23242 comments found.
Hi,
The search is working only by product name, can setup to do a search by product SKU also ??
Thank You
Hello, @cloud-tech,
This is possible with the theme live search.
Actually there are 2 search functionalities in our theme.
|. Yith WooCommerce Ajax Search
||. Theme default live Search.
So by default there is no such functionality in Yith WooCommerce Ajax Search for the search by SKU, you have to look for the Pro plugin for it.
Else, you can simply deactivate the Yith WooCommerce Ajax Search plugin from your site and turn ON the theme live search from Porto >> Theme Options >> General >> Site Search.
Note: Theme default live search will only show the search result in the live dropdown, not on the search result page and that is the default functionality and that is why it is called live search, so user have to click on the product in the live search dropdown and it will take the user to the particular product page. This is how it works and hope its all clear now.
Regards, P-THEMES.
Thank you for your prompt response, we already have Theme default live Search, but we can’t search by SKU
Thank You
Hello, @cloud-tech,
Then could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello. I can’t activate my template. I get this error…
Sorry, it could not connect to the Porto API server. Please try again later.
and I see that I am not the only one…
Hello, @adurruti,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
We are getting Sorry, it could not connect to the Porto API server. Please try again later. for our item ID 9207399
Hello, @nmwoods_1,
Can you please share the first 8 digits of your license with which you are facing this issue, so that I’ll check and reset it for you and then you have to reactivate the theme again and it will solve your issue?
Regards, P-THEMES.
Issue seems to have resolved itself now
Sound’s Good!!
how to turn off the homepage’s fresh window?
Hello, @XYZTTET,
Actually, there are two ways to set the popup on the site. Let me tell you both so that you can check on your site and fix it as per your need.
1- Navigate to the Dashboard >> Porto >> Template Builder there you will see the block called “Newsletter Popup” simply edit or remove the block as you want.
2- Simply edit the home page then scroll down at the bottom you will see a row with the widget/element named “Modal Box” simply disable the row in order to remove the popup from the page check image: https://postimg.cc/mcYSmtCm
Regards, P-THEMES.
Hello,
I installed Porto theme “Business Consulting 3” demo but I cannot change colors. None of the changes I make in theme options is taking effect. Can you help?
Hello, @MaximuSR,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Theme is working super slow (20 seconds loading for pages) and is also slow in dashboard, widgets have a long list of errors and wont load.
I entered the optimize speed options, reduced from 20 to 10s… but still.
Hello, @diegodaly,
Can you please share your live site URL with me here to check? so that I’ll check and further let you know on it.
Regards, P-THEMES.
Theme is good no doubt. Just complicated part is of Home sliding banners. It is so difficult to understand how to upload. Not an easy task. Tried uploading same size banners as it was on demo but getting cropped and distorted. Need minimum 6 banners there and dont want text overlay on banners. I have raised ticket Id #6324 for which reply is awaited.
Hello, @handcraft007,
I have just confirmed with the support department about your ticket #6324 and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hi!, I made a custom footer with the Templates Builder, but I don’t know how to align it to the bottom. Can you tell me where to adjust that setting? Please help.
Here you can see (in blue) what is happening: https://bit.ly/3qx7KfK
Hello, @marianogi,
I have just checked your site now and find the footer is completely assigned to the bottom and working fine as well: https://postimg.cc/PpPHwwb7
Regards, P-THEMES.
No, it is not assigned to the bottom, it does not work. It only works when you have such small vertical screen or the website has enough content in the body. But when you use a normal 1920×1080 screen and the page has no content it doesn’t work. Please check it again.
https://www.awesomescreenshot.com/image/32306340?key=3150c4ea6913c4e03cfddbac1b8aa565Hello, @marianogi,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.footer-wrapper {
position: fixed !important;
bottom: 0 !important;
}
Regards, P-THEMES.
Thank you!, it worked. 
You’re Most Welcome!!
No, sorry, it doesn’t work properly: it gets sticked at the bottom and I don’t want that because it covers a big portion of the page!
Hello, @marianogi,
If you do not want it to sticked at bottom then remove the code and it will be dynamic based on the content and screen size.
