39313 comments found.
hey i renewed the support but it doesnt renew here: https://theme-fusion.com/support/account/ i need help ASAP pls fix it
Hello @grinsekaetzchen
Please go ahead and try again now, your support account has been renewed and you should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! Is there a way to allow pinch zoom in the lightbox gallery on mobile?
Hello @loprienowebsitebari
The pinch to zoom can be enabled on complete site via our Global Options > Responsive tab, however there is no option specifically for the lightbox as such in this case, if you need further assistance with anything else please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
ok. it is already “ON” but it doesn’t work in Lightbox Gallery (mobile)
Hello @loprienowebsitebari
It is not supposed to work specifically on the lightbox gallery on mobile if that is what you are looking to do, this may require a 3rd party plugin in this case.
Thanks
-Ammar
Salutations. How do I put an icon inside the counter circles element?
Hello @genesis_italia_srl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, team. I’m trying to update the theme to version 7.7.1, but I catch a warning: http://joxi.ru/LmGZjN7iBbNbXr I have a license and a purchase code, which is registered in the account (Registered Purchase Codes). How can this be fixed?
Hi,
Please try again and see if it works as it can be a momentary issue sometimes.
If there are still issues, you can also try the Avada FTP upload method yourself, please backup the site first and see our guide here:
https://theme-fusion.com/documentation/avada/installation-maintenance/how-to-install-avada-via-ftp/As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi :
Use your theme is keep run well .. Dont know what happen .. We havent update plugin and wordpress. The portfolio-featured-image getting problem in chinese version .. But english version is work fine … Cos my supoort is expire ..
Can share the article and method to me .. Let me know how to fix myself ..
thanks joe
Hello @freshdesignhk
Please check the theme is running on latest version that is 7.7.1 in this case, also please make sure that the portfolio slug is created properly for each language in this case and after that please save your permalinks again once by setting them to postname, we have no issues with the portfolios not working in a specific language.
However, if you need further assistance with this, please open a support ticket so our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I am having problems can not edit the section when i pres “container options” and when i imported demo, the colors are not showing!
Hello @durimus
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
after i changed the protfolio slug from activity to another slug/abbreviation i can’t open the individual portfolio items anymore, it always ends up in a 404. how can i fix this?
Hello @digitalconform
This is because you need to actually resave your permalinks further, please go to Dashboard > Settings > Permalinks and change them to postname from there, then click on Save button once.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Works! Thanks
You’re most welcome 
When editing in the Live editor, the page elements looks not the same as on the fronted – for example some spacing is not the same or the column width – what is the first option to check? WP_DEBUG enabled but nothing there
Hi,
We’d need to check your page setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks, but my support expired – for some reason the col width is showing as 33333333333333% and not 33.33333333% Has to be something with locale settings
It’s all good when I did setlocale(LC_ALL, ‘en_GB’) – my host is pl_PL based by default – your builder must have a bug related to the numbers generator… It’s possible, when using PL locale when the dec separator is coma and not the dot it breaks the numbers generation down
Hi,
The wrong locale can indeed affect the way the column widths are calculated. Glad to hear adjusting that has fixed the issue for you.
Thank you. – Abbas
Think you have to adjust your builder to use correct locale settings no mater which country the server is on.
Hello @alan08
The issue you are facing is something related specifically to Polish hosted servers, everywhere else actually the builder works and calculate the columns fine and good, the polish servers for some reason removes the . causing this issue.
Thanks
-Ammar
Hello, I bought Avada at the beginning of April and used my licenses in tests in the localhost. I would like to de-register my “test” sites but I cannot access the page : https://theme-fusion.com/wp-login.php When I try to register, I get the message: “This email address has already been registered.” So, I tried to recover my password in https://theme-fusion.com/wp-login.php?action=lostpassword and I don’t receive any email (10 attempts made !!) I try to reach Avada with no answer (https://themeforest.net/user/themefusion/#contact) and I can’t benefit from the support included in my purchase !!...
Hello @agence14bis
Seems like an issue with your account, no need to worry as we will be sending you an email on the registered email address with the account you have with us, please check your email inbox and respond to us there.
Meanwhile I have also reset your purchase code so you can register it again with the live site.
Thanks
-Ammar
Thanks Ammar, But the “lost password” form still does not work and I still have not received an email that allows me to access the “Registered Purchase Codes” page… It’s already two weeks since I sent you screenshots of my email and all the connection bugs and I still don’t have access to this page.. You are the first human being who answers me and I still don’t have the answer that solves my problem
Hi there
On April 20th, you emailed us directly, and a member of our team replied to your email within 7 minutes > https://d.pr/MvB73A
If you do not see the email in the SPAM folder, then the only other explanation is your host/web server is blocking our emails. We have just resent the same email to the address that you provided.
Thank you, MB
Not in spam, and I have a Gmail …
Oh sorry, you are right, I was able to retrieve this email in the redirection of my server. Thanks Ammar!
Glad to hear you were able to find the email. Please respond there to continue the conversation.
