Hello, @wshou,

Our Support Forum is back to live again: http://portotheme.com/support please create a new support account and generate a support ticket, we will try to get back to you asap…

Regards, P-THEMES.

No, it doesn’t log into the old account. New to create does not allow.

Hello, @wshou,

You can create the new account easily… Can you please share the Login credentials and also the theme purchase code via my email aizazawan55gmail.com so that I’ll check and confirm.

Regards, P-THEMES.

Hello, @Lineas2021.

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

It won’t allow me to send support as this help center no longer exists

Hello, @Lineas2021,

Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…

Regards, P-THEMES.

Hello, @mubali,

You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.

And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

Hello, @Watchklk,

Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as showing in this screenshot: https://postimg.cc/Q9FMVZPd

And

You can modify/remove it from Porto >> Theme Options >> General >> HTML Block as per your requirements.

Regards, P-THEMES.

Hello, @Erjen,

You have to remove it by editing wp-content/themes/porto/header.php

Regards, P-THEMES.

Hello, @scamperagt,

Please do not share the confidential information here as this is a public platform and that is the reason I have marked your comment as flagged so that no one else can see your purchase code.

And I have reset your purchase code, now you can use the same purchase code for the activation of your theme.

Regards, P-THEMES.

Hello, @ruemorg,

There is no video on the shop demo 28 single product page here is the link you can check it also: https://www.portotheme.com/wordpress/porto/shop28/product/porto-headphone/ if you are facing the issue then please contact us via our support forum so that our customer support team member will help you to solve your issue.

Regards, P-THEMES.

Hello, Yes there is at the bottom of the page – https://www.portotheme.com/wordpress/porto/shop28

Where it says “Explore The Best Of You”

I also “inspected” the code and can see its linked to this vimeo video. – https://player.vimeo.com/video/45830194?autoplay=1

But if you click the red play button, the pop-up video doesn’t work. This is the same behavior as is on my 2x Porto WP sites. So I think there is an issue with the Theme, and not just with my sites.

Hello, @ruemorg,

Thanks for the details I have checked and found that it is an issue in the theme the modal box is not working now with selector. It will be fixed in the coming update of our theme. Until you can use the other lightbox element of our theme. Here is URL of this Element to know more about it: https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/ I hope it works for you.

Regards, P-THEMES.

Hello, @Brandcapitals,

You have to use plugins for it, and set up the plugins as per your requirements.

https://wordpress.org/plugins/woocommerce-multilingual/

https://wpml.org/

https://wordpress.org/plugins/woocommerce-currency-switcher/

https://wordpress.org/plugins/polylang/

Regards, P-THEMES.

Hello, @Watchklk,

I have just confirmed from the support department and they said that they already replied to your support ticket #29385, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

Thanks for your understanding.

Regards, P-THEMES.

The support website stopped working!

Hello, @Watchklk,

Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…

Regards, P-THEMES.

Hello, @expckeys,

Yes, You can simply edit the page and you found the product element in it edit that element in the element settings you will be able to set the category and products as per your need. Please see the image for a better reference to understand: i.is.cc/174yUPIn.png

Regards, P-THEMES.

Hello, @enoch524,

Sorry to say that but there is no such option in our theme for adding an extra social icon on a single product page, this requires Customization.

Regards, P-THEMES.

Hello, @jasoni5,

Its not directly possible, as the Shop page is the Archive page… You can set Grid or List view on it using theme options…

You can create a new page and set table on it using Custom HTML and then use products shortcode in that table cells to display the prodcuts under table…

Regards, P-THEMES.

Hello, @pabloescobargonzalez2017,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.cursor-inner {
    background-color: #23f029 !important;
}
.cursor-outer {
    border-color: #f0cd23 !important;
}

Regards, P-THEMES.

Thank you very much. If I want to delete it?

Hello, @pabloescobargonzalez2017,

That has been added using Custom JS. you will find that JS under Porto >> Theme Options >> Skin >> Custom JS, you have to remove it and it will remove that mark.

Regards, P-THEMES.

Hello, @marouane91,

Can you please share the URL of the page and the screenshot of the issue as well with me to check it, OR you can contact us via our support system with your site WP Admin Login details as well so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @yassernachid,

Sorry to say that but for now there is no such option in our theme for it, so this requires extra Customization but I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!

Regards, P-THEMES.

Hello, @efaizi195,

Products which don’t have any review rating occur this warning.

We cound’t add “offers”, “review”, or “aggregateRating” for the empty reviewed products.

That’s because it requires more than 0 review count and review stars.

So you need to input at least one review for all products to remove this warning. This is not a bug. Warnings tells there is no review/rating for that product.

But we can’t fix 2 warnings even though we set review/rating for products.Brand and gtin, | isbn | mpn.

For these warnings, please check this url. https://rich-snippets.io/rich-snippet-product-woocommerce/

OR try to contact WooCommerce support for it.

Regards, P-THEMES.

Hello, @teetoz,

Yes, Its still included in the theme package and its still supported by the theme, please go to Porto >> Theme License and deactivate the theme from there and then again activate the theme with same purchase code, and then go to Appearance >> Install Plugins and try to Install/Update the plugin from there, I am sure it will work for you, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Worked, Thank you.

You’re Most Welcome!!

Hello, @wshou,

First of all, thanks for showing your interest in Porto WordPress

No, Sorry to say that but this is not possible as there is no such option in our theme for it, so you should try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Thanks for your reply!

Can you recommend a plugin that can be used with your theme?

Do you have a theme trial period? How long can I get my money back if it doesn’t fit?

Regards

Hello, @wshou,

No sorry to say that but we have not tested any of the third party plugin with our theme for this reason, so we are unable to suggest you on it, you can try with any one which better meets your requirements.

And sorry to say that but we do not have such policy.

Regards, P-THEMES.

Hello, @Watchklk,

I have just checked your site now and it is working perfectly fine at my end, please watch this video: Click to watch video… and please check back your site after removing the cache.

Regards, P-THEMES.

Thank you soo much mate, it’s almost fixed, I am talking to the support as well. I actually want my website to look 100% like the the one in the demo including all the demo content, all of it.

Thanks.

Hello, @Watchklk,

Ok, Its sound’s good, then please communicate with the support.

Regards, P-THEMES.

Hello, @netajisirsat,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.