734 comments found.
Do you offer 30-day satisfaction guarantee? I want to try it first . Thanks
Please contact our support team on support@adornthemes.com for this question.
There is an issue in the current build: the vendor.js file is not updated, I think the vendor.min.js code was changed but the vendor.js file does not have the updates, so it is extremely difficult to edit the javascript. Can you please put the unminified JS in the vendor.js file if you have it?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Very Bad Customer Support. I am facing some error with the currency option. Also raised issue on there Support Center since 2 days ago but no response. My Ticket ID is #37140. I request you to see to it.
We were on holiday. Please check your ticket.
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Hi, is it possible to change the size of the “add to cart button”? I want to make it longer. Thanks!
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Hello, ticket #37360 is still open but nothing has beend done.
Please check answer on support ticket. It has been replied before 5 days but you missed to reply on support ticket.
Is there any known issue concerning Linux? The template has difficulties to load jQuary correctly on various Ubuntu machines…
No, We did not get any complain about issue on Linux system.
Dear team! I want to activate the theme on another domain and removed it from the “old” store but it says the following: That license key has been invalidated, due to being active domain “xxx”. How to deactivate on the current (old) theme?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
cant access the support (need to renew) but this is not a real support question. Just want to deactivate on a site.
I hope don’t have to wait another 5 days for an answer
Then contact our support team by email at support@adornthemes.com
Hello, do you have an HTML version.
You can buy HTMl version here https://themeforest.net/item/avone-multipurpose-ecommerce-bootstrap-4-html-template/27523677?s_rank=2
Does this theme work well for POD services like printful?
You need to use any app for POD services.
hi I can not login to my account for support it says account locked. please release.
Let me know your email address and I will unlock it from our support system.
Can you integrate the 5 major languages like french directly into the theme, so we won’t modify them in the Shopify theme settings because it takes time.
I will inform our development team about this. they will take care on this.
Hello, Can you add images on the collection page like this https://www.thirdlove.com/collections/active
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Hi! My store has two currencies CAD and USD, with CAD being the primary. When user switches to USD the prices are shown with cents, Is that possible to round them up to the nearest dollar? How?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
I can’t login into my account there, my user name is massomedic.ca@gmail.com and it says no user found, can you please assist on that? I was able to create tickets a couple of moths ago, but now it doesn’t let me in, neither allows me to use the forgotten password feature.
I have unlocked “massomedic.ca@gmail.com” from our support site. you can use forgot password link to create new password then login to our support system.
Thank you for that! I was able to login finally, but when I enter my purchase code it says it’s already registered by another user. Please advice my further steps, thank you!
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
I am unable to create a ticket with my purchase code being “already registered with another user”. Kind a never ending loop. Could you please help??
Please use email address used in past and used theme purchase code in past tickets. You can not use same code for multiple users.
Hello ! I bought a license and it was used for the site: shinixxxx.myshopify.com but this site is no longer in use. Can this license be removed from this site so that I can use it on my new site?
This is the second time this has happened to me.
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
When you load my homepage the images are first white for a few seconds before the images are loaded in, any way to make this faster?
I have the facebook sales channel installed on Shopify, will the facebook pixel work right away with the new theme or do i have to do anything to make it work?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
When you load my homepage the images are first white for a few seconds before the images are loaded in, any way to make this faster?
How do i remove the quick add to cart icon from collection pages? I only wanna show the Wishlist icon. I can not find an option to remove the quick add to cart and only show wishlist icon?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
I have done everything correct with estimated shipping [startdate] and [enddate] But nothing shows. Only the other text shows but no dates at all?? How do i fix this?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Hi there, my license was used on vanyustbusiness.myshopify.com however that site is no longer in service. Please remove my license from that store so I may set it up on a different store. Thank you.
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Hi, I wanted to Add ” Upsell Bundle ” feature on my product page. How can I do it ? Please help me out. My support has expired.
Please renew your support time then create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Hi, I am using the theme for my store. The filters don’t work on the product pages. All the options show but they don’t sort the products. Request help in resolving the issue.
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