Regards, P-THEMES.
That’s what I did, but now I am at the starting point again: footer goes up when there is not enough content. This is not the proper functioning. It is not correct that the website shows an empty blank space below its footer. Please I need a solution to this.
Hello, @marianogi,
Then what solution do you want exactly, can you please elaborate on this?
1. The footer does not stick to the bottom when there is no content.
2. We provided the Custom CSS solution to stick the footer to the bottom of the screen when there is no content.
3. If You do not want that as well, then what do you want? please explain in detail.
Regards, P-THEMES.
Hi!
1. You can check it directly: You can see what is happening here: https://bit.ly/3BA8nLI Here you have a screenshot: https://www.awesomescreenshot.com/image/32306340?key=3150c4ea6913c4e03cfddbac1b8aa565
2. The solution you provide is not what I want: it fixes the footer at the bottom of the screen NOT of the page, so it is always visible. I don’t want the footer to be always visible. Isn’t that weird for you?
3. I just want the footer at the bottom of the page, no matter if I have content in my body page or not. At this time, this only works ok when I have enough content, but when a page has only a few lines the footer goes up, showing a blank space below it.
Hello, @marianogi,
Ok, Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out?
Regards, P-THEMES.
Hi!, here you have: https://p-themes.zendesk.com/hc/en-us/requests/6365
Hello, @marianogi,
I have just confirmed from the support department and they said that they already replied to your support ticket #6365, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
The solution you give me is to look in some forums to try some code? I already did that by myself! I tried many solutions but I am not the author of the theme so I can’t really know how all is made or if I add some css I may ruin something else. ONLY YOU can solve this. Only you should made your tests and give me the best efficient solution. I can’t study your whole code, full of custom css and ”!important” tags. That’s almost impossible for anyone else than you.
Hello, @marianogi,
The CSS that I gave you was and is perfect, but the issue is your footer size, your footer size is too large and that is why when screen getting smaller it shrink and move over to the content, so you have to reduce the footer height and then my previous code will work for you and there is no other way.
Regards, P-THEMES.
The CSS you gave me is useless because it fixes the footer to the bottom of the SCREEN, and I don’t want that (who would want that?). I want what is absolutely normal and common: the footer at the bottom of the PAGE. These are two very different concepts.
Hello, @marianogi,
Could you please try with this Custom CSS.
@media(min-width:1920px){
.page-id-4335 .footer-wrapper{
position:fixed !important;
bottom:0px !important;
}
}
Regards, P-THEMES.
Thank you in advance
Hello, @marianogi,
I have just confirmed from the support department and they said that they already replied to your support ticket #6778, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello. Yes, they did. They told me that the option I mention does not work with posts, only with pages. So I replied asking why it is shown in posts options.
Anyway, I solve it on my own, with a non professional css “display:none”, again.
They told me that maybe this could be a new feature in next updates.
Hello, @marianogi,
Ok Sound’s Good!!
Regards, P-THEMES.
Could you please reset my purchase code please
Hello, @afuentes25,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi.. There is a bug in Porto Lightbox Addon porto_lightbox.php on line 57 (Array and string offset access syntax with curly braces is no longer supported) as its crashing the page.
I have changed this {$which_character}; in to this [$which_character]; so now working fine. But i thought to let you know.. Thanks
Hello, @Deva89,
Thanks for your notify, I am forwerding this to our development department for testing it deeply and if finds the issue then fix it with the upcoming updates of the theme, so thanks for your understanding.
Regards, P-THEMES.
add a buy button right next to the add to cart button when viewing products
Hello, @quangvinhcg63,
Unfortunately, we do not have such feature for now in our theme, so you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
thank bro
You’re Most Welcome!!
Hello, how long is your response time for support requests? I’m just asking so I don’t get impatient, because I’ve placed a few questions in my account that have been waiting for an answer for 14 hours.
Hello, @Pfanner,
I have just confirmed from the support department and they said that they already replied to your support tickets, so please check back to your support ticket replies now and reply to them accordingly.
Regards, P-THEMES.
Thank you for support.
You’re Most Welcome!!
