39313 comments found.
Hello, (sorry, I use a translator program) I have purchased 14 Avada licenses and have never had a problem with registration. When a client asks me to change their template, I ALWAYS use a working domain. Once the website is finished, I transfer it to the company’s official domain. Today I found that the client’s website, in the company’s domain, cannot be registered because that code is already being used in another domain. That is not true, because the work domain is deleted, they do not contain anything. Please, how to solve this? Initially in the working domain, I have to enter the registration code, otherwise it is impossible to fully install Avada.
Hello @Conrado2005
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3uugciB
If however you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I want to know if the theme supports AMP? If there should be further changes done to make it ready for AMP? Thank you.
Hello @tonixcomputer
Yes it does, you should be able to use Google AMP with our theme, to learn more about this you can also checkout our article here => https://bit.ly/3xyy2mD
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Also if I want to enable Login and or Registration only via Facebook API and or the Google API does the theme supports it? By that I mean I won’t allow registration via the Wordpress API. I am using another plugin that adds that functionality on to the wp-login.php page. Thank you.
Hello @tonixcomputer
That depends on the WordPress and not theme, the login functionality is still controlled by WordPress so if you want to use any plugin to change that, you can certainly do that.
Thanks
-Ammar
Can not to import demo. Always shows error: ”Demo import failed. Please check for PHP limits in red on the System Status page. Change those to the recommended value and try again.” But all limits are green. I don’t know what should I do else.
Hi
If you are having issues with the regular demo method, you can try using the alternate demo import as mentioned in our documentation here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hello i need to ask before i bye the theme if i select the taxi demo in booking can i receive the booking in my email ??
Hi,
Yes. You’d need to configure the form after importing the Taxi prebuilt site but you can for sure receive emails from the form after that.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, I’ve inherited a project build with Avada theme, but I see in backend that it’s an unregistered version. Is there a license key that I may ask from previous developer or how to sort this out?
Anyways, where doe’s the license key go, I see no register field in dashboard?
Hello @Gokk
If you do not see any registration field in the dashboard it could be due to using a pirated version of theme and you will actually need to purchase a proper license in order to get updates and our support, we suggest you to please reach out to the developer who worked on site and ask them of the purchase code, this is how they can get it => https://bit.ly/3rae7Gu
Thanks
-Ammar
Hey Ammar, thanks for such prompt answer. Yeah I figured that pirated version might be the case here, that’s why I’ve asked.
Is there an elegant solution for current website content when replacing pirated version with the licensed one , I don’t want to build the entire website?
Also, is there a way for me to check is it pirated or not?
Hi Gokk,
For that you can reach us via the form on this page and explain that you wish to verify if you have a pirated version. We can login and check and the guide you further about how to proceed: http://bit.ly/2NJoU51
Thank you. – Abbas
Thanks, inquiry sent via form
Thanks for letting us know. We’ll get back to you there shortly.
Thank you. – Abbas
Hello, why the additional photos do not come out on woocommerce product page ?
Hello @Albertopiazza
Not certainly sure which additional photos you meant here, we will need to know more details about your issue before providing any response, also please know that the comments area is not meant for support and you have a valid support via which a ticket can be created.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Sir / Madam,
We inputed the licence code of Avada in a website that no longer exist and we can’t de-register it. Can you please reset the purchase code for us?
We know that we our support is expired and we would highly appreciate if you could help us. Kindly contact me at nikospotamousis@windowslive.com
Best Regards Nikolas
Hi Nikolas,
You can do this via your support account. In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/YhhT4JbQo5Eo Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/A2nU8d6EpzD5 Once unregistered, the purchase code can be used once again
Thank you, Shaminder
Dear Shaminder,
That was life-saving thank you so much kind sir!
May you have an amazing weekend!
Kind Regards Nikolas
You are most welcome
Hi, we cannot update the Core and Builder plugins, the download failed. Now the website is all messed up. Trying to send a trouble ticket though your website, the contact form doesn’t work : There was an error trying to send your message. Please try again later. Solutions please? It’s urgent. Thank you.
Hi,
Please see that Avada is registered on your site and then try to update the plugins.
https://theme-fusion.com/documentation/avada/getting-started/how-to-register-your-purchase/
If you still see issues, you can reach us via the form on this page (no support required): http://bit.ly/2NJoU51
Because we’d need to take a look at your setup for this and need login info, it’s not something we’re able to troubleshoot here.
