7855 comments found.
Hi, i tried multiple times to update to 7.0.5 but it stills to 7.0.4
Hi
We already fixed that and updated you on your submitted ticket.
Thanks Manish
i did not submit any ticket, and the problem is still there, i can’t update to 7.0.5
Thanks Manish
ok, now it’s updated, but i can’t update meta box plugins
Hi
Please try to update plugin from appearance > Install plugins. If still not working then please submit support ticket with website login details. https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks Manish
Ok It works, but now i have a complete blank page when I open for the First Time in a new device the site, why?
Hi
For checking this we required website URL. Please share here or you can share via submitting wicket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Manish
Something has happened recently and I don’t seem the only one affected (other reports from the past two weeks sound pretty similar). My hole site became unusable. Main page is completely blank except the footer. All other pages only have the header. This is with MS Edge (Desktop). When using “In Private” it’s working. On a mobile it’s working while in landscape mode, not in portrait mode.
I even restored a backup from January where everything was definitly still fine.
How comes that it breaks out of nowhere? You have not disclosed the solution to any of the reports. What do I have to do?
Hi
I am sorry i can understand the frustration when our site is not working during business hours. But if the site is working fine in private browser then it looks like the issue is with the browser cache.
Please submit a support ticket here and explain all issue with the help of screenshot we will help you to fix this.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks Manish
I found the issue why it’s not working on Chrome. tatsu ended up in the blocking list of one of the filters (Fanboy) in AdBlock. I’ve submitted a ticket with all the details. You should follow-up on this and get it removed.
As for the mobile issue. Seems something else.
Hi
We already replied to your support ticket. Please check.
Thanks Manish
Hi Manish,
and I replied to the mail I received but waiting for an answer ever since. So could you please check?
Kind Regards
Any update on this?
Hi
I already replied you over email. And shared oshine staging site link 10 Days ago. But no response from your email. Please revert on the email let me know when you are able so check the site i’ll setup the staging site again. Because didn’t found any issue that you mentioned.
Thanks Manish
Hi Manish,
just to make sure we are talking about the same mail
.
I opened this comment and you asked me to submit a support ticket via the link you have provided which I did. You then replied at March 17 05:46CET. I replied to that one two ours later at 07:49CET. Since then I did not receive any further response expect for a copy of the mail that I’ve sent at 08:19CET.
Kind Regards, Markus
Hi
I just checked that i also replied you same day. It looks like you haven’t received email. Emailed you directly from my email address.
Thanks Manish
I replied again to your last mail. Unfortunately it wasn’t very helpful.
Hi,
On the brand new Wordpress instance, I cannot update to the latest version of Oshin (7.0.5). I am currently on 7.0.4. When I try to update, nothing happens. I tried multiple times.
Also I cannot update these plugins: - Master Slider Pro - Meta Box Conditional Logic - Meta Box Tabs Due to “UPDATE UNAVAILABLE! Please enter a valid license key to enable automatic updates.”.
Could you please look into it? Looks like a bug…
Thanks!
Hi
You can try to update plugins from another option if one does not work Appearance > Install plugins.
If still facing an issue then please submit a support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks
Sumit
Hi What happens with Oshine updates? The latest 7.0.5 has a strange behavior. On one site it is done correctly but a message persists in the dashboard (https://prnt.sc/F0nppADYvW4J) and on another site the update seems to be done and succeed, I even tried in FTP, but Oshine stays in 7.0.4 (https://prnt.sc/PksQrZQyu1JK)
Hi
Please submit a support ticket here along with website login details and FTP login details so that we can help you to debug this issue.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks Sumit
It does the same on all my Oshine sites that have a child theme
I don’t make a ticket because I have 8 sites running under Oshine and all of them have bugs. Either 7.0.4 does not want to update to 7.0.5. Either the update is done but a message persists (https://prnt.sc/1sORMvFOSm08) (https://prnt.sc/AQbE-tJ-Oh_K). All my sites use the child version of Oshine.
