5246 comments found.
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My demo content will not import. Under Total Progress I have 5 green done and zero red Not Done and yet no pages or portfolios load. I have installed hundreds of WP Themes and have not run into this problem. PHP “XML” and “fileinfo” extension are active. Is the theme not compatible with WP6?
I did a complete new install and got it to “import” demo #27. Total Progress was at 618% Post Pages was at 0% Media Items was at 828/131 or 632%. Can I just get the XML file and use WP Import instead?
Hi,
this sounds like am issue with the downloadimng of attachments.
Please follow up this article here first: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/
If the issue remains, please contact us in our support forum for further inspections.
Theme Support
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I am discussing the issue with Matthias on your forum. Thank you.
How to remove get in touch content block from particular page?
Hi,
when editing the page, please check Brooklyn Metapanel below the editor. It has a tab for managing the footer and contact section – this is where you can deactivate the content block or assign a different one.
Kind Regards UT
The template has many problems:
1. Loading speed is terrible 2. Stores a lot of cache even with optimization plugins 3. Not displaying backend changes correctly in Safari
4. Due to the structure, it is necessary to make modifications to .ini files, otherwise the content cannot be “decoded”.
5. It is not well optimized for SEO
For a “pretty” page it’s fine but not for performance. Where can I request my refund?
Hi,
for performance issues please use a cache plugin as we recommend on this article: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/ – the final result needs to be tested in a private tab after the cache is generated. Otherwise the improvements are not taking effect since the cache is not avtivated for logged in users.
If a change does not reflect in a browser, the browser has an outdated cache and you have to make a hard refresh or clear the browser cache in order to see the change.
Modification to the php.ini or htaccess are nothing special and at least they do not harm the server or the site itself. So there is no downside.
Brooklyn has a lot of base SEO but a final optimization should always rely on a plugin, because if it would rely on the theme itself – switching a theme would cause serious issues with your SEO – but if its managed by a plugin you don’t have to worry. Thats why we recommend Yoast.
If you need further support with the optimization, please contact us in our support forum and we will help you to optimize speed or with any other questions.
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Kind Regards UT
Bonjour, j’aimerai réactiver ce thème sur mon domaine actuel, il était sur mon ancien nom de domaine www.imagesousinfluence.com qui n’est plus actif. Esque vous avez la possibilité de le désactiver pour que je puisse de nouveau l’utiliser ? merci
Hi! im trying to make the slider images responsive but it doesnt work on mobile screens… i can see the element <canvas> but i cant set the width and height properly… how can i fix it? thanks in advance
Theme Support
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how do i remove the block in the footer of the portfolio page ( https://nztwork.com/portfolio-item/nzt/ ) middle in black 3×3 blocks that links to here: http://themeforest.unitedthemes.com/wpversions/brooklyn/xml/classic/#section-work
Hi,
you can deactivate it in Theme Options > Portfolio > Single Portfolio > Activate Portfolio Navigation?
This is also the place where you can change the link mentioned, just in case.
Best UT
Having issues with my website loading speed my website is DyeSci.com. The site keeps loading slow I have tried everything to speed it up please help. I am willing to make a wordpress login for support to fix this issue.
This is the second time redoing this website and I am going to want a refund if this issue keeps occurring,
Hi,
please follow up this article here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
and test the result in a private tab after the cache is generated. If you need further support, please contact us in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello. How can i get same design Quote Rotator ( With photo at left side and social icon, like in demo2) ? At this moment, in last version Brooklyn, quote rotator have another design, with photo upside and without icon. Thanks!
Hi,
you have to use the “Quote Rotator 2” Module in this case. Note that this modulle is a content module and not available on inner columns only regular columns which are direct childs of rows.
Kind Regards UT
for my site https://nztwork.com/ i have turned off maintenance mode in theme options but i still see it there (checked also in other browser) can u help me?
Hi,
ifyou turned it off in theme options and its still visible, make sure you cleared the cache of the cache plugin as well, not sure if you are using one but this is the most common issue in such cases.
Kind Regards UT
i have turned all caching off
seems siteground hosting had also some additional hosting caching, turned it off now and purged so good now
Hi,
if you need a better caching with more settings – we recommed this plugin here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Results can only been seen, when the cache is generated and you are not logged in as an admin. Testing in a private tab is recommended here.
