Hello everyone, there is an Important notice on my old website: “You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it.” But when I click on Open Designs Options buttons I have another error on white page: “Sorry, you are not allowed to access this page.” What can i do? Thanks in advanced!

Some bug report: i use bulgaria language for my site, after upload bg_BG po and mo files on theme options have a blank screen (don’t see options) if I remove the bulgaria language files theme options returns.

How do I install WP-Rocket I am not seeing it in the plugins section.

Hey There, i downloaded the agency demo theme and made a new slider with slider revolution and put it on the startpage via shortcode (background transparent) . Somehow i have the stars animation and background in my new slider too.

How can i delete the animation and use the background that is already existent in wp bakery? If the background of the slider is transparent, it should normally use the wp bakery background. Or am i wrong here?

Thanks For The Help

Hi,

I purchased this theme and used it in only 1 live website. I need to enable the license in my local development environment to get the full features but removed the license from the local site after moving to the live site. But I can’t activate the license in my local development environment or any other live environment even though I have another copy of the license left.

Can you please fix it for me?

Thank you.

Hello! Can you help me please? how do i edit the top area bar? how do i add more items or remove the ones that are there? Thank you

Hi, is there a special procedure to update the theme from few release old? we tried but the website broke and lost all the layout and styles

your activation system is messed up---theme activated at https://license-manager.codex-themes.com/...but in the installation this msg “You have exceeded the max. number of activations, allowed by this activation key.” The product is not working and I don’t get an answer via support, this is urgent, your activation system is messed up and I’m losing so much time.

Since the last update there is a conflict between WPBakery (6.9.0) and TheGem Theme Elements (for WPBakery) (5.4.0) The site becomes veeeerrrrryyyyyy slow ! Do you plan a new update very soon ??? Please….

Hello,

I have been using this theme on both my live and dev site for years now and all of a sudden it says that my dev site license is not active anymore. How can this be resolved?

Hello, I have updated the TheGEM theme and all related and necessary plugins. After that, the wordpress backend (-> critical error) and the website was no longer accessible. The reason for this is the update of “TheGem Theme Elements (for WPBakery)”. As soon as this plugin is updated, the website is no longer accessible. As a quick fix, I would have put the old version of the plugin back in, but then Slider Revolution no longer works. I have already bought a total of 4 licences and the affected website is lopas.at. Many thanks and kind regards Lukas

Hello, I bought the theme with another Themephorest account, user: Cargoflet-Blasant but it won’t let me signin and I have doubts, I would like to open a theme at https://codexthemes.ticksy.com/ but I can’t, and I can’t reset the password either, can you give me a solution? thanks!

Custom Icons…..are these possible with TheGem?

Hi I have finalized TheGem for my upcoming project but as domain name is not finalized yet, I want to start work on temp domain. Can I start my work without any license violation and point domain afterwards without any hassle Thanks

Hi, how do I report a bug and how long would it take to get fixed? Installed is the Elementor version with demo template Gym. The sidebar is showing raw code “vc_row css=”.vc_custom_ ..” and ends with “/gem_quote[/vc_row]” instead of the results as shown on your demo.

I have a question: Can I use the demo images for my website? Thanks!

Hello there,

We’re using your theme for our platform on the live domain and it’s working fine. Now, we have set up the same in our local machine and while activating the theme in the local environment it says “This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please”

Even though we have only one active prod and no other environment is active, it does not allow us to activate it.

Thanks in advance!

Ajay

We are getting an error in our admin saying that “The purchase code you have entered is not valid” TheGem has not been activated. The purchase code is the one we got from ThemeForest when we download the license certificate and purchase code. I tried opening a ticket via your support channels, however get an error there because the license is more than 6 months old so it prevents me from asking a question. Can we please get some help with this… I understand that the license is more than 6 months old, but we shouldn’t be getting the error stating that the code is invalid when it’s the correct code.

Problem with TheGem (Elementor)Version: 5.3.3
My site is returning a 500 error due to:
[14-Apr-2022 16:56:12 UTC] PHP Fatal error: Uncaught Error: Call to undefined function mb_strrpos() in /.../public_html/wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php:361 Stack trace:
#0 /..../public_html/wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php(270): TGM_PageSpeed_Lazy_Items->getLastImageQuote()
#1 [internal function]: TGM_PageSpeed_Lazy_Items->processImage()
#2 /..../public_html/wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php(161): preg_replace_callback()
#3 /.../public_html/wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php(143): TGM_PageSpeed_Lazy_Items->processImages()
#4 [internal function]: TGM_PageSpeed_Lazy_Items->obCallback()
#5 /home/.../wp-includes/functions.php(5219): ob_end_flush()
#6 /home/.../wp-includes/class-wp-hook.php(307): wp_ob_end_flush_all()
#7 /.../wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#8 /....l/wp-includes/plugin.php(474): WP_Hook->do_action()
#9 /.../wp-includes/load.php(1100): do_action()
#10 [internal function]: shutdown_action_hook()
#11 {main} thrown in /.../public_html/wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php on line 361

Can you help me?
Thank you!