1254 comments found.
Is there a way of editing the background of the products while using Ajax search full screen? I have a white overlay but some of the items are hard to read, I would like to be able to change the background color. ~ Thanks
Hi,
You can change the overlay color to darker color via Search stylekit inside the search element, or you can use this custom CSS code for changing the background color of search results:
.ajax_search_results .item_small {
background: #666666
}
You can add this custom css code in Theme options > General > Custom Codes > Custom CSS field
Regards
Hey CodeVZ team. Where do I put translated (poedit) files? Translations are not accepted :/ P.S: I use child theme
Hi,
You can add the .po/.mo files in the languages folder.
Regards
But it doesn’t accept translations
Come on guys, you know I tryed that
Ok, how do I translate WITH PO EDIT this line in empty category?
Sorry, but nothing matched your search terms. Please try again with some different keywords.
Translations are not accepted. Before you answer, please at least give it a test.
Hi,
You can use a translation plugin such as “Polylang” or “WPML” to manage your translation, which will handle all your needs.
Regards
Guys sorry if I’m pain in the … but this was not my question. I want to use translations I can create, not plugins. Please tell me how to solve issue of theme translation files not being red or accepted. Thank you.
For loading the language files in the child theme manually you should add this code in the functions.php file of your child theme:
add_action( 'after_setup_theme', 'cdvz_load_child_language' );
function cdvz_load_child_language() {
load_child_theme_textdomain( 'xtra', get_stylesheet_directory() . '/languages' );
}
and your language files name must be like this (for French language):
fr_FR.po fr_FR.mo
Regards
I knew it you’ll solve the problem. Once again, as many times before, you guys are great. Sorry for being pain it the a…
You are welcome
Good Luck
Cannot import demo content of elederly care – elementor
I try to import the elderly care and in the page and posts I get an error “PHP error 500” Please contact support.
Do you have any idea why this is happening?
Hi, how about Buddypress compatibility?
No issue here?
Hi,
We did not have any incompatibility reports from our users yet, you can use it and if you are not satisfied you can request for refund of your purchase within 14 days.
Regards
I was playing with the white label section just to see what it does and now I have a critical error on my site. When I deactivate the codevplus plugin it comes back but not correct. Is there any way of undoing what I did?
All good I fixed it, no worries. Best theme ever!!!
Thank you, Good Luck 
Websites don’t work correctly anymore. Woocommerce styling blew up, editor not working, whole bunch of issues. Do you have any suggestions?
Guys you should have sort of error reporting.
I’m trying to send you info and I get “suopport no longer available”
hehehe well guess I won’t be sending images and infos about your theme crashing since I got no option to do so or what
My goodness. Open up “reports”, they are for your quality, not mine. I can just go with another theme 
Edit icons can’t be clicked, CODE PLUS ver. 4.4.13 all updated, woocommerce editing bugggy, design is broken completely (prices flew out of placment etc.) Can you give email I can write you to so I can send screenshots and video
website also not responsive anymore, trying to load pc version (all users reading this, clear cache in sys and browswer to check your situation)
Hi,
Please make sure your theme is updated too, then clear your cached files and try it again.
You can send you message via our profile page: https://themeforest.net/user/codevzRegards
Issue solved by installing theme again. Don’t know where was the issue, it all just fell appart. Thank you for reposnse. Have a nice day.
You are welcome 
Why are my customer css and header scripts completely wiped out EVERY time I update this theme? Extremely frustrating. Luckily I have backups or I would be beyond screwed.
Hi,
Did you put your custom codes in the theme files directly? If yes, you should use child theme to prevent loosing your customization in further updates.
Regards
I was using the child theme which was activated, when I updated the parent theme it completely removed the child theme and activated the parent theme..
Hi again,
We had an issue on version 4.4.9 and fixed it on 4.4.10, if you use a version greater than 4.4.10 this issue will never happen.
Regards
So then how do I fix my current site? My footer is completely gone and my layout is all broken.
Update both Codevz Plus plugin and Theme to the latest version and restore your backup child theme, after this version, your update procedure will be safe.
Yea took hours to fix, please test your theme updated before pushing them live…
Sorry for any inconvenience situation, this kind of issue is ineluctable, and we’ve fixed it very fast.
Hi Really enjoying your theme! But recently i noticed something not working properly:
Each section has its own “settings icon” . When clicked, you were redirected to make changes to this section. Those icons used to be clickable. But recently i noticed they aren’t clickable anymore.
Hi,
Please update “Codevz Plus” plugin to the latest version and clear your cache and check it again.
Regards
Hi, is Xtra theme compatible with WordPress 6?
Hi,
We do not have any incompatibility report yet, we will check it on our side too in a couple of days.
Regards
Dear CodeVz – can you help with advice how to show “product categories box” in two collumns on mobile devices?
Hi,
Please send your request via our support page here: https://codevz.ticksy.com
We will provide you custom css code for your wanted design.
Regards
Hello again, we are having a problem with the text editor.
We do not use Gutenberg, we prefer the classic editor. But in the classic editor, only the “Code” tab appears from the “Visibility / Code” tabs. The “Visibility” tab is missing.