Kind Regards UT
HOW DO I EDIT THESE TEXTS IN THE FOOTER: LET’S WORK TOGETHER Brooklyn, a truly multipurpose parallax WordPress theme with more than one face.
Studio Brooklyn 1404 New York Ave Brooklyn, NY 11210 USA
brooklyn@wp-brooklyn.com+49 555 123 456
Studio Berlin Musterstr. 44 54123 Berlin GER
berlin@wp-brooklyn.com+49 555 123 457
brooklyn. © 2011 – 2019 UNITED THEMES™
I HAVE REMOVED CONTENT BLOCK (I THINK IT WAS THERE BUT AS I EDITED THAT PART NOTHING CHANGED) SO I REMOVED IT AND NO CHANGE. SO HOW CAN I CHANGE THIS?
Hi,
this sounds like a cache issue. If you are using a cache plugin, please ourge the plugin cache and then make a hard refresh in your browser. If the issue persists, please do open a thread in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
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How do I change the colour of the button in the header?
Also change the colour of the line under the main header sections. Think it’s blue as default on demo 42
Hi,
the button colors are defined in Theme Options > Header > Header and Navigation and then scroll down to the header module settings, this is where you can edit all aspects of the button.
for the section titles underline color check Typography > Sections.
Further support via support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, where i change the font family of numbers and category of react slider portfolio? Thanks
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello ! How can i change in UT Portfolio category name “All” ? Thanks !
Hi,
inisde the showcase setting under UT Portfolio you can find an option to change the text, Its labelled reset text or something similar.
Kind Regards UT
Good morning, i don’t know why but my rev slider is small on the first loading on the page https://ford-guadeloupe.com/
Hi,
we left you an answer on the forums.
Kind Regards UT
Hello, two quick questions. on demo 52 (crypto) how do i change the the underscore between the menu items. And can i have fixed header on the homepage like the test type page
Hi,
about #1 there is an option for the separator in Theme Options > Header > Header and Navigation and then scroll down to the Navigation Style Settings.
And for a fixed header check Theme Options > Header > Header and Navigation > Header Scroll Behaviour and set it to fixed and starts floating on scroll.
For further support please use our support forum.
Kind Regards UT
ok thanks, i have raised a ticket too – Crypto #52 Hero seems when moving the site to a standard laptop screen it cuts off the boxes. https://helpdesk.unitedthemes.com/index.php/Thread/26880-Crypto-52-Hero/?postID=128677#post128677
Hi,
you recieved an answer on the forums.
Kind Regards UT
it’s not possible anymore to add a new page, i have a message telling “You are currently editing the page that shows your latest posts.” and it’s not the case, it’ss a new page. Also, i have a 403 error with the home only, not the other pages
Hi,
have you tried disabling third party plugins and see if this solves the issue?
If the issue remains, please open a thread in our support forum. You can post inside the support expired area in this case and our support will respond you there.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
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…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
hi brooklyn team,
I want to deactivate the portfolio linking function. where?
In other words: I want to use the portfolio (grid gallery) as overview first, later on as “real portfolio” when the porfolio content is fixed.
kind regards
Hi,
there is no option in this case but usually using this CSS does the job:
.ut-portfolio-link {
pointer-event: none;
}
Place it in Theme Options > Advanced > Custom CSS.
Kind Regards UT
hi brooklyn UT team, thanks for the very quick answering. the CSS was not working, but the right trigger to find a solution, and here it is:
.ut-portfolio-item { pointer-events: none; }
so, keep forwarding the good work, kind regards m030
Hi, I see that new theme updates have been released but I am not getting any warnings. I am still at version 4.5.3 and in the themes section the possibility to update the theme does not appear. How can I update the theme without causing damage to the site online?
Hi,
the autoupdater has been introduces at a later stage. We recommend following this article: https://knowledgebase.unitedthemes.com/docs/how-to-update-the-theme/
However, before making any updates, we highly recommend to make an entire backup of the site. After the update, please purge all caches server side and on your end to make sure all updates files are loaded correctly.
Kind regards UT
Hello, I updated the theme on the site and now the favicon just appears on the main page.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
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Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
