3203 comments found.
Error: This theme failed to load properly and was paused within the admin backend.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
There has been a critical error on this website. After I tried to activate
An error of type E_PARSE was caused in line 100 of the file /home/x5svcxvlsxly/public_html/New/wp-content/themes/basel/inc/modules/patcher/class-client.php. Error message: syntax error, unexpected ‘interface’ (T_INTERFACE), expecting identifier (T_STRING)
An error of type E_PARSE was caused in line 100 of the file /home/x5svcxvlsxly/public_html/New/wp-content/themes/basel/inc/modules/patcher/class-client.php. Error message: syntax error, unexpected ‘interface’ (T_INTERFACE), expecting identifier (T_STRING)
Error: This theme failed to load properly and was paused within the admin backend.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hello,
I found a bug (I think 
).
In basel\inc\integrations\yoast.php (yes, I am using Yoast SEO), you do:
add_action( 'term_description', 'basel_page_css_files_disable', 9 ); add_action( 'term_description', 'basel_page_css_files_enable', 11 );
(and same for ‘category_description’).
Actually, ‘term_description’ is not an action, but a filter. The problem is that your functions basel_page_css_files_disable() and enable() do not return anything… which means you always get an empty term description in the end.
I found out this issue trying to use term_description() et never getting anything
Hello,
Thank you for reporting the bug.
Try to apply the patch #393582 via Dashboard -> Basel -> Patcher.
Kind Regards
It works!
This Patcher is a nice feature
Great, thank you very much for your comment anyway 
Hello, is there any way to add product with certain attribute into the product setting – Grid or Carousel? https://prnt.sc/GMLkY8k-q6Uv see ref.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Sorry my support has expired and client is not willing to renew it. I guess its not error but attribute is missing. You can take it as new feature. I have to find a way-out. Thanks for your reply.
We will consider this as a feature request for our updates.
Hello im trying to place an embed video from youtube as a background in a row, but the video never loads in desktop or mobile. i already followed the tutorial suggested in the forum but it doesnt work. https://wpbakery.com/video-academy/full-height-row-and-video-background/
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Its the first banner on this site: https://www.aliali.com.co/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Unfortunately, we ran out of support, but I would like to inform you that our agency found a critical error in your AJAX search taxonomy through the Relevanssi integration recommended by you, if you would be interested in explaining the error and reproducing it, please contact me.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form here https://themeforest.net/user/xtemos
Thank you in advance
Hello,
In sticky header, wishlist count does not seem to be updated when you add/remove a product. This only happens on the sticky header, the regular header (at the very top of the page) is updated correctly. And sticky header gets updated once you reload the page.
I was not able to test this on your demo site, as wishlist does not seem to be working at all there…
Hello,
We don’t see any problems with the wishlist count on our demo in the sticky header. Here is a video recording https://gyazo.com/a2c04728993809edc4baef5beddb9633
Kind Regards
Yes you’re right.
I investigated a bit more on my site and found out that issue is on:
var $widget = $('.wishlist-info-widget');
in basel/js/functions.js
On my site, at the time this code is executed, sticky header is not in DOM (only fixed header is), so that in $widget we have fixed header only…
I really don’t know what to check further!
Strange, but it works on our demo. Maybe you have some customizations made on your website.
I was able to reproduce on your demo It’s happening with Simplified header only.
1- Go to https://demo.xtemos.com/basel/?head2
2- Scroll down to featured products area
3- Add one of them to your wishlist
Count in sticky header is not updated.
Do you see this problem on your website or on the demo only? Our demo is made with customizations so it might be a problem there. But we can’t reproduce it on our development website.
Initially I had the issue on my site, and analyzed it so that I can reproduce it on your demo.
What is happening is that your sticky header is introduced in DOM only when the user starts scrolling. But the JS code for updating the count is set on page load (so before sticky header is set, see my previous message), so that it misses sticky header…
Just one more thing: on your dev site, have you tried with Simplified header? Only this header has the issue…
Yes, you are right. There is bug. It will be fixed in our next theme update.
Thank you for your reports
Hello,
Any ETA for the next update? Or any patch possible by then?
Hello,
We have released a patch for this #407526
Kind Regards
Thank you, it’s working fine
Hi, Is it possible to get this kind of layout (https://ibb.co/82pf211) for product pages with your theme. If yes then can you please show any demo
Hello,
We don’t have an exact same demo in our theme but you should be able to create a similar layout using WPBakery page builder.
Kind Regards
hello, I acquired the basel theme some time ago and developed a web site but this web site no longer exists it is www.vitulo.com.co there is no longer a web site or domain, I want to carry out another project with this same theme and install it but when making a change of background or texts in the slides by slider revolution these are not reflected they do not load, and I reload or clear cache but still they do not load, how could I solve this? I, the past web developer, registered the license in wordpress, could I register this license again for this new project? Since the vitulo website mentioned no longer exists, I appreciate your help.I also write here since I have expired support too but I just want to confirm this thanks
Hello,
Yes, you can remove your old domain activation in your account on xtemos.com website. Then you will be free to activate it on a new one.
Kind Regards
Thanks for your help, I managed to remove the last xtemos domain and associate the new one, but the slider continues to give me problems, that is, it does not take the change of the background or texts in slider revolution, the other parts that I edit in wordpress take them , could you please take a look at this website that I am beginning to make: www.neuronactiva.com.co, it takes the changes in the navbar and other blocks but not in the slides and applies another background and texts and I do not take, I also applied the license in slider revolution but it tells me that the code is invalid I don’t know if I have to see that, could you please take a look at my website and I would appreciate it if you help me in something to get me to take the changes when editing the sliders in slider revolution, thank you very much, I stay tuned.
