39364 comments found.
Hola. Les he enviado un mail: Para solucionar el problema de registro del tema: Ya que lo adquirí hace tiempo. Hemos tenido que borrar toda la info de la web. Y hemos actualizado la plantilla pero no nos registra la compro. Y no podemos operar.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, youcan reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
“Update failed: Connection lost or the server is busy. Please try again later.”
Apparently the new update for Avada is breaking websites all over the place and ThemeForest isn’t kind enough to simply publish the solution. For one of my clients, who I have used Avada for without issue, this time around the update ambushed us with half an update.
The builder updated fine, but the core update went on forever, spawning several errors that appear to be related to an inability to connect to Avada’s servers to complete the update. That has rendered the Avada Builder plugin “inactive” which of course trashes the website.
So while Avada has been a reliable tool despite a few bumps along the way, which are ALWAYS related to updates, this time it appears updating to the newest version demands strict pre-backup protocol. You should be backing up anyways, not that this will fix the current issue which also appears to be trashing site performance.
Beyond the inability to update Avada Core the side “crap show” is at least in this site’s case, it is unresponsive and simple actions cause it to time out.
So it appears ThemeFusion and Envato will squeeze an additional update funding out of us so we can task ThemeFusion to fix what should not require fixing.
(Now I am looking at a “white screen of death” for the front page, thank you very much ThemeFusion. Now how about fixing your server issues? I should not have to pay for that to work.)
Avada Update Server Status Check Avada Server Status [?] Something went wrong while checking API status. Response code: 0. O:8:WP_Error error 28: Operation timed out after 5000 milliseconds with 0 bytes received”;}}s:10:”error_data”;a:0:{}s:18:”*additional_data”;a:0:{}}
Hi there
The Avada update released several days ago is not breaking sites all over, otherwise, our support would be seeing support tickets along these lines, and right now we are not.
This message “Update failed: Connection lost or the server is busy. Please try again later.” is not related to the actual update process, it is server-related.
If you cannot submit a support ticket for some reason or refuse to renew your support, you can contact us directly via this contact form https://bit.ly/2NJoU51 – and we will gladly assist you.
Thank you, MB
Avada server obviously came back up or at least stopped timing out. Per the ThemeFusion community forums, this update is causing issues. Also, the server error reported is copy and paste from the Avada Server Status check. The only problem I had was your server being down. $42 plus a service fee to renew support for a server issue? I have serviced clients that have used Avada for over ten years and own a couple of licenses. I know to clear all the caches, including Avada’s, any browser and on occasion, those servers that allow it, but this was a server issue which thankfully resolved shortly after my initial post. Thanks for fixing that.
Hello @SacWPGuru
There was never a server issue on our end, however we are glad to hear that your issue has been resolved, in any case if you can contact us via the link given above in comment.
Thanks
-Ammar
Very nice update 7.7.1! Good job! https://webtailors.gr
We’re glad to hear you like our new update! 
Thank you for choosing Avada.
Hi guys, I updated Avada theme to version 7.7.1 on my dev site, update Avads Core and Avada Builder plugins and it broke the site. It was working just fine till this morning and I did not make any other edits to the site. Are you aware of any bugs with your latest update?
Hi there
Make sure that you have followed the update instructions, AND make sure that you have cleared any cache plugins you are running after the update. This is important.
- Updating from an old version of Avada? > https://bit.ly/2pPNngZ
- Important Update Info > https://bit.ly/1FAmQpu
- How to Update > https://bit.ly/1H8JGzo
- Avada Patcher > https://bit.ly/1QSd8Ol
- Avada Change log > https://bit.ly/1EK5mAg
If you cannot submit a support ticket for some reason, you can contact us directly via this contact form https://bit.ly/2NJoU51 – and we will gladly assist you.
