39313 comments found.
please let me know how I can add multiple partners locations on a map.
Thank you
Hi,
You can use our map element for that and specify multiple pins.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I am trying to register my website, but the system tells me that the code was registered with another domain. Can you help me to put my domain as main. What information do you need to help me do this? Thank you
Hi,
For that you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi! Your theme looks great! I need to use the Events Calendar. It says your theme is compatible with it, but in the previews and information I don’t find any elements to use for the Events. How is your theme compatible for Events?
If editing Events, Venues, Organizers is the Page Builder working?
Thank you
Hi,
Compatible plugins like the Events Calendar will display theme styling/colors etc e.g. notice how the events page shows here in one of our prebuilt sites:
https://avada.theme-fusion.com/church/events/
The overall overs content/organizers etc can be still be edited from the Events plugin’s specific fields when editing an event. And yes, the main event content can be edited in our page builder.
Thank you. – Abbas
Thanks!
We’re glad to assist. 
Does this theme support GA4 (Google Analytics 4)?
Hi
GA4 does work with Avada.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, do you support bigcommerce ecommerce plugin? If not What would be the difference from woocommerce integration?
Hi,
We haven’t tested the big commerce plugin for WP but in general any properly coded WordPress plugins should work fine with Avada. If there are issues, I’d recommend giving WooCommerce a shot as that is the most popular e-commerce plugin for WordPress and we ensure full integration / compatibility with that.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hello! Just buy the theme and can´t find where to change any picture of the theme Yoga. Been 2 hours looking for. Any help?
Hi
You can reach us out in support and we will gladly assist you with this. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
For the eports theme: On home page re. Upcoming Matches section: how does one best to replace this section with a categories list as well as “recent results” list section which is also not a feed for categories?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I would like to know if it’s possible to put the logo in the middle of the menu (e.g. 3 menu items on the left – logo – 3 menu items on the right)?
Hi
You can make use of a custom header to add a logo in any location position you need. We even have some prebuilt custom layout in Avada studio. Please do refer the documentation, https://theme-fusion.com/documentation/avada/headers/understanding-header-layouts/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I bought Avada in 2013, so I should have Grandfathered support, but my account says that its expired. When I try to register my code in my old themefusion account (denis@vidigal.com.br) it says that its already in use, but I pretty sure I never registered before (already tested other emails).
I only need support to unregister my old domain (already deleted) and use Avada in a new domain. I’m stuck, I need support !
Anyway, even with support expired, you guys should give CLIENTS a way to contact and ask for help. I’m really disappointed that there are no contact option…
Hi
You can always reach out to use via our contact page. https://theme-fusion.com/contact-us/
Please do let us know you issue and team will get back to your accordingly
We look forward to helping you!
Thank you, Shaminder
Hi there, do you offer a discounted rate for licences for registered non-profit organisations?
Hi
Currently we do not have any ongoing sale/discounts for this specific reason. However, we do have an occasional sale we do come up with. You can follow s on various social platforms to know when we have one
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi.
I am having two problems in my web :
1) To insert a confirmation field in the form of my web https://escuelagaia.es/#contactar
After checking Avadas tutoriales, I think that I can’t use a classical confirmation field with a link into it.
I have use a Checkbox field but the internal field does not allow to add and link tag to the page, only add the URL.
Please, could you tell me how to add this confirmation field to allow the user to sent the form and with a text that includes the link to legal notice?
2) Problem with URLs in top menu and footer menu
As you can see in 404 pages like https://escuelagaia.es/contactar, the links in the top and footer menus are wrong.
They don´’t link correctly, becuse the page add the fuell URL +section (https://escuelagaia.es/contactar#quienes-somos) instead the base URL https://escuelagaia.es/#quienes-somos, https://escuelagaia.es/#servicios.
I don’t know it is added the ”#contactar” to the URL and how to delete this from the menu in 404 pages.
Could you help with this?
That’s all regards.
Hi
1) You can make use of checkbox element and add a text block element next it using nested columns. Text block can easily have links added to it
2) This is using a custom footer so you need to access the footer via layouts by going to WordPress admin panel dashboard → Avada ⇒ Layouts. Check the menu element for the menu name and edit the relevant menu by going to WordPress admin panel dashboard → Appearance ⇒ Menu
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you very much. I will try to make what you tell me.
