23243 comments found.
There is no product text in the source code. They are not in the code…. In the product cards in tabs, the text is also missing in the code. Shock. No one answers in support.
Hello, @seok80,
You generated the support ticket 4 hours ago and after a couple of hours you wrote here, so please note that the standard way/time to get/send the ticket reply is 48 hours, but we always try our best to reply to our customer’s queries, most likely within one day.
I have just confirmed from the support department and they said that they already replied to your support ticket #3616, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Regards, P-THEMES.
hello,
1- how we can display the categories in menu of product automatic
2-how we can show in filter only the subcategories of single product
Hello, @iislb,
1- You have to add the categories in the menu from the Appearnce >> Menus, now see the image: https://postimg.cc/HjFyqWKk like this you can add the categories in menu.
2- Sorry to say, I don’t undersand what do you mean by “how we can show in filter only the subcategories of single product” can you please elaborate on it for a better reference to uderstand.
Regards, P-THEMES.
About filter I need to show only the category and subcategories of related slug for example you are in category 1 show in filter only the subcategory of category 1
Hello, @iislb,
Unfortunately, this is not possible as the filters are coming from the Yith WooCommerce Ajax Product Filter plugin and there is no such option in the Filter Widget to set for the specific/particular category/sub-category, so you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Hello all, since this morning our webshop is not working anymore. The problem seems to be a combination of Porto Theme and Elementor. We urgently need help, as no more orders can be placed. As soon as the theme is changed, there seems to be no more problems. I have also already sent a request for paid support. Best regards
Hello, @Mosqk,
Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out?
Regards, P-THEMES.
I tried to add in functions inside the child theme but it did not worked.
Hello, @extremeboy,
It should have to work, Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out?
Regards, P-THEMES.
Hello,
How We can change the layout of blog from list to grid 3 or 4 columns?
Hello, @iislb,
You have to go to Porto >> Theme Options >> Post >> Blog and Post Archives and choose the Grid layout from there and change the columns as well as per your requirements: https://postimg.cc/YhyQrZYx
Regards, P-THEMES.
To be honest, this theme is good but you guys didn’t put people that doesn’t have technical skills in mind….finding it difficult to change the header color and is not working and is annoying.
Hello, @daroldigits,
You can simply change the color of the header from Porto >> Theme Options >> Skin >> Header, or if you are using the Custom Header created with the template builder then you can set the background color to the ROW as well.
If you are not able to see the changes on frontend then that must be the cache issue only, please try to clear the site and browser cache and check back.
Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hey, im using Demo 30. The Template builder block “Category Top” shows up on my shop home page, how can I remove that or change it to another block?
Found it finally, problem solved.
Sound’s Good!
You are the best 
hi, could please help me with simples question How to create a link button to open in lightbox ou fancybox I try Button Name and Button Name and both case, dont work, how i can use that to open in lightbox a image buttom. thks
Hello, @turati2712,
If you are using the WP Bakery page builder on your site then please check this URL: https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/ and click on WP Bakery button under any element to copy the shortcode of that element and then paste it on your site and you will be able to see edit the element as per your requirements.
Regards, P-THEMES.
thks i try that, but i need inser the texto on header builder html i use like that Text but open no good size, can i use other option to set width and height
Hello, @turati2712,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hi,
I recently assigned to update a website that has the Ultimate Addons for Visual Composer plugin. I don’t find an update on the latest theme files. Can you please help?
Kind Regards
Hello, @Newsphone,
Sorry to say that but we have removed the Ultimate Addons for the Visual Composer plugin from our theme for the last 3+ years, we are not supporting it anymore, and also if you want to use it, you have to purchase it separately and if you will face any issue with the plugin then you have to contact the plugin author.
Regards, P-THEMES.
How do I edit & update the checkout page
Woocommerce checkout want to remove delivery location field
I solved it . Thanks you
Sound’s Good!!
You are the best,
Hello bro, there is a SEO issue. You put logo in
tags. So, I need to remove it from there. Span is enough… Which source file? I could not find in header files. Thnx.
Hello, @mustafacoskun,
You can change the logo tag on your site using Custom Code, you have to copy and paste the below given Code in your Child Theme functions.php file and change the tag in it as per your requirements:
add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html )
{
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}
Regards, P-THEMES.
I found your issue when we use prebuild header type your code is working, (hook) but if we make with your porto builder and custom header it doesnt work. So, please create a solution by this informaion.
It creates like these css not like Thanks for your solutions I m waiting for u…
Hello, @mustafacoskun,
Exactly, the above code snippets will only work with the pre-built header types, If you are using the Custom Header builder with template builder then you can use the Custom HTML element and set the logo with HTML code in it as per your requirements.
Regards, P-THEMES.
There is no logo area in your Header customization. Start from logo. So, can not customize it. ?porto_builder=custom-header I think there is big bug for SEO and for your customization. Can you find another solution?
Hello, @mustafacoskun,
Are you using the WP Bakery page builder or the Elementor on your site?
Regards, P-THEMES.
Hi Bro, Prefer WPBakery Page Builder and version 6.9.0 Thnx.
Hello, @mustafacoskun,
Please watch this video I have created for you: https://www.veed.io/view/7aed98dc-386f-4ff2-8601-f3ad952d8650?sharingWidget=true
This is the only possible way.
