3195 comments found.
Hello,
FYI, on Button WPBakery element, if you set a link checking the “nofollow” option, you don’t get the rel=”nofollow” on the page.
Regards
Hello,
Yes, it looks like a bug in the element. We will fix this in our next theme update.
Kind Regards
Hello Team,
I want to show “Author name” in blog post, posts in basel theme.
Please guide me.
I meant “Author Bio” in posts, blog posts.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Is it possible to make top bar sticky
Hello,
Unfortunately, it is not possible to make it sticky in our theme.
Kind Regards
When will the theme be compatible with WP 6?
Hello,
Basel theme is compatible with WP 6. You have the problem with theme?
Regards.
Next ot the fact that it’s pretty slow? None right now. 
Hello,
In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Kind Regards.
I know…
Hello,
There is no “Link target” parameter in WPBakery element “Promo Banner”, like you have e.g. on “Information box” element.
Would you consider adding it in a coming version?
Thanks 
Hello,
We will consider this as a feature request.
Kind Regards
Hello
I think I found an admin bug (yes I am good at it ).
Scenario is pretty simple: when I save Autoptimize settings in admin, then the wp_options ‘basel-dynamic-css-file-status’ is set to ‘invalid’. I can tell you more on why it’s then an issue if you want.
I think the faulty Basel code is in basel/inc/classes/Dynamiccss.php:21
add_action( 'admin_init', array( $this, 'save_css' ), 100 );
then
public function save_css( $css ) {
if ( ! isset( $_GET['settings-updated'] ) ) {
return;
}
$css = Options::get_instance()->get_css_output();
update_option( 'basel-dynamic-css-data', $css );
update_option( 'basel-dynamic-css-file-status', 'invalid' );
delete_option( 'basel-dynamic-css-file-credentials' );
}
You don’t even check that you are in Basel admin in this function, I guess that’s why things are going wrong.
I hope my analysis of the issue is correct
Hello,
Thank you for letting us know. Could you please clarify what problem with the website you have after resaving it? It shouldn’t cause any trouble actually.
Kind Regards
When ‘basel-dynamic-css-file-status’ is ‘invalid’, then CSS is set inline in page, instead of as an external .css file. This also modifies the order of the CSS instructions in page (with other CSS you may have), thus modifies the style of the page…
OK, we will check this and fix in our next theme update.
Kind Regards
How can I disable to load Google fonts? Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello,
A minor bug, for your info
You have some CSS to have a border around white swatches (so that they are visible on a white background). But your CSS assumes that color is #FFF while the color picker in admin sets it as #fffff.
So it won’t work (unless you force swatch color to #FFF in admin).
Hello,
Thank you for letting us know. We will check and fix this for our next theme update.
Kind Regards
Hello, Just a quick question, what version of the Google Fonts API is the theme currently using?
Best regards.
Hello,
Google Fonts doesn’t have API version to load the font on the website. Here is a URL that we use in our theme https://fonts.googleapis.com/css?family=
Kind Regards
Hello,
Here is a CSS bug (I think).
In your style.css you have:
@media (min-width: 1025px) {
..., .admin-bar .sticky-header.act-scroll, ... {
top: 32px; }
but something similar is missing for smaller screens. As a result, the sticky header disappears below the WP admin header.
Hello,
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue. We will fix this in our next theme update also
@media (max-width: 1024px) {
#wpadminbar {
position: absolute !important;
}
}
Kind Regards
Hi, I would like to know what types of discount features you have. (Shop Jewelry)
Exemplos:
- Cupom;
- Discount per amount spent;
- Discount per items counted in the cart;
- Fidelity discount, if the customer buys repeatedly, there is a discount.
Hello,
WooCommerce has only coupon discounts by default. There are no other ways to configure discounts in WooCommerce without additional plugins.
Kind Regards
Hi Your theme is not having the buy now button at product page. Like flipkart is having add to cart and buy now button. I tried to add buy now button via plugin but when clicking on it spinning icon of both add to cart and buy now button spins. Hope u guys soon will add this feature in your theme
Hello,
Thank you for your feature request. We will consider this for our future updates.