Regards.
We’re glad to assist.
Hi again.
When I tried to applied the 1) point I could’nt get what I need, the checkbox and the text with the link are displayed in a wrong way.
My support period expirated but I only need to do this, so, could be possible to fix this for me?
I don’t really understand the way to add a checkbox (without the label “option”) and next the text correctly also next to the checkbox.
Could you contact me in our email to send the access data and fix this to display properly and also learn how exactly I will have to do in future Avada contact form configurations with other templates we have. I could send you capture images with the way I used to create nested columns and checkbox/text + link.
Regards.
Hello! I am checking to buy the theme but in mobile the header of https://avada.theme-fusion.com/yoga/ is blank and the menu is not visible. It can be fixed? Thank you!
Hi
That would be odd as we can see the header working, Screenshot here However, any issues pertaining to visibility will always be addressed by support
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Where can I find info on version 3.7.1 of the “Avada Builder” plugin?
Hi
We make a change log for the entire theme as one (changes in the builder plugins included). What specific information are you seeking?
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
What was the release date of version 3.7.1 of the “Avada Builder” plugin?
Hi
It was released the same day as Avada 7.7.1. April 20th, 2022
Thank you, Shaminder
Hello i need help please about something weird.
I got problem with placeholder product on /shop/ or else avada integration on different page (product grid,...).
Here you can find woo product grid integration : https://www.fmrevents.com/boutique/
Here you can find shop main page : https://www.fmrevents.com/shop/ Here you can find the product with image not working : (test product) https://www.fmrevents.com/product/cahiers-classique-lot-de-4/As you can see there is a weird problem, please give me an issue for this.
Regards,
Hi there
You have active support and because our team does not provide support via the comments area, please submit a support ticket using the link below and we will gladly help.
Click Here To Get Avada Support
Thank you, MB
Hey
Im using Avada on several pages.
With the layout feature i set a indivdiual search page with an archives widget as the video mentioned. But unfortunataley “nothing found message” is default. It says “Please add blog posts for them to display here” even when i edit the textfield.
Hello There
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Product Registration needs an update, but when clicking “Update Registration” the content of the backend is blank. So no chance to update registration and update avada itself. strange
Hello @kollektion
The page content should not go blank in this case, can you please try and reinstall your Avada files again manually once using the latest version files via this method => https://bit.ly/3Lx03yM
Then try and register again once please, if the issue persists we suggest you to please open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, can you reset my license key, please? I forgot it when I removed my website with the license key I bought. Thanks
Hi
You can unregister the code from your support area
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/
Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd
Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT
Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi do you have carousel anything element?
Hello @Touma08
Sure, we do have Image carousel element that you can checkout here => https://avada.theme-fusion.com/design-elements/image-carousel-element/
If you need any further assistance, please open a support ticket and our team will check this out for you further.
Click Here to Get Avada Support
Thanks
-Ammar
Could you integrate MailPoet with Forms and Off Canvas? I really need this integration since Convert Plus is incompatible with Avada.
Hi,
Convert Plus is actually bundled with Avada and is fully compatible. If you’re seeing issues, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
We’re constantly adding new features to the theme based on user feedback such as yours.
As for mail poet compatibility itself, please post your feature request here so it can be logged properly: https://theme-fusion.com/faq-items/can-i-send-you-a-feature-request/
Thank you. – Abbas
Hey,
I wanted to make a refund request. We purchased this theme on our account and now our client has requested to have access to the theme update notifications. So we wanted to get a refund here then repurchase the theme on their personal account. We have already built a whole site with this theme and we really love it! May we have a refund? Or can you transfer the license we purchased to another account?
Thanks, M
Hello @modowptheme
We will gladly check into this further with you, however refunds requests and support is not handled here on comments section as we need a lot more details such as your purchase code etc which can not be sent publicly, due to this we recommend you to please open a support ticket with our team please.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you so much Ammar! I appreciate your help!
You’re most welcome
Hi, I am trying to add a lottie file (json) using the Avada Element Lottie Animation. In the admin (logged in) view I am able to see the page. But if I logout the page is blank? Anything additional to be done?
I have set different triggers to see if any of them work but it did not.
Hello @ipraveen
You have a valid support with us already and should be able to open a support ticket without any issues. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
