5418 comments found.
Core Plugin – update required… not working, says “already_used”. Where can I download the plugin. I downloaded the latest theme.zip but this does not contain the plugin. Thanks for your feedback
Hello, @rollermobilclub,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Now, Please reactivate your theme and then first update the theme and then try to update the plugin, I am sure you will not face this issue anymore.
Regards Andon-Design.
Essential grid isn’t working correctly with the new updated theme – when working within elemnetor it keep glitching. Essential grid also doesn’t display when slider revolution is activated like it used to?
I no longer have access to support forums which is a shame – I think it is unfair to remove support for loyal members of your theme so so many years. I really don’t like this new update without warning as others have mentioned, I am having to overhaul change my website.
Hello, @CreativeSabrina,
I have test the Essential grid with the latest version of the theme I have created a new grid in it then I create a block and set that gallery using shortcode of the gallery then I check the preview of it and I found no issue it is working fine with the revolution slider plugin too. Here is the video for a better reference: https://streamable.com/xxqavm
Regards Andon-Design.
Here is the glitch what happens with Essential Grid https://share.vidyard.com/watch/HLCUeJ7LGMLbJY2fHJU4CD?
Hello, @CreativeSabrina,
In your video it’s not clear to understand. Can you please contact us via our support forum and describe your issue in detail with sharing your site access so that our customer team member will help you in order to solve your issue.
Regards Andon-Design.
Submitted
Hello, @CreativeSabrina,
Great!, Now please be patience, once your issue will be resolved, you will get a reply to your support ticket accordingly.
Regards Andon-Design.
I bought additional support when I purchased this theme, however, I cannot use this version at this point in time because of the learning curve. Two questions, will you still support previous versions before 4.0? If so, can I get a refund for the theme since I cannot use it right now? If you don’t support previous versions, can I get a refund for that as well? Thank you.
Hello, @suedesign38,
No, sorry to say that but we do not support the old versions before 4.0 anymore.
For the Refund: Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, that can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards Andon-Design.
WP Bakery is not available with the Update. Pls Help..
Hello, @haarvest,
Can you please contact us via our support system so that we will check and help you out.
Regards Andon-Design.
My support Tenure is over..
Hello, @haarvest,
For plugin update issue, we are going to help you. so please contact us.
Regards Andon-Design.
Hi there, Will the older version of your theme (Version: 3.4.18) still work with the new version of WPBakery? Thanks.
Hello, @leesindet,
Sorry to say, that we didn’t officially test this because as you know from version 4.0 of our theme the WP Bakery is no more compatible with the theme so we didn’t make any test using the WP Bakery plugin. You can check it at your own risk.
I hope you understand.
Regards don-themes.
Thanks for the info. I will test this before trying it on a live site.
Ok Sound’s Great!!
Site broken, Can’t update to latest theme from the theme update page, elementor is not working and the support page is down. Is a fix imminent??
Hello, @kavinandi,
This is our support system URL: https://d-themes.com/support Please generate a ticket here with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.
Regards don-themes.
Hi! This is a presale question. Can I place a full screen video background in homepage? With a transparent menu with social icons, if it is possible.
Hello, @jolona,
First of all, thanks for showing your interest in our theme…
Yes you can set the video by just enabling the video option on the inner section once you enable the video option you can set the video you want please check the image for a better reference: i.is.cc/1AKUnAaH.png
To set the video with the menu and social icon you have to add the below code in the Dashboard >> UDesign >> Theme Options >> Custom CSS & JS then paste the code in the CSS box.
header#header{position:absolute !important;z-index:9 !important;width:100% !important;}
Then save settings and check back to your site after clearing the browser cache.
Regards Andon-Design.
I have been using the Udesign theme for many years and did not realize of the major 4.0 release. It is a HUGE learning curve with the new interface and functionality. I just purchased it the other day and was extremely frustrated that this occurred for the quote to design a website for my customer – now I will be losing money for the learning curve I have to spend time on. Plus the fact there are no videos and the ones I did find there is no narration and it displays at high speed that you cannot follow. I have been using WPBakery and now I also have to learn elementor which is now the chosen block builder.
Here are my questions, can you provide the 3.4.18 version for me that I can start to build on? After that, if I update to the latest 4.1.1 will my site break? Will I still be able to use WPBakery?
Thank you.
