39364 comments found.
Hi,
I want to purchase Avada theme. I have question, do I have to pay one time or renew every year? Second can I download all the necessary source code to install it to my own domain? Thanks
Hello @sunny_khan119
No, the price of Avada is one time only and you get to use the product for lifetime on a single domain, you also get 6 months free support with the license purchase, yes you will get the required files once you purchase theme to be later installed on your domain on a WordPress hosted platform, you can learn more about this here => https://bit.ly/3FB9gEg
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Hi There, I have to update my Avada Plugin but I can’t seem to get it to work, is there a new version that we need to purchase? I ask because is it not worth purchasing the new Avada Core and I get support with that? ir just the 42 and the plugin update is free?
Hi,
Updates are free for life so you don’t need to purchase a copy again. If you want hands on support then you can extend your support.
Update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you. – Abbas
Hello,
I have been using Avada for a while now and haven’t had to ask for support once until now. Now suddenly its saying my purchase code is already registered on another domain and I am no longer able to use it for my website. I have however never had another domain so I am unsure which domain it would be registered on. Also when checking within theme forest it says it is registered to the domain I am currently using. My support ran out 2 years ago and I am a bit unsure about paying 42 Dollars for this single question, which feels like its a system flaw, as I havent used it in the past years since owning Avada. If you are unable to help me how bad is it to keep using it unregistered?
Thank you,
Annika
Hello @Annika
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3w3Kx8m
Thanks
-Ammar
Thank you so much Ammar! It seems to have worked!
We’re glad to assist.
I just extended support for my Avada, but when trying to submit a ticket I just get error: “Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here”.
How do I fix this asap please?
Hello @okisam
Your support extension has been renewed, please try again once by refreshing your browser and the ticket should go thru.
Thanks
-Ammar
Hello! I moved the domain to another server Please you can reset my license key again . Thanks
Hello @takweedtech
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3Fw2Eaf
I have now reset the code for you myself and you should be able to register your site using the Purchase Code again now.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Salutations. When I upload a 200kb photo it is scaled to 40kb. In fact it loses quality. How do I turn off Avada’s SCALED photo system? in the PERFORMANCE-> OPTIMIZATION section the quality is set to 100
Hello @genesis_italia_srl
It could be coming from some other optimisation plugin in this case, can you please make sure that none of your 3rd party plugin or extension is causing this, also please open a support ticket with us as you have a valid support so our team can assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Good Evening,
I am currently attempting to remove the page title bar from one of my pages i do not see an option bellow on Avada page options to remove the default title bar is there any other way i can remove it from a specific page ?
Hi,
We’d need to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Support,
I want to report a bug, the add to cart button is not working in your latest update 7.7.1. Before it was working fine but today when i chdeck the website and try to add the product by clickiing on add to cart button on single product page, its not working. My support period is expired so i want you to help me here to solve this issue. My website url https://blackpetalsflowers.com. check single product page and add to cart button.
2- I have two license. for the second website, when i updated your latest version of theme then the site was broken and got error “criticale issue on your website, check your email to solve this error” something like this, then i upload previous version of your theme then its working fine. second website url http://alfarahgourmet.com. please help me to solve these issues.
Thank you
Hello @aadi009
We have no add to cart issue with our latest version so this could be either due to a 3rd party plugin(s) or some other factor that needs checked, I am sending you an email on the associated address of your support account, please check that so we can sort out both of your issues.
Thanks
-Ammar
Thank you, waiting for your email .
Hello @aadi009
I have sent it already, please check your email and also SPAM folder.
Thanks
-Ammar
Can I Transfer “Item Purchase Code:” to one domain to another domain ..??
Hi
A single purchase code can be use only on a single live site. If for some reason you have your previous site delete or it is no longer using Avada, then you can transfer it to another site by unregistered the domain from your support account and the applying it on your other domain
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi! I ve avada, wpml and acf. I ve english as main. I ve created a gallery custom field with acf to a post type. Is possible that all the gallery images are taken from the main language? I use the avada gallery element with acf field as source. Thanks
well… I realised that… even having product A in english and product B in spanish… if my main lang is english, the gallery looks great there but NOT in spanish. As I said, the gallery image is done by avada builder element (through a layout) , and this is masonry. In english the layout is masonry, in spanish NOT, some idea?
