996 comments found.
Hello, I am looking into buying Bundle licenses probably 5 licenses and I am here by writing to check if there is any such option to buy Bundles as on themeforest I cannot find any such option, also wanted to check if there is any discount available for such scenarios, please let me know thanks.
Hi,
Our director may contact to your email now, please check your email.
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Hello, after updating the theme and wordpress to version 6.0. Enable Page Title functionality has stopped working. The page always displays the title regardless of the setting.
Hi,
Could you send an email to me: support.loc@goodlayers.com with your purchase code then we can check it together.
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Hi, I have a problem: I no longer see the “X” key in the Elements and Wrapper tables. So I can’t delete anything, only add items. I updated worpress, I entered the purchase code again, I updated everything I could update, but the problem persists. I can’t work on my site and this is giving me problems. Then if I add an item and I manage to publish it, the update shows up after 30 minutes / 1 hour.
What should I do?
Goodlayer support advised me to contact the author of the theme. I urgently need to fix these problems. Thank you. Help me. G.
I replied your email yesterday. Can you provide us the ticket url via the email so we can check?
I’m not sure you opened the ticket with Envato or not but that’s the wrong place. We provide support via http://support.goodlayers.com
Also, before moving on, please make sure to update the theme to latest version as well. To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Thank you! I can’t open a ticket because the license is from 4 years ago, buy from a studio that has closed. At this point I should buy a new license in the name of the company that owns the site. I install the theme again manually and let’s see if the problem still persists. Otherwise I will contact you and having the support for 6 months, I will definitely come to the conclusion of this problem. We update!
Does the latest version of the theme support wordpress 6.0 ? is it safe to update to the latest version of wordpress?
Yes, you can update to WP6.0 now but also make sure that your plugins are compatible as well.
Cheers! 
[Repurchase] License Question We purchased the Infinite license now more than 12 months ago. This means that updates will no longer be supplied to us in Wordpress? And if we do re-purchase another 12mo license, what steps do we do to “reconnect” us in Wordpress so updates will come to us again? Thanks!
Hi,
No, you don’t need to repurchase in order to get the update(even it’s more than 12 months period)
To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Hello im helping a friend who bought this theme since 6 years ago, when i try to change add/remove a query field it never work, how can i fix that plz thanks
Here is the site www.trip500.com
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi! I’m using tribe events as event manager plugin but goodlayers options are not displaying as usual in other post types, is there a way around it? Thanks
Hi,
Could you provide a screenshot about it? I’m not sure what’s the problem in here.
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Thanks!
Hi,
We don’t have a style for the single event from the tribe events plugin, it’s using the default layout itself.
We don’t have a plan to style for it at the moment.
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Why do I have wrong submenu marker icons? Everything is updated. www.najaskou.dk
Hi,
Could you update it to 4.0.0 with all the plugins updated so we can check it again?
Changelog: https://support.goodlayers.com/document/infinite-changelog/ .
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Yes, I have updated the theme now. But the issue is still there.
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
4. Go to GoodLayers > Miscellaneous > Plugins > Enable those icons then check it again.
Let me know if this helps or not.
The problem was a plugin called “Menu icons” by ThemeIsle. When it’s deactivated, the icons show up. Thanks!
Hi,
Glad it’s working for you now. Have a nice day!
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2 Questions before finalizing my purchase; in Architek or similar demos:
1. for subitems of portfolio, do I have the option of have internal video (with no external link such as YouTube or Vimeo) in addition to stationary photos? If so will I have the option for have it autoplay as the user chooses it or they will need to press play? What about loop replay?
2. in portfolio or other parts of the website will I have the option to have “before and after” slide similar to this one: https://prague.foxthemes.me/projects-item/alto-furniture-2/Thank you
Hi,
First of all, thank you for your interest
1. You can do it with the video element as my screenshot: https://imgur.com/dF91HiE .
2. We don’t have that feature, sorry.
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How to hook recaptcha3 to blog comments ?
Hi,
You can add it in: comments.php file in the theme folder.
