39372 comments found.
if you wanna change the search field placeholder there is nothing to do.. really nothing to do!!.....
Hi,
You can specify a custom place holder using the place holder field in the search element. For the default search field in other, you can add a translation for the ‘Search’ word via the translation file.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I have multiple sites that are showing a different language (Chinese perhaps) within the Facebook Page Plugin Widget. All of the sites are setup with the URL only and not using the new Facebook App option. Just thought I’d notify someone. Thanks
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will check this further for you.
Click Here To Get Avada Support
Thank you. – Abbas
How can I fix featured image size in Blog Element.
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I am trying to update FileBird but I am getting the error:
An error occurred while updating FileBird: Update package not available.
Any ideas?
The FileBird update is showing up in the WordPress updates. Slider Revolution has an update available also but it says “Go Premium and doesn’t show up in the WordPress updates. It would be nice if FileBird did the same. Is this planned?
Hi.
Please do ensure you are updating the plugin by going to WordPress admin panel dashboard → Avada → Plugins and not the regular plugins section. If you do see an impending update showing for a plugin then it will be released in the Avada plugins area shortly
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I installed Avada latest version and Downloaded Classic Demo. In Avada -> Options I have enables Sticky Header enabled for all devices. But in the front-end header does not stick on scroll. How can I make sticky header?
Hello @Modern_Themes
The Avada Classic demo actually uses a global header layout so you need to be setting this up from the Layout container itself, if however the issue persists please open a support ticket and our team will check this out further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
For that you can toggle the “Position Sticky” setting under any container settings there > Extras tab in layout sections. Once enabled, you will get a new “Element Sticky Visibility” option under the child columns’ settings > General tab.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we assist further.
Click Here To Get Avada Support
Thank you. – Abbas
Hey all, I’d love to use the Caterer website demo but it’s not showing up in the prebuilt Sites list. Does it go by another name or is there another way to load it?
This is the one I’m wanting and not finding https://avada.theme-fusion.com/caterer/caterer-home-alternate/Hi
Please do ensure you are on the latest version of Avada (7.7.1 as we speak).
These are our detailed and comprehensive update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, There! I am a web designer and love your theme. Recently I bought your theme twice and Checked statements there are include some detail that name was ‘Avada | Website Builder For WordPress & WooCommerce (6 months included support)’. Actually I don’t need this one. Could you refund two of this? Invoice number are IVIP48072875 and IVIP48004529.
Thanks 
Hello @schlkings
We will gladly assist you with this query, however we do need you to please send us your complete query via a proper ticket so our team can look into this precisely, we do not process refunds here, you have a valid support and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I’m getting the following error for a website I’m trying to really use this theme: “The purchase code has been registered too many times. Please contact ThemeFusion to resolve.”
The non-sense aspect in this error prompt is that I’ve been using the purchase code on the very same domain. It even yielded errors when I changed www. to non-www.
You need to resolve the problems associated with your own code. This theme seems to have issues with PHP versions above 7.4 and you advertise it as PHP 8.X.X compatible, which should be a shame on your side with all those sales records. While you mention on your Requirements page this is PHP 8 compatible, it’s obvious that you haven’t tested this thoroughly for at least PHP 8.X or 8.X.X or above.
Please also carefully note that PHP 8 does not equal to PHP 8.X.X or higher.
You’ve wasted my precious time. Go check from your own logs!
Please be careful and stop wasting people’s times.
Many obvious problems, really!
Please behave and resolve ASAP.
Log below:
Downloading installation package from https://updates.theme-fusion.com/?avada_action=get_download&item_name=Fusion%20Core&ver=7.7.1&code=0424f575-2d9a-49e0-8045-32368d55ed0a…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Fusion Core installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.
Hi there
There are 4 things to note:
(1) You can log into your support account, navigate to the “Purchase Code” tab, and manage the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Also, have a read through the Avada Registration Q & A – https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/
(2) Avada is 100% compatible with PHP 8+ and in line with WordPress requirements, and is thoroughly tested.
(3) For this error > (PCLZIP_ERR_BAD_FORMAT) that is related to the server configuration. Make sure that the cURL extension for PHP is installed and activated on the server as it is not related to WordPress, Avada, or plugins.
If cURL is installed and activated, then please make sure that the following PHP Functions are also activated.
- curl_exec() - curl_multi_exec()
(4) – Read the error message provided > “The update procedure could not delete the plugin due to a permissions issue on your server.” – that shows that this is server related and has nothing to do with WordPress et al.
Thank you, MB
Thanks, I’ll check these.
You’re most welcome
I have a big problem with the Avada Builder at mobile devices (my android tablet) – the edit items at the page creat section is not working anymore. When I click at the edit/modify buttons of the Avada Builder, nothing happens.
When I do the same at my laptop, no issue at all. Only at my mobile device the issue – I was always working at my tablet with it – but now not able to work anymore. I had not used it since about 1 year, had no time.
And I know my support has expired – I cannot ask about that Avada problem there. It seems that due to your Avada 7 changes anything happened
What I must do that it works again at mobile?
