23207 comments found.
Hello, @vivipapaliaga,
You can change the contact information from Appearance >> Theme Options >> Skin >> Header. Please see this screenshot for better understanding: https://prnt.sc/hrxpyg
OR
If the header you are using on your site is made using Header Builder and it has been set under Header Builder using HTML Element as shown in this screenshot: https://ibb.co/3hf2NBz
Regards, P-THEMES.
Please refresh my license
Hello, @krishnapss,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I am unable to find porto studio link as its not working on either Elementor or Visual composer, can you check on how I can set it up correctly?
Hello, @avenirlabs,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @79design,
Those are dynamic data and are coming from Products >> Attributes, and no second and third are also different attributes.
Regards, P-THEMES.
So the second and third, are shown, based on the first and second selected? It won’t alway show everything in the third, if it is not related to the first…?
And do we have control over what attributes are used in that form?
I see it uses Porto Products Filter. Can you please confirm tho that the second and third options are ‘related’ to the first and second? IE. if you chose “Ford”, then “DB9’ wouldnt’ show up, for example, as a model….
Hello, @79design,
It based on the products attributes, like if you have model in first one and company in second one and HorsePower in third one.
Now if you product has attributes like Model 2022 and company ferrari and HoresPower F40,
Now if you select Model 2022 in filter it will provide you other 2 options in second and third filter to select, and if you do not choose 2022 in first one, it will not provide you the other options in second and third one, so a kind of the one depends on the other one, but generally it depends on the attributes selected for the products and it worked on “AND” Query not on “OR”
Hope this is clear enough now.
Regards, P-THEMES.
Yes and no, but thanks. The Shop demo there just shows them all. So we added it to a Hair Care website we did with Porto, and nothing in the 2nd or 3rd dropdowns change.
Another example: if we had Car Makes, and Car Models, and then Horsepower… a Ford Focus won’t have 500HP. But when you load it, it shows that, even after you select Ford > Focus. 500HP would display. Our test with Body products showed this. We tried it with Childrens products, and the third Attribute showed unrelated attributes.
Hello, @79design,
Can you please share an example site with us via our support system so that our experts will check and help you out further?
Regards, P-THEMES.
Thanks. Just submitted. 
You’re Most Welcome!!
Hi, Can you recommended any auction plugin compatibe with this the want to build bidding system in my site?Thanks
Hello, @jasoni5,
Sorry to say that but we have not tested any of the third-party plugins with our theme officially for this reason, so we are unable to suggest you to it, you can try with anyone which better meets your requirements.
Regards, P-THEMES.
hello, in the version 6.2.3 you update the ( App Landing demo design ), but when i use the Porto Studio and need to import the template, it import the old design not the new one!
can i know why it’s happen ( btw my currently version is 6.2.3 ). thanks
Hello, @M-Semary,
Yes, you are right, it’s still an old version with Studio Import, we will check and fix this soon, please be patience.
Regards, P-THEMES.
Hi How can I change the floating view of the menu and image so that they are one below the other? Thanks
https://ibb.co/dL3Ds6CHello, @mauinat,
Can you please explain your issue a bit more clearly with some more clear screenshot and also share the live URL of the page having the issue so that I’ll check and help you out.
Regards, P-THEMES.
Hi.
This is the Url: https://bighouseshop.it/
And this is the screenshot: https://ibb.co/MhQms3X
Thanks
Hi.
I’ve solved with this css (original value 2em)
.wp-block-columns:not(.is-not-stacked-on-mobile) > .wp-block-column:not(:first-child) {
margin-left: var(-wp-style—block-gap,0em);
}
Sound’s Good!!
You are the best
Hi, is it possible to place the search form right below the logo in mobile view, with 100% width? thanks
Hello, @mauinat,
No, sorry to say that but this is not possible as you can only use the mobile search icon in mobile version of the site, and this is the default functionality of the theme.
Regards, P-THEMES.
Hi, guys,
We are using this amazing theme in one of our customers e-commerce, and we use a free plugin that allows us to hide some categories from shop page. We did this because the business has a POS TPV plugin with products that are selling only in physical store, and the point is that in Porto search bar, this products appear in search results.
Question: do you know about any premium plugin that allows us to hide categories not only from shop page, but also for search results?
Thanks and congrats for this theme!
