13775 comments found.
not good when your display of versions does equate to current Changelog Feb 21th 2022 – Version 4.9
Hi,
Thanks for contacting us!
I am not sure if I understood you. Could you please elaborate?
Regards, Yigit
HI, I am using Enfold on an old site that I just took down. Can I use the same license on a new site with different content?
Hi,
Thanks for contacting us!
Yes, if there is no site using the license at the moment, you can use it on your new site.
Let us know if you have any other questions and enjoy the rest of your day 
Regards, Yigit
what are your thoughts on this? https://www.spiderflystudios.com/shop/software/custom-enfold-elements-spiderfly/ Is it safe to use? Do you guys recommend it?
Hi,
Thanks for contacting us!
Custom elements were created by fellow Enfold user Kahil. It should be safe to use as he has been in touch with our devs but since we have not used it, I would not like to guarantee that. Thread has not been active lately but you can find it here – https://kriesi.at/support/topic/custom-advanced-layout-builder-elements/ and contact him in case you have any questions 
Regards, Yigit
Hi, I have a client website with Enfold version 4.5.7 (still the envato token version). I just purchased a license and wanted to check the token to update to the newest version. I only get the message, that it cannot connect to the internet. Do I have to update manually? Is an update process for older Enfold versions? Thanks and best regards, Sebastian
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token, generate a Personal Token and insert it in Enfold theme options to receive auto updates.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Pre purchase question I found a website that has a theme i liked and after some research i found that is a enfold theme , ao i would like to make sure about that from you .. can you confirm that please ?!
Hi,
Thanks for contacting us!
I have replied to your pre-sale question on our forum and can confirm that Enfold is the theme used on the example site you showed us 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Which demo ?
Hi – a client of ours brought a website to us using this theme. However, the footer no longer respects the widgets selected in the WordPress widgets section and is instead showing “Interesting links”, “Pages” and “Categories”. Is there a way of fixing this?
Hi,
Thanks for contacting us!
Please make sure to insert your widgets into Footer widget areas. “interesting links”, “Pages” and “Categories” are default widgets and are displayed when Footer widget area is empty.
Let us know if you have any other questions and enjoy the rest of your day 
Regards, Yigit
Hi Yigit. This is the issue I’m having – the widgets in the designated footer areas are correct, but the actual footer is showing the widgets I mentioned above.
Hi,
Which version of Enfold are you using? If not the latest 4.9, please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold.
Regards, Yigit
Hi Yigit – using the latest version (4.9).
Hi: I have a website with the Enfold theme (version 4.0.2 – Child Theme 1.0.0) from many years ago and I would like to update it to the current version. Would the website retain its current appearance? Thanks
Hi,
Thanks for contacting us!
Yes, it would but to be on the safe side, please have a backup and then update the theme to the latest version. I updated many older versions (3.x) and have not had any issues 
Regards, Yigit
Hi there 1. I tried to sign up for support. But I did not receive any link to my e-mail address. 2. I could not find where to enter the license code on my site.
Merhabalar 
1- Could you please start a pre-sale thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can reset your forum account?
2- Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration
Regards, Yigit
Teşekkürler.
I wish the theme settings were in Turkish.
Merhabalar,
Rica ederim 
Firsat buldukca olabildigince cevirmeye calisacagim. Sizde bu eklentiyi – https://wordpress.org/plugins/loco-translate/ kullanarak cevirileri yapabilirsiniz 
Regards, Yigit
Hi, I cannot update my 2 websites that has Enfold from 4.8.9 version to 4.9. I clicked the update button but it gave this error: An error occurred while updating Enfold: Update package not available. After that I do not see any update option even if I click the check manually. I checked the 3rd site of my friend that has Enfold and it is updated. The same server config and the same PHP version. What could be the reason?
I could update one site. And the other one resists. If I wait a little it may does that who knows. 
Merhabalar,
Thanks for contacting us!
Could you please try installing Envato Market plugin – https://www.envato.com/lp/market-plugin/ and try updating the theme using your Personal Token and check if it works? 
Regards, Yigit
Merhaba üstadım,
I installed the plugin, clicked update and seen the PHP error below. This update made my version 4.6.3.1 ( I had 4.8 ). I have 2 licenses so I created a new token then updated Enfold but still the same version ( 4.6.3.1) and PHP warnings are the same. What is happening? Should I do it manually?
Deprecated: Unparenthesized `a ? b : c ? d : e` is deprecated. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in …../public/wp-content/themes/enfold-old/functions-enfold.php on line 332
Warning: Creating default object from empty value in …./public/wp-content/themes/enfold-old/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28 Skip to main contentSkip to toolbar
Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in …..../public/wp-includes/functions.php on line 5691
Woow.. this process created Enfold-old directory seen via FTP. So the process created a new theme basically. I activated enfold-child again. There is no problem. That was weird. 
Merhabalar 
I am guessing there was already a theme called Enfold-old because updating the theme would not create a new one, it would install (or overwrite if already installed) “enfold” folder inside /themes/ folder.
