378 comments found.
Hi i have used the demo template and have uploaded a new logo into gt3 header builder but it still wont change on the site?
Hi
Our theme logo settings on the Cleaning Service Options https://prnt.sc/RB6Rqwd013fW
ok
Hi, latest version missing text on homepage between calendar and get estimate. Help.
Hi
I see in your site there is a custom CSS as the source is saying only the index file is providing the css https://i.imgur.com/vWF4x5m.png
And this css is hiding the text as the background the text have same matching colors so please remove that css from appearance >> customizing >> additional css. And the texts will be visible again.
Thank you, SmartDataSoft Team
There is nothing in additional css.
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Just bought the theme, followed documented installation instructions and process but cannot find option to instal demo content?
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions and as the issue is very new to us as no other user of our theme has complained about the issue, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi, figured it out, should update documentation… everything else great!
Hi
Sorry, I think you didn’t followed the documentation entirely becasue we have mentioned the both options for the demo import. However, its good to hear about your success.
Thank you, SmartDataSoft Team
Guys I am still looking for the refund. Looks like nobody is answering anymore to my messages. You’ve already told that the plugin is not working (after I gave the login details to one of your team). I have bought another template and its working perfectly. I am looking for the REFUND
Presale questions:
1. Is WP bakery supported as well? 2. What is the current version of the theme – there is no information in your changelog?
Thanks!
Sorry only elementor
2. What is the current version of the theme – there is no information in your changelog?
Hi
The current version of our theme is 3.2
We have added some social icons in the header and footer based on the user request in this version.
Thank you, SmartDataSoft Team
Hi. Could you refund me the money for the template I just bought it from you? I cant make it work because of the Elementor plugin. I have already sent a message at the support page
Hi
We were away on account of the weekend day off. And as none of our customers complained about the issue you are facing so we need to check your site. Can you please give me your site wp-admin login access in the ticket we will look into the issue and try to fix it as soon as possible.
Thank you, SmartDataSoft Team
Hi there. I already gave you the login details anmd you said that you cant do anything about it. At this moment I want the money back. This is your reply:
””“I have deactivated all the plugins and kept elementor activated only https://i.imgur.com/vIvDOqZ.png
and then change the theme to twenty twenty two https://i.imgur.com/uNie0Eg.png
And still, the elementor is not working https://i.imgur.com/nxPYWGT.png
So we can tell that it is not actually our theme’s or plugin’s issue.
This is maybe because of the server so we would recommend you to increase your servers system variables. For that, you should contact your hosting provider and ask them to increase those limits to a minimum as follows.
max_execution_time 600 memory_limit 128M post_max_size 64MB upload_max_filesize 32M If this still doesn’t work then we would recommend you to change the server and check if the issue is solved.
Thank You
SmartDataSoft Team”””
Its your theme issue as I bought another theme with elementor too and is working normally. I am looking for a refund for this template I have bought.
Hi. There still waiting for your refund
Hi. Just bought the template. Where i can find the licence key at?
Thanks. Also the Elementor plugin is not working. Disabled all the plugins, increased memory size in wp-config, and still not working. How can I edit the pages???
Hi Guys. Planning to buy this template and wondering if there’s the option to upload demo data.
hello, I would love to use my license in a new website. Please help me on this.
Hi
We have deleted the license from your old siteWe have deleted the license from your old site.
Now you can activate the license in your new site.
Thank you, SmartDataSoft Team
Thank you!
hello, I would really love to use my license in a new website. Please help me on this.
You need to deactivate from old site to new site Thank you
yes Please. is it possible to reset the license so I can use it again
Hi,
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, SmartDataSoft Support Team
Hello, I have a problem when it is in mobile mode, my menu does not work
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello, I have a problem with the menu when it’s in mobile mode, this is for the homepage only. where the problem might be from. you can see the site www.verdim.bg
Actually, this is a very unknown issue because we have never faced this issue, and also none of our other customers of the theme has mentioned this issue before.
A plugin conflict or code error can cause this type of issue.
So I would like you to follow these below steps to check the reason or the plugin causing the issue.
If you have a cache plugin or server cache. You need to purge its cache contents and disable it.
De-active all your plugins.
Clear your browser history and visit your Appearance -> Customize to see if it works.
Re-activate back one plugin at a time.
Clear your browser history and visit your site to see if it works.
If you have found a plugin that breaks your site.
You can double-check by activating only this plugin and deactivating all other plugins.
