1137 comments found.
hi, I am trying to upload the new logo but both upload and remove buttons are not working. I have latest wp bakery plugin and when I click on Theme options, I can see the section for logo but the buttons are not doing anything. Could you please help with this?
Hi,
what is the version of our theme you are using? Elementor or WPBakery Page Builder?
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi, I am having WPBakery Page Builder. The version is v5.6.4. Site url: https://goldenindia.ch
Regarding creation of ticket, I don’t have Evanto code so I can’t create it. I tried to validate the purchase but it seems to be not working.
Hi, Please send support request to email: cmssuperheroes.com@gmail.com. Thank you!
Does your theme support multi-site? De we need only need one license for all subdomains for multi-site?
Sorry but with 1 license key, you only develop for 1 site online. Thank you!
OK so not multi site compatible then ?
Hi, Yes, we don’t support one license for all subdomains for multi-site.Thanks!
Hi! Is it php 8 ready? Thanks?
Hi, Yes our theme is compatible with PHP 8. Thanks!
Is the theme compatible with latest version of wordpress 6.0.1? I can see that the Last Update was 15 January 2021.
Hi, Yes, our theme is compatible with WordPress 6.0.1. You can backup data in your site and update WordPress. Thanks!
I want to add the menu price as an option in the “quick edit” area in the Restaurant Menu tab. I’d like to avoid editing the price in each individual menu item. The prices change a few times a year, with over 100+ items. This simple addition could save me a ton of time.
Do you provide support for this request?
Hi, Theme Options CSS not work, I can not use Theme Options
Do you turn on “Dev mode” option after you add code CSS?
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi, this is not about custom css, my Theme Options not working. I create support ticket, i aam waiting your support. thank you so much
Ok. we replied in your ticket. You can check. Thank you!
Same problem here with Elementor Theme Core plugin. When deactivated content is broken, when activated there is nothing. Also there is no plugin available !!
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi, I updated the plugins and the website is no more working. The problem seems to be the Elementor Theme Core plugin. where can I take the old version?
Thank you Raffaele
Hello,
You have updated Elementor with version 3.4.x? We have an update to fix this issue. You just need to update Elementor Theme Core plugin with version 1.2.1
When you remove the Elementor Theme Core plugin, you can install the require plugin here: https://prnt.sc/1q6j8x7
Thanks
Where can i downlolad this plugin?
Hi, can you help me with this? Thank you
When you remove the Elementor Theme Core plugin, you can install the require plugin here: https://prnt.sc/1q6j8x7
Hi, in order to install it, should I first download it? Where can I downolad it?
Thank you Raffaele
When I update the plugins the Elementor Theme Core is not updated, Where can I download it?
Than you Raffaele
If I unselect the Elementor Theme Cose plugin I cannot see the website.
Hi, can you help me please? I need the corect version of the Elementor Theme Core plugin.
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi, what is the latest php version supported by this theme?
Hello,
Version 7.0.x or higher
Thanks
Thanks !! ;D
Hello, I opened a ticket about responsive, but no one responded. How can solve my problem.
Don’t worry, we will reply you soon. Thanks
Hi, when will you update the theme for Wordpress 5.8?
Hi, Our theme is compatible with WordPress 5.8. Thanks!
I recommend to update the information because it says that the last update was made on January 25. This generates distrust.
Ok. Thanks for your feedback!
Hi there 
I have a pre sale question:
The thing that I am most concern is that the theme will be to heavy in terms of performance and loading time.
If I purchase the theme and i am not satisfy with the loading time or with the theme settings and management:
- could I get a refund?- do you have any sandbox account with an active WordPress installation with your theme installed so i can check the admin panel section and test it?
- can you tell me what are the minimal mandatory plugins i will have to install for the theme to work?
Hi,
1 About speed load of your site: it depends on many elements: the server, the image on your site … etc …
2 If you don’t satisfy with the loading time, we can’t refund. You can read the policy refund in https://themeforest.net/page/customer_refund_policy
3 we can’t provide you 1 admin account to you check our demo site.
4 the minimal mandatory plugins i will have to install for the theme to work: Elementor or WPBakery Page Builder, Revolution Slider, Restaurant Reservation, Event Manager, Woocommerce, Essential Grid….
Thank you!
Hola. Veo el tema muy atractivo pero según la ficha técnica y algunos comentarios, no es compatible con WordPress 5.7.2 ¿Es cierto?
Hi, No. Our theme is compatible with WordPress 5.7.2. Thank you!
Hi, does your theme works with B2BKing Plugin for wholesale purposes? Thank you
Hi, About shop we are using Woocommerce. Thank you!
I went to the theme editor and changed the color but still, the brownish-yellow color is there for many hover sections and buttons. Please check and assist. Thanks
Hi,
1 to change color of theme: Please enable Dev mode https://prnt.sc/11u18cm then change color in Colors section: https://prnt.sc/11u16ta and clear cache. After color is changed on front-end, please disable Dev mode.
2 if problem still persists, could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Kind regards!
Hi, Already took these steps but no change. Please check and fix. Thanks
Ok. we checked and relied. You can check. Thank you!
ok, thanks
Post Sale Issue- Index page not loading ‘ERR_TOO_MANY_REDIRECTS’ https://atoti.net/new_site/
Hi,
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems.
Thank you!
I see that there was an update a few weeks ago. Can the old version from 2018 be easily updated to the new version that uses Elementor? Is there any documentation for upgrading to the new version? I see in the download that there is a folder called “old version”. Can you explain the purpose of that? Your page for Item Details does not explain old version vs. new version. Thank You!
Hi, We updated theme with 2 version for Elementor and WPBakery Page Builder: https://prnt.sc/x3706y.
if you want update theme, please backup data in your site and update theme in Old version (WPBakery) folder theme. Thank you!
That worked, thank you!!
hi,
i have a big problem. I cant change anything on theme options page. Its not let me change or anything and dosent save also. Can you help me?
Could you please create a new topic at our support forum https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com with details of your issue, your site url and login credentials. Our support team will check and help you solve problems. Thank you!
I have waiting one week to get answers, still haven’t got any?!? I made a ticket in you support system and sent you an email and still no answer!
im a little bit disapointed !!! no updates and my wordpress version is not compatible !!! OLD template
Hi, All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: https://cmssuperheroes.ticksy.com/ or email: info@cmssuperheroes.com. Thank you!
Can I specify time frames for collection of pre-orders?