Nevertheless, I am glad this was resolved.
Let us know if you have any other questions and enjoy the rest of your day 
Regards, Yigit
Hi! I have a problem with social webs. I added all my social webs but one of them I can’t. I need can add Telegram link too because is very important. How I can do it? Thanks. Best Regards!
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Need to update the form builder, Need more field with multiple file uploader. Can you add these features ?
Hi,
Thanks for contacting us!
Due to security concerns, we are not planning to add file uploader to Enfold’s contact form. If you need a file uploader, please consider using a more advanced plugin such as Contact Form 7 – https://wordpress.org/plugins/contact-form-7/. You can find docs here – https://contactform7.com/file-uploading-and-attachment/
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
I renewed my support and I can’t use your support forum because it says I need a key, but a key didn’t come with my renewal purchase! Ty
Hi,
Thanks for contacting us!
Please login to our forums and go to https://kriesi.at/support/forum/enfold#new-post and re-validate your purchase code there. After that, you should be able to start new threads 
If you need assistance, please start a pre-sale thread here – https://kriesi.at/support/pre-sale-question/ 
Regards, Yigit
Running the latest version of Enfold and WordPress 5.9 and the Gallery Module is displaying the page title at the top of the gallery.
Hi,
Thanks for contacting us!
Please see this post – https://kriesi.at/support/topic/gallery-and-page-title-bug/#post-1339913. We have already fixed the issue and it will be included in upcoming version 
Regards, Yigit
Hello, can you please update the changelog file? Thanks.
Hi,
Thanks for contacting us!
We will update it on ThemeForest. In the meantime, you can find it here – https://kriesi.at/documentation/enfold/changelog/ 
Regards, Yigit
Thank you.
The recent update disable html code in the item Icon Grid, the cell of Grid Item Sub-Title (av_icongrid_subtitle icongrid_subtitle). Its a bug or a purposely change?
Hi,
Thanks for contacting us!
I tested it on my local installation however HTML inside Icon Grid content is still working for me. Could you please share the HTML you are using via – https://pastebin.com/ so I can test it as well?
Regards, Yigit
Only a <”BR”> for a line break. Please look at the screenshot https://ibb.co/25ZZKPb
Hi,
Icon Grid sub title does not accept HTML. It is not a recent change.
If you would like to unescape HTML, modify /enfold/config-templatebuilder/avia-shortcodes/icongrid/icongrid.php file on your child theme – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
You can copy the file to your child theme and find following line
$output .= "<{$subtitle_el} class='av_icongrid_subtitle icongrid_subtitle' {$markup_sub}>" . esc_html( $atts['subtitle'] ) . "</{$subtitle_el}>";
and change it to following
$output .= "<{$subtitle_el} class='av_icongrid_subtitle icongrid_subtitle' {$markup_sub}>" . $atts['subtitle'] . "</{$subtitle_el}>";
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Hi, on our website the horizontal gallery isn’t working properly on desktop. When deactivating the lazyload plugin, the gallery works fine. Are there any other solutions, because we need the lazyload feature. Thanks! Janneke
Hi,
Thanks for contacting us!
If you are using a Lazy Load plugin, please go to Enfold theme options > Performance and disable “Lazy Loading” 
Regards, Yigit
Hi Yigit, thanks for the quick reply! Unfortunately, disabling it there doesn’t work
Any other suggestions?
Hi,
Is it enabled in element settings? If it is, please try disabling there too.
Regards, Yigit
Hi Yigit, yes the element itself also has Lazyload disabled 
Do you please have another suggestion? Now just a part of the gallery is showing.
Hi, our license expired. How can we buy a new one?
Hi,
Thanks for contacting us!
You can scroll to the top and click “Add to cart” on “Buy License” tab on the right side of the page 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Hi! Since the newest update the drag and drop to reorder the images in the gallery module not working. Is this going to be fixed soon? Thanks in advance.
Hi,
Thanks for contacting us!
The issue is related to WordPress 5.9 and it will be fixed in 5.9.1. You can read more here: https://core.trac.wordpress.org/ticket/54902
For temporary solution, please add following code to bottom of functions.php file in Appearance > Editorfunction ava_custom_css_admin_mod() {
echo '<style>
.wp-core-ui .attachments:after {
visibility: hidden;
display: block;
font-size: 0;
content: " ";
clear: both;
height: 0;
}
</style>';
}
add_action('admin_head', 'ava_custom_css_admin_mod');
Regards, Yigit
Enfold builder not working since WP 5.9 and latest Enfold theme update. The support asked me for access codes but no longer responds. How to do ?
Hi,
Thanks for contacting us!
I checked your thread on our support forum and it seems like issue was resolved already 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
hi, I created the scrolling homepage through an anchormenu and a fullmenu for the other pages of the site. I followed a change in the code from your guide. I am trying to translate the site into English but the scroll menu is not working. The plugin I am using is polylang. How can I do?
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/menu/#different-menu-for-different-pages and choose to display different menu per page, either by using a plugin or custom code.
Regards, Yigit