Hello, @suedesign38,
First of all, I am very sorry for all the inconvenience you are facing right now.
The thing is that it is a major theme update with so many changes and updations in the functions.
Once you update the theme it overrides all old theme files and new files are implemented. So if you want to intact your old customizations you have to add them again in your new theme files to make it work like it was before and for this purpose ask your developer to do it for you.
And regarding wpbakery working with the latest theme version, there is some issue and I am very sorry for that I know it mentioned on our official site that wpbakery is supported but in recent update we removed wpbakery from our supported plugins list and we missed those tags on ThemeForest and we will remove those soon. So I apologize for this confusion.
Now if you manullay use wpbakery then it is not going to change anything becuase theme pages will not customize with wpbakery anymore.
So now if you want to use wpbakery then ask your hosting provider to restore your old backup and after that do not update theme because you can’t update your old site without any conflict. We replaced all code of the original design theme. It is impossible to compatible with old versions.
Or if you want to update then simply create your site from scratch with elementor plugin. I hope you can understand this.
From any version whenever you are going to update to 4.0 or above your site will break.
Regards Andon-Design.
Is no one answering questions on your support site? I created a new acct and it’s been 5 days without answering a ticket and I see others questions go unanswered as well. I have so many issues with v4 that I need help with.
Hello, @alijohnson5,
Can you please share the numder of your ticket with me here, so that I’ll check and confirm from the support department about it.
Regards Andon-Design.
I created a new ticket (#781) since it appears that my last ticket went missing. Perhaps you are having issues with ZenDesk?
Hello, @alijohnson5,
I have just confirmed from the support department and they said that they already replied to your support ticket #781, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
Hi! I´m trying to install beauty demo, but YITH Woocommerce Wishlis installation fails again and again. http://dreamthemedesign.com/u-design-support/ is with Error 521. Is there any problem in your server? Thank you!
Hello, @ireneorozco,
Please go to Appearance >> Install Plugins and try to Install the plugin from there, otherwise please contact us via our support system with here: http://udesigntheme.com/support/ with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Thanks, that didn´t work. I had to install another demo, because all demo with yith wishlits didn´t work. Thanks anyway!
Hello, @ireneorozco,
It is working fine for me, If you still need help then you can contact us via our support system.
Regards Andon-Design.
Hi, when I update 3.4.18 to 4.1.1 the whole layout of the website is gone, Is there a previous update or what can be the problem?
Hello, @trainingmaastricht,
Sorry for the inconvenience with our theme.
We have update the basis structure of our theme, so it could be occurred compatibility issue after update to 4.x.
So If you want to use old version, you can rollback our theme to old version by using Version Control Wizard.
Nor If you want to update our theme on your site, you should rebuild your site with our upgraded theme.
Regards Andon-Design.
If I have to rebuild, this wil be like building a whole new website. The pages, the colours, the logo the homepage everything isn’t working or gone. My website is black and then everything is white..
Next If I put 3.4.18 back Woocommerce doesn´t work anymore. the shop page gets an error.
Version Control Wizard is a plugin?
Hello, @trainingmaastricht,
No, Control Wizard is not a plugin actually, it is theme feature it was added in the latest version of the theme. You can check this feature from the Dashboard >> UDesign >> Version Control see image: i.is.cc/1rYcOnfa.png by the help of this feature you can get back to the old version of the theme. If this not work for you then please contact your service provider to revert the old backup on your site
Regards Andon-Design.
I don´t have the latest version I have 3.4.18 and there Woocommerce isn´t working anymore. When I install a different theme it works, with Udesign I get a critical error. People can´t use our shop.
Hello, @trainingmaastricht,
As I told you above, then please contact your hosting provider and ask to run the working backup of your site with version 3.4.18 for you.
Regards Andon-Design.
That is the problem I have 3.4.18 and it doesn´t work. That is what I´m trying to tell you. Isn´t there another zip file of another version?
Hello, @trainingmaastricht,
I think you are not understanding me, I know you already have the 3.4.18 version but might be because of downgrade you have lost some of your Customization that you did, so that is why I asked you to contact your hosting provider and ask to run the backup of your site, otherwise please contact us via our support system so that we will provide you the zip file of the theme.
Regards Andon-Design.
