106 comments found.
Good evening sir, please i bought this theme last year but my i moved my hosting/domain without backing up the previous installation. I installed a fresh wordpress on my new host but the theme is refusing to activate, i guess it’s because it has already been registered on your server, can you please kindly de-register my previous record so i can reactivate it on my new host. The website name is http://apexchambersglobal.com Licensed: Gian Tech Consulting Limited Purchase Date: 2021-02-18 07
Thank you for your assistance.
Hi
We have released our latest theme with a new license system, Please update our latest theme.
In the latest system, you can control the licenses and the activated sites with the Envato API.
Follow the below documentation to do that,
https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/
Please use the same email that you used to buy the theme to activate the license
Thank you, SmartDataSoft Team
Good morning I am still waiting on feedback for ticket T8AE5E257-003-V0J
Hi
TSorry for the late reply we are working on your site we will give you feedback on your ticket as soon as we are done by today.
Thank you, SmartDataSoft Team
much appreciated thanks
hi i am not able to pay and purchase can you help me out
Payment gateway managed by envato you can contact with theme. Thank you
Hi team, actually i have problem with my bread-crumbs, its color is black but i see in the demo that its white, but in my case it is black….i can change the styles….could you tell me how to change that color please…. thanks.
Note: i have tried to change style in the css of the thema and in the css aditional but it did not work.
Hi
Please add the li tag in all the field of the HTML of the breadcrumb in the Breadcrumb NAVXT
Then the issue will be fixed. https://paste.pics/GQXWY
Thank you, SmartDataSoft Team
Hello, I just purchased Fionca theme. I visited the documentation link but no article is being displayed!
Sorry for it. It was correct today morning
ok thank you!
Hi, I have tickets i logged almost over a month ago but no response, im stilll having issues with my license
Hi
We have replied your ticket the day you opened the ticket. Would you please check the support system or your email.
Thank you, SmartDataSoft Team
Hi the ticket is still open Ticket Track IDT8AE5E257-002-NEA
Sorry i just saw the status was the one not updated but saw the details when i opened it
Please just deactivate the menu on the other site mentioned in the ticket because its failing too when i try the method mentioned
Very difficult to change the theme items in Elementor, specifically the purple backgrounds. I cant find where to change colors when hover over a link in text editor, I cant find where to update the headers.. Very complicated.
Hi
You need to change the color from the theme options https://prnt.sc/KdFuQ0C_H7g8
or in some case you can change the color from the theme options https://prnt.sc/rhuVaKHULuj0 or you need to use custom CSS to change the color
Thank you, SmartDataSoft Team
Hello. I don’t know. But my Website is broken. Template update and Wordpress Re-Installation not work.
Fatal error: require_once(): Failed opening required ’/homepages/30/d863316663/htdocs/clickandbuilds/EmakTrade/wp-content/themes/fionca/framework//dashboard/class-dashboard.php’ (include_path=’.:/usr/lib/php7.4’) in /homepages/30/d863316663/htdocs/clickandbuilds/EmakTrade/wp-content/themes/fionca/functions.php on line 22
What happend ? Thank you
Please upload the new theme and try again, try to clear your cache. Did you remove any file from theme ? Or your hosting any permission chnaged?
ok now i can edit the admin panel, but if i want to acticate the theme. something went wrong…
Can you help me, i cannot activate the theme .
Please wait till we release a update our team in vacation till Friday due to our biggest festival Thank you
any update ?
Hi,
Please try again to activate your license by following below link https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-activate-your-license/If you can’t activate then open support ticket Click Here To Create Support Ticket on SmartDataSoft
Thank You
Warning: Undefined variable $image_html in /homepages/30/d863316663/htdocs/clickandbuilds/EmakTrade/wp-content/plugins/fionca-core/includes/Elementor/Widgets/Fionca_Information.php on line 450
Hi
We have solved this issue and We have release Fionca Core plugin version 2.3 Please update Fionca Core plugin.