Hello, @bosondehiggs,
Sorry to say that but we have not tested any of the third party plugin with our theme officially for this reason, so we are unable to suggest you on it. You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
website url: fabspeech.theb2s.com
there is white space issue in web mobile and tablet (white space issue in responsive view)
Hello, @arvind_01,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot, it must be the cache issue at your end nothing else: https://postimg.cc/v4QbVXyT
Regards, P-THEMES.
please check in tablet view or mobile view there is white space in top and bottom
Hello, @arvind_01,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width:575px){
rs-slide{margin-top: -15.5% !important;
height: 146% !important;}
rs-layer-wrap.rs-parallax-wrap{margin-top:22% !important;}}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
edit
Hi. I have a question regarding the custom single product page layout built with Blocks (Gutenberg) and product tabs. I have a 2 column section. In the left column I want to display Custom Tab 1 and in the right section Custom Tab 2. If I insert the block Porto Single Product Tabs I can not choose which tab to display and therefore it displays all of the tabs (product description, reviews etc.). Is there a shortcode to display only a single tab – meaning a shortcode for Custom tab 1 and shortcode for Custom tab 2? Or how can I achieve this?
Thank you!
Hello, @mihaborec,
Sorry to say that but this is not possible as there is no option in our theme for it, the particular block will show all of the tabs. so this requires Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, How I can make a separate section of brands in the website ? I want to select brand while adding the product in the website so when any one opens up the product it must show its brand logo of the product.
Same like that, we have 200+ brands and I want to show them in a mega menu so when any one clicks on any brand, it must show all the products of that brand.
I am using demo shop 2 with elementor in the website. Thank you.
Hello, efaizi195,
You can try with attributes, you have to create attributes as Brands and then choose those attributes while creating the product, and then when you will click on those attributes, they will filter the particular products.
And for the Mega Menu, please watch this video I have created for you: https://jmp.sh/x954ft8 OR https://jmp.sh/Zm1MlS7
Otherwise you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I like this theme very much, friends, is it appropriate on this site? https://isbul.gen.tr/
Hello, @ferhatorun884,
First of all, thanks for showing your interest in Porto WordPress
Yes, our theme is appropriate for the above site, you can check our blog and other demos here: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
the theme is supported this multivendor? https://wordpress.org/plugins/dc-woocommerce-multi-vendor/
Hello, @axlmulat,
Our theme is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and you can try with the above one as well but at your own risk.
Regards, P-THEMES.
I am trying to install the theme for the first time but can’t due to error, managed to change server settings/php etc but still doesn’t work but it mentions “If your server doesn’t meet the Porto’s server requirements or any issues with Standard Mode, please use Alternative Mode” in documentation but can’t find it anywhere?
Does anyone know where this is?
Hello, @edwardarran,
The theme provides you the option of alternative demo import at the time of importing the demo, please read our doc here:
https://www.portotheme.com/wordpress/porto/documentation/importing-porto-demos/
https://www.portotheme.com/wordpress/porto/documentation/faq/dummy-data-import-failed/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
thanks for your reply, I purchased the theme before Covid and not used so my support has run out but I’ve followed what you said and there is no alternative method to install demo unless you activate the theme and I still can’t activate with my purchased code from themeforest?
Hello, @edwardarran,
Please contact us via our support system and please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that we’ll check and help you out in solving your issue.
WP Admin URL:WP Admin Username:WP Admin Password:Regards, P-THEMES.
Hi again,
I have few questions:
1. How do I change the appearance of the search bar and make it look like the one in Shop 11 Demo “Only for mobile view”
2. How do I change the background color of live results “Only in mobile view” as it is appearing white on my website
I can’t find the way to change it in the theme options menu as I only want to apply the above changes to the Mobile Menu. Thanks in advance.
Please check the screenshot https://ibb.co/VSShXcNHello, @YousufEDGE,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
My site is not live yet as I am working on local environment.
Hello, @YousufEDGE,
Then please make your site live and share your site WP-Admin Login details with us via our support system so that our experts will check and help you out.
Regards, P-THEMES.
Please reset my liscense its shows invalid liscense! as soon as possible!!!!!!!!
Hello, @instantsolution,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I need to deactivate a theme code on a site that is no longer using Porto and use it on another. Many thanks
Hello, @mtakram,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
1. Is Porto child theme slow down web site?
2. What will be the impact on the site by using Porto child theme?
Hello, @sinin,
1. No it’s not slowing down the site.
2. Child theme is used for Custom Code or Custom changes purpose, If you want to add the Custom Code in your site, then you can use the Child Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