Hi,
We’d need to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
thanks for your answer, my support is timed out, I don’t know if this is a bug or not, don’t know if renew it… mm
Now it works but only is applying the masonry layout in the main language… Dont know if this can be solved by your technics.
Hi
Its would difficult to say that just based on your description. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Lightbox opens on back button:
For example – You go to a project page from your portfolio page. The project page has an image gallery that opens in a lightbox. You check out the images and then you close the lightbox. Now, you would like to go back to the portfolio to select a different project and you click the back button on your browser or on your mouse.
What will happen? Instead of going back to the portfolio page, the lightbox of the project page will pop up again.
This is because when you open the lightbox it actually generates a new URL for each image you look at. The browser thinks that this is a whole different page, so by clicking back it brings you to the last URL you visited, in this case a lightbox image.
I’ve seen such lightbox behaviour in Avada only and it’s really frustrating.
Can this be changed?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello Abbas,
Well, this IS a pre-sale query, since it’s a very important thing to know for anyone looking into Avada. I’m not asking you to fix it on my site, I’m just asking if this is a normal behaviour or if it can be changed. It can easily be a decision point for someone interested in buying Avada.
Thank you.
Hi,
That is default behavior for Lightbox images. If you want to disable it, you can disable deeplinking under Avada Options -> Lightbox tab.
Thank you. – Abbas
please let me know how I can add multiple partners locations on a map.
Thank you
Hi,
You can use our map element for that and specify multiple pins.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I am trying to register my website, but the system tells me that the code was registered with another domain. Can you help me to put my domain as main. What information do you need to help me do this? Thank you
Hi,
For that you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi! Your theme looks great! I need to use the Events Calendar. It says your theme is compatible with it, but in the previews and information I don’t find any elements to use for the Events. How is your theme compatible for Events?
If editing Events, Venues, Organizers is the Page Builder working?
Thank you
Hi,
Compatible plugins like the Events Calendar will display theme styling/colors etc e.g. notice how the events page shows here in one of our prebuilt sites:
https://avada.theme-fusion.com/church/events/
The overall overs content/organizers etc can be still be edited from the Events plugin’s specific fields when editing an event. And yes, the main event content can be edited in our page builder.
Thank you. – Abbas
Thanks!
We’re glad to assist.
Does this theme support GA4 (Google Analytics 4)?
Hi
GA4 does work with Avada.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, do you support bigcommerce ecommerce plugin? If not What would be the difference from woocommerce integration?
Hi,
We haven’t tested the big commerce plugin for WP but in general any properly coded WordPress plugins should work fine with Avada. If there are issues, I’d recommend giving WooCommerce a shot as that is the most popular e-commerce plugin for WordPress and we ensure full integration / compatibility with that.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hello! Just buy the theme and can´t find where to change any picture of the theme Yoga. Been 2 hours looking for. Any help?
Hi
You can reach us out in support and we will gladly assist you with this. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
For the eports theme: On home page re. Upcoming Matches section: how does one best to replace this section with a categories list as well as “recent results” list section which is also not a feed for categories?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I would like to know if it’s possible to put the logo in the middle of the menu (e.g. 3 menu items on the left – logo – 3 menu items on the right)?
Hi
You can make use of a custom header to add a logo in any location position you need. We even have some prebuilt custom layout in Avada studio. Please do refer the documentation, https://theme-fusion.com/documentation/avada/headers/understanding-header-layouts/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I bought Avada in 2013, so I should have Grandfathered support, but my account says that its expired. When I try to register my code in my old themefusion account (denis@vidigal.com.br) it says that its already in use, but I pretty sure I never registered before (already tested other emails).
I only need support to unregister my old domain (already deleted) and use Avada in a new domain. I’m stuck, I need support !
Anyway, even with support expired, you guys should give CLIENTS a way to contact and ask for help. I’m really disappointed that there are no contact option…
Hi
You can always reach out to use via our contact page. https://theme-fusion.com/contact-us/
Please do let us know you issue and team will get back to your accordingly
We look forward to helping you!
Thank you, Shaminder