Thank you, MB
The plugins which comes with Avada such as rev slider, layer slider, etc; will i get to update them when those plugin releases newer versions? Or does it come with a separate license
Hi,
Yes, you’ll get future updates to the bundled plugins and updates can be installed from Avada -> Plugins page in the dashboard.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Is there a simple straight forward way to turn an Avada website into an app and then post it on the Google Play Store ? Thx
Hi
I am afraid there is no such feature within the theme that allows that.
Thank you, Shaminder
Hi, yesterday I bought an Avada license, I need to open a support ticket, but “renew support now” doesn’t appear beside my purchase. Could you help me?
HI there
Please make sure that you have registered all of your purchase codes within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Please log in to the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa – this will ensure that purchase codes are validated and that will then be applied to your support account.
Thank you, MB
Hello.
After upgrade to Avada Version 7.7.1, it generates this error at menu editor:
Fatal error: Uncaught ArgumentCountError: 3 arguments are required, 2 given in /home/vr/public_html/wp-content/themes/Avada/includes/class-avada-nav-walker-megamenu.php:234 Stack trace: #0 /home/vr/public_html/wp-content/themes/Avada/includes/class-avada-nav-walker-megamenu.php(234): printf() #1 /home/vr/public_html/wp-includes/class-wp-walker.php(146): Avada_Nav_Walker_Megamenu->start_el() #2 /home/vr/public_html/wp-includes/class-wp-walker.php(246): Walker->display_element() #3 /home/vr/public_html/wp-includes/nav-menu-template.php(608): Walker->walk() #4 /home/vr/public_html/wp-admin/includes/nav-menu.php(1094): walk_nav_menu_tree() #5 /home/vr/public_html/wp-admin/nav-menus.php(578): wp_get_nav_menu_to_edit() #6 {main} thrown in /home/vr/public_html/wp-content/themes/Avada/includes/class-avada-nav-walker-megamenu.php on line 234
Hello @jaclerigo
We will need to take a closer look into your site in order to provide further assistance on this, I have located your account and sent you an email regarding this issue on the associated email address with it, please check it and get back to us there please.
Looking forward to assist you.
Thanks
-Ammar
Hello, can you please resend that email? Our server Greylist filter rejected it. I’ve added you now to the Whitelist. Thank you.
Hello There
Sure, I am resending it again now
Thanks
-Ammar
Hi, just replied to it. Please let me know if you need anything else. Thank you.
Hi,
We’ll get back to you there shortly. Let’s continue the conversation there.
Thank you. – Abbas
Salutations. How do I set the hamburger menu from the desktop? I am using the AVADA CLASSIC theme. A thousand thanks
Hello @genesis_italia_srl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Good morning, we have noticed that rel=”noreferrer” attribute is automatically added to blank links. Is it possible to remove it? How?
We kindly await your answer. Thank you.
Hi
This is added by WordPress itself and you would see the same behaviour on a default theme. To disable this you will need custom code or a plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I purchased my avada theme years ago and my support has expired a long time ago as well. Now I changed the domain that used my avada license, but it won’t let me register to a new website. My old site doesn’t exist anymore. How can I change it so it connects with my new website?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
We have changed our subdomain from dev to staging and now it wouldn’t let us update the theme? but i don’t know where i can access to update the sub domain for license?
Hello @Appin_Sports2
There is no issue with changing the domain and theme updates should not be hindered by it, as far as you have your product registered properly you should get the updates without any issues, please make sure that your purchase is registered with a valid code and then make sure that none of your 3rd party is conflicting with the update, if the issue persists however we will need you to open a support ticket with our team and we will take a closer look into this.
Click Here to Get Avada Support
Thanks
-Ammar
I am getting this error “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve”.
Hi,
For that please reach us via the form on this page so we can check further: http://bit.ly/2NJoU51
Thank you. – Abbas
Love your theme, have bought several licence. Now I have to make a Real Estate website but don´t see any prebuit website for that. Do you have, are you going to develope one? Thanks,
Hi CRPunto,
We don’t have an exact demo but do have several closer demos that you can adjust for your needs:
https://avada.theme-fusion.com/construction/
https://avada.theme-fusion.com/avada-builder/
Hopefully we’ll have such a demo in the future. We do add new demos frequently based on market trends and user demands.