Thank you. – Abbas
Hi,
I want to purchase Avada theme. I have question, do I have to pay one time or renew every year? Second can I download all the necessary source code to install it to my own domain? Thanks
Hello @sunny_khan119
No, the price of Avada is one time only and you get to use the product for lifetime on a single domain, you also get 6 months free support with the license purchase, yes you will get the required files once you purchase theme to be later installed on your domain on a WordPress hosted platform, you can learn more about this here => https://bit.ly/3FB9gEg
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi There, I have to update my Avada Plugin but I can’t seem to get it to work, is there a new version that we need to purchase? I ask because is it not worth purchasing the new Avada Core and I get support with that? ir just the 42 and the plugin update is free?
Hi,
Updates are free for life so you don’t need to purchase a copy again. If you want hands on support then you can extend your support.
Update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you. – Abbas
Hello,
I have been using Avada for a while now and haven’t had to ask for support once until now. Now suddenly its saying my purchase code is already registered on another domain and I am no longer able to use it for my website. I have however never had another domain so I am unsure which domain it would be registered on. Also when checking within theme forest it says it is registered to the domain I am currently using. My support ran out 2 years ago and I am a bit unsure about paying 42 Dollars for this single question, which feels like its a system flaw, as I havent used it in the past years since owning Avada. If you are unable to help me how bad is it to keep using it unregistered?
Thank you,
Annika
Hello @Annika
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3w3Kx8m
Thanks
-Ammar
Thank you so much Ammar! It seems to have worked!
We’re glad to assist.
I just extended support for my Avada, but when trying to submit a ticket I just get error: “Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here”.
How do I fix this asap please?
Hello @okisam
Your support extension has been renewed, please try again once by refreshing your browser and the ticket should go thru.
Thanks
-Ammar
Hello! I moved the domain to another server Please you can reset my license key again . Thanks
Hello @takweedtech
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3Fw2Eaf
I have now reset the code for you myself and you should be able to register your site using the Purchase Code again now.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Salutations. When I upload a 200kb photo it is scaled to 40kb. In fact it loses quality. How do I turn off Avada’s SCALED photo system? in the PERFORMANCE-> OPTIMIZATION section the quality is set to 100
Hello @genesis_italia_srl
It could be coming from some other optimisation plugin in this case, can you please make sure that none of your 3rd party plugin or extension is causing this, also please open a support ticket with us as you have a valid support so our team can assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Good Evening,
I am currently attempting to remove the page title bar from one of my pages i do not see an option bellow on Avada page options to remove the default title bar is there any other way i can remove it from a specific page ?
Hi,
We’d need to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Support,
I want to report a bug, the add to cart button is not working in your latest update 7.7.1. Before it was working fine but today when i chdeck the website and try to add the product by clickiing on add to cart button on single product page, its not working. My support period is expired so i want you to help me here to solve this issue. My website url https://blackpetalsflowers.com. check single product page and add to cart button.
2- I have two license. for the second website, when i updated your latest version of theme then the site was broken and got error “criticale issue on your website, check your email to solve this error” something like this, then i upload previous version of your theme then its working fine. second website url http://alfarahgourmet.com. please help me to solve these issues.
Thank you
Hello @aadi009
We have no add to cart issue with our latest version so this could be either due to a 3rd party plugin(s) or some other factor that needs checked, I am sending you an email on the associated address of your support account, please check that so we can sort out both of your issues.
Thanks
-Ammar
Thank you, waiting for your email .
Hello @aadi009
I have sent it already, please check your email and also SPAM folder.
Thanks
-Ammar
Can I Transfer “Item Purchase Code:” to one domain to another domain ..??
Hi
A single purchase code can be use only on a single live site. If for some reason you have your previous site delete or it is no longer using Avada, then you can transfer it to another site by unregistered the domain from your support account and the applying it on your other domain
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi! I ve avada, wpml and acf. I ve english as main. I ve created a gallery custom field with acf to a post type. Is possible that all the gallery images are taken from the main language? I use the avada gallery element with acf field as source. Thanks
well… I realised that… even having product A in english and product B in spanish… if my main lang is english, the gallery looks great there but NOT in spanish. As I said, the gallery image is done by avada builder element (through a layout) , and this is masonry. In english the layout is masonry, in spanish NOT, some idea?
Hi,
We’d need to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
thanks for your answer, my support is timed out, I don’t know if this is a bug or not, don’t know if renew it… mm
Now it works but only is applying the masonry layout in the main language… Dont know if this can be solved by your technics.
Hi
Its would difficult to say that just based on your description. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Lightbox opens on back button:
For example – You go to a project page from your portfolio page. The project page has an image gallery that opens in a lightbox. You check out the images and then you close the lightbox. Now, you would like to go back to the portfolio to select a different project and you click the back button on your browser or on your mouse.
What will happen? Instead of going back to the portfolio page, the lightbox of the project page will pop up again.
This is because when you open the lightbox it actually generates a new URL for each image you look at. The browser thinks that this is a whole different page, so by clicking back it brings you to the last URL you visited, in this case a lightbox image.
I’ve seen such lightbox behaviour in Avada only and it’s really frustrating.
Can this be changed?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello Abbas,
Well, this IS a pre-sale query, since it’s a very important thing to know for anyone looking into Avada. I’m not asking you to fix it on my site, I’m just asking if this is a normal behaviour or if it can be changed. It can easily be a decision point for someone interested in buying Avada.
Thank you.
Hi,
That is default behavior for Lightbox images. If you want to disable it, you can disable deeplinking under Avada Options -> Lightbox tab.
Thank you. – Abbas
