Discussion on Docy - Premium Documentation, Knowledge base & LMS WordPress Theme with Forum

Discussion on Docy - Premium Documentation, Knowledge base & LMS WordPress Theme with Forum

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464 comments found.

Hello, just wondering is your theme built to accessibility standards such as WCAG 2.1. thanks

Yes, it’s WCAG 2.1 passed. You can test the WCAG here https://color.a11y.com/

Thanks

Hello,

I updated the docy theme to 2.1 and now i have eazydocs but i cannot use it since it asks for license. Which license should I use?

Thanks

I tried but it is not working :/

It says Invalid license key.

Please update the EazyDocs plugin to 1.1.4 to get this issue fixed.

Thanks

Hello Spider Themes, Posting here since my question in your helpdesk is not visible. Firstly, at the outset, easydocs looks much better than wedocs, thank you. Just upgraded few hours back.

Have few issues and appreciate if you could help.

Sure. I have responded to my help desk as a private reply with URL and credentials..

Hello there!..are you able to login and check my site.

We replied you there. Please check

Is there Any chance to introduce a membership? Whoever pay monthly to have acces to forum and docs? Thanks

Yes, you can do it with custom code.

Thanks

What you mean by custom code? I need to pay some extra money to do that? If yes, around what amount? Thanks

The membership feature isn’t available in Docy. You have to do it yourself. Cost depends on how and by whom you do it.

Hi,

When trying to Activate the Docy core plugin – I get the following message:

Parse error: syntax error, unexpected ’|’, expecting ‘{’ in /home/customer/www/henrikb13.sg-host.com/public_html/wp-content/plugins/docy-core/shortcodes/code.php on line 7

How do I resolve this issue?

Thanks for noticing the issue. We have fixed this issue for you. Delete the old Docy Core plugin. Then install it again from Appearance > Install Plugins

Thanks

Hello, I would like to ask if it is possible to create more than 2 levels of documentation in weDocs? I mean subpages of subpages. Our team needs one more.

We have removed the weDocs and integrate our own EazyDocs plugin. You can add more than 3 levels of doc with EazyDocs. See doc levels in the dashboard here https://prnt.sc/CEzhaHWOi8YS

Thanks

I’m also having major issues with this 2.0 update, similar to rhgteam.

1. It seems like you aren’t licensing your own Eazydocs plugin within the theme – so it keeps asking for an additional $30 purchase.

2. Since it isn’t licensed, it locks out most of the basic customization features that were present in version 1.8.

3. Some of the layout options have been reworked, but I’ve noticed a couple glitches. The most prominent is the positioning of the breadcrumbs when the search banner is disabled.

Can you provide a zipped copy of version 1.8 so I can roll back my installation until the issues are resolved?

We didn’t lock features that were in the Docy theme settings. You are getting the previous options in the EazyDocs settings as well as we provided some extra options with EazyDocs.

Could you mention a feature that was in the Docy theme settings and now it is locked in Eazydocs? We will definitely give you.

3. Since we updated the Docy Core plugin with the theme, we do not recommend you downgrade the theme. Either report us the issues with Eazydocs, and we will fix them for you immediately.

Thanks

We have developed some extra features in EazyDocs pro. If you need that features, you have to purchase the Pro version of EazyDocs.

Thanks

ivx Purchased

The pages are not showing after the update: https://www.aonap.com/help/docs/operating-system/linux/how-to-zip-a-folder-in-linux/ what is your support email address?

ivx Purchased

We’ve updated to the latest plugins and themes and still same issue!

We have updated the CSS and JS. You need to clear your browser cache to get the changes.

Try hard reloading the Settings page on chrome by pressing ctrl + shift + R.

Thanks

If it’s not works for you, try in incognito mode.

Hi,guys. I found a bug on document tree. It can’t show last item in Edge browser.

Thanks for noticing the issue. We will check it and fix if we can detect it.

Thanks

Salve ho ricevuto questo errore e non riesco a lavorare sulle pagine.

Dettagli dell’errore

Un errore di E_ERROR è stato causato nella linea 37 del file //wp-content/plugins/docy-core/widgets/inc/video-playlist/video-playlist-2.php. Messaggio di errore: Uncaught Error: Call to undefined function bbp_author_url() in /wp-content/plugins/docy-core/widgets/inc/video-playlist/video-playlist-2.php:37 Stack trace: #0 /wp-content/plugins/docy-core/widgets/Video_playlist.php(168): include() #1 /wp-content/plugins/elementor/includes/base/controls-stack.php(2221): DocyCore\Widgets\Video_playlist->render() #2 /wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #3 /wp-content/plugins/elementor/includes/base/widget-base.php(733): Elementor\Widget_Base->render_content() #4 /wp-content/plugins/elementor/includes/base/element-base.php(534): Elementor\Widget_Base->get_raw_data(true) #5 /wp-content/plugins/elementor/includes/base/element-base.php(534): Elementor\Element_Base->get_raw_data(true)

Please report the error message in English language. We don’t understand other language.