Thank You
Error on Upgrade I got this Error:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please update latest version deactivate licence and again activated .may be your token related to domain is not match Thank you
Now I can’t re-activate the code it said “This licence active in Another Site”
How to check which site is using the code? I use it on demo and live.
Please use our new version upload the theme, then new licence system helps you to manage licence from your account Thank you
I got this error, when I click the license at the bottom : https://prnt.sc/P-mxwMmERdkb
Sorry for it. Please wait till next week. Our team I’m vacation. We will investigate at next Friday when our office open after our biggest Muslim festival in our country. Till than please wait. You can send your site access from my profile page mean while Thank you
Ok done I sent login info.
I just want to follow up, Thank you.
Any updates on my issue. Need Answer ASAP. Thank you.
Hi
I removed all the activated license under your username now you just need to activate the license on your site and update the plugin, If you still fail to update please do that steps mentioned before again.
Thank you, SmartDataSoft Team
Hi, just purchased the theme and imported demos but there are so many problems and inconsistencies. . I have listed them all here https://docs.google.com/document/d/1i5MwW4ZOuLi2FvGLFR1-_E0cC_7YqflpzNlMmlunpsQ/edit?usp=sharing
Please advise on why some many things are showing up distorted. I have never had this issue with a theme before and use excellent hosting with siteground.
Hi, another question. Do images (not of people) come with theme? I expected images of people to be blurred out, but surprised to issues like this when I install demo https://www.awesomescreenshot.com/image/25032652?key=e5b6fed21ec13a711c6dbf6c54d9f988
It should look like this: https://www.awesomescreenshot.com/image/25032738?key=e1c47019658a50bfc41b7bf51c333328Is this an error or do you not provide even these images???
Hi
Because of turning the images blurr that image is looking like this. If you need them you can open a ticket but keep in mind just for the design I am providing that real image only because we are not allowed to provide all the real images. Hope you will understand.
Thank you, SmartDataSoft Team
Hi There, the code update is not possible. returns this error: Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi,
Please follow this link for the issue you are facing while updating.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hello SmartDatasoft team , If I want to customize and remove few pages and elements- which tool we can use – i have the website at namecheap – and do i need to install anything to edit the page contents ? do we have documentation ? – Thanks Shree
Elementor we use. So you can use elementor inside wp to edit add remove content Thank you
I would like to purchase this theme but I am interested in Demo 05/Home 05, and as I can see from themeforest preview, here is available only Home 01 – 04. Could you be so kind to help me with this problem? Is Home 05 included?
Hi,
The home 5 is included in the demo. This is the link for Home 5.
Also the this home is available in the demo imoprter.
Thank you, SmartDataSoft Team
after deactivate and active process shows lots of error and unable to active the license.
Hi,
Sorry for the late reply as we were away on account of the national day off on our country. We are available again fron today and reply tou on time
I have removed the old licence from testing site. Now you can active the license to your new site.
For the rest of the issues, we need to look into your site as we are not facing any issues in our local environment. So, Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft
Thank you, SmartDataSoft Team
mobile view has scrolling right and left problem, how can we fix it?
I need to deactivate purchase code our domain
Done , please check
Hi, I have to open a Ticket but the payment code is not accepted. How can i do? It’s urgent, please
I can’t install the demo files, whatever i do. I contacted support, they give directions but still nothing. The demo files comes broken and some funtions are not working. Support responds very slow.
Hello, is your server meet all the requirement for import . Our support response within 24 hours of ticket open . Our support time is GMT+6, 9am -6pm Thank you
Yes i followed all the directions and the import started. I also gave permissions to folder Uploads. The strange thing is that are coming many files but not all.
I think this is your server issue, our theme use same importer framework ,and 100+ user import in per week. You can try with different hosting. Or localhost
Then test.
Hello. Your design is really great.
only on mobile Is there a rolling part?
The site is not fixed It moves left and right.
Prevent the site from moving left and right Help.
Website layout is broken on mobile devices, please check again and update.
Thank you for mentioning the issue to us. We will look into it and update with a fix very soon. Thank you, SmartDataSoft Team
