5230 comments found.
Can you please help. I have 5 licenses with you and the only problem that I have is resizing images on our news feed (category view) https://gpoplus.com/news/ and post view. https://gpoplus.com/2022/06/06/nutriumph-loi/
We have reached out, paid for support and I have NEVER been able to get an answer from you on how to fix this. Please help, everything else with your themes are amazing! dev (at) gpoplus.com is our email… Thank you!
Hi,
we are currently out of office, but saw that you openend a thread about your inquiry a few minutes ago. Be sure that you receive an answer within the next 12 hours according to our support times. Thanks for your continues support, we really appreciate it.
Kind Regards UT
the demos cannot be installed, it does not have a user manual, a disgrace this theme
Hi,
please check our comment to your review.
Kind Regards UT
dear brooklyn,
the websites you mention, only one has the license active, moreover, two of the above are sandbox type developments, as you will obviously notice in the web addresses, the demos were never downloaded from the import tool, you have complaints for everyone sides in your forum on the same topic, now I’m not saying that you can’t work without the demo (if it weren’t for that problem, it would look like a very good theme, one of the best), but they don’t give what they offer, I use more themes from theme forest, and none have the problem that your theme has, you should put in the characteristic of your theme “the demos are not imported most of the time, and we do not feel like solving it”
Robert Gonzales NSM
Hi, all demos can be imported. If an issue arise, we can always solve it. Please be honest with the words you choose, because we care about every customer since release of this theme.
Hi,
Great design, especially I like #46 Would like to buy, but 1 consern: can show portfolio image after visitor click on it better way? On the moment the images on mobile are carved. Screenshot: https://prnt.sc/UsuEUwJ68rV8 Can change it?
Thx!
Hi,
you could change the mophbox to a regular lightbox in this case. But as a downside the bubbling effect when the image opens is removed then.
Kind Regards UT
Hi, I like the effect, can show regular lightbox only on mobiles and mophbox on bigger screens?
Hi,
currently not by option but with a filter inside a child theme functions.php which checks for mobiles and then switches the box. But as a note, this is a real device check in this case, means a desktop will not relfect the change when the browser window is sized down to mobile size, it only works with real devices.
The code can be provided in our after sale support forum.
Kind Regards UT
Hi, sounds like a great solutions,thx!
Hello, I have a few licenses of this theme but I have an old one that I have no support left. The issue is that I migrated the web to a new server (all accounts) and now it says the license is for ANOTHER server, si I can’t do some things with that site.
Is there a way to solve this without having to pay for support or I am done with it?
That was great, thanks!
a
My demo content will not import. Under Total Progress I have 5 green done and zero red Not Done and yet no pages or portfolios load. I have installed hundreds of WP Themes and have not run into this problem. PHP “XML” and “fileinfo” extension are active. Is the theme not compatible with WP6?
I did a complete new install and got it to “import” demo #27. Total Progress was at 618% Post Pages was at 0% Media Items was at 828/131 or 632%. Can I just get the XML file and use WP Import instead?
Hi,
this sounds like am issue with the downloadimng of attachments.
Please follow up this article here first: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/
If the issue remains, please contact us in our support forum for further inspections.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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Thank you very much
UNITED THEMES™ Team
I am discussing the issue with Matthias on your forum. Thank you.
How to remove get in touch content block from particular page?
Hi,
when editing the page, please check Brooklyn Metapanel below the editor. It has a tab for managing the footer and contact section – this is where you can deactivate the content block or assign a different one.
Kind Regards UT
The template has many problems:
1. Loading speed is terrible 2. Stores a lot of cache even with optimization plugins 3. Not displaying backend changes correctly in Safari
4. Due to the structure, it is necessary to make modifications to .ini files, otherwise the content cannot be “decoded”.
5. It is not well optimized for SEO
For a “pretty” page it’s fine but not for performance. Where can I request my refund?
Hi,
for performance issues please use a cache plugin as we recommend on this article: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/ – the final result needs to be tested in a private tab after the cache is generated. Otherwise the improvements are not taking effect since the cache is not avtivated for logged in users.
If a change does not reflect in a browser, the browser has an outdated cache and you have to make a hard refresh or clear the browser cache in order to see the change.
Modification to the php.ini or htaccess are nothing special and at least they do not harm the server or the site itself. So there is no downside.
Brooklyn has a lot of base SEO but a final optimization should always rely on a plugin, because if it would rely on the theme itself – switching a theme would cause serious issues with your SEO – but if its managed by a plugin you don’t have to worry. Thats why we recommend Yoast.