Everything is working at my WordPress site, exception the Avada Builder & the buttons Example 1/1 to change to 1/2 as well add itmes – everything I have tried all settings at my mobile device, nothing helps
Thanks
Hi there
This is not being reported as an issue within our support right now. If you cannot submit a support ticket for some reason, you can contact us directly via this contact form > http://bit.ly/2NJoU51
Thank you, MB
Hi
After build a website by avada theme it’s really awesome. But when I view the website from small size screen device like 14 or 13 inche laptop then the website isn’t showing good. Here is the screenshot: https://prnt.sc/sIJUdtioyQQV
Also, we cannot change the year from the footer. Here is the screenshot: https://prnt.sc/HDQlb4EhUg6z Please help me to solve it.
Hi there
You have active support and we do not provide support via the comments section. Please submit a support ticket and a member of our team will gladly assist you > https://theme-fusion.com/support/submit-a-ticket/
Thank you, MB
nevermind. figured it out. Thank you.
Hi there
You can log into your support account, navigate to the “Purchase Code” tab, and manage the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Also, have a read through the Avada Registration Q & A – https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/
Thank you, MB
Hello, there is an error in element “Woo Featured Products Slider”. Never display the “Sale Badge” label. In other elements work fine. It also doesn’t work if you check “Title on rollover”.
How is it fixed?
Hello @azhor
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks, it was just a comment so that you could solve the error in the next version. “Woo Featured Producsts Slider” is used a lot and should not fail.
Hello Azhor
The sale badge is not put on the featured product slider on purpose as a design decision, however the right sale price should be displayed on the product, this is because with the rollover option it won’t be suitable to force it, however you can use woo product carousel in this case to show the sale badge instead.
However regarding the option field on the element, i will further discuss this with our team.
Thanks
-Ammar
what you say is strange because with the element “Woo Product Carousel” it works. So it’s not a design decision. Always referring to the option “Title below image”. The problem is that if you want the label “Sale Badge” for the featured products you can’t do it.
Hello @azhor
I understand that, that is why I mentioned it working without any issues on Woo Product Carousel, however Foo Featured Image Slider is a different element, secondly we are going to merge the Woo Product Carousel and Featured Element Slider in future aswell so you will be able to get the functionality of both in same element
Thanks
-Ammar
Hi Ammar,
just for your information, in “Avada Live” mode it works properly. That’s why we think it’s a code error in “Woo Featured Products Slider”. Thanks.
Hello @azhor
I have further discussed this with our team and we have made some changes to the element, in our next version you should be able to see the sale badge on Featured Product Slider, the next update will be out soon
Thanks
-Ammar
Hello, i’m building a website for a client and we’ve decided it best to add the shop and the services sections as separate installations in different directories but on the same domain. www.example.com (shop) / www.example.com/bespoke/ (bespoke services). Question is; Will I need 2 licenses?
Hello @rankingquest
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
To learn more about how the licensing works please checkout our FAQ section here => https://bit.ly/3I7Q02r
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
Quick question on the menu.
My client has pages names that are 3+ words.
How can I make the menu so the words wrap, so the first word will be in line 1, and the other 2 words will drop to a second line.
Thanks
Hi
This would need custom CSS. I am afraid there no native option to do this. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Does this theme support Wordpress 6.0? Specifically if the theme would work fine with the native Wordpress 6.0 blocks.
Hi,
Avada is fully compatible with WP 6.0.
The blocks / stock WP builder is an entirely different builder compared to our Avada Builder. Pages created with one builder will not be editable with another builder. We’d recommend using our Avada Builder where possible for the best experience is its a powerful and flexible page builder.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, how do we change the text wording on the Woo Stock Element, would like to change the wording after the quantity where it says “In Stock” so for example, would like it to say “12 Spaces Left” thank you
Hi,
For that I’d recommend checking WooCommerce documentation as I do believe they have an option to show quantity like that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, Very nice them that i use for 4 years now !
I am currently having a problem with the navigation of my site. Indeed, I would like it to be divided into 3 blocks: - the logo (on the left) - the navigation (on the left) - the Login & Free Trial button (on the right)
Putting a margin on the contact element causes a line break on many screens, and calling 2 different menus causes the same problem.
What can I do?
Hi,
This can be achieved more flexibly with our new Layout Builder with a custom header.
For details on how to build custom headers in Avada, please see: https://theme-fusion.com/documentation/avada/layouts/how-to-build-a-custom-header/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My purchase code isn’t working. It says that the purchase code is being used on another domain. I am not using it in any other domain, how do I fix this issue
Hi,
For that, please reach us via the form on this page with your issue details and purchase code so we can check this for you: http://bit.ly/2NJoU51
Thank you. – Abbas
I can’t access my license which is active I forgot my account and I can’t create a new one with my new license can you please help me solve the problem please c is very urgent thank you
Hi there
You do have two different support accounts, not sure why that is. Either way, we have reached out to you by email to sort out your account access. Please check your email inbox.
Thank you, MB
it’s done I received ms accces I sent a tiket thank you it’s the account manalmeg@gmail.com
Hello Manalmegzari
We have received your ticket and our team member have responded to it, please check your email further.
Thanks
-Ammar
I can’t log in to my account please help me I have to solve the problem thank you
Hello There
You do have a valid support with us, if you are not able to open a support ticket please send us an email here => https://theme-fusion.com/engage/
Thanks
-Ammar
