547 comments found.
Hello, I am trying to change the header type to Minimal, and the changes are saved but not reflected on the site. What can I do? thank you
Hi there,
Please take a look at the Header Type options at Page Settings, since those options override the global ones.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi we have bought two times the Biagiotti theme to build qure.gr and qureinternational.eu for my company and it’s been about a month that I see this message into my Wordpress backoffice:
Your theme (Biagiotti) contains outdated copies of some WooCommerce template files. These files may need updating to ensure that they are compatible with the current version of WooCommerce. Suggestions for fixing this:
Update your topic to the latest version. If no update is available, please contact your theme developer and ask them for compatibility with the current version of WooCommerce. If you copied a template file to change something, then you will need to copy the new version of the template and reapply your changes.
Please update your theme to the latest compatible version.
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon.
You can get that message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. Please take a look at the following article.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, we are trying to customise the layout of a single product page using elementor but when elementor is activated on the page, it only allows us to edit below the woocommerce product description and nothing above. Is there a way to edit a specific product page with elementor? thank you.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Im getting a few errors in my debug log. Probaly a issue with php 8?
[02-Jun-2022 18:12:38 UTC] PHP Warning: The magic method BiagiottiCore\CPT\PostTypesRegister::__wakeup() must have public visibility in /home/marco/domains/beautique.be/public_html/wp-content/plugins/biagiotti-core/post-types/post-types-register.php on line 30 [02-Jun-2022 18:12:38 UTC] PHP Warning: The magic method BiagiottiInstagramApi::__wakeup() must have public visibility in /home/marco/domains/beautique.be/public_html/wp-content/plugins/biagiotti-instagram-feed/lib/biagiotti-instagram-api.php on line 71 [02-Jun-2022 18:12:38 UTC] PHP Warning: The magic method BiagiottiTwitterApi::__wakeup() must have public visibility in /home/marco/domains/beautique.be/public_html/wp-content/plugins/biagiotti-twitter-feed/lib/biagiotti-twitter-api.php on line 95 [02-Jun-2022 18:12:38 UTC] PHP Deprecated: Required parameter $orderLineType follows optional parameter $zeroTotal in /home/marco/domains/beautique.be/public_html/wp-content/plugins/silvasoft-boekhouden/includes/class-silvasoft-api-connector.php on line 687 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $themeVersion follows optional parameter $themeName in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/admin/skins/mikado/skin.php on line 105 [02-Jun-2022 18:12:39 UTC] PHP Warning: The magic method BiagiottiMikadoNamespace\Modules\Header\Lib\HeaderFactory::__wakeup() must have public visibility in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/lib/header-factory.php on line 39 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $args follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/includes/nav-menu/top-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $output follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/includes/nav-menu/top-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $args follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/types/header-minimal/nav-menu/fullscreen-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $output follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/types/header-minimal/nav-menu/fullscreen-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $args follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/types/mobile-header/nav-menu/mobile-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $output follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/types/mobile-header/nav-menu/mobile-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $args follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/types/sticky-header/nav-menu/sticky-navigation-walker.php on line 7 [02-Jun-2022 18:12:39 UTC] PHP Deprecated: Required parameter $output follows optional parameter $depth in /home/marco/domains/beautique.be/public_html/wp-content/themes/biagiotti/framework/modules/header/types/sticky-header/nav-menu/sticky-navigation-walker.php on line 7
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, upon trying to import the demo content, when I try to access the import page I receive the error: ‘Sorry, you are not allowed to access this page.’
Just to clarify this happens before I get a chance to import anything.
Please ignore, its working.
Hi there,
We are glad it is working now! For future references, if you have any theme-related issues, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Google login is not working for me. It opens the Google modal and when I login it gets closed doing nothing on the website.
How I should proceed?
Thanks!
Hello,
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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WooCommerce is teling that the theme has to be updated. But there is no new update since October 2021.. `
Hi there,
We can say that the theme is compatible with the latest version of WooCommerce. You can get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hm ok.But its not only that. Its been 6 months from the latest update. I want to buy support again for the updates. WPBakery is also 4 versions behind.
Hi there,
An update will for sure be released as soon as possible, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! when i want to register theme, i put purchase code and my email, and not do nothing, have some issue? thanks!
Hi there,
If you are getting “Please wait..” once you try to register this article here can help you.
In case you still have issues you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks!
Hi i have activation in domain, .es and i want to deactivate in .es and activate in new domain,.shop i cant from help center to do this. thanks!
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, thanks again, but when I want to send a ticket I can’t move forward because my support is expired and I just want to change the domain, it’s not something I can control at the moment. I am writing to you via Envato email.
Hi there,
We understand but in our previous answer, we did point you to send us a mail that will generate a ticket and our team will help you.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! Can the cart icon be displayed in mobile view? I can’t find this setting.
sorry, i found it
Hi there,
Glad to hear that you managed. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
Befor buying this theme I would like to know, is it possible to remove this buttons, becuase When clicking on the products, it should bring to product description page. Here in mobile version we should tap twice to get there.