when switching to php version 8 Oshine causes these messages:
Warning: Undefined variable $theme in /home/clients/ac7e9b658e11470ce6f45f692d493cca/laurentchabaud/wp-content/themes/oshin/functions.php on line 701
Warning: Undefined variable $theme in /home/clients/ac7e9b658e11470ce6f45f692d493cca/laurentchabaud/wp-content/themes/oshin/functions.php on line 712
Warning: Undefined variable $theme in /home/clients/ac7e9b658e11470ce6f45f692d493cca/laurentchabaud/wp-content/themes/oshin/functions.php on line 713
Hi
We really want to help you to fix your issue. can you submit a ticket and provide us url of one site in which you are currently face theme update issue. It looks like issue is related to purchase code.
This will we helpful if you can submit support ticker for just one site i know we can check the settings this will help you to fix for all.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks Manish
Hello, I followed all the steps for making a lightbox video but when I try opened on my portfolio it does not appear. Any ideas? Thank you.
Hi Franzalba,
Please follow the below-given documentation. https://www.brandexponents.com/oshine-knowledgebase/knowledge-base/creating-lightbox-video-portfolio/
If still facing an issue then please submit a support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Sumit
Hi, is it safe to update to WP 5.9.1? Thanks.
Hi
Yes, and latest Oshine 7.0.5 is compatible with WP 5.9.1.
Thanks Manish
Thanks!
Hello, despite the recent site updates there is still the extension “Meta Box Conditional Logic” and “Meta Box Tabs” which cannot be updated. when I try I get an error message that says “No update archive available” Is this normal? Thanks in advance. Cordially
Hi
You can try to update plugin from other option if one not work Appearance > Install plugins.
Thanks Manish
I gotta say I feel a little ripped off with this theme…it looks amazing and lots of options, but so many things just dont seem to work and response from support is so slow!
I am trying to change the header, and the documention differs from the options actually available.
Contemplating asking for a refund if someone doesnt respond from them soon
Hi
I checked your ticket already replied. Response sent within one hour once you submitted ticket.
Thanks Manish
How can I fix the error in the php code that pulls the css code like this (index) :
.exclusive-mobile-bg .menu-controls { background-color: background-color: rgb(20,20,20); background-color: rgba(20,20,20,1); }
Due to this error I cannot adjust the menu burger icon colours in the Oshine Options unless I override it with custom css code important role.
Hi
Please submit support ticket along with error screenshot. So that we can check.
Submit ticket here : https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Manish
Hi, Please help. An error occurred after updating th Oshine template to version 7.0.4.
Selecting any text in the page editor and changing it to a bold version (by clicking on the letter „B”) automatically changes the color of that text to black.
How or where do i change the color of the bold text? In the type hub, the color for all types of font is #003054 and it should be.
Thanks for your answer.
?
After the 7.0.5 update, it is ok. Thanks.
Submenu Border Color has no function – Not working in oshine options. Only one of many bugs.
Hi
I tested all and the border color is working fine please check. https://app.usebubbles.com/jvhxUDp2ZVU27N5vZv4FEA/comments-on-themeforest-net
And our all demo site are moved here https://oshinewptheme.com/v1/. http://brandexponents.com/oshin/ this is old link.Thanks Manish
It’s possible to improve an update that add at the beginning of the gallery, in a page, a new image insted at the end of the last image already added? I have to move up at the beginning to set as first image the new one i upload every time
Hi
Sorry for now we only have this option. You can drag the last upload image to start after upload it into gallery.
Thanks Manish
I am again confused with the usability. For example the concept of adjusting colors of all four status of Menu item. Nothing logic. We got OSHINE OPTIONS > COLORS, We got Customizer, we got tatsu editor, tatsu color and Typ hub. Guess what? Nobody cares. No logic to me. The documentations has one place to adjust one color > hover. http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/top-header-settings/ I can change and adjust menu text size and link color but no hover color. What kind of usability. Or do i miss something? Am i the only one who is wasting time ?