If you need further support with the optimization, please contact us in our support forum and we will help you to optimize speed or with any other questions.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Kind Regards UT
Bonjour, j’aimerai réactiver ce thème sur mon domaine actuel, il était sur mon ancien nom de domaine www.imagesousinfluence.com qui n’est plus actif. Esque vous avez la possibilité de le désactiver pour que je puisse de nouveau l’utiliser ? merci
Hi! im trying to make the slider images responsive but it doesnt work on mobile screens… i can see the element <canvas> but i cant set the width and height properly… how can i fix it? thanks in advance
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
how do i remove the block in the footer of the portfolio page ( https://nztwork.com/portfolio-item/nzt/ ) middle in black 3×3 blocks that links to here: http://themeforest.unitedthemes.com/wpversions/brooklyn/xml/classic/#section-work
Hi,
you can deactivate it in Theme Options > Portfolio > Single Portfolio > Activate Portfolio Navigation?
This is also the place where you can change the link mentioned, just in case.
Best UT
Having issues with my website loading speed my website is DyeSci.com. The site keeps loading slow I have tried everything to speed it up please help. I am willing to make a wordpress login for support to fix this issue.
This is the second time redoing this website and I am going to want a refund if this issue keeps occurring,
Hi,
please follow up this article here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
and test the result in a private tab after the cache is generated. If you need further support, please contact us in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello. How can i get same design Quote Rotator ( With photo at left side and social icon, like in demo2) ? At this moment, in last version Brooklyn, quote rotator have another design, with photo upside and without icon. Thanks!
Hi,
you have to use the “Quote Rotator 2” Module in this case. Note that this modulle is a content module and not available on inner columns only regular columns which are direct childs of rows.
Kind Regards UT
for my site https://nztwork.com/ i have turned off maintenance mode in theme options but i still see it there (checked also in other browser) can u help me?
Hi,
ifyou turned it off in theme options and its still visible, make sure you cleared the cache of the cache plugin as well, not sure if you are using one but this is the most common issue in such cases.
Kind Regards UT
i have turned all caching off
seems siteground hosting had also some additional hosting caching, turned it off now and purged so good now
Hi,
if you need a better caching with more settings – we recommed this plugin here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Results can only been seen, when the cache is generated and you are not logged in as an admin. Testing in a private tab is recommended here.
Kind Regards UT
HOW DO I EDIT THESE TEXTS IN THE FOOTER: LET’S WORK TOGETHER Brooklyn, a truly multipurpose parallax WordPress theme with more than one face.
Studio Brooklyn 1404 New York Ave Brooklyn, NY 11210 USA
brooklyn@wp-brooklyn.com+49 555 123 456
Studio Berlin Musterstr. 44 54123 Berlin GER
berlin@wp-brooklyn.com+49 555 123 457
brooklyn. © 2011 – 2019 UNITED THEMES™
I HAVE REMOVED CONTENT BLOCK (I THINK IT WAS THERE BUT AS I EDITED THAT PART NOTHING CHANGED) SO I REMOVED IT AND NO CHANGE. SO HOW CAN I CHANGE THIS?
Hi,
this sounds like a cache issue. If you are using a cache plugin, please ourge the plugin cache and then make a hard refresh in your browser. If the issue persists, please do open a thread in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
How do I change the colour of the button in the header?
Also change the colour of the line under the main header sections. Think it’s blue as default on demo 42
Hi,
the button colors are defined in Theme Options > Header > Header and Navigation and then scroll down to the header module settings, this is where you can edit all aspects of the button.
for the section titles underline color check Typography > Sections.
Further support via support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, where i change the font family of numbers and category of react slider portfolio? Thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello ! How can i change in UT Portfolio category name “All” ? Thanks !
Hi,
inisde the showcase setting under UT Portfolio you can find an option to change the text, Its labelled reset text or something similar.
Kind Regards UT
Good morning, i don’t know why but my rev slider is small on the first loading on the page https://ford-guadeloupe.com/
Hi,
we left you an answer on the forums.
Kind Regards UT
Hello, two quick questions. on demo 52 (crypto) how do i change the the underscore between the menu items. And can i have fixed header on the homepage like the test type page
Hi,
about #1 there is an option for the separator in Theme Options > Header > Header and Navigation and then scroll down to the Navigation Style Settings.
And for a fixed header check Theme Options > Header > Header and Navigation > Header Scroll Behaviour and set it to fixed and starts floating on scroll.
For further support please use our support forum.
Kind Regards UT
ok thanks, i have raised a ticket too – Crypto #52 Hero seems when moving the site to a standard laptop screen it cuts off the boxes. https://helpdesk.unitedthemes.com/index.php/Thread/26880-Crypto-52-Hero/?postID=128677#post128677
Hi,
you recieved an answer on the forums.
Kind Regards UT