Hello! sir, take respect
https://postimg.cc/vxxhFFjP How to reduce little bit space between “ALL CATEGORIES” ?? kindly help us!Regards!
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.home ul.products li.product-category .thumb-info {
padding: 0 0.2rem !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Thank you so so much!
Regards!!
You’re Most Welcome!!
Hello! sir, i’ve a question to know you that if we want to make the website without loading page by your extra customization it’ll be possible in our theme with wordpress??? actually our we want without loading site change anything!!
Example Website: 1. https://www.beautybooth.com.bd/ 2. https://chaldal.com/
Regards!
Hello, @kashfulecommerce,
I am sorry but I am not able to understand your issue, Can you please explain it a bit more clearly, if possible with some screenshots or video clips for my better understanding?
Regards, P-THEMES.
Hello there,
I would appreciate if your developers could see to fix the demo import of “Transportation Logistic” (WPBakery). I was told that this will be done in the next update release but no dates known. Your support confirmed that there is an issue with the demo import css.
I bought an additional licence for specifically to use the layout of Transportation Logistic demo and I am liable to complete it ASAP.
Your support in this will be highly appreciated.
Thank you.
Best wishes,
Hi! i still face a problem with rewriting the slug for portfolio and removing /blog/ from url based on my settings in “Permalink Settings”.
it seems some code need to be implemented in function.php with ‘with_front’ => false
can you please advice?
Hello, @zevs3000,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hi, I can’t find any information about using the child theme. I need to modify a simple template structure but copying from parent to child and editing there does not work. What else should I do? Do you have any support documents to read about it?
Hello, @marianogi,
You have to make functions of your changes (Customization) and then you can use it in the Child Theme, you can check our theme documentation for the custom hooks here: https://www.portotheme.com/wordpress/porto/documentation/porto-hooks-actions-and-filters/
Regards, P-THEMES.
add buy now button ???
Hello, @quangvinhcg63,
Which Buy Now button are you talking about? Can you please elaborate on this, so that I’ll check and guide you properly.
Regards, P-THEMES.
add a buy button right next to the add to cart button when viewing products
Hi PT-Support2,
What an awesome theme! Absolutely great.
Got one question though: The button/action ‘don’t show this popup again’ is missing within the newsletter popup (Elementor). How do I manually add it?
The popup is currently everywhere when ‘don’t show again’ is disabled 
Thanks in advance.
Edit: located the appropriate account
Hello, @kool007,
First of all, as you can see the form on the popup is coming from the “Contact Form 7” plugin and the form name is “Newsletter Popup Form” check the image: https://postimg.cc/qz9ctYyc now let’s check the form settings in the “Contact Form 7” plugin simply navigate to the Dashboard >> Contact >> Contact Forms and you will see the form there called “Newsletter Popup form” as you can see in this image: https://postimg.cc/75w6Qnk8 click on edit it and you will see the line of “Don’t show this popup again” check image: https://postimg.cc/hJHRNKdz Below is the line of code I write for you so that if you don’t have this you can add this on your site.
<p class="mb-0"><label class="checkbox checkbox-inline"><input type="checkbox" class="wysija-checkbox porto-disable-modal-onload" name="wysija_donot_popup" value="1">Don't show this popup again</label></p>
Regards, P-THEMES.
Hi PT-Support2,
It works, great!
Thanks.
You’re Most Welcome!!
Hi PT-Support2,
What an awesome theme! Absolutely great.
Got one question though: The button/action ‘don’t show this popup again’ is missing within the newsletter popup (Elementor). How do I manually add it?
The popup is currently everywhere when ‘don’t show again’ is disabled
Thanks in advance.
Hello, @Topper006,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Oops, different username. Will ask the question again
Sure anytime, Thanks for your understanding.
This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
Previous live URL not running on Porto.
Using License to a new live running Website URL.
What is the solution?
Hello, @icassystem,
Can you please share first 8 digits of your purchase code with me here so that I’ll check and reset it for you.
Regards, P-THEMES.
53954269
Hello, @icassystem,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Your purchase code is valid. Thank you! Enjoy Porto Theme and automatic updates.
Thank you for your help.
You’re Most Welcome!!