Is it possible to have this buttons on the bottom of the photo or on the bottom of the product title? (This applies to mobile version)
https://prnt.sc/LLi9hnboWUmHThanks
Hi there,
Thanks for taking an interest! Clickin on the title of the product is leading to a single product page, the hover effect could be removed if you wish that with some custom CSS.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello , i have buy the templates, but i can not import demo, can you help me pluz ?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Just trying to unpack this demo: https://biagiotti.qodeinteractive.com/
I downloaded the theme and installed it. Typically you receive windows and it ends off by uploading a demo? In this case, the theme was just installed and I cannot see anything related to ThemeForest authentication or demos?
Please assist.
Hi there,
Thanks for writing in! Once you install the theme and required plugins you will need to import the demo content. So to import the demo content you may follow this article from here.
And if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need any additional assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Errors being placed everywhere, tried to submit a ticket privately but I am stuck at the login screen as it didn’t send me a verification email.
Can someone assist unpacking, so we have the https://biagiotti.qodeinteractive.com/ version on the site.
Hi there,
Sorry to hear this, however checking your username we managed to verify your account manually. Sometimes it may happen that the verification email can be found in the spam folder.
So please try to submit a request once again and our support team will check any theme-related issue you might encounter.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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submitted a ticket, look forward to hearing from you shortly.
Hi there,
Glad to hear this, our support team will answer as soon as possible. Thank you for your pataince.
Support
Mikado Portfolio part of
Qode Interactive
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still waiting to hear back, thanks.
Hi there,
We do see that your request is answered so please log in to our help center and check the response from our team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I am unable to see the ticket?
Hi there,
Have you managed? We do see that it is answered so please log in to our help center and check our support team’s response.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I’m interested in buying this theme, but I got a question.
It seems that the sidebar displays at the bottom on mobile version.
I’d like to know if there’s a way to display the sidebar on top on mobile version please?
Thanks
Hi there,
Thanks for writing in! It is possible to revert the order with a small piece of CSS for mobile devices, which you can get from our support team.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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If that’s just CSS, can I have it so that I can test it on the demo with Firefox to see how it looks on mobile please?
Hi there,
This would be the code:
@media only screen and (max-width: 1000px){
.woocommerce-page .mkdf-container-inner .mkdf-grid-row{
display: flex;
flex-direction: column-reverse;
}
}We hope it helped!
Support
Mikado Portfolio part of
Qode Interactive
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Ok, thanks, I’ll have a look ^^
Hi there,
Please do so! Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, why demo is not working?
sorry, I mean live preview. It doesn’t work since yesterday.
Hello,
Thank you for reaching us!
There were some minor interruptions which have been resolved in the meantime so please try to access demo once again.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Is there any new/recent update comming?
Hi there,
Thanks for writing in! The latest version of the theme is 2.7 and there will for sure be upcoming updates you will be notified once it is out.
But if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi team! I hope you are doing well. I was wondering if there is going to be an update in the coming months for this theme? Or has support for this now ended?
Hi there,
Thanks for writing in! The theme will for sure be updated and our team is working hard on updating all our themes at the moment.
Once an update is out you will get notified, and we have no intention of quitting the support for any of our themes.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your response. do you have timescales for this? I have just received a flag today that some of the WooCommerce template files are outdated for the newest version
Hi there,
You might get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. We do not have an ETA for the moment.
Thanks for understanding and your patience.
Support
Mikado Portfolio part of
Qode Interactive
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bonjour, après avoir installé le thème biagiotti, réajusté le php limite à 300 vérifié la version php etc.. J’essaye d’importer biagiotti demo content je clique sur “all” et j’importe seulement cela fait 24h que j’essaye et il ne charge pas plus de 65%, il n’atteint jamais 100% à quoi cela peut être du ? merci
Hi there,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I bought this theme and I would like to the one-click demo, but It stops at 4% sometimes 12% ( takes hours), but no more then 12%. PHP-s are good, everything seems good. Could you help me what’s the proplem? Thank you!
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours.
You should try to import the content again, by following the steps from the following article.
Also, you can try XML import: How To Perform The XML Import
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
our logs are being spammed by the following warning:
`AH01071: Got error ‘PHP message: PHP Warning: The magic method BiagiottiMembership\\Lib\\ShortcodeLoader::__wakeup() must have public visibility in …./wp-content/plugins/biagiotti-membership/lib/shortcode-loader.php on line 28’, referer: ..../wp-admin/post.php?post=9000&action=edit`
the mentioned post IDs are woocommerce orders.
Will the be an updated to fix that? If not could you suggest a code fix to be implemented on existing installations?
It is quite annoying and the theme has not been updated for 4+ months…
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi guys, links in the “my account” widget all redirect to the homepage, even though the url links to the page. Any idea why that would be ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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