39364 comments found.
Hi there, do you offer a discounted rate for licences for registered non-profit organisations?
Hi
Currently we do not have any ongoing sale/discounts for this specific reason. However, we do have an occasional sale we do come up with. You can follow s on various social platforms to know when we have one
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If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi.
I am having two problems in my web :
1) To insert a confirmation field in the form of my web https://escuelagaia.es/#contactar
After checking Avadas tutoriales, I think that I can’t use a classical confirmation field with a link into it.
I have use a Checkbox field but the internal field does not allow to add and link tag to the page, only add the URL.
Please, could you tell me how to add this confirmation field to allow the user to sent the form and with a text that includes the link to legal notice?
2) Problem with URLs in top menu and footer menu
As you can see in 404 pages like https://escuelagaia.es/contactar, the links in the top and footer menus are wrong.
They don´’t link correctly, becuse the page add the fuell URL +section (https://escuelagaia.es/contactar#quienes-somos) instead the base URL https://escuelagaia.es/#quienes-somos, https://escuelagaia.es/#servicios.
I don’t know it is added the ”#contactar” to the URL and how to delete this from the menu in 404 pages.
Could you help with this?
That’s all regards.
Hi
1) You can make use of checkbox element and add a text block element next it using nested columns. Text block can easily have links added to it
2) This is using a custom footer so you need to access the footer via layouts by going to WordPress admin panel dashboard → Avada ⇒ Layouts. Check the menu element for the menu name and edit the relevant menu by going to WordPress admin panel dashboard → Appearance ⇒ Menu
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you very much. I will try to make what you tell me.
Regards.
We’re glad to assist. 
Hi again.
When I tried to applied the 1) point I could’nt get what I need, the checkbox and the text with the link are displayed in a wrong way.
My support period expirated but I only need to do this, so, could be possible to fix this for me?
I don’t really understand the way to add a checkbox (without the label “option”) and next the text correctly also next to the checkbox.
Could you contact me in our email to send the access data and fix this to display properly and also learn how exactly I will have to do in future Avada contact form configurations with other templates we have. I could send you capture images with the way I used to create nested columns and checkbox/text + link.
Regards.
Hello! I am checking to buy the theme but in mobile the header of https://avada.theme-fusion.com/yoga/ is blank and the menu is not visible. It can be fixed? Thank you!
Hi
That would be odd as we can see the header working, Screenshot here However, any issues pertaining to visibility will always be addressed by support
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Where can I find info on version 3.7.1 of the “Avada Builder” plugin?
Hi
We make a change log for the entire theme as one (changes in the builder plugins included). What specific information are you seeking?
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
What was the release date of version 3.7.1 of the “Avada Builder” plugin?
Hi
It was released the same day as Avada 7.7.1. April 20th, 2022
Thank you, Shaminder
Hello i need help please about something weird.
I got problem with placeholder product on /shop/ or else avada integration on different page (product grid,...).
Here you can find woo product grid integration : https://www.fmrevents.com/boutique/
Here you can find shop main page : https://www.fmrevents.com/shop/ Here you can find the product with image not working : (test product) https://www.fmrevents.com/product/cahiers-classique-lot-de-4/As you can see there is a weird problem, please give me an issue for this.
Regards,
Hi there
You have active support and because our team does not provide support via the comments area, please submit a support ticket using the link below and we will gladly help.
Click Here To Get Avada Support
Thank you, MB
Hey
Im using Avada on several pages.
With the layout feature i set a indivdiual search page with an archives widget as the video mentioned. But unfortunataley “nothing found message” is default. It says “Please add blog posts for them to display here” even when i edit the textfield.
Hello There
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Product Registration needs an update, but when clicking “Update Registration” the content of the backend is blank. So no chance to update registration and update avada itself. strange
Hello @kollektion
The page content should not go blank in this case, can you please try and reinstall your Avada files again manually once using the latest version files via this method => https://bit.ly/3Lx03yM
Then try and register again once please, if the issue persists we suggest you to please open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, can you reset my license key, please? I forgot it when I removed my website with the license key I bought. Thanks
Hi
You can unregister the code from your support area
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/
Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd
Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT
Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi do you have carousel anything element?
Hello @Touma08
Sure, we do have Image carousel element that you can checkout here => https://avada.theme-fusion.com/design-elements/image-carousel-element/
If you need any further assistance, please open a support ticket and our team will check this out for you further.
Click Here to Get Avada Support
Thanks
-Ammar
Could you integrate MailPoet with Forms and Off Canvas? I really need this integration since Convert Plus is incompatible with Avada.
Hi,
Convert Plus is actually bundled with Avada and is fully compatible. If you’re seeing issues, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
We’re constantly adding new features to the theme based on user feedback such as yours.
As for mail poet compatibility itself, please post your feature request here so it can be logged properly: https://theme-fusion.com/faq-items/can-i-send-you-a-feature-request/
Thank you. – Abbas
Hey,
I wanted to make a refund request. We purchased this theme on our account and now our client has requested to have access to the theme update notifications. So we wanted to get a refund here then repurchase the theme on their personal account. We have already built a whole site with this theme and we really love it! May we have a refund? Or can you transfer the license we purchased to another account?