Can you help with this? I honestly couldn’t find anything about this in your documentation.
https://prnt.sc/tFL1uge63HW-Hi,
Install the “Classic Editor” Plugin from WordPress.
Regards
Hello, thanks for the reply. It turns out that the issue is not related to your theme/plugins. There was a problem with the Classic Editor in general. Good work.
Hi,
Thank you for your information, You are welcome 
Regards
Hello, we bought this theme. We will use 2-3 languages at once. Among these languages, Arabic is also present.
We are using the Polylang plugin. Do I need to do anything extra to activate the Arabic RTL support (in bilingual jobs)? Or does it automatically RTL after selecting the site from Polylang as Arabic?
Hi,
No there is no need to do anything extra, just add the Arabic language to polylang and it will set your website as an RTL website.
Regards
Thank you. We loved your theme. You are amazing.
You are Welcome 
Hello, is there a way to remove back to top on a specific page?
Hi,
You can use custom css for it:
.cz-page-1234 i.backtotop {
display: none !important
}
replace your page Id instead 1234
Regards
I’ve now bought about 30 XTRA themes and I’m using all of them. However, the last purchase was 7 months ago. Now I’ve probably found a bug. To report this to support I should buy a support extension… It’s also not possible via my account at xtratheme. But that really can’t be the case… Or should I post the full text here?
The only answer I get on this link is: Entschuldige, der Support für diese Envato-Martkbestellung ist abgelaufen. Du musst den Support verlängern oder eine neue Lizenz kaufen. Please read my text above again
Hi,
Please use Email form on the right sidebar of this page: https://themeforest.net/user/codevz
and send your message directly from there.
Regards
Hi,
Presale question :
I wanted to know if you had set up a real header builder (as other premium themes can offer with wpbakery for exemple).
1 – Can we easily integrate elements in the header (button, text box, html, code…) and place them where we want?
2 – Can we set up a different header and menu on mobile ?
3 – Can we manage a different header in sticky mode on desktop?
4 – Can we manage a topbar, add elements on mobile?
In fact I will have to create a site whose header elements will have to be different on mobile or tablet…
Regards 
Hi,
Answer is YES to all your questions, you can set different headers for mobile, and Sticky header also you can create a page and use it as header template.
Regards
Thank you very much for your answer. I also found your video tutorials… The theme looks really great and it has a lot of possibilities.
I think it is not possible to test your theme online before purchase (some themes offer it)?
Hi again,
We do not have online test but we can give you 14 days money back guarantee if your are not satisfy with theme.
Regards
Hello, great idea great theme.
but i have a problem for some reason the woocommerce review and stars rating aren’t working
Hi,
Thank you for your comment, we have disabled review and star ratings on our demos for anti spamming purpose and theses options work on clients websites fine.
Regards
Then something isn’t working properly. I have the woocommerce reviews on. but the stars aren’t even loading in html
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com
Regards
Hi, I’m having issues with anchor links. When I click them in my menu from another page they scroll past the anchor link. The only way I’m able to get the anchor link to work correctly is when the anchor is on the same page as the anchor menu item. How can I resolve this?
I purchased directly from your website.
You can see here the same anchor link brings you to 2 different spots depending on which page you are on: https://www.loom.com/share/503a9a10b4624a7bb7841c7f8d3ec35e
Hi,
If you use anchor link in your main menu you should use full url for it not only the #anchor, please use full link like this: https://yourwebsite/page/#anchor
Regards
Hi! I The Import page is by me Blank! I deactivate and delete the plugins and reinstall it from Xtra > Install Plugins, but still have the same issue…
Hi,
Please check your theme version too, it must be 4.4.12
Regards
It worked! thanks!
You are Welcome 
Hello
I have activated all wit label options, but now I can’t activate codevz plus plugin anymore and get this error when trying to activate it:
Access level to Xtra_Dashboard::__construct() must be public (as in class Xtra_Theme)
Can you please help?
Hi,
This is related to your PHP version, please upgrade your PHP version or send your request via our support page here: https://codevz.ticksy.com so we will help you to fix it.
Regards
Thank you for your response Unfortunately, my support has expired.
I have PHP 8 and also tried 7-8
Hi,
We just fixed this issue on recent version (v4.4.12) you can use the latest version.
Regards
And after the update, I get a new error. Do you have an email address, I can email you the new errors?
You should update both Codevz Plus Plugin and Theme to 4.4.12
You can send message via our profile page: https://themeforest.net/user/codevz
Hi I have sent you a message but Unfortunately, didn’t get any response yet. Can you please help? Because we really need to get the website online asap
Do you still have issue after updating both theme and codevz plus plugin to 4.4.12?
Yes, I have sent you the new error messages
We’ve replied to your message. follow up your issue via email.
hi i try to user Custom Header Template but its not taking effect on my demo site
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com
Regards
Please can you replay to my ticket I upgrade the theme and clear cache but still custom header template not working
Hi,
We’re investigating in your issue and will update you ASAP.
Regards
Hi can you make refund to me it’s take long time and I’m in hary I will find anther theme
Hi,
We’ve fixed this issue on version 4.4.11 and checked it on your website and worked fine.
If you want to use Elementor Pro there is no need to use our custom header selector because Elementor Pro will handle it by itself.
Regards