Hello,
Please, send us a screenshot of what exactly you are trying to change in the slider and how it looks on the website. And send us your admin access so we can check what is wrong. Use the contact form here https://themeforest.net/author_dashboard
Kind Regards
Hello, thank you very much for responding to my message, a contact form does not appear in the link to be able to send you a screenshot, what I need is to be able to edit the sliding sliders that appear first when opening the page and in revolution slider(plugin) it is not taking the change, from the background or layers that I edit or add, the website is www.neuronactiva.com.co the access data to the wp are: www.neuronactiva.com.co/wp-admin user: neuronac key: Salvis2712* Thank you
Hello,
Sorry, we sent you the wrong link mistakenly. Here is the right one https://themeforest.net/user/xtemos The password you sent in your commend is wrong also and we can’t enter your dashboard.
Kind Regards
Can I use Elementor with Basel? Is it supported?
Hello,
Our Basel theme supports WPBakery page builder only. It is not adapted for Elementor.
Kind Regards
Hi! Your new theme throws en error in the console.
Uncaught TypeError: Cannot read properties of undefined (reading ‘hasClass’) at b (functions.min.js?ver=5.6.1:formatted:1075:30) at Object.fixedHeaders (functions.min.js?ver=5.6.1:formatted:1084:25) at functions.min.js?ver=5.6.1:formatted:3500:22 at dispatch (jquery.min.js?ver=3.6.0:2:43064) at v.handle (jquery.min.js?ver=3.6.0:2:41048) at Object.trigger (jquery.min.js?ver=3.6.0:2:71515) at jquery.min.js?ver=3.6.0:2:72110 at Function.each (jquery.min.js?ver=3.6.0:2:3003) at s.fn.init.each (jquery.min.js?ver=3.6.0:2:1481) at s.fn.init.trigger (jquery.min.js?ver=3.6.0:2:72086)
Not sure why this is happening but would love some feedback. Thanks!
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Yes I did that already. Still getting the same error. The origin of the file is functions.min.js
Sent over the admin credentials.
If you do not see the console error, please try navigating back and forth to multiple pages. It seems like a race condition but I can be wrong. Thanks for the help!
Hello,
We visited 10+ pages on your website but didn’t see any errors in the console. Could you please clarify how can we reproduce the error?
Kind Regards
I am using Google chrome browser.
Navigate back and forth to request appointment page ( /request-appointment )
You should be able to see the error if you are logged in or logged out as admin user. Please try navigating back and forth from homepage to request appointment page to see the error.
We tried this multiple times but never see the error https://gyazo.com/70164be5e5b43566d096092ac260e769
hi there. why recent posts in main widget area does not appear on mobile version? please asssists
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
i email you
As we can see, they are shown in the off canvas sidebar on mobile devices https://gyazo.com/1f2b24e6065b888f598d788e474e5f20
hi. how to put this sidebar at the page, because this design make google recognize my site as ‘not-mobile friendly’, your menu design also make this site ‘not-mobile friendly’. can you assist me on this?
Hello,
You can disable this option in Theme Settings -> General layout https://gyazo.com/ef5aebceb679565505df0fe8446f93bf
Kind Regards
WP Bakery Theme Builder Front Editor stopped working all of a sudden. It opens but the save element button is not working. I have only the bare minimum id plugins. Has this happened to someone else?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hi,
How can I display the date when the post was last updated in the post details?
Hello,
Unfortunately, there is no such option in our theme.
Kind Regards
Hello i want the search icon to go to the right side. Next to the shopping cart
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
I’ve just repurchased your theme and needed to ask a support question, unfortunately your support is picking up from the first purchase which now has no support – this is quite an urgent issue I need to resolve can you help please.
Hello,
Thank you for purchasing our theme.
Please, send us a message using the contact form on our profile with the screenshot from your account on xtemos.com so we can see why you can’t create a topic https://themeforest.net/user/xtemos
Kind Regards
Thanks a lot for your last update of Basel. We were waiting for it since months.
The free shipping top bar it’s great. Is in your plans the duplicability of this feature? I ask this, because we’re thinking with our developer to duplicate the feature to offer it to different countries areas that have different minimum amount to have the free shipping (for example Europe, Asia, US, etc).
Last question is about the performances. We implemented as expected the new feature about manually disable some CSS styles on all pages. But it was already correctly applied by another your update that do not call the sources anymore if a specific function (es. popup) is not added on a page. So why is it useful in this case? What’s really new? Could you make an example please?
Last but not least, I think that you forgot to mention the new “nofollow” on the widget “attributes” on WooCommerce. We had fix it already manually many months ago, but we appreciated this definitely fix.
Thanks a lot for your time.
Hello,
We are happy that you like our new update.
Currently, we don’t have plans to extend the free shipping functionality but we will consider this as a feature request.
Yes, our CSS files are loaded automatically and work well in most cases. But in some advanced cases, users still want to remove some files so this option is now available.
We have added nofollow to attributes in our 5.4 and it is mentioned in the documentation.
Kind Regards
I love this theme but for the life of me . I can’t disable the top banner and the popup even after i turned it off in the backend.. Any ideas?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, is it possible to create a landing page for some brand e.g. domain.com/brandname and then show there the products from this brand with the normal filter and sidebars. thanks
Hello,
Unfortunately, there is no such ability in our Basel theme.
Kind Regards
Hi there! When can we expecct an update? The last one was 16-07-2021. I’d really like to update to the latest version of WooCommerce 6.3.1. and WP 5.9.3.
Hello,
Thank you for your question.
The latest version of the theme is stable and doesn’t contain any critical bugs that have to be fixed asap. It is also compatible with the latest versions of WooCommerce and WP. You can freely update them. We will release a new update later in the future.
Kind Regards
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