39364 comments found.
I have a big problem with the Avada Builder at mobile devices (my android tablet) – the edit items at the page creat section is not working anymore. When I click at the edit/modify buttons of the Avada Builder, nothing happens.
When I do the same at my laptop, no issue at all. Only at my mobile device the issue – I was always working at my tablet with it – but now not able to work anymore. I had not used it since about 1 year, had no time.
And I know my support has expired – I cannot ask about that Avada problem there. It seems that due to your Avada 7 changes anything happened
What I must do that it works again at mobile?
Everything is working at my WordPress site, exception the Avada Builder & the buttons Example 1/1 to change to 1/2 as well add itmes – everything I have tried all settings at my mobile device, nothing helps
Thanks
Hi there
This is not being reported as an issue within our support right now. If you cannot submit a support ticket for some reason, you can contact us directly via this contact form > http://bit.ly/2NJoU51
Thank you, MB
Hi
After build a website by avada theme it’s really awesome. But when I view the website from small size screen device like 14 or 13 inche laptop then the website isn’t showing good. Here is the screenshot: https://prnt.sc/sIJUdtioyQQV
Also, we cannot change the year from the footer. Here is the screenshot: https://prnt.sc/HDQlb4EhUg6z Please help me to solve it.
Hi there
You have active support and we do not provide support via the comments section. Please submit a support ticket and a member of our team will gladly assist you > https://theme-fusion.com/support/submit-a-ticket/
Thank you, MB
nevermind. figured it out. Thank you.
Hi there
You can log into your support account, navigate to the “Purchase Code” tab, and manage the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Also, have a read through the Avada Registration Q & A – https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/
Thank you, MB
Hello, there is an error in element “Woo Featured Products Slider”. Never display the “Sale Badge” label. In other elements work fine. It also doesn’t work if you check “Title on rollover”.
How is it fixed?
Hello @azhor
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks, it was just a comment so that you could solve the error in the next version. “Woo Featured Producsts Slider” is used a lot and should not fail.
Hello Azhor
The sale badge is not put on the featured product slider on purpose as a design decision, however the right sale price should be displayed on the product, this is because with the rollover option it won’t be suitable to force it, however you can use woo product carousel in this case to show the sale badge instead.
However regarding the option field on the element, i will further discuss this with our team.
Thanks
-Ammar
what you say is strange because with the element “Woo Product Carousel” it works. So it’s not a design decision. Always referring to the option “Title below image”. The problem is that if you want the label “Sale Badge” for the featured products you can’t do it.
Hello @azhor
I understand that, that is why I mentioned it working without any issues on Woo Product Carousel, however Foo Featured Image Slider is a different element, secondly we are going to merge the Woo Product Carousel and Featured Element Slider in future aswell so you will be able to get the functionality of both in same element 
Thanks
-Ammar
Hi Ammar,
just for your information, in “Avada Live” mode it works properly. That’s why we think it’s a code error in “Woo Featured Products Slider”. Thanks.
Hello @azhor
I have further discussed this with our team and we have made some changes to the element, in our next version you should be able to see the sale badge on Featured Product Slider, the next update will be out soon
Thanks
-Ammar
Hello, i’m building a website for a client and we’ve decided it best to add the shop and the services sections as separate installations in different directories but on the same domain. www.example.com (shop) / www.example.com/bespoke/ (bespoke services). Question is; Will I need 2 licenses?
Hello @rankingquest
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
To learn more about how the licensing works please checkout our FAQ section here => https://bit.ly/3I7Q02r
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
Quick question on the menu.
My client has pages names that are 3+ words.
How can I make the menu so the words wrap, so the first word will be in line 1, and the other 2 words will drop to a second line.
Thanks
Hi
This would need custom CSS. I am afraid there no native option to do this. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Does this theme support Wordpress 6.0? Specifically if the theme would work fine with the native Wordpress 6.0 blocks.
Hi,
Avada is fully compatible with WP 6.0.
The blocks / stock WP builder is an entirely different builder compared to our Avada Builder. Pages created with one builder will not be editable with another builder. We’d recommend using our Avada Builder where possible for the best experience is its a powerful and flexible page builder.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, how do we change the text wording on the Woo Stock Element, would like to change the wording after the quantity where it says “In Stock” so for example, would like it to say “12 Spaces Left” thank you
Hi,
For that I’d recommend checking WooCommerce documentation as I do believe they have an option to show quantity like that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, Very nice them that i use for 4 years now !
I am currently having a problem with the navigation of my site. Indeed, I would like it to be divided into 3 blocks: - the logo (on the left) - the navigation (on the left) - the Login & Free Trial button (on the right)
Putting a margin on the contact element causes a line break on many screens, and calling 2 different menus causes the same problem.
What can I do?
Hi,
This can be achieved more flexibly with our new Layout Builder with a custom header.
