5418 comments found.
I’ve loved using udesign, I built my site from scratch 2 years ago and have always found the support through their forum realy good, and Andon realy responsive. This massive update in theme is not compatable with my WP bakery built site.. and I dont understand the zen desk help ticket system. it is virtually a completely different theme. I’ve just signed up for 6 months support… but Im not sure it will help me. I’m currently using my time off to try and learn elementor… and I dont have confidence this theme will be well supported going forward. Some warning would have been nice….
Hello, @hazelbeav,
The old version of the theme has week basis and nowadays the technologies are too updated. The programming languages coding standards were also updated. So if we create a new theme then the old one will no more works in the coming few months based on the technologies updates faster and faster. So all of our customers will lose their sites just because of our old version of the theme. So in this scenario, we update our theme so that it will be compatible with the working and coming technologies on the website. So that our customers will be able to use the theme till they want to. This was the only way we have. I hope you understand.
Here is our support forum URL: http://udesigntheme.com/support/ and you have to generate the support ticket here and our agent will get back to you as soon as possible.
Regards Andon-Design.
Updating from 3.4.18 (where all was good) to 4.1 broke my site. All WP files and plugins were updated before changing the theme, the same for meeting the requirements. After updating the theme I got a bad surprise; the homepage disappeared (I found out it got set as a draft) and so the site got forced to a blog-style homepage. The WHOLE header disappeared too and was replaced by a Udesign logo; so our logo, navigation, WPML switcher are all gone, even the footer! I did exactly as described in the author upgrade guide. Very not happy! The new version seems to push us a lot towards using building blocks and templates in it.
Hello, @polarmedia,
We are really sorry that you are facing the issue with our theme. Can you please contact us via our support forum so that our customer support team member will help you to fix your issues.
Regards Andon-Design.
Hello – Do you actually offer support via the new support forum? I signed up and it appears to be out of the box zendesk with Udesign wrapping. There are no threads on there pertaining to Udesign. I’ve used this theme for 10+ years and love it, but somehow I missed the info about 4.0 coming and it has been a mess trying to find out how to go about updating my clients’ sites. This comments section here has provided more info than I have found through the new documentation, but some of the suggestions seem like quite the workaround. I, too, tried updating one site already and ended up with an almost blank site that I had to restore from backup. I love udesign, but disappointed in this rollout.
Hello, @BoundlessJen,
Yes, The new support forum offer supports to our customers and our customers are already getting helping there.
To update the theme please follow the below steps carefully.
Here is the recommended way of Automatic update from us:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
Regards Andon-Design.
The latest update has completely destroyed the whole structure of my site. I’ve been using this theme for years, but now it appears I have to re-build the entire structure from scratch if I’m to use the latest version of Udesign. Temporarily, I’ve restored a backup to use the older version of the theme. Are there special steps I should take to both update the theme AND keep the old structure?
Hello, @tmelon,
Here is the recommended way of Automatic update from us:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
Note: If you are using the WP Bakery plugin to build your site then it will not works well because the WP Bakery plugin is no more compatible with the theme.
Regards Andon-Design.
Andon: FYI. On the main description page for this theme, it says it is Not Gutenberg Optimized. Yet, the changelog has referred to fixing issues with Gutenberg compatibility and optimization.
Is the theme description incorrect about not being “Gutenberg Optimized”, should that say “Yes” ?
Thanks
Hello, @FWD2090,
Sorry for the inconviniance, this is our mistake and we will change it asap in the main description.
Regards Andon-Design.
Hello, I have a problem with the template uDesign after installation.
As soon as I click on “activate” an error appears: “This theme failed to load properly and was paused within the admin backend.”. It says: Damaged template. The following templates are installed but are incomplete.
Where is the problem? Support can’t help me.
Thank you, Martin
Hello, @vsecha,
I asked from the support team member about your query and he told me that he replied to your query. Kindly check back your ticket and please corporate with our team member I hope your issue will be resolved.
Regards Andon-Design.
Upgrading to 4.0 totally break our site, could you send 3.4.18 version files?
Hello, @lcallander,
Sorry to say that but this is not possible, you can only download the very latest version of the theme from Envato.
Regards Andon-Design.