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How can I turn off the automatically populating portfolio format when building new portfolio pages that loads by default?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Is there a way to completely disable google fonts and use only used fonts locally?
You can upload your own custom font but currently, we don’t have an option to disable Google font yet. But we will consider for this option.
Thanks for your interest by the way
Thank you for your quick reply. i’m actually using infinite template already. Purchased under company’s account not mine account. I got request to remove google fonts due to current GDPR concerns. Data are sent to US when loading google fonts, therefore i can’t make a website compliant if it’s hitting google servers. I will find a workaround for now, however i think you should consider to give users option to fully opt out google fonts and use them locally instead.
Hi,
Thank you so much for your suggestion.
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I can’t update the “goodlayers” plugins, and the website doesn’t load properly. I get the error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Can you make sure to register the purchase code first? https://take.ms/NCclJI (if you did, please click on the refresh button, you may be required to do it again.)
Thank you. Refreshing the code (didn’t need to enter it again) did the job
Great! Thanks
Is the theme compatible with PHP 8?
Hi,
Yes, but please make sure to update the theme and GoodLayers Core Plugin to latest version first.
Cheers!
Thanks. Could you tell me, please, which is the last version number of theme and plugin to check it? I don’t find it anywhere in your documentation. Best regards.
I used my license code to activate a local host installation to try out the theme before installing it on a live site. My plan was to deactivate the license on the local site, but I have corrupted the database and now can’t get into that site at all. What now?
Hi,
You can revoke the license by follow this docs: https://docs.goodlayers.com/register-purchase-code/ .
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I will be installing the theme on two subdomains, do I need to purchase two themes?
Hi,
No, you don’t. License detail: https://themeforest.net/licenses/standard .
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello. I’ve got mail from my wordpress page that my theme „Infinite“ creates a fatal error. The located php file is -> /wp-admin/media.php Is a theme update coming? Regards Chris
Hi,
Can you please provide the full screenshot of this error so we can understand the issue precisely?
Thanks!
Here is the Mail:
Seit WordPress 5.2 gibt es eine eingebaute Funktion, die erkennt, wenn ein Plugin oder ein Theme einen fatalen Fehler auf deiner Website verursacht, und dich deswegen mit dieser automatisierten E-Mail benachrichtigt.
In diesem Fall hat WordPress einen Fehler in deinem Theme „Infinite“ abgefangen.
Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt: WordPress-Version 5.8.1 Aktuelles Theme: Infinite (Version 3.4.3) Aktuelles Plugin: (Version ) PHP-Version 7.3.24
Fehler-Details
Ein Fehler vom Typ E_ERROR wurde in der Zeile 41 der Datei /themes/infinite/functions.php verursacht. Fehlermeldung: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3460512 bytes)
Hi,
Please try to increase memory then check it again, reference: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/ .
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Hi! I have been trying to upload the logo and the image doesn’t appear. I tryed with different px, bit it doesn’t work. How can I fix this problem?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Unfortunately there is an error with this theme and Tables made with Gutenberg editor. Line-breaks are not shown. I disabled all plugins and left the Infinite theme enabled but only reverting back to a standard Theme twenty-twenty worked. Pity :/
Hi,
Sorry for the inconvenience, could you provide link to the problem page and how we can reproduce so we can take a looks on it?
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Hi, I found the issue. For some reason, figure elements had the value of 0 set for propery line-height in the style-core.css file of the theme.
figure { line-height: 0; }
I wrote custom CSS and now it works.
Why was the value of line-height set to 0 though?
Hi,
I can’t answer it without taking a looks at it. If you still need to debug it, please provide a problem page so we can take a look at it together.
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Hi, I’ve purchased two licenses for this excellent theme. I’d like to bring it up on another domain, just for development. (I’d like to upload a totally different demo and figure out how some stuff was done on that one, and adapt the medical one I’m using to it). Can I use the same “purchase code” to register it?
Hi,
You can revoke it and apply to the staging site as you wish: https://goodlayers.ticksy.com/article/17178/ .
After everything done, please make sure to revoke it again and add it in the live site.
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