Thanks, M
Hello @modowptheme
We will gladly check into this further with you, however refunds requests and support is not handled here on comments section as we need a lot more details such as your purchase code etc which can not be sent publicly, due to this we recommend you to please open a support ticket with our team please.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you so much Ammar! I appreciate your help!
You’re most welcome
Hi, I am trying to add a lottie file (json) using the Avada Element Lottie Animation. In the admin (logged in) view I am able to see the page. But if I logout the page is blank? Anything additional to be done?
I have set different triggers to see if any of them work but it did not.
Hello @ipraveen
You have a valid support with us already and should be able to open a support ticket without any issues. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i want to buy avada but i have questions. 1- Can i make multi-step form with Avada Form Builder ? 2- do upload file option allow pdf, xls, jpeg, doc in form ? 3- Are the upload files stored in the database or only text data?
Hi,
Yes you can setup multi step forms with conditional display in Avada forms. So next set of fields show based on values in other fields. Please see details here.
2- Yes, you can allow uploads of select file formats like that.
3- Uploaded files are saved to your WordPress uploads folder.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
1) I am afraid we do not have multistep form option for now
2) Yes, you can export the form DB
3) I am afraid do not follow your query
Thank you, Shaminder
Hello @technosphere
We have flagged your comment as it contained external links however here is your original comment => https://share.getcloudapp.com/Z4u7EgN6
1. The multistep form design is not a possibility right now I am afraid. 2. Yes, you can export the form entries in a .csv format. 3. I am not sure what do you mean by managing here?
Thanks
-Ammar
hELLO, I’ve bought the avada theme and I’ve a purchase code. Due to a hacker attack, I had to reinstall the whole site twice. This would be the third time I re-install everything … the domain is always the same but the purchase code is no longer recognized. and I don’t have the possibility to open a ticket because the code is already in use. is there the possibility of still being able to use avada, regularly purchased or do I have to change in spite of myself?thanks in advance
Hello @sabri71
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3Ldo2mB
Let us know if that helps
Thanks
-Ammar
hi, i want to buy the theme and install it in a subdomain i am using to train. when i am ready to build my site, can i use it on the site i have to build or can i use my license only on the first site where i install it? thanks
Hello @vitalemarika66
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
So yes, you can definitely use the same license again on another domain if the other domain is not live anymore.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi Guys, my site has an uncontrollable scroll that slides and can’t be controlled. Can you please help me solve this?
Hello @CreamyAnimation
Surely we can take a look into this, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi! I registered my theme in my temp-location where I was building the site before moving to production. Now I am unable to register it again on the live site. How can I remove the registration in the temp-location and use my license in the correct live-environment?
Hi
You can unregister the current site. In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here. Here you will see an option to unregister any purchase code added to a site, Screenshot here. Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you for the info, got the registration done now.
You are most welcome
Can I use the template many times for multiple domains? Or do I have to pay every time I use the template?
Hi,
Avada is a one time $60 purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
Thank you. – Abbas
hi guys, Is there a possibility to upgrade starting from older versions? I have a version 5.9.1, but when i want to upgrade to the latest version the site brakes. So I suppose I should upgrade one version at a time.
Hello @Neverlanders
Yes, you can definitely update from 5.9.1 upto 7.7.1 or even from older ones, however what you will need to do in this case is follow our document post on step update here => https://bit.ly/3vc1BIN
If you need further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
duplicate
Hello, I have a website, which I work in local and production … I installed the locally purchased theme, could I move it to production? Another doubt, I have 2 other websites that I want to install Avada and each one is in local and in production … there is some way to buy once added to work locally and pass it to production. Thank you, Noemí
Hi,
Each license allows usage of the theme on one product/test install + one live installation. For additional live installs, additional licenses are required.
Avada is a one time $60 purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
As for moving the test/local site to production once complete – you can check out the Duplicator plugin as it lets you backup/export the site and import on a second installation when needed – or check with your hosting company for other options.
Thank you. – Abbas
Hola, Tengo una web, la cual trabajo en local y en producción… He instalado el tema comprado en local, ¿podría pasarlo a producción? Otra duda, tengo otras 2 webs que quiero instalar Avada y cada una está en local y en producción… hay alguna manera de comprar una vez avada para trabajar en local y pasarlo a producción. Gracias, Noemí
Hola,
Cada licencia permite el uso del tema en un producto/instalación de prueba + una instalación en vivo. Para instalaciones en vivo adicionales, se requieren licencias adicionales.
Avada es una compra única de $60, buena para usar en un solo sitio web / proyecto. Obtienes actualizaciones gratuitas de por vida.
Se requiere una licencia para cada sitio web en vivo/de producción en el que use Avada. Entonces, p. si necesita usar Avada en un segundo sitio web, se requiere una licencia adicional.
Para obtener más información sobre la concesión de licencias, consulte nuestra publicación aquí
En cuanto a mover el sitio de prueba/local a producción una vez completado, puede consultar el complemento Duplicator, ya que le permite hacer una copia de seguridad/exportar el sitio e importarlo en una segunda instalación cuando sea necesario, o consultar con su empresa de alojamiento para conocer otras opciones.
Gracias. – Abbas
