879 comments found.
Hello, 1. can I include multiple restaurants(like a 100) and then lets customers subscribe to one of the restaurants and chose their meals for a whole mount? 2. can I make each restaurant to modify their settings. For example, restaurant A does not allow customers to leave a comment on the unwanted ingredients. 3. When a customer subscribe to a restaurant can it shows the restaurant selected on a separate page and let subscribers to change and select their meals?
Hi there,
The theme can also be used as a shop for multi-vendors. Each vendor can have its own restaurant with products and make sales through the platform.
It doesn’t come with all the features mentioned in the brief such as “restaurant A does not allow customers to leave a comment on the unwanted ingredients”
Not work, ModelTheme Framework not work.. I tested widh the old version of ModelTheme Framework that work but license actived not work. I’m fed up, solve the problem
Hi,
Please get in touch with us via email (as I see your support is expired – but even so we will look into this problem) at https://themeforest.net/user/modeltheme#contact
We cannot help you if you don’t contact us and give us more details.
Note: Please upgrade the theme before contacting us (latest version 3.5.2) – and all the plugins as well.
I don’t understand your robot answer, I ask to reactivate or deactivate my license to be able to use it. I’m not asking for spport help, I’m asking that you put this option to work like many themes. When a theme is deleted, the license is automatically deactivated. Look at other themes like, REHUB, KLEO, LISTEO, TRAVELER….. it can inspire you. I am not a beginner.
Hi,
Please read the official statement and why the license manager has been introduced: https://modeltheme.com/knowledgebase/license-manager-introduced-in-our-themes/
Purposes of the new License Manager:
- Prevent unauthorized usage (demo data can only be imported with a valid license key).
- Settings Overview: Before importing demo data, make sure that all of the required server configurations values are met.
- Activating and deactivating a license directly from the theme panel.
Note: If you enabled and disabled the license more than 2 times, you should contact our help desk ( https://themeforest.net/user/modeltheme#contact ) and let them know what was the reason for the deactivation and they will let you re-activate it.
Note 2: A license can only be used in 1 domain (this is why we set 2 tries: 1 for a dev server and 1 for a live server, which is more than enough).
Thank you!You are not answering my question, you said that the license is activated on kwigle.com and yet it displays invalid license? what is that?
Sorry about that.
Why won’t you contact us to discuss such things on private, please?
As mentioned before, in our end it looks like the only license from this account (owhen) is activated on that domain.
It has been activated on 2022-02-25
hi, i have a issue with the heart icon in WISHLIST. It does not appear in the menu or in the products. Help Please
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
Current bid is not change to the Current bid price after the bid. How can i correct it?
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
how to disable “send massage with this bid” ?
Hi,
You need to go on Theme Panel > Shop & Auctions Settings > Product Single and disable the Bid Message https://imgur.com/sZ29WdD.
Regards!
Hi, Invalid license key! License already active on another website!, ModelTheme Framework not work. I havent any licence active. ?
Hi and thank you for reporting this,
Try to activate the license now, please. It should work. In our end it appears that the license has been activated on https://kwigle.com
In case you have reinstalled the site, make sure that on future, to deactivate it firstly and then reinstall another blog/site.
Let us know the results
Not work, ModelTheme Framework not work.. I tested widh the old version of ModelTheme Framework that work but license actived not work
Hi,
Such requests are investigated by our help agents. Please contact us at https://themeforest.net/user/modeltheme#contact (as I see your support is expired?) even so we will help you via email.
Thank you
“Theme panel” not working when “ModelTheme Framework” is activated.
PRIVATE TICKET #2992594Hi,
Our support agent already replied, please check the ticket.
Regards!
Hello ModelTheme, I paid for a new support and opened a ticket, It has been 48 hours no answer. Plus asked for a quote for something very simple with email… again more than 3 days no answer. What’s going on? – Thanks
Hi Linda,
I’ve seen that our agent, has already discussed this with you.
Note: Sometimes, We’re experiencing a high volume of enquiries and our response time could be up to 2-3 days. We apologize for the delay and thank you for your patience.
Yes thanks, I got that response. If the sales can reply about the quote would be nice too. Have a great day.
Hi,
We’ve replied to your email.
I bought the theme but i see its “Developer Mode Enabled” – asking me to contact support. Can you help?