Visit your site and see if it works.
If it works, then it’s not a plugin conflict, it’s your server not having enough resources.
If it does not work, then you have found the plugin that’s causing conflict.
If you are still not successful then please give me your “wp-admin” site access I will look into the site and look for the reason for the issue.
Click Here To Create Support Ticket on SmartDataSoft support system
Hello guys. I love your theme but I work with html templates as I am more familiar. If I purchase this wordpress version, is it possible to use the html template instead?
Yes , we will provide you the html . Just open ticket in our support after purchase
Thank you
Ok thank you!
Cuando cambio en la paginas de servicios, entro en cada producto y abajo abajo aparece Ghet free estimate , y no hay mañerea de cambiarlo, se desvía a otra web https://smartdata.tonytemplates.com/cleaning-service-v3/demo1/order-form/ como podría quitarlo. Y si no funciona prefiero que me devuelva el dinero y compro otra plantilla. Muchas Gracias
Open ticket in our support system
How can I contact with you? Como podria contactar con ustedes?
It won’t let me update the core plugin. it says “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” please help!
Please update theme and then deactivate the licence and then again check. May be your theme is old. Mismatch the token Thank you
I deactivated the license but now it wont let me reactivate.
it wont let me reactivate
Hi
We have deleted the license from your old site.
Now you can activate the license in your new site.
Thank you, SmartDataSoft Team
After opening widget, i got one notification The “woocommerce_products” block was affected by errors and may not function properly. Check the developer tools for more details. may i know whats that?
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hi, if i comment here, you guys telling pre-sale questions and i opened ticket in 3rd feb Ticket id:# TBD13C549-001-SFM still issue not resolved and today also iam facing some issue when i opened Dashboard and opened widgets or cleaning service options plugin its showing white screen, Ticket id:# TBD13C549-002-X4I. i want to update footer widget but its showing white space. please check my tickets. I purchased this theme 5 days before only. Thanks in advance
Hi, I have installed the theme on my website but coupon menu icon is not showing in wordpress admin panel & please also guide me how can I modify the project section. I think both gallery & coupon custom posts are not showing. Please guide me to activate it.
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Please install our core plugin update all themes and plugins. Please extended your support pack and open ticket in our support system , if issue is not solved. Our technical team will investigate the issues Thank you
iam planning to purchase this theme, i want know, whether it is build in elementor or Visual composer
Our theme is build with Elementor Thank you
Thank you for Replay. I want to know one thing , your support team will available 24×7?
full of virus, every time I open file directory and find unknown php files and folders with random names, and then my website doesn’t work until I clean it up again !
I used to find some code like this in index.php file:
/73142/
@include ”\057home\057raha\150ome/\160ubli\143_htm\154/en/\167p-in\143lude\163/res\164-api\057.687\063ec52\056ico”;
/73142/
Google Adsense refuses to launch a campaign with my website because they say it is not safe and there is a malware in the website !
Hello, You can check our theme file after download their is not issue in our files . This is your sever security issue. You site is compromised , it may happen for different reason
Week admin password File permission issue and many more https://www.virustotal.com/gui/file/c22b6f62a16e43889f6c09c49e84ea28b802417890da6b0dbc2892b04f6d9980/detectionWe have 2000+ user. If our theme has virus how they run the site.
The files are clean one I download them, but after I published them I start find unknown php files & folders, I delete them but they come back after some days, that means there is some script start running after installing. My admin password is complex, hosting server is from HostGator and I have 100+ websites with them and no one of them faces a problem like this !
Please clear your database which compromised. This may occure as wp core has sucurity issue in old version . Need to use 5.8.3 Secondly, your used plugin may be security hole We are 100% confident our theme has no issue. You can install from fresh wp. Use itheme security and other plugin to protect your site Thank you
welcome I want to buy your theme I have a question does it support rtl The other question is, I want to make a multilingual website and use Polylang and Loco Translate Do you support them and can I make a multilingual appointment with them or will I have problems Thank you all
- Is in the attached section of the link, can I put pictures with the existing content?
https://www.screencast.com/users/webdevapollo/folders/Default/media/c7cc0ad9-d1bf-41df-bcc2-b4f7c01f7da8Hi,
Yes, our theme is RTL supported and also you can use both polylang and the loco translate plugin.
And in that section you mentioned it is not possible to add image but there is option to add the image by using it’s HTML on the info section
Thank you, Asif Mahmud, SmartDataSoft Support Team
