39364 comments found.
The section separation is not displayed on mobile devices and images are also not displayed there except in the first loading second.
Hello @netligo
It could be either due to the visibility settings or caching, this will require our team to take a closer look into your site, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
hello, the product page of site to beuger because of a paypal update when I contacted support I was told this message
Hi
We request you to please continue your response in the support ticket. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here
Thank you, Shaminder
WIth one license, can I run the theme in two installations? One instance where to develop the website and next one under actual domain name? The idea is to keep the beta instance always live to do and test new edits before moving to actual website.
Please clarify.
Hi
You can create a staging domain as per our whitelisted domain. We do have a detailed documentation. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am not using staging domain. I am using AWS Lightsail instance for beta. SO no domains. Only IP address (provided by Amazon Lightsail). Will that work?
Hi,
As this is not a support platform, please send us a message regarding this and we can check this further for you.
Thank you. – Abbas
Hi In the description of my website in Google searches the date of creation of the page appears. How can I hide this date? I tried with the Yoast plugin but the date still appears.
Thank you!
Hi,
You can disable Rich Snippets from Avada Options -> Advanced > Features for that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
In my Themeforest account it shows that I still have 14 days of support.
However, when I go to my Avada account it says support expired.
It might be your system was calculating using the date of my first purchase. However my second purchase was within 6 month.
Please help.
I need to submit a ticket regarding the Avada Builder is giving me an error message:
Cannot read properties of undefined (reading ‘replace’) TypeError: Cannot read properties of undefined (reading ‘replace’)
I have tried all the ways that your document shows: https://theme-fusion.com/documentation/avada/how-to/how-to-fix-page-content-not-parsable-avada-builder/However, none of them worked.
Here are the full error message:
Cannot read properties of undefined (reading ‘replace’) TypeError: Cannot read properties of undefined (reading ‘replace’) at Function.replace (https://www.ecocc.com.au/wp-includes/js/shortcode.min.js?ver=6.0:2:377) at https://www.ecocc.com.au/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:496136 at Function.N (https://www.ecocc.com.au/wp-includes/js/underscore.min.js?ver=1.13.3:2:9438) at n.validateContent (https://www.ecocc.com.au/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:496102) at https://www.ecocc.com.au/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.7.1:1:492736
Please help.
Hi
Can you please sign out out from your Avada support account, clear all cache and log back in and try to create a support ticket. I can confirm that your support is valid
We look forward to helping you!
Thank you, Shaminder
Hello team,
Is it possible to make a website like this with side navigation?
demo website – https://www.w3schools.com/html/default.asp
Can I make this site using avada?
Hi,
I see multiple navigations on that page. You can create a custom header with multiple menus like that. The layout might not be exactly the same but you can utilize our megamenu feature to add multi column sub menus where needed.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Team, I am using avada builder for pages. I have issue with section border radius not working in Edge browser where that working fine in chrome browser. Also background image with zoom in effect working fine in chrome browser and that is not working in edge browser. Thanks
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi I wanted to know if its posible to make a conditinal menu, like if i clic “lessons” all the menu changes in a new one. thanks
Hello @Siurell96
You can simply assign a different menu to each page in this case, it can be done using our layouts (custom header) also by using the Avada Page Options, this means that once the lesson is clicked it goes to a different page with a different menu, however changing the exact same menu on the same page via ajax is not a possibility.
If you need further assistance with that, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
Is it possible to create a parent page for blog posts to the URL structure will look something like this for all blog posts?
Structure: www.testsite.com/news/post1, www.testsite.com/news/post2
Thanks, David.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, for this please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Stange. I try to use Avada on my site and i have “The purchase code is already being used on another domain”. Could you help?
Hi
You can go ahead and unregister the code once and then try to use it. In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/. Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I’m currently having issues with the mobile version. Some sections though container visibility is set for mobile the section is not visible on mobile. I cannot submit the ticket as my support period has expired, Please let me know what can be done
Hi
Also please make checks if you have any conditional rendering applied on content to now be visible in certain device type. You can find more details on this documentation here
Thank you, Shaminder
Hi, when I try to open a support ticket I got the message that I heve to purchase it, but I just bought an Avada License (ending …-bd38eeadc396) and the support should be included for 6 months.
Hello @visionova_bs
You definitely have valid support and should be able to open a support ticket, I have just checked your account and its coming up as active, please try opening a ticket again once and it should go thru.
Thanks
-Ammar
Hi friends, is it possible for the “Gallery” element to show on greyscale and when you rollover show the image in colors? Currently I see that this is only applies to the complete gallery and not only one photo. Thanks.
Hi,
That’ll be possible with a bit of custom CSS which our support team can provide.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I want to activate this license on a website of mine but it says the license has been already activated. I’m not sure if or when I used my license but I never had any commercial projects and all the themes I’ve purchased are for personal (localhost) projects. I currently don’t have this theme/license installed on any website, and want to be able to use the same license I purchased since I never used it and the previous activations (if any) was/were definitely for test purpose.
You’re welcome to disable all other domains associated with this license (again, if any)
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
But after saving it, if I see it on the website, it shows a script as shown in the image.
What could be the reason?
Hello @ahsannajam
We will gladly assist you with this issue further, however as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I am sorry, Ammar. My theme support is just recently expired. I have a request. Could you please look into it either Is it my mistake or any theme issue? Thank you for this great support.
Hi
This appears to be broken nested column content. It is not really possible to make checks via the front end. The would need backend access. You can try reaching us on our email ID here and detail out your issue
We look forward to helping you!
Thank you, Shaminder
compatible with new wordpress v6?
Hi,
Our team is currently ascertaining full compatibility with WP v6. As it released just today, I’d recommend waiting a while before updating to that.
Thank you. – Abbas
How do i remove the dotted line from under the required field star on the contact forms?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
HI, I need 5 or 6 copies of the theme – do you offer any discount for buying in bulk?
Hi
Currently there are no discount on the theme. However we do come up with an occasional sale where the product is offered at a discount
You can be in touch via our social media platforms to get an update on this
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thank you, Shaminder
Hello, how about the price if I want to use Avada theme for 5 websites (5 niches) ?
Hello @DQV68
I am afraid there is no bulk or individual level discount provided on the purchase of Avada, the price of theme remains same despite the number of licenses purchased, however we suggest you to stay connected for any upcoming sale in future.
For updates on any upcoming offers and promotions, please follow us on our various social media platforms
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
We will be happy for you to be a part of this Amazing Community 
-Ammar
Yes, thanks Ammar ! I will consider.
You’re most welcome
My Support expired long time ago, but now when I updated my Avada theme it broke our site (error: The site is experiencing technical difficulties.). Can Avada support help fix if I renew my support account?
Hello @myassetsmarketing
We will recommend you to try the following first and see if that helps.
1. Please completely remove Avada, Avada Core and Avada Builder.
2. Disable all your 3rd party plugin(s).
3. Reinstall latest version of Avada 7.7.1 again from scratch.
Thanks
-Ammar
