of each marketplace plugin.
3. Vendors can submit products in front end, yes!
4. Payments:
Hey, The question is the following: If one person has bid and is looking at the auction page, while another person has bid elsewhere and the price of the item has changed, why doesn’t the first person have a dynamic price change? I have checked that all the cron jobs are listed correctly and I think clients should not be in the dark about the current state of the auction. It’s not normal when the client has to always refresh the page himself to find out the real price of a lot, isn’t it? Today I bid from two different browsers on a test lot and found this problem. So you can easily miss the lot, thinking that your bid is the highest and do not bid, judging by your notice at the top of the lot. And as a result the item will be sold to the person who made the next bid and you even did not know about it.
After my request to work over one critical Wordpress error your support team did something and now everything works fine. I can see dynamically changing the price during bidding. Very funny to see the blinking price! Please ignore my question! Thanks.
Glad this was solved!
Hi, just wondering for the filter section, how can I add price, location into the filter? Thanks
Hi,
We don’t have a price filter for the Filters shortcode (for the shop page, you can add a price filter from the Widgets).
Location can be added a product attribute.
Hello, I have some questions to get; 1) Is only etherium supported? Which networks do you support? 2) Can visitors buy NFT with a credit card? 3) Can the commission rates and how much profit share the site will receive can be adjusted? 4) Will we be able to have almost all the features on the site like Opensea? 5) Your list of features is not very descriptive and we don’t understand what technologies exist. Payment system, commissions, automated transactions… can you explain please?
Hello,
With our theme you are still using links from Opensea to the real NFT’s. The products on our demo have external/affiliate links. All the purchasing, set rates, etc are made through them.
Hi, What currency conversion and translation plugins can you recommend for use with your theme? Thanks.
Hi,
Our recommendation is the WPML plugin (which is premium but is the best) for Language switching + language setup.
Each language switcher option comes with different links you can put in your header dropdowns and then use as language switchers.
For currency, you can use a plugin like Multi-Currency for WooCommerce https://bit.ly/3KZWMrS.
Regards!
Hi, New update has made my countdown overlay not visible. I hope this is resolved ASAP. As i currently have a live auction ending this weekend. Code name is CountdownV2_Holder
Hello,
Please send us a message from our profile contact form https://themeforest.net/user/modeltheme . I see from your website that is an issue but we cannot recreate it at our end, so let’s discuss more there.
Regards !
It’s me again! Dear theme developers, I’m sorry to bother you and ruin your business, but can you please explain to me why it takes so long to import the Demo? Are you sure you have good code quality? I’m scared to think that again I have to lose a day if I decide to change the demo theme.
It doesn’t take 15-20 minutes to load like you promised! Importing demo content has been going on all day and still only 27% downloaded! I have reloaded the page so many times but it moves 1% per hour. What the hell is going on? I installed any other themes for many years of work in website development without any problems at all, but it turns out that the resources of my server are not suitable for your theme… but I recently increased the limits as you requested to 256MB and I don’t think your theme’s optimization is as good as I read in the reviews before buying. I have a very fast internet connection and have never complained about the speed of the internet or the performance of my hosting.
I never thought that installing demo content would take so long.
By the way, when you search in the comments for “demo import” you have exactly the same complaints from other buyers a year ago! Do something!
Terrible…
Hello,
Sorry to hear about your issues with the demo importer. Simply there are a few causes and if your server requirements are high enough, the hosting provider might possibly to be at fault.
This is why we include in our support policy, fast customer support (available 8AM to 8PM EET, Monday- Friday) to help you import the demos.
Regards !
After theme installation i get error ( Direct access to this location is not allowed. )
Hi,
Are you getting this while installing the theme or a plugin?
Please let me know, in order to be able to give you proper assistance.
No after installation i face this issue, please provide me your support contact so i contact.
?
Hi,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you.
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
PRIVATE TICKET #2966173
We already replied to it. Please track it and let us know the details
Update: We fixed your issue. Please check the ticket https://modeltheme.ticksy.com/ticket/2966173/
Hello, we have noticed that the auction countdown changes according to the timezone of the user. The website setting / timezone is set to UTC +2.
Therefore, if a user visits from UTC+1, the auction shows a different countdown than for someone from UTC +2
When for a user from UTC+1 the counter comes down to 1 hour, the auction ends, since its the UTC+2 time for the auction to end.
Can you please provide a solution to this?
Hi,
Please send us an email via this form: https://themeforest.net/user/modeltheme#contact and we will look into the problem.
We’ve made modifications to the timer on the last update (v3.4.1) – Also make sure to have the latest update.
We are still monitoring this problem.
Thank you
Hello,
I will send an email now via the form
Regards,
Our agents will reply to your email with the latest version of the theme (which contains the fix for this timezone problem).
Keep in touch with them via email.
All the best! MT
Hello, I would like to know how can I personalize the product page in WP Bakery or Elementor. I am using the Cattle Auction demo.
I tried with WPBakery and I can not do it.
If I use Elementor, will I be able to edit it the product page within Elementor? And, if it is possible, will I need to buy an Elementor Licence? the reason I ask is because I deactived WPBakery and I can not install Elementor.
regards, Jimmy
Hi,
If you want to use Elementor you have to disable and remove it and then you will get the permission to install Elementor (no need for the PRO variant) – only if you need features from the PRO variant.
Hi, iBid Theme Panel doesn’t show in dahsboard area
Hi,
If the Theme Panel is missing, it means that your ModelTheme Framework plugin or Redux Framework plugin is not installed. In order to install them please go to Appearance > Install plugins and install and activate them.
If you still need help submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you.
Regards!
Those plugins are installed
Hi,
Then please submit a request to our help center https://modeltheme.com/support/#new-request and one of our agents will assist you.
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
Hi,
i enabled wp debug mode and i get these errors
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/inc/custom-functions.php on line 275
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/inc/custom-functions.php on line 293
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/inc/custom-functions.woocommerce.php on line 308
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/inc/custom-functions.woocommerce.php on line 372
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/inc/custom-functions.woocommerce.php on line 443
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/functions.php on line 1136
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/functions.php on line 1140
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/functions.php on line 145
Notice: Trying to access array offset on value of type null in /wp-content/themes/ibid/functions.php on line 162
Notice: Trying to access array offset on value of type null in /wp-content/plugins/modeltheme-framework/inc/post-types/post-types.php on line 132
I have wp 5.8.3 ibid 3.4.1 modeltheme framework 3.4.1 redux 4.3.7
Hi,
We need you to open a help ticket to be able to look into the problem/installation: https://modeltheme.ticksy.com/submit/#100015984
We will also investigate this on our development server, but we need to look into your setup before, as it might be something particularly from your site.
Thank you!
Hello, In the freelance theme, how do I create a Post Project Page? The link in the demo import directs to your website instead of a form.
Hi,
The link should be changed from the theme panel. If you need assistance, Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
- ModelTheme