Regards, P-THEMES.
Is it possible to edit the Breadcrumbs and Footer blocks etc. visually? It just loads like this for me: https://prnt.sc/mfNGJw7p8IcI
Hello, @brandage1,
Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as shown in this screenshot: https://postimg.cc/Q9FMVZPd
Regards, P-THEMES.
Thanks so much.
You’re Most Welcome!!
Hi bro,
what is this in Logo area? Can you share the file name? Where is the source code this place I want to remove it. Its alerted while SEO testing. Thx.
Hello, @mustafacoskun,
Can you please explain your issue in detail for my better understanding?
Regards, P-THEMES.
Hi Porto, In which option I have to go in Porto options to see my home page (only home page) in full view mode ?
thanks
Hello, @Joaquim_,
You have to edit your home page and then scroll below, you will find “View Options” and under it you will find “Layout & Sidebar” option, you have to check (YES) it and then you can choose the layout for your page as per your requirements: https://postimg.cc/G4SfcY6y
Regards, P-THEMES.
Hi Porto, In a slider with the pagebuilder. In which option I can link an url in the image of the slider? here an example: https://www.candleart.es/fr/
thanks
Hello, @Joaquim_,
For the Elementor page builder you should have to set the link in inner section under Porto Additional Settings: https://postimg.cc/wygS1HTK
For the WP Bakery, please watch this video, I have created for you: https://www.veed.io/view/aee948e0-120a-462d-8550-8a4aa4da2b55?sharingWidget=true
Regards, P-THEMES.
Hi Porto,
What is the best way to place a video in my homepage. But without consuming too much resources. https://www.candleart.es/
Recommended duration ?
I don’t know if I have to place it before in youtube and then paste it in my home page.
regards, Joaquín
Hello, @Joaquim_,
You can use the Slider Revolution and then set the video layer on your site as per your requirements: https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers/
Regards, P-THEMES.
Hi Porto, I don’t want to place the slider revolution. Please other option ?
thanks,
Hello, @Joaquim_,
Please watch the video I have created for you: https://www.veed.io/view/98d31b62-7b9c-4575-9be9-a4bcb0a9c0d2?sharingWidget=true
Regards, P-THEMES.
hello,
i have updated my theme with latest code and i am getting those errors
1. whenever i will try to access anything i am geting this error https://i.imgur.com/HSpBYaF.png
2. and somewhere i am getting this error too https://i.imgur.com/QYpLE5M.png
3. Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 2097152 bytes) in /home/pits/porto.pits.pk/wp-content/themes/porto/inc/admin/theme_options/settings.php on line 9521
Hello, @Kyo_Kusanagi,
1. Can you please check this error once with activating the default WordPress theme like twenty-twenty-two, just to make sure that the issue is with our theme or not?
2. These are not our theme errors, but these are default WordPress errors, please install this plugin on your site and it will remove those errors: https://wordpress.org/plugins/classic-widgets/
3. This is your server memory issue, please contact your hosting provider on this issue, your hosting provider will be the one and will help you in solving this issue.
Regards, P-THEMES.
Thanks for reply
i have changed theme 2022 and its working fine but i have to delete js_composer plugin as well
then i have delete this plugin and porto still show error in some files but if i delete porto and js_composer plugin then all theme and plugins work very fine what should i do ?
Hello, @Kyo_Kusanagi,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out and please make a small video clip of your issue as well and share it with us via ticket.
Regards, P-THEMES.
I got the elementor pro, because I want to use the function scroll snap, but the sections done in the slider revolution plugin (that came in the porto bundle) started to take a long time to load, specially the third section. But I found that if I turn the smooth scroll animation, it works perfectly. Where in the Porto them option can I turn that off?
Hello, @norasperformance,
Could you please check it once with the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not?
Regards, P-THEMES.
Hi. I can’t change the Theme Colors color to black and neither could change the primary color from blue to orange. I went to change the primary color but it does not do anything. The primary color is set to orange but all the links and styles remains blue even when I change every option available from blue(default) to orange. Please help.
Hello, @napja1,
That seems to be the cache issue only, Can you please contact us via our support forum and share your site wp-admin URL and access and allow us to debug your site and change/remove the plugins so that our customer support team member will help you to solve your issue. Kindly take a complete backup of your site before contact us via our support forum.
Regards, P-THEMES.
Hi,
My homepage https://eztrade.com.sg/ is showing an error. I am trying to update/activate the plugins and theme. The update from WP dashboard did not work so I uploaded the theme file at wp-content/themes and revslider, js-composer,porto-functionality and porto-vc-addon at wp-content/plugins. However, I keep getting the error:
Downloading installation package from https://sw-themes.com/activation/porto_wp/download/plugins.php?code=0334922b-6e59-4b98-82f7-a6277bbb4283&plugin=revslider…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
The version it shows is the updated version in Appearance -> Update plugins.
Can you please let me know what the issue could be?
Thanks!
Hello, @EZTRADEPTE,
First of all, please try to update the theme on your site and if you already did it, then please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with the same purchase code.
After that please go to Appearance >> Install Plugins and try to update the plugins from there one by one. Hope this will work for you and if not then please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue.
Regards, P-THEMES.
Thanks, this worked.
Sound’s Good!!
