39364 comments found.
My purchase code for this theme could not active, could you please kindly check.
Hi
We would request you to please reach out to us on our email here and detail out your issue.
We look forward to helping you!
Thank you, Shaminder
Hi, thanks for reply. I find the help information in your support page and fixed it by myself. Thanks.
Hello @vhanh
Glad to hear that your issue has been resolved 
Thanks
-Ammar
Hi, is version 7.7.1 of Avada compatible with Wordpress 6.0 yet? I see the question was asked 2 weeks ago, but there’s been no update to that question in this comment section, and there’s no comment on the Avada page on Envato saying that it is compatible. I have 18 sites running Avada theme, can you advise if it’s ok to upgrade to WP 6.0 yet?
Hi
Avada would always work well with the latest version of WP. You can update the site to the latest version of WP. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to make a WooCommerce website so what is the best theme for it? please
Hi,
You can setup and use WooCommerce with any of our prebuilt websites/demos. However, we do have specialized shop specific demos.
You can go to our main demo site and click on the ‘demos’ button on the right . It’ll show you all our demos. You can also view them based on their category / type e.g. ‘Shop / WooCommece’ will show the Store/Shop related demos that showcase WooCommerce usage with Avada → https://avada.theme-fusion.com/demos
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, I need read more buttons for the blog, are they out of common? 
Hello @graphartline
You can simply use postcard to create the readmore custom button or link of your choice, to learn more about postcard please check our documentation here => https://bit.ly/3No81v8
If you need further assistance with this, please open a support ticket and our team will further assist you.
Click Here to Get Avada Support
Thanks
-Ammar
thanks Ammar, that’s new to me.
We’re glad to assist.
Hi, how do we increase the font size for mobile?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello @nitessaini
This is not a prebuilt website (demo) but a showcase page to show our elements and updates, this is not a part of any demo (prebuilt website) import, yet it can easily be created using Avada without any issues as its built by Avada.
Thanks
-Ammar
Hey there, how does one download or find older versions of the Theme. I’m trying to update according to your instructions but they offer no links to find older versions.
Hi,
If you’re performing update from a very old version, you will see download buttons after you login to the support account and then visit this page.
https://theme-fusion.com/documentation/avada/install-update/updating-avada-older-versions/
Please also see the following update part/important update info before proceeding:
https://theme-fusion.com/knowledgebase/updating-avada-older-versions/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, We have support period for another 4 months. But we are are not to able post support tickets and getting alert as support expired. Please help. Our login id to post support tickets is ‘sierratec1’.
Hello @sierratec
I can see that you have a valid support for sure, I am sending you an email on an older ticket to further check this as you may have changed your email in the system, please check your email inbox.
Thanks
-Ammar
I need to update Divi Builder (or Fusion Builder) to the latest: 4.17.4 – How can I download this with my paid license? Warm regards. N. Silva
Hi
The Avada plugins can be downloaded from your support account. You can download it from your Avada support account at https://theme-fusion.com/support/account/. (in the plugins tab). This would be needed only if you want to do an update via FTP. A registered theme can be updated via the WP-admin area. In either case, do ensure you have backups
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how to enable catalog mode in your beautiful theme? Thanks!
Hi
I am sorry but we do not really follow what you do mean by catalog mode. Can you provide more details on this?
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Catalog mode, I mean – delete everywhere: price, add to cart. The price and add to cart can be deleted in the single product template. but how to remove add to cart on the main page of the store? In other themes, this is done very simply – turn on the catalog mode and that’s it.
Hi,
We do not have a built-in catalog mode in the theme. However you can use one of the many free catalog mode plugins for WooCommerce for this.
Thank you. – Abbas
Hello. Just one more question before you buy it. Can you download several demos and take the elements that we like the most from each one?
Hello @DeDvdes
Yes, you can mix and match the elements from different demos, however you can not expect them to look exactly similar depending on the way the element was designed, for example if the demo (prebuilt site) is using global options, you can not have two sets of global options, but all the elements of every demo can be obtained as they are all made using Avada
Thanks
-Ammar
Thanks!
We’re glad to assist.
Hello, we changed our domain and want to rese the license because of error “The purchase code is already being used on another staging domain.” Where we can reset the license for new domain?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi, I want to create a testimonial like this link. A carousel view. Is it possible with this theme? My support is recently expired. Could you please assist me a little? Thank you for this. https://imgur.com/a/fAl7xdS
And from where can I get these icons shown on your Spa Theme page? https://avada.theme-fusion.com/spa/Hello,
I’m afraid Testimonials do not have a carousel layout. You could display multiple in their own columns like 1/3 or 1/4 columns each with separate Testimonial.
Some demos/prebuilt sites come with their own unique icon sets. You can import the demo to get those consents.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there
Because this ^ username does show a verified purchased badge, can you let us know what the other account username is?
Thank you, MB
Hello, we are using SWAY for our website, but we want to switch AVADA. Is there any support or any way to change our wordpress theme? Thanks.
Hello @Karatasduygu
Each WordPress theme has its own shortcodes and options, you can not make a simple switch from one WordPress theme to another as it may require some adjustments on content level such as changing the elements to our Avada Builder, we do not provide such content changing services but our team will definitely guide you thru out the complete process step by step if that is what you are looking for
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thanks!
We’re glad to assist.
Hi. On the restaurant demo, you have page with products that can be ordered in various quantities using the +/- button. It’s a lovely design. Can I ask what plugin it uses?
Example page: https://avada.theme-fusion.com/restaurant/takeout/maple-mouse-with-chickpeas/
Hello @Troyeccles
This is not using any additional plugin other than WooCommerce in this case, however the demo is using a custom layout which can easily be created in our theme using our Layout Builder, you can read more about it here => https://bit.ly/3zvYiz1
If you need any further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you so much, Ammar!
You’re most welcome
Hello!
I recently updated this theme and I am still experiencing these problems: - Product names/titles are overlapping on carousel element - Product names/titles are going outside the box design on our product page - Font is inconsistent in product descriptions - New element features (although clicked to be seen) such as the gallery element are still not showing
Thanks for your help in advance! Cary
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The modal element feature… is there a way to edit the size of it? there are only 2 sizes in the default .. i want a size that nearly fills the whole screen..
also the direction it pops in is from the top.. is there a way to edit which side you want it to fade in from?
Hello @ogmanofsteel
You can actually use our new Off Canvas feature in this case, the Off Canvas comes with more advanced customisation and freedom, you can read more about it here => https://bit.ly/3x92Jy0
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, I have 3 purchased licenses for this theme? I used the licenses on a couple of demo sites and then took it off but now I can’t use it on the live sites. How can I find out which sites the licenses are currently active on and change them?
Hello @smartsites1
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3GIY9cX
If you need further assistance with this, please open a new support ticket as you have a valid support and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello good day. I wanted to make a website for a small town hall, something very simple. Do you have a demo that I could use to make it easier to do? Thanks.
Hello @DeDvdes
You can checkout all our available prebuilt websites (demos) here => https://avada.theme-fusion.com/prebuilt-websites/
From here you can see which one fits your design and layout that you want to achieve better, the functionality and layouts of each demo can be mixed and match as they are all built using Avada.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Thanks!
We’re glad to assist.