Hi, when I enter in my google analytics code (gtag.js) in “Custom CSS & JS ” i get a warning that it cannot save it because of an invalid setting, it also shows the following “There are 34 errors which must be fixed before you can save. Update anyway, even though it might break your site?”
what am i doing wrong? Cant find any info on adding google analytics in documentation THanks T
Hello, @tommyt,
You have to set the Google Analytics code in the header.php file in the “head” section. The code will not work in the “Custom CSS & JS” please try to add the code in the header.php file and then check back your site I hope you will never face any issue.
Regards Andon-Design.
thanks for that , i have added it into the parent’s header, is there a way to do this to via the child theme so I dont loose when updating? apprecaite any info as I know this is not specific to the theme 
Hello, @tommyt,
Actually, Yes you can add the code in the child theme using a function. To know how to do it here is an article: https://wordpress.org/support/topic/adding-google-analytics-to-functions-php/ I hope it helps.
Regards Andon-Design.
I am using a translator.
I still can’t activate the theme, it says that I have it in another and it’s not like that, please help.
your support website is not working, that’s not good
Hello, @decena,
Here is our support forum URL: http://udesigntheme.com/support/ If that will not work for you, then please share your theme purchase code PDF file with your site WP Admin Login details with us via our email: udesignaizaz@gmail.com so that we will look into it for you.
Regards Andon-Design.
I’ve bought the theme many times and used it alot. Ive just installed the latest them and its crashed the whole site. Costing me a lot of time
Hello, @orange8,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you with a proper solution to solve your issue.
Regards Andon-Design.
I am not able to unregister /activate theme. Fill code, hit Activate and code just dissapered without activation. I cannot do anything when theme is unregistered.. what should we do?
Hello, @pestom,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Hi guys! We bought the theme and it’s working great! We just want to know if there is any way to automatically open the side cart after each add to cart or make the add to cart pop-up appear after every add to cart (not just from archives)
Thanks a lot!
Hello, @egletiere,
Sorry to say, that there is no option in the theme like that. You can use any third-party plugin for this at your own risk or you can customize it by contacting our customization team at ptheme.customize@gmail.com for their paid services or hire any third-party developer as you want. I hope you understand.
Regards Andon-Design.
Hello! We did write and asked for a quotation but got no reply. Please forward our request to your team. Thank you!
Hello, @egletiere,
Please be patience, once they will check it, they will surely reply back to you, for now, you can send the reminder email again.
Regards Andon-Design.
Hi I appreciate the work gone into rewriting this theme, it was one of my favourite themes, it was getting a bit dated though and now I am trying a run out with the latest version (V4+) I have installed the main demo and all fine, I have removed the search and contact button, so in elementor > Header I have 2 columns side by side (one with logo, other with menu) How can i justify menu to the right??? no matter what i do in elementor I cannot get the menu to justify to the right, (i want right hand menu item to be under the right hand social icon in the top bar. thought this woudl be easy, i have 3 sites that will need updating and I want to keep udeisgn if i think it is worth the effort. THANKS, Tom
Hello, @tommyt,
Thanks for showing interest in our theme.
The thing is if you removed the column of the search button and contact button the two-column will be left one for the logo and the second for the menu and the menu automatically aligned to the right but if not you can make it by pasting the below code in the Appearance >> Customize >> Additional CSS
nav.main-menu{float:right !important;}
Then check back your site after clearing the browser cache if still you facing the issue then please contact us via support forums from there our support team member will help you to fix this issue for you.
Regards Andon-Design.
Thanks Andon for the useful info, I have it on a test site as i wasnt sure if I could use this theme (considering it is a complete rebuild from previous revisions) happy to say I can but it should come with a massive warning to thsoe looking to update their current udesign theme.
Anyways I am well impressed with the page speed etc, the only thing is that the menus is not alighint to the right, i copied and pasted the code above as instructed, ,my logo column is 23% and my menu column is 77%, only 2 columns now in header, the menu column does extend out in line with the content area but the menu ancestor (blue box) is aligned to left, 
i’m almost there ….
Hello, @tommyt,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you with a proper solution to solve your issue.
Regards Andon-Design.
Thanks Andon, I currently have it on localhost, but soon migrating it to proper domain, once there i will send on details. I think its a great theme and will stand the test of time,
Sure and Sound’s Good!!
Hello I am using translator. I bought the theme in 2012, I never used it, now I want to use it and it says that my purchase is not valid. At some point I download it on a site but do not use it, what can I do. I tried to enter the support part and it does not work
Hello, @decena,
Can you please write your site WP Admin URL and Admin Login details with theme purchase code PDF file with us via our email: udesignaizaz@gmail.com so that we will check it for you on your site and help you out.
