256 comments found.
hello, Im interested on buy the theme, I just have a question. Is possible to create personalized invittations to each guest?? I need to send each guest the number of tickets designated for them…
Hello,
Thank you for taking interest in our theme!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. You can save an invitation page as template and then create as many pages as you need using this template and adjust it for each guest.
Do let us know if you have any additional questions.
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Elated Portfolio part of
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- 191477 It’s been 3 days and I haven’t had any response to my support ticket, kindly respond urgently
Hi there,
Thanks for writing in! We do see that your request is responded to, so for any additional assistance you need feel free to continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
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Hello. The Aisle its perfect for me, sure 
But ive a question. When I publish a portfolio item, the gallery its first and second its a video. Its possible to change the position? first the video and second the gallery? Im wedding photographer and i like the video item first at all. Its possible to change it? Thanks!
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include URL of your portfolio post, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
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Please urgently respond to my support request # 191477
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Please urgently respond to my support request # 191477
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Elated Portfolio part of
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Slider Revolution plugin was not licensed. Do I have to buy the license for this plugin separately?
Hello,
Thank you for reaching us!
It is not necessary to purchase separate license for Slider Revolution. The plugins that you’ve got after the purchase (like Slider Revolution and WPBakery) are called bundled and we, as a theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here.
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Elated Portfolio part of
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Hi, I used your theme a long time ago for this domain ghalebrim.com, and I want now to use it again, but the import isn’t working because the code is already used, but I lost the previous domain so I can’t disconnect it, I tried XML import using WordPress importer but pages are not importing as the demo. Can you please help me?
Hello,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
In case you need further assistance please contact us through this email, include your purchase code in the email, and our supports agent will assist you with deregistration.
Support
Elated Portfolio part of
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Hey guys,
This theme needs an update as we get hacked every week through a plugin that is out to date or a fault in the theme code.
We have more than 100 wordpress and this is the only one that get hacked
Cheers guys
Hi there,
Please note that all our themes do go through strict examination before they even can be released. We do have articles that can help all our users to prevent malware or viruses. How To Protect Your Site From Viruses And Malware
If you need any further assistance regarding our theme we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, since some days the info box element does not work anymore on blog posts but on pages it does. How can I adapt that it works again also on blog posts?
I found in the code that it is missing “eltdf-ib-appeared”. Not sure were I can set that.
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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When I imported the demo “content” I was still able to view all the pages and content. The content was loading fine except any widgets because I have not imported those.
When I imported the demo “widgets” and “options” all the pages are now blank (white screen). I can’t view any content on any pages. All the pages are still editable and the contents are still there but I can’t preview any pages. They all come up blank.
Please help
I reset the options for The Aisle back to default. This made everything worked again.
Hi there,
We are glad it works fine now.
Support
Elated Portfolio part of
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Hi! Great theme, great design, but when will be the next update? Soon is an year without updates,,,
Hi there,
Thank you very much for such a kind words!
The theme works perfectly fine even though it has been a bit of time since the last update. Please note that our developers are constantly working on updates for all our themes. We are always working on our new theme updates, where we are including latest versions of included plugins or implementing some fixes, or adding new feature but we can’t tell exactly when it is going to be released, but we hope that update will be available soon.
If you need any assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check and assist you further.
Support
Elated Portfolio part of
Qode Interactive
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Great news! I’m thinking to buy more licences for clients and i needed to know if there are some delays with the updates, i mean theme’s life… Good luck!
Hi there,
Our evelopers are constantly working on updates for all our themes but at the moment we don’t have any ETA when new update will come out but we hope it will be released soon. Thank you
Support
Elated Portfolio part of
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Hello, i have activate the theme on another domain before, but i’ve changed the domain because i don’t want to use the domain anymore. How to deactive the theme on the domain that not active anymore?
Hi there,
Please note that it is necessary to deregister the theme before uninstalling – see this article for more info.
Also, note that you can Deregister Qode Interactive themes via the Help Center.
If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, I just changed my domain, and i tried to register the theme on my new domain but… Code is already registered for other domain. I don’t have this domain anymore. What can i do? Thanks, B.