Thank you. – Abbas
Hi, i try something and doesn’t make sense for me. I try to build the FAQ and i add question/answers via FAQ. But once i add this, is going on the FAQ page but is creating at the same time a ugly post, like blog post. How can block this? i don’t want to have blog post created from my Questions & Answers, i need to have just FAQ.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will assist you with this.
Click Here To Get Avada Support
Thank you. – Abbas
Checking other answers i can see here at the same time you can answer when something is not clear presented in your documentation. Good job, ask me to pay a new subscription to fix/answer something which is missing from your documentation and which is buggy!
Hi,
FAQs are added as a custom post type so each time you add a new item, there’ll be a relevant single post page added for those. You can get in touch with our support and we can guide you about possible ways e.g. to make the links to single posts unclickable on the main FAQ page. So your users will stay on the main FAQ list. You also do not need to renew support for this.
You can reach us via the form on this page and explain the issue: http://bit.ly/2NJoU51
I already see a similar email in our system right now I’ll reply there assuming its from you. If its not please use the link above to send us a message.
Thank you. – Abbas
Recently renewed -extended support but my license is not yet activated … when i try to raise ticket for support in theme fusion its saying purchase code is invalid
Hi there
Please make sure that you have registered all of your purchase codes within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Thereafter, log in to the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa – this will ensure that purchase codes are validated and that will then be applied to your support account.
Thank you, MB
Hi ı ınstall woomerce post my porduct …all good.
but ı cant not fınd how to put woocomerce car on the menu …
some help please
Hi,
If you’re using the default header, you can enable cart for the menu under WP Dashboard → Avada → Global Options → WooCommerce → General WooCommerce page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
At the Register Your Website it now says that my purchase code is being used on another domain.
When entering the code, I’ve made sure I don’t have any extra spaces before or after the code. I have tried several times copying and pasting.
Why? And how? How do I continue?
Hello @Larlin462
With our new system on each registration your domain is actually bind with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3KfFOoO
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a problem in the header on large screen with the submenus – level 3.
They are going to the left instead of right.
1.This is the initial state
2. This is the inline style coming from Javascript
3. This is the result I want and what happens after removing the left style
So, how to fix it permanently and make it work?
Hello @emanuilgerganov
This area is not meant for support actually but only general inquiries, please know that you have a valid support and you should be able to open a support ticket with us without any issues. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I want a prebuild theme for bookseller where the author and category data field is available
Hello @adarsha_com_bd
We are working on new prebuilt websites time to time, however in any case you can always use ACF plugin that our theme supports to create your own custom fields and use them either with existing or custom post types, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
There has been an issue for many many years. How do we remove the left right padding on mobile. It still looks horrible on blog and product widgets. Items are stuck in the middle with huge margins. setting everything to 000 and so does nothing
Tried support but get error when trying to login in
Hello @one80group
You already have a valid support with us and should be able to open a support ticket without any issues, I have sent you a ticket myself so we can check which padding are you talking about there, can you please get back to us there and provide more details?
Thanks
-Ammar
Can not use google map api
Hi
We do not see your exact issue with the API mentioned, however you can refer our documentation on this can be done. Link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I am using Avada Version 3.9.4, the global setting can’t save, do you know why? Is this an easy fix? Should I purchase support extend?
I just restored the site, how can I generate the API key in Version 3.9.4?
Hi
We would suggest rather than using the API, you make use of the purchase code to register when the site is on 7x. Adding the API will prompt you to update directly from 3x to 7x (something which is not advisable). We need to do a stepped update from 3x ⇒ 4x ⇒ 5x ⇒ 7x. The update from 3x to 5x needs to be done via FTP
We do have a document that outlines how this can be done, Link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, So I can’t update the theme option with Version 3.9.4, I must upgrade to 7x?
Hello @hmdesign2010
The first thing you need to do in this case is follow the guidelines here => https://bit.ly/3LZ5eaT
Once you are on latest version following the above guideline to update, you should be good to go.
Thanks
-Ammar
is this the new theme prebuild? took so long… the look is not very pleasing.
Hi,
That was our April fools demo. And not a serious prebuilt website. Just something our team threw up together as a funny activity.
We do have several serious/proper demos in the pipeline and you can pick from any one of the existing ~90 pre-built demos/sites by in our Website Builder for now.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Great Template!
Thank you!
If you need any assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello there, I’m having troubles using any slider plug in beside avada slider. Basically no slider will show up on the homepage whenever I log out from my admin profile. What could be going wrong? I tried deactivating all plug ins and re activating them, I even tried deleting the cache, but nothing seems to be working.
Hi there,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
