1736 comments found.
Hello,
I was just going to edit the child theme functions.php and realized there isn’t one. Is this something you plan on creating in the future? I don’t want to break the child theme by creating my own if I can avoid it.
hello OutLoudStudio !
The function.php should contain only following lines:
<?php
if ( ! defined( 'ABSPATH' ) ) { exit; }
After these lines, you can place your code.
Best regards,
DFD Support Team
Hey, I have bought your theme, but now I want to extend support your current offer is 13.88$ but when I try to extend it charges 34.88$, I just want your current offer to renew your support, updates to guide me on how can I do it otherwise I will still use older ones
Hello AliHamdani!
13.88$ support extending offer is available for users who purchase the theme. Unfortunately, there is no discount for extending the support without a theme purchase.
Best regards,
DFD Support Team
Hi after update to PHP8 DFD plugin give a crash to the site I update ll plug in and them but I have a bad visualisation.
Hello Clagri80!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Hello, I use DFD Native for my website ( http://franchisemeup.com ) but it is unusable because the theme is not compatible with the version of Wordpress. How to do please ?
Hello Avab23!
The latest theme version is fully compatible with the latest WordPress. Make sure the theme and plugins are up to date.
Best regards,
DFD team
how to upgrade to the latest version please ?
Please read this article, it should help. Please submit a ticket here if you need our assistance with this issue.
Best regards,
DFD team.
Hello Author
- I have upgraded latest theme and plugins but after that there is one section error regarding portfolio slide is “[get_portfolio_slide]”. See this screenshot: https://prnt.sc/oP9K8hjMxTe0
Here is my site url: https://www.remoteon.co.za/
Hello Sebotage!
Cannot see the issue on your site. Please get in touch with us via https://nativewptheme.net/support/support-ticket and clarify the WP access details.
Best regards,
DFD team
Hello, I am trying to activate the theme with the Item Purchase Code I got from the order but it just produces an error code: “Please enter a valid code”. I can’t login to support either because the purchase code is invalid there also. I purchased the theme on 2022-01-03 What do I do?
Hello Gardar!
Please get in touch with us via https://nativewptheme.net/support/support-ticket and clarify the purchase code.
Best regards,
DFD team
Hi, I submitted a ticket but have not gotten any replies and can’t find the ticket status anywhere.
Hello Gardar!
We have got your email and get back to you as soon as possible. Unfortunately, because of the constant russian missiles attacks we have blackouts and we have no possibility to support as usual and sometimes we need more time to reply.
Best regards,
DFD team
hi i cant activate with purchase code the new theme version ??
Hello Vedran530!
Please get in touch with us via https://nativewptheme.net/support/support-ticket and clarify the purchase code.
Best regards,
DFD team
Hello, I am trying to disable Google Fonts. I have standard or custom fonts assigned everywhere that I have previously uploaded. Also, I have included and configured the plugin OMGF and OMGF pro, cleared the cache several times but still I get the hint with different Google Font checkers:
Stylesheet
https://fonts.googleapis.com/css?family=montserrat:100,200,300,400,500,600,700,800,900,100italic,200italic,300italic,400italic,500italic,600italic,700italic,800italic,900italic&subset=latinFont
https://fonts.gstatic.com/s/montserrat/v25/jtusjig1_i6t8kchkm459wlhyw.woff2How can I remove this?
Thank you for answering!
Hello Robersl!
Please get in touch with us via https://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction.
Best regards,
DFD team
Hello,
I am unable to import a demo. I have an error in my browser console, saying : POST https://dev.sodheve.fr/wp-admin/admin-ajax.php 400 (Bad Request)
Can you please help?
I tried importing content.xml with WordPress import and I have the following error : Sorry, there has been an error. The file does not exist, please try again.
Thanks for your help.
Hello Roxaneanquetil!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the WP access details. Please do not forget to clarify the demo you’d like to have.