That’s fine. I found this.. https://www.youtube.com/watch?v=8r29DP0i0ao&feature=emb_logo
Hello,
We are glad that you’ve managed to resolve this in the meantime
Support
Elated Portfolio part of
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Hello
I’m trying to sign up for your ticket system, but I haven’t received the verification email for a while to log in.
This is an error I have in the widget page in wordpress:
Fatal error: Uncaught Error: Call to a member function get_cart () on null in /home/customer/www/mydomain.com/public_html/wp-content/themes/theaisle/framework/modules/woocommerce/widgets/woocommerce-dropdown- cart / woocommerce-dropdown-cart.php: 37 Stack trace: # 0 /home/customer/www/mydomain.com/public_html/wp-includes/class-wp-widget.php(393): TheAisleElatedClassWoocommerceDropdownCart-> widget (Array , Array) # 1 /home/customer/www/mydomain.com/public_html/wp-includes/widgets.php(2022): WP_Widget-> display_callback (Array, Array) # 2 /home/customer/www/mydomain.com /public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(697): wp_render_widget (‘eltdf_woocommer …’, ‘eltdf-header-wi …’) # 3 /home/customer/www/mydomain.com/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(154): WP_REST_Widgets_Controller-> prepare_item_for_response (Array, Object (WP_Request )_REST) # 4 /home/customer/www/mydomain.com/public_html/wp-includes/rest-api/class-wp-rest-s and in /home/customer/www/mydomain.com/public_html/wp-content/themes/theaisle/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php on line 37
Best regards
Hello,
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You can also contact our support through this email, just include your purchase code and email you’ve used to register at our Help Center, and our support agents will verify it and gladly help you regarding any theme related question.
Support
Elated Portfolio part of
Qode Interactive
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how can I change the round logo in the middle of the menu in the Announcement Home page?? thanks
Hi,
For this homepage different logo is uploaded in “Elated Logo” options on the page (please see screenshot). Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
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Hello, i love ur theme for my personal web, but ive an issue with the header types. I like to use divided header type, but when y choose it, the menu dont shows… I dont know why… Can u help me? thank u!
Hello,
Thank you for choosing our theme!
It is necessary to create a left and right menu in Appearance > Menus and set these menus display location to “Divided Left Navigation” and “Divided Right Navigation” (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks! works perfectly!! i have other quesation.. in mobile version, the main menu is on top of web, its possible the menu floating in bottom right section in mobile version?
You’re welcome.
Unfortunately, there is no option within the theme to change position of mobile menu. All of the options for mobile header are located in TheAisle Options > Header > Mobile Header shown in screenshot.
Support
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Ok! no problem its fantastic ur theme
Last question. I found a code to create a floating menu, works perfectly but i dont know what class use the menu in head for hide it… whats is?
Thank you, we are glad that you like it
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Will this work with the divi builder? Thanks!
Hi there,
Thanks for taking an interest! Within our Aisle theme you can choose whether to import Elementor or WPBakery demo, these page builder are compatible with our theme and it is not compatible with divi builder.
Thanks for understanding and let us know if you have any additional questions.
Support
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Any idea what to do? im installing the demo content but im stuck at 4%
Hello,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Support
Elated Portfolio part of
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Hello, Is your theme compatible with Wordpress 5.8? Thanks in advance for your information. Best regards, Vanessa
Hi there,
Thank you for reaching us!
We haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Thank you for your message. So, when installing WordPress, before installing your theme, what do you advise me to do? To use WordPress 5.7.1 ? or to go directly to version 5.8.3 ? Thank you in advance, Vanessa
Hi there,
You can install latest WP version 5.8.3, but in that case we recommend installing the Classic Widgets plugin as a temporary solution until we add compatibility with block based widgets. This plugin will revert widget editor back to classic.
Support
Elated Portfolio part of
Qode Interactive
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Hello there, I added a new The Asile portfolio, added the details I needed, but when I want to put the YouTube video it won’t work. I am trying to link video in the “Elated Protfolio Images/Videos(single upload). Is it possible to add in the right side some video with custom css ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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