1508 comments found.
how i can change the font style ? is there any setting ?
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksHello I purchase this theme but when I use purchase cade its does not show me the demo I order ticket please fix that error
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksI did but i don’t get any feedback
hi,
We do our best to monitor the tickets around the clock, however, this is not always possible due to different timezones.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. but is usually faster than that.
Please be sure to wait for our reply, we answer threads for oldest to newest so if you bump the thread before we get to it, it will throw it back to the beginning of the queue and take longer. We will answer it if we have not already,
( We are open from 10am to 7pm (GMT)UTC +5, from Monday to Friday )
that okey but my problem still is up. try to complete that ticket issue until the customer give good feedback.
Can you please send me your ticket number?
my old ticket number this #19358
and new one this #19363
We have already replied to your ticket.
Hello:
after installing themes and header and footer not in Footer showing 2 time Footer with same content and also header option ones more showing in footer. please see the screenshot and let me know how i delete these extra header and footer ??
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thankshello sir:
i created account but your support system asked for providing FTP user and password. at then time i am not aturized to shear it, please help by Email. this is my email haroon@ncp.af
We need to have FTP Credentials or WordPress Credentials to check and resolve the issue.
dear thank you for reply, we can provide WordPress credential, but for some resin we ca not provide FTP. the issue also front end, here in front end have not option of delete if something 2 time show. this code have not any issue, please understand us for not providing FTP
Yes Please Open a ticket with WordPress Credentials.
Dear Sir its not passible, your system submit button cant work if requirement not complete. please see the screenshot https://prnt.sc/QEZZXTq3xtX7
please send your Email or email us at ( haroon@ncp.af ) then we can communicate with Email
You can contact us at support@designingmedia.com
Before buying theme I had selected layout 59 for my website, but after purchasing and installing it is showing first 30 demo layouts. What to do for layout 59?
Hi, Hostiko has two themes layout 1-30 are built-in the WPBakery and layouts 31 to onward are in Elementor. Please download the full package and upload the Elementor version of the theme you will get the 59 Layouts.
Hi. I just purchased your theme and installed it on my site but I am getting errors when trying to install required plugins.
Sorry your support section is offline today.
How do I activate the theme?
hi,
We do our best to monitor the tickets around the clock, however, this is not always possible due to different timezones.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. but is usually faster than that.
Please be sure to wait for our reply, we answer threads for oldest to newest so if you bump the thread before we get to it, it will throw it back to the beginning of the queue and take longer. We will answer it if we have not already,
( We are open from 10am to 7pm (GMT)UTC +5, from Monday to Friday )
Thank you. I sent support ticket.
Thank You!
Please reply ticket #19297, thanks.
Hi, We have already replied to your support ticket.
I am trying to register the license on a temporary domain but it won’t register, it returns a javascript void error. This isn’t the first time it’s happened either.
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksDear friend, template 22 is having problems with the price table, the table frames are not being displayed correctly and previously it was, can you help me or can you check it?
We will thank all of us who use this template.
Attached video.
https://youtu.be/tUMPN11mT04Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksHello, sent you a pre sale question a few days ago with no response, should i write here ? Gabriel
yes please
My question is if whmcs bridge load fast, couse demo not work to see with hostiko theme how does it work. Thanks
?
We are sorry Could you elaborate your question.
Hello…i want to know, if after install hostiko theme and whmcs bridge….it load fast when parse the infoemation i have in whmcs ( kb, client area, news, etc…)
Hi
First installation with many errors when installing plugins
>An error occurred while installing AKD Framework: Download failed. Forbidden.
>An error occurred while installing ElementPress: Download failed. Forbidden.
>An error occurred while installing Hostiko Domain Checker: Download failed. Forbidden.
>An error occurred while installing Hostiko Importer: Download failed. Forbidden.
>An error occurred while installing Slider Revolution: Download failed. Forbidden.
I think there is something wrong with the domain “designingmedia.com” .
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksHI,
We had installed the theme which we brought today and imported the theme demo 41. But once we enable the Header builder we see a empty space in the site . Means the width of the site is increased after the design rendering.
Example, if the site is displaying at 1017px width. After this plugin enable, its increased to 1500px but the site contents are showing only upto 1017px, which results in Horizontal slider being activated in browsers and customers can drag
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksHi just wondering if you can help with installation? Like setting up the theme and integration with whmcs?
hi You can follow this documentation link to setup WHMCS “https://hostiko.com/documentation/whmcs/”
Can I convert this theme into wordpress website selling agency theme. Instead hosting plans there will be demos of the websites for example(as a products I mean). Is that possible?
The theme is basically with respect to Hosting designs. But you can change it according to your choice by easy customization.
I need to know before buying, can I convert it to e-commerce website that going to sell theme demos. And my customers will use whm to see all details about their website, they need to upload docs to panel and etc. I need to be sshure that all things that I mentioned above will work?
Our theme has a flexible design. You can add your functionalities.
why your support page is not working?
The support page is working… Please have a try now.
I installed the elementor theme of hostiko. Domain checker is not working, it keeps loading and loading.
WHMCS bridge has a bug of not going to the packages( products such hosting ) created on the WHMCS, because witouth it on WHMCS works perfectly.
I dont know what to do help please
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksPlease reply my ticket #18974
hi, We have already replied to your ticket.
What are they payment methods ? works with woocommerce payment ? After demo installation. Website in Arabic how do I change it to English ?
Hi, All the payment and sales will be managed by WHMCS
OK. I managed to instal the theme and demo. How do I go about the WHMCS ? How do Instal ? I don’t really get the documentation.
you can follow this documentation “https://hostiko.com/documentation/whmcs/” for WHMCS
Now navigate to the Templates folder of your site. Here you can upload your Hostiko material template file. ? Where do I find this template folder ?
To upload the Hostiko Material template, you will need to Login to your site where WHMCS is installed through FTP.
How do I instal WHMCS ?
Hi
It would be difficult to assess/advise on the issue via the comments section.
We would request you to please contact our support team to have your issue checked by them As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
Please Contact us on support ticket using the link below and our support team will gladly assist and guide you
https://designingmedia.com/support/ thanksCan I import all the demos including every single pages in one click?
No, You can install one demo layout at a time.
We discovered a major issue. Ticket submitted. When anyone visitis your whmcs site, they are automatically logged in. Your own demo shows this too. Go up to logout icon under profile avatar and it says “Logout”. This is a major issue that needs to be fixed. It’s totally halted our launch of our site and costing us money.
Hostiko Demo – https://akdesigner.com/whmcs-templates/index.php?systpl=hostiko-light&carttpl=hostiko-cart%20rel=
Notice you have logged in status without logging in. MAJOR BUG. When we switch back to default theme, we are logged out.
Thanks for your concern. Your point has been noted now and we will check it as soon as possible.
FYI, the whmcs bridge for wordpress isn’t supported anymore.
