23207 comments found.
hi, im not sure why some of my team member profile not appear in the team page even when i already set them as “published”. Please advise.
Hello, @blank81,
Please make sure that you have set the featured images for those members which are not appearing on team page.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello is there support for RTL online shop ? Is there a pre-installation?
Hello, @mido_83,
First of all, thanks for showing your interest in Porto WordPress 
Yes our theme is fully ready to use as RTL as well, you just have to set the site language as any RTL language and it will automatically convert to RTL.
You can check our Customer Showcase here: https://www.portotheme.com/wordpress/porto_landing/showcase.html
Regards, P-THEMES.
Hello! How do I make the product title be fully seen, in product carousel? Right now it’s trimmed, with dots…
Hello, @Snupx,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! I have tried to update the theme several time but didnot succed. the error is : An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later. should I renew the license?
Hello, @foreverse,
Please go to Porto >> Theme License and deactivate the theme from there and then again activate the theme with same purchase code and then try to update.
Regards, P-THEMES.
Hello! sir i’m using porto product categories and view mode-Grid. I want to hide Categories “Tittle” but i can’t do that Ex- https://prnt.sc/P-0pgP7-Evba . Is it possible to hide the Text Tittle bellow the categories??
Regards!
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.porto-products.hide-count li.product-category .thumb-info h3 {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so much sir. But after hide Categories “Tittle” now it’s so space between 2 Column Ex- https://prnt.sc/dn0fP3Papc99 . How to reduce Column Hight?? please help me sir.
Regards!
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products.category-pos-outside li.product-category .thumb-info-title {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sir thank you so so much! it’s working perfectly.
Best Regards!!
You’re Most Welcome
Hello, When accessing product pages, product photos lose their responsiveness on mobile devices. I have tried many methods by disabling the plugins and failed. Can you please help.
https://prnt.sc/49G2FSBokB-yHello, @rtrmax,
I can see you have added a lot of custom CSS in your site, so please remove the Custom CSS from theme options for a while and check back after removing the cache, hope this will solve your issue and then you have to check and find which Custom CSS is creating the issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/09/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I have a question. Can you refresh my serial number. Is that possible? Because as far as I know, its website has ended and doesn’t need any website.
Best Regards
Hello, @Gotteskind78,
Which Serial Number are you talking about? Can you please share the first 8 digits?
Regards, P-THEMES.
00f1eb92
Hello, @Gotteskind78,
Done, I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thank you
You’re Most Welcome
Hello,
is there an option to activate live price update? Meaning when I change the quantity of the product I want to buy, the product price changes and shows how much I actually have to pay. This would ease my thoughts about buying this plugin. Thanks in Advance
Hello, @kbgchang,
First of all, thanks for showing your interest in Porto WordPress
No this is not possible, but you can achieve it using some Custom Code, you will find many of them when you search on google.
Regards, P-THEMES.
Hello! sir, i used banner now on the mobile view it’s not perfectly view of the banner image on the mobile Ex-https://postimg.cc/jW8B5xxj But perfectly view on the desktop ex- https://postimg.cc/XZDDWsLG.
how to fix the mobile view of the banner image? please help.
Regards!
Hello, @kashfulecommerce,
You have to find and set the CSS like showing in this screenshot: https://postimg.cc/MMsqjnRM and that CSS might be in Theme Options >> Skin >> Custom CSS or in Page Custom CSS or in element settings.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
thank you so so much sir.
for your support and giving us awesome them functionality make us corporate. Hope we’ll get more things in future.
Regards!
Yeah we are working on the major theme update with some new functionalities and you will love it for sure, stay tuned.
Hi Guys, How do i remove the sub footer with the copyright text in?
Thanks
Hello, @frontupdesign,
Can you please share the screenshot of that sub footer and the URL of your live site so that I’ll check and help you out accordingly.
Regards, P-THEMES.
Hi Do all demos support (RTL) Arabic Language? and is there a live preview of the RTL version?