Kind Regards
Error: This theme failed to load properly and was paused within the admin backend.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
There has been a critical error on this website. After I tried to activate
An error of type E_PARSE was caused in line 100 of the file /home/x5svcxvlsxly/public_html/New/wp-content/themes/basel/inc/modules/patcher/class-client.php. Error message: syntax error, unexpected ‘interface’ (T_INTERFACE), expecting identifier (T_STRING)
An error of type E_PARSE was caused in line 100 of the file /home/x5svcxvlsxly/public_html/New/wp-content/themes/basel/inc/modules/patcher/class-client.php. Error message: syntax error, unexpected ‘interface’ (T_INTERFACE), expecting identifier (T_STRING)
Error: This theme failed to load properly and was paused within the admin backend.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hello,
I found a bug (I think ).
In basel\inc\integrations\yoast.php (yes, I am using Yoast SEO), you do:
add_action( 'term_description', 'basel_page_css_files_disable', 9 ); add_action( 'term_description', 'basel_page_css_files_enable', 11 );
(and same for ‘category_description’).
Actually, ‘term_description’ is not an action, but a filter. The problem is that your functions basel_page_css_files_disable() and enable() do not return anything… which means you always get an empty term description in the end.
I found out this issue trying to use term_description() et never getting anything
Hello,
Thank you for reporting the bug.
Try to apply the patch #393582 via Dashboard -> Basel -> Patcher.
Kind Regards
It works!
This Patcher is a nice feature
Great, thank you very much for your comment anyway
Hello, is there any way to add product with certain attribute into the product setting – Grid or Carousel? https://prnt.sc/GMLkY8k-q6Uv see ref.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Sorry my support has expired and client is not willing to renew it. I guess its not error but attribute is missing. You can take it as new feature. I have to find a way-out. Thanks for your reply.
We will consider this as a feature request for our updates.
Hello im trying to place an embed video from youtube as a background in a row, but the video never loads in desktop or mobile. i already followed the tutorial suggested in the forum but it doesnt work. https://wpbakery.com/video-academy/full-height-row-and-video-background/
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Its the first banner on this site: https://www.aliali.com.co/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Unfortunately, we ran out of support, but I would like to inform you that our agency found a critical error in your AJAX search taxonomy through the Relevanssi integration recommended by you, if you would be interested in explaining the error and reproducing it, please contact me.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form here https://themeforest.net/user/xtemos
Thank you in advance
Hello,
In sticky header, wishlist count does not seem to be updated when you add/remove a product. This only happens on the sticky header, the regular header (at the very top of the page) is updated correctly. And sticky header gets updated once you reload the page.
I was not able to test this on your demo site, as wishlist does not seem to be working at all there…
Hello,
We don’t see any problems with the wishlist count on our demo in the sticky header. Here is a video recording https://gyazo.com/a2c04728993809edc4baef5beddb9633
Kind Regards
Yes you’re right.
I investigated a bit more on my site and found out that issue is on:
var $widget = $('.wishlist-info-widget');
in basel/js/functions.js
On my site, at the time this code is executed, sticky header is not in DOM (only fixed header is), so that in $widget we have fixed header only…
I really don’t know what to check further!
Strange, but it works on our demo. Maybe you have some customizations made on your website.
I was able to reproduce on your demo It’s happening with Simplified header only.
1- Go to https://demo.xtemos.com/basel/?head2
2- Scroll down to featured products area
3- Add one of them to your wishlist
Count in sticky header is not updated.
Do you see this problem on your website or on the demo only? Our demo is made with customizations so it might be a problem there. But we can’t reproduce it on our development website.
Initially I had the issue on my site, and analyzed it so that I can reproduce it on your demo.
What is happening is that your sticky header is introduced in DOM only when the user starts scrolling. But the JS code for updating the count is set on page load (so before sticky header is set, see my previous message), so that it misses sticky header…
Just one more thing: on your dev site, have you tried with Simplified header? Only this header has the issue…
Yes, you are right. There is bug. It will be fixed in our next theme update.
Thank you for your reports
Hello,
Any ETA for the next update? Or any patch possible by then?
Hello,
We have released a patch for this #407526
Kind Regards
Thank you, it’s working fine
Hi, Is it possible to get this kind of layout (https://ibb.co/82pf211) for product pages with your theme. If yes then can you please show any demo
Hello,
We don’t have an exact same demo in our theme but you should be able to create a similar layout using WPBakery page builder.
Kind Regards
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