Best regards,
DFD team
Hello after updating to the current version, I should update the plugins. But this does not work and the page is broken. It’s about the plugins DFD Theme Extensions, revolution Slider and WP Bakery. It always comes the message: The plugins are up to date. What can I do?
Best regards Ludger
Hello Ludger!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the WP access details.
Best regards,
DFD team
Hello im trying to contact you with my code and it doesnt accept it. Greetings S
Hello Smeko88!
Seems you are trying to register, however, you are already a member https://www.awesomescreenshot.com/image/33472811?key=0e277d623833f99bf2d0662b357c214a. Please login with your email and password. You can also contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD team
Hi ! Thank you for this great theme. We have an issue with our website since yesterday. Wordpress, theme and plugins are updated with last version. Anyway, when we set PHP8 on our hosting the website doesn’t work anymore.
Here is the website : https://www.fun-sports.fr/
Can you help us ? Thank you very much
Hello Businessstandards!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details.
Best regards,
DFD team
hello …I am trying to deactivate my purchase code from old site and trying to activate it. in the new site …it does not deactivate or activate the the theme in the new site …can yo deactivate the theme at your end so i can i use my code again in my site .
regards
Hello Yosefasad!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the purchase code.
Best regards,
DFD team
hello siir .
I opened my first support ticket two days ago , and I opened my second ticket today regarding that my purchase code. is. not working. Unfortunately. the code still not working. can you kindly check the ticket for me . Thank you
We have got your request and get back to you as soon as possible.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Is it possible to turn off that scroll effect? (On mac it is unnerving to have a scroll effect like that, because mac has a built in scrolling momentum, which conflicts when website have a scroll effect)
Hello SocialPatterns!
Could you please be more specific? Link would be great.
Best regards,
DFD Support Team
on your webpage purchase code not working for ticket and I m today instal wordpress and click for demo instal demo dont install
manuel on ftp send instal templates not workink
Hello Ctrlhelp1! Could you please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
I got email support but the problem is not resolved and I don’t think you have properly updated this theme
See update dates in between
—-Native-—-26-04-2022 V 1.6.1-—-—-—--
—-Ronneby-—-17-08-2022 V 3.4.4-—-—-——-
There are no issues with the theme itself and we will update the theme as soon as we will add new features or update is required for the compatibility or plugin’s update. I have installed the demo for you and it was the exact copy of our demo page.
Best regards,
DFD team
Hello we have a problem with the Yoast Seo application and your theme (Native), when your theme is active, impossible to have the Yoast Seo window open. Do you have a solution? Sincerely
Hello Betc!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket.
Best regards,
DFD team
Nice theme
Hello FemiAdeoya!
Thank you!
Best regards,
DFD team
DFD Theme Extensions plugin is causing problems on Yoast Seo. I disabled the plugins one by one. When I disabled the DFD Theme Extensions, Yoast Seo worked. How can I resolve this? It’s all up to date.
Hello S-luiz!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the link and WP and FTP access details for checking.
Best regards,
DFD team
Hello, I’ve already contacted you via ticket, I’m waiting for a response.
In this case, we will get back to you as soon as possible.
Best regards,
DFD team
Hello, I have many portfolio items but they are organized by date, can you tell me how I can organize them in alphabetical order, please. I appreciate your collaboration.
Hello Lorddante123456!
There is no option to change the portfolio order, unfortunately.
Best regards,
DFD team
How do I request a refund? I have wasted 3 hours trying to install the demo content and your demo importer does not work. The WordPress Importer also does not work because the demo-data is missing from the zip drive. I cannot even submit a ticket on your support site because it will not allow me to hit submit. I have wasted enough time. Amazing that as easy as it is to install demo content you have people jumping through hoops like this.
Hello Heaflorida!
All financial questions are managed by Envato team so please check this link https://themeforest.net/refund_requests/new to open refund request.
Best regards,
DFD Support Team
