39364 comments found.
Hey. If I want to add code in Space before < / head > on a single page, and not on the entire page as in Global options, how do i do that?
Hi,
I do see you have active support.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hey. What is the correct SEO way of using H1? On a couple of my Avada pages I use H1 on one single title. But that title has a large, medium and small version for responsiveness, as I use different font sizes on that title depending on the screen format. Yet Google, Bing and Yoast don’t see that it is for large, medium and small screen and I therefore get three H1’s. Bing won’t even index the pages with that error. Should I set two of them to H2? But if I do on for instance small screen version, won’t that affect the mobile version seo?
Hi,
You can use our new conditional element rendering feature (e.g. in Container settings) which’ll only print out the relevant h1 tags as well as any other content on the specific screen sizes.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, I can’t use my purchase code anymore, it says I’ve used it too often. How comes? I’m installing it, deleting it when I don’t like the outcome and try it again, none of the sites ever went live. I forgot my details, so I can’t login to your support. Please help.
Hello @URFCOM
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3LAyPqe
Thanks
-Ammar
Hi, in my account is no purchase code registered. I had a different account on the Theme Fusion site, but that was quite a few years ago. I know my old username but I don’t have the domain/eMail anymore.
Hi,
In that case, as this is not a support platform, please send us a message with your issue description using the form here http://bit.ly/2NJoU51 and we’ll get back to you shortly.
Thank you. – Abbas
Hello, i would love to promote this theme to my students. I plan to teach them how to build websites using your awesome theme. By any chance, do you have any affiliate program? I can’t wait to start telling others about this great product!
Hi
Since the theme is sold on Envato/ThemeForest, you can check out their affiliate programs for this. https://www.envato.com/affiliates/
Please do reach their support to learn more about this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks, ill check that link right now.
Hi
Happy we could help with the info
Thank you
Would it be possible to get older versions? I’m upgrading from a very old version, and the site is completely broken. I would like to try with not so current version.
Thanks in advance.
Hi,
For that you can follow our old version update guide as we also recommend going through intermediate versions when coming from a very old version of the theme.
For details and downloads, please login in to our support site and then view below links:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Change log -> http://bit.ly/1EK5mAg
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have installed Avada Theme in one domain, but I’ve decided to change the domain to a better one. Then I have unistalled it and I have installed in another domain. But when I’ve tried to register the theme I’ve received the following message: The purchase code is already being used on another domain. Can you help me, please? (Item ID: 2833226)
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Thank you, MB
Hi I have a new website with pre installed WooCommerce, Storefront theme and Printful plugin. I want to change Storefront theme to Avada. I have question. Can I just buy Avada and change theme in Wordpress dashboard or I need do something else before changing.
Hi
You can buy Avada and change change the theme from storefront to Avada. WooCommerce will work well with Avada however styling would be different. We have not really tested the printful plugin to advise on its compatibility
We look forward for you to be a part of the fastest growing theme community 
Thank you, Shaminder
All my words in titles begin with a capital letter. Where can I adjust that only the first word of the sentence starts with a capital letter.
Hi,
I do see you have active support.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I’m going to change the domain name, how to change the purchase code?
pls send me the guide to xchd545@gmail.com, thanks
Hello @xchd545
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3yHPK7q
If you need further assistance with this, you have a valid support and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
IS there a way to have a star rating system on this theme builder thing?
Hi,
We do offer a star rating element as explained here:
https://theme-fusion.com/documentation/avada/elements/star-rating-element/
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Our Avada registration says “Your product is already registered, so you have access to the Avada demos, auto theme updates and included premium plugins. ”. Although, our theme is stuck at version:: 5.9.1, Fusion Builder Version 1.9.1, and Fusion Core 3.9.1, with no update option. Do you know how we can fix this ?
Hi,
Please see that you have the default WP Twenty Twenty Two theme installed (not activated) and the update for Avada should show in the dashboard after that.
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you Abbas. I installed the Twenty Twenty-Two 1.1 theme, it is not activated, and I do not see the update on the Avada Dashboard or Appearance/Themes. Where should it show up ?
Hello @chicagola
If you do not see the update still, please try going for an alternate update by following the instructions here => https://bit.ly/3lfmn4L
Thanks
-Ammar
Thanks again. I went to https://bit.ly/3lfmn4L and did not find a solution. But, I went to the Avada Dashboard/System Status and found that “Check ThemeFusion Server Status” says ” Tested API is working properly.”, but “Check Envato Server Status” gives an error “Something went wrong while checking API status. Response code: 0. An API token is required.” and “O:8:WP_Error API token is required.”;}}s:10:”error_data”;a:0:{}s:18:”*additional_data”;a:0:{}}”. I have my Envato token. Do you know how I can add it back to Avada ? I see that this problem has happened to several other people, but no mention of where to put the token back.