Hello, @salehosman80,
First of all, thanks for showing your interest in Porto WordPress
Yes all of the demos supports RTL, and you can check the RTL demo here: https://www.portotheme.com/wordpress/porto/rtl/ and you can check our customer sites showcase here: https://www.portotheme.com/wordpress/porto_landing/showcase.html
Regards, P-THEMES.
Thanks for responding I have already completed the purchase. But I will be using the template with WooCommerce, is there a live demos for WooCommerce shop?
Hello, @salehosman80,
Yes you can check our shop demos here: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi
Please review my support ticket ASAP This is the ticket number #27762
I really don’t know why I’m not getting an answer
Hello, @heshamsami031999,
I have just confirmed from the support department and they said that they already replied to your support ticket #27762, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hi !
I tried to use the Elemetor Pro header instead of the porto header builder. Unfortunately there is still a white band between the menu and the hero slider (on the home page, same white band under the header on the other pages) that I can’t remove.
Any solution ?
Thanks à lot
Hello, @lucmarchalweb ,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
There is a “view all” filter and i want to change it in french, and change de color also.
https://ibb.co/WPHxQSB
Hello, @lucmarchalweb ,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello ! I have a problem. I go to the minicard logo, then when I put my mouse on the section the minicard popup and it disappears automatically I can’t go to the chekcout t or modify the product… Do You know how solve it ? Also, I can’t change the colour of the cta in the minicard popup.
https://ibb.co/rbq11WdThanks !
Hello, @lucmarchalweb,
Can you please share the live URL of the site having the issue so that I’ll check and help you out further.
Regards, P-THEMES.
How can we remove the little basket next to Add to Cart text?
Hello, @royalstance,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.product-summary-wrap .single_add_to_cart_button:before {
display: none !important;
}
Regards, P-THEMES.
Great work!
Hello, @maan_theme,
Thanks for your appriciation and kind words
Regards, P-THEMES.
Hello! sir, how to change the Product tittle size?? https://postimg.cc/S22GYFp4
Best Regards!
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product_title {
font-size: 20px !important;
}
Regards, P-THEMES.
thank you so so much sir!
You’re Most Welcome!
A pre-sale question:
1. You have sidebar filter widgets available ranged by price, color and size. Can I ADD NEW filter attribute or MODIFY these available filter attributes, eg, change ‘color’ to ‘product type’, and change ‘size’ to ‘brand’ or ‘specifications’?
2. Under each category page on the side bar, can I display subcategories only to the sidebar instead to display mixed category and subcategories? On the demo, it displayed on the right side of the page, can I display it on left side as well?
3. Based on demo, the side bar with filter options currently is displayed on the category page. On multi-product page, it only displayed the category list without filters on the left sidebar. Can I make the side bar with filter attributes to display on multi-products page, as well and on either side of the page?
Thanks very much!
Gordon
Hello, @gordonzhuEnvato,
First of all, thanks for showing your interest in Porto WordPress
1. Those filters are coming from the Yith WooCommerce Ajax Product Filter plugin, you can create your own product attributes like product type, size, and specification and use those attributes as filters for those places.
2. You can use the “Product Categories” element, and set it using the Widget options as per your requirements: https://postimg.cc/jwCm4LrN and yes you can display the sidebar as right or left as per your requirements.
3. That filter sidebar can only show and work on Shop/Category and Sub Categories pages. This is the default functionality.
Regards, P-THEMES.
Hi
Please review my support ticket ASAP This is the ticket number #27762
Please take care as soon as possible.
Hello, @heshamsami031999,
Sorry for the inconviniance, our support team is on yearly leave and the team will join again tomorrow, so please be patience, once the support team will be on desk, you will get the reply of your support ticket, Thanks for your understanding.
Regards, P-THEMES.
Okay thanks I will wait
Thanks for your understanding, We are back on work now, hopefully you will get the reply to your support ticket soon. Thanks for your patience.
No response yet. Please try to escalate my request
Hello, @heshamsami031999,
I have just confirmed from the support department and they said that they already replied to your support ticket #27762, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
