1317 comments found.
If you put a tel link in the header it does not work, it adds the domain to the link instead of allowing it to be click to call
Hello,
You can use the “Text with icon” element and insert the tag with the needed href For Call—> http://joxi.ru/KAxy7kosV0L8vr
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Hi,
Images do not open in lightbox mode. Any idea why please?
https://onek.org.cy/6o-up-to-youth-festival-neon-2022/#1660306960790-adc9b81e-edd1thank you
Hello,
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Hi,
Is there any way for the tabs to be vertical isntead of horizontal? I could not find such element or option.
THanks
Hello,
There is no such kind of option by default. The theme doesn’t include pre-build elements with a vertical design. You can order such kind of changes from modification for a reasonable fee >>> https://stylemix.net/?utm_source=themeforest&utm_medium=08_07_2022&utm_campaign=hire_us
Cheers
Hello, currently the Pearl theme is stuck with the version 6.7 of the plug-in ‘WPBakery Page Builder’. This plug-in is actually under version 6.9 for the rest of the users. Any estimates on when this plug-in will be updated for the Pearl installation? Thanks!
Hello,
The latest version of the WP Bakery page builder plugin will be included in the future updates of the theme. With the new version of the theme, you will be able to update all the theme pre-packed external plugins as well as soon as possible. Some fixes and improvements are taking more time than expected. Unfortunately, we can’t provide an exact release date.
Cheers
Ok, we’ll be waiting 
Thanks!
I am really having a bad experience with _StylemixThemesSupport I have purchased the pearl theme there is an issue in the home page slider on mobile phone, rather than fixing that issue, their support executive Mr. Stan keep asking me to go for paid support customization. This is the theme issue as it is not viewing properly in the mobile many times I have been raised a ticket, but the way Mr. stan reply is quit unprofessional. The issue has not been resolved. Again Mr. Stain he is keep saying that they are not supposed to fix the layout issue. He added the random css which not even corrected the layout of slider on mobile phone. And he asked me to raised ticket every time rather than replying on the same ticket, I asked for other issues and shared the screenshots many time, but it seems he ever look at those screenshots which are the basic issues, and that should be corrected within the free support, but its seems they are just wanted to making the money and keep pushing during the free support period that customization is not our job. I am not asking for customisaton I am asking the basic layout which should be on website. I am really annoyed we need to make the website live but their support disappointed us.
Hello,
Thank you, we do appreciate your kind diligence and feedback! Please note, that setting up already changed and custom slider templates are not the theme-related settings and options in general. We have checked the history of the ticket. You are using the Slider Revolution plugin for your Home Page. By default, the theme demo layouts come with the demo Home Page and with demo Slider Templates. You have already changed the default appearance of the demo layout from your end. The Slider option is a separate section and the theme doesn’t control the settings of the Slider Revolution plugin. So, you need to properly manage the responsive settings of your home page slider manually from your end. We recommend you to have a look at the following link below, where you will be able to find the section on How to make Slider Responsive >>>> https://stylemixthemes.com/wp/slider-revolution-the-ultimate-guide/
Cheers
Are you aware of the bug in stm-configurations of the pearl theme?
(DevTools failed to load source map: Could not load content for https://www.hightechstrategies.com/wp-content/plugins/stm-configurations/megamenu/assets/css/megamenu.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE)
Hello,
We didn’t detect any such kind of issue in our testing environment with the latest version of the theme and external pre-packed plugins. You need to make sure that you are using the latest version of the theme, and all the theme plugins should be updated in the appearance > install plugins section. In addition, you need to make sure that you set the site permissions and file permissions of the theme and plugins by contacting directly your hosting provider team, as the 404 issue comes on your site
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Hi,
is it normal that I’m not able to access the “Plugins” section in the main menu of “My Pearl”? I always get a “Sorry, you are not allowed to access this page.”
Thanks for helping!
Hello,
Yes, it is normal. When there is no need for the pre-packed plugins to be updated/activated/installed, the section will be closed
Cheers
Hi,
I would like to make changes to my current pages by taking elements from other demos. I know the theme does not allow importing template elements but only whole pages. The problem is that the page import function offers very few themes! For example, I wanted to work on “BUSINESS TWO” but it is not available. As my site is currently online, I don’t want to import the whole demo, but only certain pages without breaking my site. Do you plan to update the “import page” module with all Pearl demos?
Do you plan to update the theme soon to have the latest version of WpBakery for example?
Thanks
Regards
Hello,
The Motors theme is a multifunctional WordPress theme and by default, the theme includes multiple demo layouts. Each of the theme demo layouts is different with its own unique style/design and features in general. It needs to modify the theme and STM Motors Extends plugin templates in order to use different features in different demo layouts and combine two or more demo layouts features in one site. Please note that the customization does not part of theme support due to the ThemeForest policy. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy).
Note that the comments section is for pre-sale questions by default.
The update will be as soon as our developers and managers will be ready to update the theme, we are not able to provide with approximate date from our end.
Cheers
Hi
Thank you for your answer but I think you misunderstood my question. I’m not asking you to work on the personalization of my site, I’m not asking you to fix a bug… I just wanted to know why in the “import page” function it is not possible to have the choice among all the demos visible on theme forest?
