464 comments found.
Hello, just wondering is your theme built to accessibility standards such as WCAG 2.1. thanks
Yes, it’s WCAG 2.1 passed. You can test the WCAG here https://color.a11y.com/
Thanks
Hello,
I updated the docy theme to 2.1 and now i have eazydocs but i cannot use it since it asks for license. Which license should I use?
Thanks
Enter the product purchase code as the license.
I tried but it is not working :/
It says Invalid license key.
Please update the EazyDocs plugin to 1.1.4 to get this issue fixed.
Thanks
Hello Spider Themes, Posting here since my question in your helpdesk is not visible. Firstly, at the outset, easydocs looks much better than wedocs, thank you. Just upgraded few hours back.
Have few issues and appreciate if you could help.-
navbar
- The navabar does not stick during scroll
- the dark mode button appears in second line https://prnt.sc/rRjg3yh7Dck9
- the navbar does not appear properly when move away from landing page: https://prnt.sc/QOivA4JMg2X3
-
easydocs
- Unable to create more levelshttps://prnt.sc/d_1t5g5c0CQ9
- What is easydocs pro?
-
breadcrumbs
- Unable to add breadcrumbs
We have replied on our forum. Check there.
Thanks
Yes, saw your message. Thank you and have also responded. Also, note that, followed your instructions , but cannot see breadcrumbs..have shared my site in that link you can check your self..and provide further assistance.
I have shared my site details as private message, pls do check.
I have sent you a private reply (in helpdesk) with site URL and issues with navbar. Please let me knmow the issue and how to fix it.
We replied there. Please check
Thanks, responded to your queries too.
Another issue Search is not working. Do not get any results. It used to work before, but after some updates, not able to see search results. Anything that needs to be done ?
Please update the theme from your WordPress dashboard to get this issue fixed.
Thanks
The theme was updated via the Appreance options. Did not do it via dashboard. Now, what else can be done to fix seaerch ?
It’s called Dashboard from where you did the action.
Thanks
Okay. So there are the following options to update…
1 – Under the Dashboard menu: https://prnt.sc/JDX0N1-Xi42_
2 – Under Plugins for docy-core and easydocs: https://prnt.sc/bX8Y-LQYPrBB
3 – Appearance for plugins: https://prnt.sc/z8g1cAEIO6TX
4 – Appearance for theme
I used option 3 to update plugins and option 4 to update the theme. But the search results are not appearing.
Anything I should redo or fix, so that I can see search results?
Please share your website URL. We need to test it live.
Thanks
Sure. I have responded to my help desk as a private reply with URL and credentials..
Hello there!..are you able to login and check my site.
We replied you there. Please check
Is there Any chance to introduce a membership? Whoever pay monthly to have acces to forum and docs? Thanks
Yes, you can do it with custom code.
Thanks
What you mean by custom code? I need to pay some extra money to do that? If yes, around what amount? Thanks
The membership feature isn’t available in Docy. You have to do it yourself. Cost depends on how and by whom you do it.
Hi,
When trying to Activate the Docy core plugin – I get the following message:
Parse error: syntax error, unexpected ’|’, expecting ‘{’ in /home/customer/www/henrikb13.sg-host.com/public_html/wp-content/plugins/docy-core/shortcodes/code.php on line 7
How do I resolve this issue?
Thanks for noticing the issue. We have fixed this issue for you. Delete the old Docy Core plugin. Then install it again from Appearance > Install Plugins
Thanks
Hello, I would like to ask if it is possible to create more than 2 levels of documentation in weDocs? I mean subpages of subpages. Our team needs one more.
We have removed the weDocs and integrate our own EazyDocs plugin. You can add more than 3 levels of doc with EazyDocs. See doc levels in the dashboard here https://prnt.sc/CEzhaHWOi8YS
Thanks
I’m also having major issues with this 2.0 update, similar to rhgteam.
1. It seems like you aren’t licensing your own Eazydocs plugin within the theme – so it keeps asking for an additional $30 purchase.
2. Since it isn’t licensed, it locks out most of the basic customization features that were present in version 1.8.
3. Some of the layout options have been reworked, but I’ve noticed a couple glitches. The most prominent is the positioning of the breadcrumbs when the search banner is disabled.
Can you provide a zipped copy of version 1.8 so I can roll back my installation until the issues are resolved?
We didn’t lock features that were in the Docy theme settings. You are getting the previous options in the EazyDocs settings as well as we provided some extra options with EazyDocs.
Could you mention a feature that was in the Docy theme settings and now it is locked in Eazydocs? We will definitely give you.
3. Since we updated the Docy Core plugin with the theme, we do not recommend you downgrade the theme. Either report us the issues with Eazydocs, and we will fix them for you immediately.
Thanks
We have developed some extra features in EazyDocs pro. If you need that features, you have to purchase the Pro version of EazyDocs.
Thanks
The pages are not showing after the update: https://www.aonap.com/help/docs/operating-system/linux/how-to-zip-a-folder-in-linux/ what is your support email address?
Please follow this guide to update the Docy 2.0.0.
Thanks
The header is now showing twice!
You can hide the search banner from EazdyDocs > Settings > Single Doc > Search Banner https://prnt.sc/dVbhpzmFXfT4
How having issues with the breadcrumbs and also it is stating that Powered By EazyDocs how do we remove this! Also, the header is not matching what we had before! We are slightly disappointed with this upgrade it is definitely not worth the money we paid!
Thanks for your feedback. We have fixed these issue immediately for you and released the fixes in the Eazydocs 1.1.2 version. Please update the plugin to get the issues fixed.