Hi,
You can enable/disable it from Settings – Redux -> https://i.imgur.com/NPozMOz.png
perfect, thank you
Any support for “The Events Calendar” and “Tickets plus” plugins to use your theme as an event ticket directory website and sell events tickets? Will you help me with further compatibility and customization with this plugin as it is the most popular one in the market?
https://theeventscalendar.com/products/wordpress-events-calendar/ https://theeventscalendar.com/products/wordpress-event-tickets/Hi,
Are you interested to have multi vendors on the platform? Or just for admins?
multi-vendor for sure. the above plugins (Community event & Community ticket plugins from Modern tribe) will allow front-end users to add events and tickets from the front-end. the only thing is adding the event’s endpoints into the vendor’s dashboard and creating a grid page for the events gallery. you may consider this as an event management demo for your theme to attract more customers to purchase your theme as these are the best event plugins in the market so far. they have even a VIRTUAL event plugin, plus QR-code for the event check-in too. the VENDOR can add and sell some products related to event/booking such as all tours/trips, sports clothing, shoes, etc. OR Photography, course/lesson tools, pet food/clothing, Massage oils for Spa within the Shop section of the website.
so, how can you make it compatible with your theme and support them?
Got it,
We are open for custom development and if you have a project brief, please send it at sales@modeltheme.com and we will estimate the development cost and delivery time.
Best regards!
How to work with currency switcher ? How I Activate it ?
Hi,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our support member can help you with this.
Can´t activate the theme
It say that i have another theme install, but i have only one
No support left so i can´t whrite a ticket
thanks
Skip this question, thanks
Wrong (check my first post) i can´t activate the theme
Hello, please go to our Profile and send us a message through the form with your request. Thanks !
Hallo, why do you don´t answer my question on the mail
From this username I can’t track any users in our mailbox. please post your email address to make a search
I have a lot of mail from Model Theme
and you don´t answer
it´s about activate the theme, and you say that i have another site with the theme on, but that site you say does not exist, what will you doing about this
Again, please let us know your email or any other details to be able to track your license. Use this form to send the details please: https://themeforest.net/user/modeltheme#contact
I have send you info, but what happend, i whant to activate my theme,
and i have NO other site with the theme
thanks
replied to your email. let’s discuss via email. thank you
Hi,
I liked your theme and want to purchase it for a client of mine. They have a requirement where we need to accept deposit from a buyer before they place their bid. This feature would be needed for certain high value products so that buyer doesn’t back away later.
I was reading the comment section of your support and saw that you have suggested the following add-on for this kind of requirement.
https://wpgenie.org/product/woocommere-simple-auction-role-based-bidding-and-payment-method-verification/Can this add-on be used to enable deposits at product level too. This is a major requirement for the client and if this feature isn’t available wanted to check if it can be customised or added.
Hi,
You can take that recommendation, or you can also see our addon https://modeltheme.com/product/mt-auction-subscriptions-and-credits/ (see the details and if you have questions, please let me know).
In terms of deposits, our theme is also compatible with Ultimate Auctions (free and PRO) plugins. This plugin has the deposit option for the registration form (via Stripe payments).
Let me know! MT
how to display auctions by category?
Hi,
When using the WPBakery, you can open the WooCommerce tabs to see all the available shortcodes. You can use this one for example: https://imgur.com/OJLDLwC or any other custom shortcodes made by our developers: https://i.imgur.com/fZU6XJo.png
Best regards!
I have try it, Normal product show with category, But not showing auctions.
Hi,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) with what shortcodes did you tried to use and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
hi I have send some tickets to the support . Please kindly review and assist me with the issues . After I have install the theme I have encounter the following issues 1. cant find the place to edit the contact us page left side content 2.cannot key into the register field 01 3.. Cant toggle and switch the currency 4.the front page slider keep missing after I logout as a admin user
Hi there,
Our agents already replied and will continue helping you with any of your requests.
We will post new updates on your ticket page (#2987324 – currently one open ticket) very soon.
Regards
Hey, How can I add JS code before the part in a website? I can’t find access to the <head> and parts of the site. Please advise.
Hi there,
Do not edit edit the template to add scripts that way. You can use this snippet in your child theme – functions.php t oadd to your head.
https://www.wpbeginner.com/wp-tutorials/how-to-easily-add-javascript-in-wordpress-pages-or-posts/#highlighter_475292Unfortunately that article describes how to add code to the :
- WordPress site’s header
- a single WordPress post
- a single WordPress page
-a site footer
But nothing about how to add the JS code to the whole website in the body.
That exact link example will add the code to your entire website.
I understood. But at the moment I need to add it before /body>
I ordered a paid custom work Order #13638 . It is obvious that it does not work as it should (as evidenced by my description of the case and the screenshots). Support wrote a short absurd message and then silence without next contact. Nobody bothered to find out what was going on. Since four days no reaction. My problem is not fixed. My project is about to fail with big consequences for me. It’s very sad, not fair and not professional.
