8584 comments found.
Good day, are you updating theme to be compatible with php v 8?
Hi There,
We do not have any reports of issues with php8 and have received reports from beta testers of the upcoming version that there are no issues.
Cheers!
I have recently stumbled upon an issue that I first saw after I have bought the theme. I went with another solution at that point, but now I was wandering if there is any solving to this, as it never worked: I simply can’t make conditional rules in checkout manager to work, I try to load a field after a certain value in another field and it still doesn’t work. Is there any way to make conditional rules work?
Hi Alex,
Not sure what you mean by checkout manager, but if you have any product questions feel free to extend your support period here at ThemeForest, and a member of our team will be happy to take a look.
Cheers!
I have purchased this item before and now I noticed its being used without my knowledge on another website. How can I reset my license?
I even tried to login to TEMECO support but unfortunately I couldn’t login and the message was that the item code had been registered before. I believe my licence has been stolen from me, I truly appreciate your assistance.
When is the next version of the X theme going to be released? Last update was version 9.1.4. Is this WP 6.0.2 compatible? Is it PHP 8.0 compatible?
Howdy! You can keep any eye on our blog for the latest product news and items pertaining to that. We follow best practices with development in regards to PHP and WordPress, and as of right now we are not aware of any incompatibilities with either of the versions mentioned. Thanks!
I’m having a hard time activating my license. I bought it 6 years ago and never used it really. Looks like I registered the license on themeco but I don’t remember the user info at all and when I try to activate it on wordpress It says it’s been activated before and I need to revoke access with my themeco account which I can’t log in to. Any help here would be really appreciated.
Got in touch with the support and figured this out already. All good.
Awesome, thanks for the update!
what happen to the new update you guys said was coming out 2 months ago is that still a GO? any new demos? im having issues with the counters .. thanks
Hello i can’t login in https://theme.co/login?redirect=/account/dashboard. I tried to login from other browsers but same results !
Hi There,
Could you check again? We had a small issue with logging in that has since been corrected. Our apologies for the confusion.
Cheers!
Yes, you fixed thank’s
Most welcome!
for a very longtime the counters on the theme do not work. They just stopped working. In the forum, you mention you are aware of it and will be fixed but has been over a year and still the same.
Hi Samerk,
It has been corrected for our next release which we are currently beta testing, but will still take a bit longer for us to publish.
Ut oh, what happened, no updated since 29 December 2021, I’m looking for a rock solid ultra fast theme that will handle 200,000 sku with options, I know I dream big, but without dreams we have no improvements in life. Thoughts? 
If I install this theme on an existing website but use it for a new page, will it delete my existing site?
Hi There,
The license is for a single use, so if you wanted to use X on say two websites you would need 2 licenses. Let us know if you need anything further.
Cheers!
Hi! Sorry I meant I will only be using this on a single website but I am simply adding on to the website in a new page, the website already has pages that are built. I’m just using this for a new page. for example: example.com/page1
Installing this won’t delete the existing pages on the website right?
Gotcha, yeah no problems with using the theme on different pages of the same site.
Is this theme still actively supported?
Yes, indeed! We’ve been working on a major new update that is coming out towards the end of this month!!
Sorry wrong thread!
No problem! Just let us know if you have any questions we can help you with.
Hi, I am unable to create a Themeco account as I activated the theme through Wordpress, and never created an account. When I try to register, it says the license has already been activated. Now I can’t revoke the license of my old domain and update the new one, so I am unable to use the theme. Please let me know how I can open a Themeco account to manage my domain. Thank you for your help.
Hi there,
We can help you sort this out. Please contact us via email and send us the purchase code you’re referring to. There’s a contact form on our profile page. We can lookup the purchase code to see what account it belongs to and help you get access again.
Bonjour, En version mobile, je remarque que le site fige. Sur toutes les pages, je ne peux naviguer en entrant sur la page. Nous devons cliquer à quelques reprises sur l’écran du téléphone pour être capable de naviguer sur la page. Qu’est-ce qui cause se problème?
Hi There,
A member of our team would be happy to help with any support questions in our forum. If it is your first time there, this article explains how everything works.
Cheers!
Hi, the latest X theme (9.1.4) is fully compatible with WooCommerce 6.4.0?
We keep our products compatible with the latest versions, however if you have any issues, let a member of the team know in the support forum.
Cheers!
hello there can you please send me the link to your paid slider plugin .. thanks
thanks for that .. i check it often but it seems that link has been changed to go to modern sliders .. is there an updated link .. did the updates launch yet.. so excited .. one spoiler.. just one .. any new demos?
hello how do i get added to the beta ?? i really want to see how i can utilize the new features to take 7 to the next level .. i understand launches sometimes go past the eta so can you add me to the beta ?
Hi! I can`t activate the cornerstone plugin. Once I click on “Please click here to activate the required Cornerstone plugin.”, I get a ERROR 500 message. How can I fix this?
Hi There,
I’m sorry to hear you are having trouble getting Cornerstone activated. We’d be happy to help! You could post a question in our support forum or feel free to reach out to us directly through our contact page.
Cheers!
Hey, THEMECO! Is the current version of X compatible with Wordpress 5.9?
Yes indeed!
There is 6.0 available now. Is it compatible with current version of X?
We always keep our products compatible with the latest versions. If you run into any issues, feel free to open a thread in the support forum, and a member of the team will be happy to take a look.
Cheers!
If I buy this item, can any of these templates be included in the laravel framework? ex template: https://demo.theme.co/education/
is it available in bootstrap or html css native version?
No, since this is a WordPress theme, the design is compatible with WordPress only.