Type Hub – logic to adjust Navigation Submenu for different Screen Sizes, as I do only find this for Main Menu items. How can I adjust Navigation Submenu color different to Main Menu without inspecting css workarounds?
Cannot find the border line px for submenu, for which I can setup a color but no line. Does not work for me like this
Hilarious System for Color adjustment to navigation, Maybe last Update is a mess…. missing lines at all, cannot figure out how to setup submenu – seems must get main menu parameter. Wow
The system does not work smooth, as I get weired results like adjustments are missing or not save securely. Still the adjustment for different screen size like Mobile optimization does not save the parameters at all. if I change to Desktop adjustment after saving, I get all Mobile parameters and vise versa… And all of this after second installation
Hi
Here is the reply for your first query for menu hover color. Please follow this video to set menu hover color. https://app.usebubbles.com/5SMmjvHvfe4PKZGkjb9dRs/comments-on-themeforest-net
If you need different hover color for submenu then you need to create an option in type hub. Please follow this video https://app.usebubbles.com/mf8UkmWEnpUCJzzPBkBRk8/comments-on-manish1-expresstech-xyz
Thanks Manish
For your 2nd Query please follow this video to set different color for sub menu we do have option in type hub. https://app.usebubbles.com/tbgka11kyxaq9qQpEGB4kp/comments-on-manish1-expresstech-xyz
Thanks Manish
Hi
Menu border works with mega menu only Please check the video it’s working Fine. https://app.usebubbles.com/jvhxUDp2ZVU27N5vZv4FEA/comments-on-themeforest-netThanks Manish
I did not get your last two comments. Please explain with the help of screencast. I request you submit a support ticket along with your website login details so that i can check which setting you are missing.
Submit ticket here : https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Manish
This is no Joke? Why is there an adjustment of line color only, but no width? Don´t you think this usabiity is confusiing?
Hi
For now we don’t have this feature right now. You can submit your feature request in our support platform via submitting ticket.
Thanks Manish
Literally just bought and tried to install your theme, but met with an installation failed error that says “The theme is missing the style.css stylesheet.” Tried install on two different domains. Any suggestions how to fix this please.
I search through previous comments and found what I was looking for. We’re all good for now.
This is annoying at every update a mess. After update some bugs. Procedure to update new plugins suddenly stopped working. Show all updates with success and start again because nothing was updated… again and again..
Your updates to not include new plugins which are asked as required. There is no logic with you confusing update procedures
Hi
Let me know which plugin is not included.
Thanks Manish
Not a plugin, but Version are different as they are old, when Backend asking for brand new Version, which are not delivered with óshine
Hi
You can try to update plugin from other option if one not work Appearance > Install plugins.
If still not able to update then deactivate the plugin then try to update you can reactivate after update.
Thanks Manish
One of page with Tatsu start to open as just white page. What can be reason? Thank you.
It open like this big enough pages, small ones open normal.
Hi
Please submit a support ticket here along with website login details and Ftp details we will help you to fix this ASAP. https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Sumit
Hi, I’ve created a portfolio page but I can’t edit it with Tatsu where it only display a blank page. Please help, thanks !
Hi
Please submit a support ticket here along with website login details and Ftp details we will help you to fix this ASAP. https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Sumit
Same for me, all my pages are down because Type Hub. Please help me ASAP
Hi
Please submit support ticket here along with website login details and Ftp details we will help you to fix this ASAP. https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Manish
OMG. Just updated the new Tastu and my sites are totally down. ALL Tatsu content is hidden. I have deleted Type Hub and Color Hub and that did nothing.
Hi
Please submit support ticket here along with website login details and Ftp details we will help you to fix this ASAP. https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks Manish
I buy this theme some years ago, I don’t find the file zip but I have the licenze. how I install it on my wordpress?
Hi Johnny
Please submit a support ticket here and share theme purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Thanks Manish