Regards Andon-Design.
This new theme has a lot of errors and issues, framework/class-alpha-support.php on line 266
How are you ripping people off, I will contact theme forest
Hello, @am-webdesign,
We are really sorry that you are facing issues with our theme. Can you please contact us via our support forum with elaborate on your issue with the help of some images or video for a better reference to understand your issue so that our support team member will help you to solve all of your issues.
Regards Andon-Design.
I have been using uDesign forever… I have multiple sites (16) to update with this new extensive release… do you have step by step guidelines for this update? When I update to the newest version – I lose all of my design: logo, colors, shortcode, icons (uDesign). Thank you!!
Hello, @jkelleydesign,
Here are the recommended way of Automatic update from us:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
Regards Andon-Design.
Hello, I want to buy this theme. I have a few questions. Can I create a page where we can share monthly magazines and documents?
Can I create an author profile and authors at the same time?
Hello, @mrtkilic,
First of all, thanks for showing your interest in Udesign 
Yes, you can create a page and you can share the docs on it as well…
Yes, you can create the Author and profile at the same time, using the WooCommerce plugin.
Regards Andon-Design.
You said I can create authors with the WooCommerce plugin. So, can anyone publish their own blog post?
Can you also give me an example of file sharing? Image, Link etc.
Hello, @mrtkilic,
No, WooCommerce provides you the functionality for your customers to register on your site and purchase from your site.
And if you want users to register on your site and then publish a post on your site as well, so you have to try with any third-party plugin which better meets your requirements.
Regards Andon-Design.
Hi,
Does your theme have support for RTL languages?
Hello, @parsisamin,
First of all, thanks for showing your interest in Udesign
Yes, our theme fully supports RTL languages.
Regards Andon-Design.
Do you have a demo to see?
Hello, @parsisamin,
You can check all our demos here: https://preview.themeforest.net/item/udesign-responsive-wordpress-theme/full_screen_preview/253220?_ga=2.42940134.297666665.1644817562-1538838531.1633908831
Regards Andon-Design.
thanks
i mean RTL demo! the demo that i see, is not fully RTL
Hello, @parsisamin,
Unfortunately, we do not have any live RTL Demo for now, but our theme is fully RTL ready… We will try to make some RTL demos in near future.
Regards Andon-Design.
Hi I checked udesign Theme and there was the error in it
files rtl do not exist And the theme does not work properly
I want to buy this theme But I want the RTL file to work properly I sent you an email please check it
Hello, @parsisamin,
We have just replied to your email, please check it and reply back to it, and please do not communicate at multiple places to avoid any inconvenience.
Regards Andon-Design.
Running an older version, trying to download version 3.4.18 but am unable to under Downloads tab.
Hello, @eeennnstan,
You can only download the very latest version of the theme from Envato.
Regards Andon-Design.
Upgrading to 4.0 totally break our site, could you send 3.4.18 version files? I’m upgrading from version 2.10.8.
Hello, @eeennnstan,
Sorry, but we do not have that version anymore.
Regards Andon-Design.
Sorry, but can update to ver 4.0.1, getting error “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” Also getting error “Kirki plugin is not installed. Please install it first to take a full control.” when customizing the theme page
Hello, @BayanInv,
You can manually install the theme just following the below steps:
1) Take a complete backup of your site.
2) Disable all the third-party plugins
3) Go to the wp-content folder >> Themes and rename the first "UDesign" theme and then upload the latest version zip file there you can download the file from this link: https://www.dropbox.com/s/f8wh5muwfsvq8yl/u-design-core.zip?dl=0 and then extract the file there.
4) Go to the Dashboard >> Appearance >> Themes and activate the parent theme.
5) Go to the Dashboard >> Appearance >> Install plugins and then update the theme necessary plugins
6) Then check back your site after clearing the browser cache.
7) Now, you can activate the child theme and third-party plugins again.I hope you understand.
Regards Andon-Design.
I have Child theme enable, this corezip is for ver4.0.1?
Hello, @BayanInv,
Simply activate your Parent Theme and corezip is for Parent Theme.
Regards Andon-Design.
Followed the steps, but still cant get the import demo options working; and there is not template or layouts installed, Slider isnt show on the home page, the pervious menus is not not visible.
When clicking on Customize, still getting error popup “Kirki plugin is not installed. Please install it first to take a full control.”
Hello, @BayanInv,
Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out?
Regards Andon-Design.
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