Thank you!! It worked!!!! I didn´t understand what you meant. Your support send me the zipfile and everything is working again 
Sound’s Good
Hi! What Composite / Bundle Products plugins are compatible with the theme? From the ones I’ve tested I haven’t found any. Thanks!
Hello, @egl85,
Sorry to say that but we have not tested any specific Composite / Bundle Products plugin with our theme officially, so we are unable to suggest you about it, you can try it with anyone that better meets your requirements, otherwise, this requires Customization.
Regards Andon-Design.
Demo Import not working as expected. I am importing Corporate demo but the header and menu not importing correctly.
Hello, @hlcinc,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Good afternoon,
I have downloaded your “UDesign” package of themes for Wordpress but I cannot find this theme which I was hoping would pre-populate with all of the hard work I have already done. https://d-themes.com/wordpress/udesign/business-consulting/contact-us/I hope I do not have to re-design myself? To try and replicate this??
Please help…
A zoom call would be useful?
I am doing this for a client .. thank you
Hello, @ameliajservices,
Can you please contact us via our support system here: http://udesigntheme.com/support/ with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Hi – I have tried to create an account here 3 x and no success, even with my order ticket no: any advice? could I please receive direct emails from yourself? thank you.
Hello, @ameliajservices,
Please share your theme purchase code PDF file with us via our email: udesignaizaz@gmail.com so that we will check/verify and create the support account for you.
Regards Andon-Design.
Hi, I sent a ticket and I don’t get a response … I just installed the theme, I uploaded a demo and the page is blank. Content is inaccessible .. can you help me please? is a bit urgent …
https://demo.experience.cat/you have access to the website, in the open ticket
thank you
Hello, @marcbenitez13,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
Major issues alongside some of the comments I see above. New update has broken funtionality with Elementor Pro. Elementor pro team has been into my WP site backend and assure me it is a Udesign Core compatability issue. My udesign support has expired so I cannot leave a ticket, but nor do I feel I should have to pay to resolve an issue like this. Please advise.
Hello, @sybasurfa,
Sorry for the inconviniance, we have tested this and we will solve this with the upcoming update of the theme, so please be patience and stay tuned.
Regards Andon-Design.
Hi, thanks for your honest reply.. but I have been waiting some time now since then for this problem solving update, the Elementor and UAE functionality that I pay extra for for is very important to my site and without your software working properly I am losing aspects that I really need in place. Do you have any idea when this 4.2 update to udesign maybe coming.. I mean, do you have a solution to the udesign core issue yet? Is it days.. weeks.. or months? Seriously re-thinking whether I am using the right theme at the moment. 
Hello, @sybasurfa,
Can you please contact us via our support system with your site WP Admin Login details so that we will directly check it for you on your site and fix it for you as well on your site.
Regards Andon-Design.
As stated in my initial comment I do not have access to your support system as it has expired.. so you’re saying I have to pay to get this sorted? Your first reply states “we have tested this and we will solve this with the upcoming update of the theme” and now you’re saying you need to log into and check over my site.. as if it is my site that is the problem? Weeks are ticking by here and my sites functionality is not working as it should because of your most recent 4.1 update. Please offer me a reasonable way to get this sorted.. like giving me a years subscription to your support system so I can do as you ask and we can get this sorted! Thanks.
Hello, @sybasurfa,
If you are not able to contact us via our support system then please share the details with us via our email: udesignaizaz@gmail.com
Regards Andon-Design.
Hi Andon,
Where is the Team support page? I’ve created a register with your support link(http://designtheme.com/support/) Once the register the page automatically redirects to the Porto theme support page(https://p-themes.zendesk.com/). There is no option to create a support ticket for your theme (uDesign).
screenshot: https://itsmyshot.com/image/Ae7pZ
Waiting for your valuable response.
Hello, @abhigeorgekalladayil,
We have solved this issue, please try to Login again and I am sure you will not face this issue anymore.
Regards Andon-Design.
Major issues – theme update broke elementor and incompatibility with elementor pro templates. I have created a ticket with ID #61. Please provide solution ASAP
Theme and UDesign core plugin Version: 4.1.0
Hello, @QiWorks,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
The support is not working anymore….. They closed the support center ….
Hello, @numeractive,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards Andon-Design.
After updating to 4.1.0 many issues are fixed but thumbnails on the single product page are unclickable and also some css customisation rendered useless.
Hello, @egl85,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
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