Thanks

Ok I’ll translate the message for you it must have been hard to translate it by myself. Hi I got a fatal error with the video playlist widget and I can’t work on the pages, I’m stuck since 3 days. I would be grateful if you would take a look. I await your reply, it would also be more practical to talk via email

thank you

Change your WordPress language to English. Then capture the error message.

Thanks

Hello, i need help asap, theme demo import doestn work etc, i need help to how install this theme properly, because i do not know what im doing wrong, i have read the documents 10 times over and done everything right but theme doestn still work, please help. best regadrs. Petri

Which demo did you import? And what’s wrong happened to you?

the manual demo, but everythings okay now, i just got theme working, i first manually imported everything and tried theme import and it downloaded then, it only takes some time. this is very good theme at this purpose. keep up the good work. :D

Nice to know that you have gotten the solution.

In the single forum table there is text “Topic” with that chat icon. Where I can change that “topic” name translation. In which php file it is?

Best regards

Please show us the text with a screenshot.

Why your demo is docs/docs/... is it possible to remove it, and put the child docs inside like onepage. I found many people asking from December 2021.

You can change the default docs slug.

Thanks

Hello Team, I have installed the WP 5.9.3 and later installed docy theme using the upload theme option from Appearance>>Theme. The system said Installation was completed. When I Activate the Docy them I get an error the site does not come up. The error I get is “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

Please help resolve the issue

User URL – http://help.lucencydv.com/home/lucencyd/public_html/docs/helpwp/ Admin URL http://help.lucencydv.com/home/lucencyd/public_html/docs/helpwp/wp-admin/theme-install.php?browse=popular

Set the wp_debug true to see the error notices. Then we/you can understand cause behind the issues.

Thanks

Have enabled wp_debug and i error that is displayed is

Parse error: syntax error, unexpected ’?’ in /home/lucencyd/public_html/docs/helpwp/home/lucencyd/public_html/docs/helpwp/wp-content/themes/docy/inc/enqueue.php on line 222

Update the PHP version of your website to at least 7.0 to get fixed this issue.

Thanks

About updates – I received two emails about new updates, one on the 28th and one today. But I do not see any update notification in my wordpress admin or in the history of changes in the theme details page in themeforest. Could you please share some insights into these updates and why we are not getting update notification. ACF PRO updates – as per my conversation via your helpdesk, I realize that the ACF pro updates will be available from your server. Could you please help in how we can get it updated. Thanks.

Follow our documentation here on updating the theme.

And follow this guide for updating ACF plugin.

Thanks

Thank you.I have received update notification and for some reason it took considerably long time for both the change logs to be updated in themeforest and also for the update notification in my dashboard. Thats settled for now.


ACF Pro I did follow your guide, but the update is still failing.

ivx Purchased

How do I centralize the footer items.

You need to use custom CSS to centralise footer elements

Hi there,

I’m interested in buying your theme, but I was wondering if it’s also Woocommerce compatible?

Thanks in advance! Jannet van Dijk

Thanks for purchasing the theme. We are going to start integrating wooCommerce in Docy.
Hope, you will get it in the 1.7.1 version of Docy.

Thanks

Alright, thanks! Will you let me know when it’s ready? Thanks!

We have released the theme (1.8.0 version). Update the theme. Then go to Theme Settings > Header > Search Banner and make the ‘Focus Search by /’ switcher disabled/Off.

Note: Check the result on your website by clearing cache or on browser’s incognito mode.

Hello, when I got to edit the sign up page, I get this error and I don’t know what to do:

“Sorry, the content area was not found in your page. You must call the_content function in the current template, in order for Elementor to work on this page.”

Thanks in advance.

You can’t edit the sing up page with Elementor. Follow this video to edit the pages.

Hello, can I use google adsense with the docy theme?

Yes, you can use adsense.

Hi Support, I submit a ticket on your forum, but it is marked as a spam, please help to check my issues, thank you. https://helpdesk.spider-themes.net/?post_type=topic&p=4862 Report here: https://filebin.net/eeb000fc7982twdw

We’ve approved your ticket. We will reply you there.

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