We are improving the theme with EazyDocs. Since it’s in the starting stage, there can be some issues found at this stage.
We are requesting you to be patient with the first updates. We are taking feedback from the real users and improving the EazyDocs plugin and the theme.
Thanks
We’ve updated to the latest plugins and themes and still same issue!
We have updated the CSS and JS. You need to clear your browser cache to get the changes.
Try hard reloading the Settings page on chrome by pressing ctrl + shift + R.
Thanks
If it’s not works for you, try in incognito mode.
Hi,guys. I found a bug on document tree. It can’t show last item in Edge browser.
Thanks for noticing the issue. We will check it and fix if we can detect it.
Thanks
Salve ho ricevuto questo errore e non riesco a lavorare sulle pagine.
Dettagli dell’errore
Un errore di E_ERROR è stato causato nella linea 37 del file //wp-content/plugins/docy-core/widgets/inc/video-playlist/video-playlist-2.php. Messaggio di errore: Uncaught Error: Call to undefined function bbp_author_url() in /wp-content/plugins/docy-core/widgets/inc/video-playlist/video-playlist-2.php:37 Stack trace: #0 /wp-content/plugins/docy-core/widgets/Video_playlist.php(168): include() #1 /wp-content/plugins/elementor/includes/base/controls-stack.php(2221): DocyCore\Widgets\Video_playlist->render() #2 /wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #3 /wp-content/plugins/elementor/includes/base/widget-base.php(733): Elementor\Widget_Base->render_content() #4 /wp-content/plugins/elementor/includes/base/element-base.php(534): Elementor\Widget_Base->get_raw_data(true) #5 /wp-content/plugins/elementor/includes/base/element-base.php(534): Elementor\Element_Base->get_raw_data(true)
Please report the error message in English language. We don’t understand other language.
Thanks
Ok I’ll translate the message for you it must have been hard to translate it by myself. Hi I got a fatal error with the video playlist widget and I can’t work on the pages, I’m stuck since 3 days. I would be grateful if you would take a look. I await your reply, it would also be more practical to talk via email
thank you
Change your WordPress language to English. Then capture the error message.
Thanks
Hello, i need help asap, theme demo import doestn work etc, i need help to how install this theme properly, because i do not know what im doing wrong, i have read the documents 10 times over and done everything right but theme doestn still work, please help. best regadrs. Petri
Which demo did you import? And what’s wrong happened to you?
the manual demo, but everythings okay now, i just got theme working, i first manually imported everything and tried theme import and it downloaded then, it only takes some time. this is very good theme at this purpose. keep up the good work. 
Nice to know that you have gotten the solution.
In the single forum table there is text “Topic” with that chat icon. Where I can change that “topic” name translation. In which php file it is?
Best regards
Please show us the text with a screenshot.
Why your demo is docs/docs/... is it possible to remove it, and put the child docs inside like onepage. I found many people asking from December 2021.
You can change the default docs slug.
Thanks
Hello Team, I have installed the WP 5.9.3 and later installed docy theme using the upload theme option from Appearance>>Theme. The system said Installation was completed. When I Activate the Docy them I get an error the site does not come up. The error I get is “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Please help resolve the issue
User URL – http://help.lucencydv.com/home/lucencyd/public_html/docs/helpwp/ Admin URL http://help.lucencydv.com/home/lucencyd/public_html/docs/helpwp/wp-admin/theme-install.php?browse=popularSet the wp_debug true to see the error notices. Then we/you can understand cause behind the issues.
Thanks
Have enabled wp_debug and i error that is displayed is
Parse error: syntax error, unexpected ’?’ in /home/lucencyd/public_html/docs/helpwp/home/lucencyd/public_html/docs/helpwp/wp-content/themes/docy/inc/enqueue.php on line 222
Update the PHP version of your website to at least 7.0 to get fixed this issue.
Thanks
About updates – I received two emails about new updates, one on the 28th and one today. But I do not see any update notification in my wordpress admin or in the history of changes in the theme details page in themeforest. Could you please share some insights into these updates and why we are not getting update notification. ACF PRO updates – as per my conversation via your helpdesk, I realize that the ACF pro updates will be available from your server. Could you please help in how we can get it updated. Thanks.
Follow our documentation here on updating the theme.
And follow this guide for updating ACF plugin.
Thanks
Thank you.I have received update notification and for some reason it took considerably long time for both the change logs to be updated in themeforest and also for the update notification in my dashboard. Thats settled for now.
ACF Pro I did follow your guide, but the update is still failing.
How do I centralize the footer items.
You need to use custom CSS to centralise footer elements
Hi there,
I’m interested in buying your theme, but I was wondering if it’s also Woocommerce compatible?
Thanks in advance! Jannet van Dijk
Not yet. We have a plan to integrate wooCommerce.
If you purchase the theme, we will integrate it immediately.
Thanks
Hi, awesome! i just bought it
Let me know what you’ll need from me!
Thanks for purchasing the theme. We are going to start integrating wooCommerce in Docy.
Hope, you will get it in the 1.7.1 version of Docy.
Thanks
Alright, thanks! Will you let me know when it’s ready? Thanks!
We have released the theme (1.8.0 version). Update the theme. Then go to Theme Settings > Header > Search Banner and make the ‘Focus Search by /’ switcher disabled/Off.
Note: Check the result on your website by clearing cache or on browser’s incognito mode.
Hello, when I got to edit the sign up page, I get this error and I don’t know what to do:
“Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page.”
Thanks in advance.
You can’t edit the sing up page with Elementor. Follow this video to edit the pages.
Hello, can I use google adsense with the docy theme?
Yes, you can use adsense.
We’ve approved your ticket. We will reply you there.