I’m posting in the forum because no one reply to emails. ;-(((
Hi there and thank you for reporting this,
Please let us know your email to track the discussion because via comments section we can only see your username.
As you can see in our support hours: https://modeltheme.com/support/ we are not available during the weekend.
I think you should wait for the response from our agents in case you didn’t receive it yet.
Thank you!
I know that you are not working at weekend. It Is not problem. Problem is no response from support and no help or fix incorrect work. That’s why I wrote in this forum. This is the only chance for contact in this situation. konieczny.ppl@gmail.com
King regards
Check your email please, and let’s discuss via email since that service has nothing to do with the theme (it is an external service and you are writing on the theme).
Sorry for that, but there was no response via email. Now there is a contact. I hope we will fix problem with custom support. Theme support is very good, so I give five stars few weeks ago.
I recommend this theme and modeltheme team to everyone. Let no one consider this discussion when purchasing themes from ModelTheme because this is just an incident. Modeltheme team is very good and his offer too.
King regards
Hello, It seems that you do not have enough staff to respond to all tickets in time. It’s not normal to have a critical error from WP while using your theme. I don’t have support for 2 days. Yesterday morning I sent a request to help me solve this problem, but still no response. And other issues are still unresolved. I think the 5 star support review was too much. I’m a little disappointed guys…
PRIVATE TICKET #2963916Hi and thank you for the feedback,
Our agents are handing your ticket and as I can see, they make progress. Our recommendation is to track the ticket, because we always solve any open help request.
Note: A decent response time will be 24 hours. Sometimes the response time can be up to 48 hours (The agents are not available during weekends), and usually the time depends on the number of active tickets.
Who gave you a 5-stars review for support? I do not know… Although… Wow…it was me. My mistake. 5th day is coming to the end. The website bidding system is down and still no support.
Hi there,
Your last ticket response was posted 3 days ago. More exactly:3 days ago on Saturday at 12:04am
I just pinged the agent responsible for that ticket and they are working on it. Usually, over the weekend, there are more requests and all of them should be handled by date.
We always solve all of the requests, but all we request is a bit of patience.
Thank you so much! MT
You are wrong. The last ticket response was on Friday and they said nothing just a promise “to look at it” But first I asked to help on this issue exactly 1 week ago on February 14, 2022 at 5:51pm! Please see the ticket on that date. For 1 week you cannot find the culprit behind the issue. And I cannot launch the website that is ready.
Hi again,
We are doing our best to assist you with the mentioned issues and as you can see we are here trying to do our best:
This is a screenshot of the mentioned date of the response (date/time) -> https://i.imgur.com/sEjMLdh.png (Note: if at that point there was an unsolved request, then this is another story).
I’m working with the agents to clarify your case.
Thank you again for understanding us
Hi I have a presale question which I have already send to you by email (https://themeforest.net/user/modeltheme#contact) but there was no reply yet.
I would like to ask can the theme 1. allow me to configure it in such a way that it allow the user to upload their NFTs for sale just by showing them on my website without the purchase button? because I want the buyer to contact the seller directly to do the purchase . instead of buying off from my site
2.generate unique id or licence number for the digital product.
3.create custom user registration form ?
thank you
Hi and sorry for the delay,
1. Users can upload their products (in your case, art pieces) from their dashboards.
2. This could be achieved with some extra coding, but we will need more details to understand it perfectly
3. Yes, you can customize the registration form (plenty of free modules are available to extend the current form).—
- Purchase Theme: https://modeltheme.com/go/purchase-ibid-theme/
- Live Demo: https://modeltheme.com/go/ibid-landing-page/
- Theme Documentation: http://docs.modeltheme.com/ibid
- Theme Review: https://modeltheme.com/ibid-auctions-theme-review-multi-vendor-marketplace/
- Reasons to try the iBid Auctions Theme: https://modeltheme.com/best-auction-template
Have a great day!
ModelTheme
Hi 1.Do you charge extra for development of the coding ? 2.If I want to use the WooCommerce License and Serial Key Plugin from (https://codecanyon.net/item/woocommerce-license-and-serial-key-plugin/27908459 )
to generate the key ?
Regards
Hi,
For features that doesn’t exist in the theme, on request, we can do custom development (paid).
2. Yes, you can use that or other free solutions.
Best regards
What solution do you have to verify customers’ email addresses? Currently all users have no verification so very soon the auction list of users will be full of fake and spam accounts.
Hi,
You can use this free plugin to verify email addresses of your customers: https://wordpress.org/plugins/emails-verification-for-woocommerce/
Update: You can also see this knowledgebase article to see other verification methods: Email, SMS or Payments on registration: https://modeltheme.com/knowledgebase/customer-verification-for-ibid-email-sms-payments/