Thanks
Hello,
Thank you for the details and clarification, we do appreciate your kind diligence! We will notify our developers to include new pages in the pages importer tool for future updates. Note that, this is not a bug, it just needs to include more extra pages for the import tool step-by-step
Cheers
Hello, i have instaled theme, all plugins activated and updated, but i dont have a sidebar in left manu to edit.
Hello,
Pages and sidebars are editable and you as admin of the site can manage them manually. For details kindly check the theme documentation >>> https://docs.stylemixthemes.com/pearl-theme-documentation/setting-up-your-website/sidebars
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Hi! I’m running two websites on the same webhost, both made with Pearl. I want to update the server’s PHP version from 7.4, but on one of the websites that causes an error:
“Warning: The magic method Vc_Manager::__wakeup() must have public visibility in [...]/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php on line 202 Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in [...]/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 673”.
I was thinking this looks like a problem with the Page Builder, and I see that on that website I have version 6.0.5, and on the other (where PHP 8.1 is not a problem) I have version 6.6.0. Both sites are on Pearl 3.3.3.
I don’t get prompted to update the Page Builder, though, and it also doesn’t update automatically. How can I get the latest version for both sites?
Hello,
We recommend you use the php 7.4 version with the latest version of the theme. The recommended php version is 7.4. If you are using the php 8 version, you need to downgrade to 7.4 by contacting your hosting provider team
Cheers
Hi! I am on 7.4 now, that works for both sites. But my question remains: How can I get the latest version of WP Bakery Page Builder?
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Regards
This is the category list page and I want to change or remove the “Subtitle Text” from the breadcrumb but I couldn’t do it. can you help me https://ibb.co/ZmZRXW5
Hello,
You need to check the Breadcrumb plugin settings, the theme options do not control it by default. In addition, you can try to remove with custom CSS as well that you can insert under the appearance >>> customize >>> CSS section
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Hello, I am interested on your theme to make a nice view Furniture Corp. website. But On mobile view there is some visual problem like grid not shown good. Please see below link. Is this kind of problem solved or…?
https://i.ibb.co/q0HNnVx/2022-06-27-14-28-12.pngHello,
Thank you for the info provided, we have notified our devs teams and it will be checked and fixed in the coming updates of the theme as soon as possible
Cheers
Hey guys, i think i just found a bug (latest version) take a look here -> https://imgur.com/a/0SuQZuO i’ve set the Header once in the background in the order: IMAGE / MENU / SOCIALS / SEARCH, hit Save, everything was fine, i’ve refreshed it, and the tabs dissapeared, i’ve set again IMAGE thinking i need to do it again, i’ve put the logo once again, it shows on main page, like the rest of the info but in the back it’s still empty. Any ideeas for this behaviour ? (fresh install)
Hello,
We didn’t get such kind of unexpected case in our testing environment. So, we highly recommend you check the issue by deactivating all of your site’s extra third-party and caching plugins as well
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
There’s no need for a ticket anymore, had to reinstall the theme all together, i’ve deactivated all 3rd party extensions, problem was still there, had to reinstall the theme + theme child to “fix” it. Weird.
We are glad that you have resolved the unexpected case on your own.
All the best!
Hello,
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Hi. I changed the logo on the website and suddenly the full background fill color of the header disappeared and no matter what I do, it won’t display. If I change the header background fill to “container” the color displays, but not when I set it to “full”. Please advise as I don’t think renewing support for this issue is necessary. TIA.
Hello,
Thank you for the details, we do appreciate it!
Could you please kindly share with clarification screenshot attachments as well? We will send the case to our QA department directly, if they will find the issue in our testing environments as well, the needed fixes will be included in the future updates of the theme. Thank you in advance!
Cheers
Hi there… Nevermind… I found the problem and fixed it. 
New day, new brain… LOL!
Hi,
Wow, we are really glad that you have sorted it out!
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
All the best
@support team. is this item support woo commerce multivendor plugin?
Hello,
The theme is compatible with the Woocommerce default plugin. Unfortunately, we didn’t test any Woocommerce Multivendor plugins with our themes and we don’t have experience in using such plugins. Therefore, we can’t provide you with any suggestions and details about the plugin compatibility.
Cheers
Hi admin, can you help me how to change link button “contact us” in the bottom detail vacancies https://snapinnovations.com/vacancies/project-manager/. thanks
Hi,
You can set up it in the Theme Options > Post Types > Vacancies section.
regards
Thanks suwun
Hi,
The error means that you didn’t enable the Maps JavaScript API on your Google Console account. You can enable it in the API Libraries section.
regards
Please help! I just updated the theme and all of our services pages disappeared!!! Where did it all go?
Hi,
Did you update the included plugins as well?
regards
Hello admin, I have two different website is it possible to use this theme for both? Thanks
Hi,
You can sue the theme in one single domain. For other domains, you need to purchase separate licenses.
regards
We are facing an issue, the plugin “Breadcrumb NavXT” keeps crushing the theme with the following error while importing the demo file “There has been a critical error on this website. Please check your site admin email inbox for instructions.” what should I do?
I have fixed the issue thanks, but here’s another issue, I’m unable to edit the contact form at the footer this error keeps showing whenever i start editing the form “The “contacts” block was affected by errors and may not function properly. Check the developer tools for more details.
The “contacts” block was affected by errors and may not function properly. Check the developer tools for more details.” what should i do ?
Please submit a ticket on our support website and our technical experts will troubleshoot the issue directly on your website.
regards
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