For details on how to build custom headers in Avada, please see: https://theme-fusion.com/documentation/avada/layouts/how-to-build-a-custom-header/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My purchase code isn’t working. It says that the purchase code is being used on another domain. I am not using it in any other domain, how do I fix this issue
Hi,
For that, please reach us via the form on this page with your issue details and purchase code so we can check this for you: http://bit.ly/2NJoU51
Thank you. – Abbas
I can’t access my license which is active I forgot my account and I can’t create a new one with my new license can you please help me solve the problem please c is very urgent thank you
Hi there
You do have two different support accounts, not sure why that is. Either way, we have reached out to you by email to sort out your account access. Please check your email inbox.
Thank you, MB
it’s done I received ms accces I sent a tiket thank you it’s the account manalmeg@gmail.com
Hello Manalmegzari
We have received your ticket and our team member have responded to it, please check your email further.
Thanks
-Ammar
I can’t log in to my account please help me I have to solve the problem thank you
Hello There
You do have a valid support with us, if you are not able to open a support ticket please send us an email here => https://theme-fusion.com/engage/
Thanks
-Ammar
hello please I would like to change the language of the counter the day the hour minute and second in French can you do it please thank you
Hello @manalmegzari
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
PRESALE Q. Can i customise the layout of the woo product page? or can i only use the pre made options? [position of picture, size, position of description, size of price, accordion in description, different header picture per product etc…], thank you.
Hi,
With our new Woo Builder feature you can actually create a custom layout for single product pages. So you can flexibly design the overall page as you please. For details, please see this post:
https://theme-fusion.com/documentation/avada/woocommerce/the-avada-woocommerce-builder/
Thank you. – Abbas
Can not support Wordpress 6.0. can not use slider on the front page.
Hi
Avada certainly support WP v6.0 and the Avada slider works well too. If you are having any issues with a slider then please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I forget the register email. so i can not get any support from you any longer.
Sorry, not forget the register email. the register email do not used for a long time.
Hi
Even if the support email is not used for a long time, you can use it to create support tickets. If your support is expired then you can renew your support based on our documentation here
We look forward to helping you!
Thank you, Shaminder
I have renew the support today, but i forget the register email and can not login in now.
Hello @Jeremyhon
We have already received your support ticket minutes ago so I believe this has been taken care of already.
Thanks
-Ammar
Hi my licence is saying locked contact you? I can’t send a ticket as my support has run out. I’ve moved Domains and had issues with my local install what has required me to install it a few times, but this has happened throughout my support period, very strange why it’s now locking the licence now my support has ended! Can you tell me why?
Hi there
The only way a single purchase code can be locked is if the single purchase code is used to register multiple top-level domains and it has nothing to do with whether your support is active or not.
Our team has replied to your direct email and has also explained this all to you as well.
Thank you, MB
Yes and as I explained I’ve tested this on different servers and had issues with the local install where iv had to keep re registering the theme, however the theme has only ever been on one domain at a time as it won’t let you register it unless you de-register it on the theme fusion website. It may not have anything to do with whether you have support or not but it seems funny that it gets locked just after it runs out. Moving on now I know about your staging policy and strict domains rules, can i get it unlocked so i can register it on a domain??
Hello There
I have again sent you an email on the registered email address with this account, please get back to us there further.
Thanks
-Ammar
Hi, we are experiencing an issue where Google is saying that our website is not mobile friendly. Please see test below:
https://search.google.com/test/mobile-friendly/result?id=b_ejd1T8kgfcrjow4oZ_8gIt becomes mobile friendly when disabling the header or changing the theme to a 2022. We have also tried the different headers types and disabling the header elements and adjusting the global options and still no change.
Please can you assist and advise what the issue could be?
Thanks.
Hi there
If you check this Avada prebuilt site (Accountant) > https://avada.theme-fusion.com/accountant/ – or any of the others, they are mobile friendly according to the same service > https://d.pr/i/cIKTwy
You have active support, if you need some assistance, please submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hi, We are not getting the registration confirmation email. Please can support test the link on google mobile friendly and provide feedback?
Hi.
I am afraid we can not provide details support via the comments section. Can you please check your spam mails to ensure the confirmation emails is not being added to spam
We look forward to helping you!
Thank you, Shaminder
Hello I am using translatepress plugin to translate the theme to Arabic ( RTL) and there are some blocks need t fix ( left to right ), i can see the rtl.min.css and i tried to edit this file to add some custom css to fix this issue but it doesn’t work please advice . .thank you
Hi there
If you need some assistance or have any other questions, please submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Have support. Can’t login to submit a ticket. Says wrong email and login. Tried to register and says purchase code already in use. Need to submit a ticket, but don’t have a way to access the system and do it.
Hi ddoxey333,
Please reach us via the form on this page and explain your issue so we can check further and we’ll resolve this for you: http://bit.ly/2NJoU51
Thank you. – Abbas
hello themefusion. i purchased multiple avada licenses but they are all out of the 6 month support. so i try my luck in the comments section with 1 request. please check the privacy bar content. when adding “custom cookies” then ALL cookie descriptions are messed up and not in order anymore. please have a look at it. thank you!
Hi,
We appreciate your continued business.
For this, please can reach us via the form on this page so we can check this further for you: http://bit.ly/2NJoU51
Thank you. – Abbas