Thank you. – Abbas
how to report a bug in avada 7.7?
Hi
You can send a report via the the contact page, https://theme-fusion.com/contact-us/
Thank you, Shaminder
Presale question Hi, I have few galleries and I want to show all in one page with tabs or tags for do to categorize. Is it possible and is there any demo content?
Hi
You can add Avada galleries in a tab element using shortcode. As for demo, we have 86 demos and additional studio content that can be used with the theme. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there,
Is it possible to remove the rollover and link used in the featured image in a blog page with grid layout? I don’t want the image to click through to anywhere.
Thanks, Dave…
Hello @web_dev_101
Yes, you can definitely remove the rollover from Avada > Global Options > Extras > Featured Image Rollover area and to disable the link completely you can simply use pointer-events CSS.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for that. I’ve removed the rollover and added the below css to the page (https://psrastaging.wpengine.com/publications/news-press-releases/press-releases/) itself but the image is still linking through to the page.
Am I missing some more css?
.fusion-image-wrapper a { pointer-events: none; }
.fusion-rollover .fusion-link-wrapper { pointer-events: none; }
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will check this for you there..
Click Here To Get Avada Support
Thank you. – Abbas
The lightbox close button doesnt work, my users are stuck in the lightbox image. This seems to be a bug not an issue on my site. Please provide a fix. https://digitalelementz.com/graphic-design/
Even pressing ESC doesn’t work, please help, I have already made a comment and for some reason I don’t see it here.
Hi
The issue most probably seems to be coming either from a script either added by the user or by the plugin, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have a support question and am on the support site https://theme-fusion.com/support/submit-a-ticket/ yet you all are saying my support expired? Yet even themeforest says I have 8 months left since I bought more. Yet I cannot contact anyone to ask why you are denying me my support which I did pay for. Please help. I have several licenses.
My issue is with Lightbox. I watched the video and followed the instruction yet I cannot get the video to open as a single video in youtube they way you show in your tutorial. What am I doing wrong? https://theme-fusion.com/documentation/avada/video-tutorials/how-to-use-the-lightbox-element-video/ at 2:15 it shows one video. Yet when I do it it still shows the regular youtube video format. Video, sidebar of videos on the right side and comments below. I do not want that I want exactly what you have in the tutorial. Just a pop up of one video.
Also I need you to now fix my support now since I did pay for it.
Hi
If you do see your support expired then you probably have not updated it via the support account. Please login to your support account at https://theme-fusion.com/support/account/ Once you are logged in your account, click on the register purchase code tab. Screenshot here → https://prnt.sc/JOD0Gs3pbsym Scroll to the bottom of the page and you should see the option to “Recently Renewed? Apply Extension Now!”, Screenshot here → https://prnt.sc/ugqRoq2wyXj_ Click on this and it should update your account. If you have purchase a new copy then make sure the purchase code of this copy is added to your support account. At our end, we do see your support valid
As for your query, It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them. Do let us know if you are still not able to create a ticket
We look forward to helping you!
Thank you, Shaminder
ok, got it. Thank you
You’re most welcome
Presale Q:
1. Does Avada cookie consent save consents into WordPress? This is necessary for GDPR.
2. Dark-mode?
Regards
Hi
1) Cookie consents are saved in the browsers. This is how all cookies works (via the browsers). There is no information stored within the Avada console for this. User can always clear cache/cookies and they will see the consent notice show up again
2) Yes. You can invert colors of containers which is part of our new update. However, you can not switch on the fly between a light and dark mode
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
1. Logging consents is a requirement for GDPR
*7.1 Where processing is based on consent, the controller shall be able to demonstrate that the data subject has consented to processing of his or her personal data.
Regards
Hello @NOVASKAYA
You can learn more about GDPR and Privacy tools we offer in our theme here => https://bit.ly/3Mdor8F
Thanks
-Ammar