Hello @chicagola
We request you to please email us with your valid purchase code to this address so we can further look into this for you => here
Thanks
-Ammar
hey i renewed the support but it doesnt renew here: https://theme-fusion.com/support/account/ i need help ASAP pls fix it
Hello @grinsekaetzchen
Please go ahead and try again now, your support account has been renewed and you should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! Is there a way to allow pinch zoom in the lightbox gallery on mobile?
Hello @loprienowebsitebari
The pinch to zoom can be enabled on complete site via our Global Options > Responsive tab, however there is no option specifically for the lightbox as such in this case, if you need further assistance with anything else please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
ok. it is already “ON” but it doesn’t work in Lightbox Gallery (mobile)
Hello @loprienowebsitebari
It is not supposed to work specifically on the lightbox gallery on mobile if that is what you are looking to do, this may require a 3rd party plugin in this case.
Thanks
-Ammar
Salutations. How do I put an icon inside the counter circles element?
Hello @genesis_italia_srl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, team. I’m trying to update the theme to version 7.7.1, but I catch a warning: http://joxi.ru/LmGZjN7iBbNbXr I have a license and a purchase code, which is registered in the account (Registered Purchase Codes). How can this be fixed?
Hi,
Please try again and see if it works as it can be a momentary issue sometimes.
If there are still issues, you can also try the Avada FTP upload method yourself, please backup the site first and see our guide here:
https://theme-fusion.com/documentation/avada/installation-maintenance/how-to-install-avada-via-ftp/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi :
Use your theme is keep run well .. Dont know what happen .. We havent update plugin and wordpress. The portfolio-featured-image getting problem in chinese version .. But english version is work fine … Cos my supoort is expire ..
Can share the article and method to me .. Let me know how to fix myself ..
thanks joe
Hello @freshdesignhk
Please check the theme is running on latest version that is 7.7.1 in this case, also please make sure that the portfolio slug is created properly for each language in this case and after that please save your permalinks again once by setting them to postname, we have no issues with the portfolios not working in a specific language.
However, if you need further assistance with this, please open a support ticket so our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I am having problems can not edit the section when i pres “container options” and when i imported demo, the colors are not showing!
Hello @durimus
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
after i changed the protfolio slug from activity to another slug/abbreviation i can’t open the individual portfolio items anymore, it always ends up in a 404. how can i fix this?
Hello @digitalconform
This is because you need to actually resave your permalinks further, please go to Dashboard > Settings > Permalinks and change them to postname from there, then click on Save button once.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Works! Thanks
You’re most welcome
When editing in the Live editor, the page elements looks not the same as on the fronted – for example some spacing is not the same or the column width – what is the first option to check? WP_DEBUG enabled but nothing there
Hi,
We’d need to check your page setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks, but my support expired – for some reason the col width is showing as 33333333333333% and not 33.33333333% Has to be something with locale settings
It’s all good when I did setlocale(LC_ALL, ‘en_GB’) – my host is pl_PL based by default – your builder must have a bug related to the numbers generator… It’s possible, when using PL locale when the dec separator is coma and not the dot it breaks the numbers generation down
Hi,
The wrong locale can indeed affect the way the column widths are calculated. Glad to hear adjusting that has fixed the issue for you.
Thank you. – Abbas
Think you have to adjust your builder to use correct locale settings no mater which country the server is on.
Hello @alan08
The issue you are facing is something related specifically to Polish hosted servers, everywhere else actually the builder works and calculate the columns fine and good, the polish servers for some reason removes the . causing this issue.
Thanks
-Ammar
Hello, I bought Avada at the beginning of April and used my licenses in tests in the localhost. I would like to de-register my “test” sites but I cannot access the page : https://theme-fusion.com/wp-login.php When I try to register, I get the message: “This email address has already been registered.” So, I tried to recover my password in https://theme-fusion.com/wp-login.php?action=lostpassword and I don’t receive any email (10 attempts made !!) I try to reach Avada with no answer (https://themeforest.net/user/themefusion/#contact) and I can’t benefit from the support included in my purchase !!...
Hello @agence14bis
Seems like an issue with your account, no need to worry as we will be sending you an email on the registered email address with the account you have with us, please check your email inbox and respond to us there.
Meanwhile I have also reset your purchase code so you can register it again with the live site.
Thanks
-Ammar
Thanks Ammar, But the “lost password” form still does not work and I still have not received an email that allows me to access the “Registered Purchase Codes” page… It’s already two weeks since I sent you screenshots of my email and all the connection bugs and I still don’t have access to this page.. You are the first human being who answers me and I still don’t have the answer that solves my problem
Hi there
On April 20th, you emailed us directly, and a member of our team replied to your email within 7 minutes > https://d.pr/MvB73A
If you do not see the email in the SPAM folder, then the only other explanation is your host/web server is blocking our emails. We have just resent the same email to the address that you provided.
Thank you, MB
Not in spam, and I have a Gmail …
Oh sorry, you are right, I was able to retrieve this email in the redirection of my server. Thanks Ammar!
Glad to hear you were able to find the email. Please respond there to continue the conversation.
Thank you. – Abbas
