Discussion on Native - Stylish Multi-Purpose Creative WP Theme

Discussion on Native - Stylish Multi-Purpose Creative WP Theme

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How to deactivate that registration if registered elsewhere. I can not login thrue website:https://nativewptheme.net/support/wp-login.php?action=register

Even when I put correct: PURCHASE CODE

Please for help!

Can you please help me to deactivate code: 1228a89f-b449-41b9-884d-ee4a08724e29 REGULAR LICENSE

I lose previous domain and website disappear. Best regards,

Hello Aisvu!

I have deactivated the code for you.

Best regards,
DFD Support Team

Hello, I have 6 DFD Native licenses but only 5 websites with DFD Native theme in use @ the moment.

When I want to activate a 6th website none of the purchased keys are valid, and I didn’t keep track of which purchased key I used on what domain/site.

Is it possible to know which key is unused or what can I do in this case? I would like to build a list of what site/domain uses which key because I’ll would like to use Native for all our sites from now on but would like to keep track of the used licenses.

How can we achieve this?

Please access with filip@infosystems.be and the password you have used for registration. You can also contact us via Envato contact form.

Best regards,
DFD Support Team

Pasword reset does not work for filip@infosystems.be, I used the contact form but no response yet…

Also I noticed your life preview and sample site is down…

Have already emailed you back.

Best regards,
DFD Support Team

Dear DFDevelopment team,

I hope this message finds you well. I am writing to inquire about using the “Native” theme that I purchased for my website, “www.equranclass.com.” Unfortunately, I discovered that the theme cannot be utilized on that website as it is not a WordPress website. Therefore, I would like to use the same theme for my other website, “www.mcw.edu.pk.”

However, when I attempted to enter the purchase code, I received an error message indicating that the code is invalid. I would greatly appreciate any guidance you can provide on how to use this theme for a different website.

I understand that your policy allows for a single item code to be used for one website only, and I assure you that I have no intention of violating that policy.

Purchase codes: 6a808ded-203b-42df-ac09-92c023771b9e 27 Feb 2019 REGULAR LICENSE

Thank you for your attention to this matter, and I look forward to hearing back from you soon.

Sincerely, Abul Sattar

Hello Abul Sattar!

I have deactivated the code for you. It can be used now.

Best regards,
DFD Support Team

Thank you for your support How do I install the theme manual? it doesn’t load automatically when i click

Hello Ctrlhelp1!

Already emailed you back. Please check and get back to us.

Best regards,
DFD Support Team

Good morning, on 03/14/2023 I made the purchase for another website, it is already installed, but when I want to install the demo (shop_two) it does not install it, it does not appear to load the information, so I wanted to know if there is something bad?.

Also, the version of the dfd extension is not updated, in fact it is not in the downloaded files. I have version 1.5.X that I bought in 2020.

Will I have to do it manually, instead of using through the template? or the version of the dfd extension is wrong.

thank you

Hello Elhuertobb!

It’s better to update the theme to exclude the issues already fixed in the theme and try to load the demo. In case the issue is still there you can use WordPress importer or get in touch with us via ticket here.

Best regards,
DFD Support Team

l m send a email plase contol

Hello Ctrlhelp1!

As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue and is waiting for its turn to be fixed.

Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).

Best regards,
DFD Support Team

Hello, I have just purchased the DFD Native theme in order to update my existing site from v1.0.0 to the current version to ensure Wordpress compatbility. On installation a message is shown indicating that WPBakery, DFD Extensions, and Revolution Slider need to be updated. Running the update process results in this error “An error occurred while updating Revolution slider: The package could not be installed. The package contains no files.”. The download site link is http://dfd.name/check-native/plugins.php?plugin=revslider&code=… How can the updates be completed?

Hello Chrrah!

Please make sure you have activated the theme with the purchase code https://nativewptheme.net/support/first-steps/getting-started#activation

In case you need our help, please get in touch with us via ticket here and clarify the WP access details?

Best regards,
DFD Support Team

This theme is really a nightmare , i lost almost 10 hours trying to make it work, everytime i put the settings on every header style, and also trying to Custom the header, it never showes the same setting i put on the theme options, most of the times it removes all the setting olso , and i need to start again from the begining, this theme has a really deep issues becouse i lost all my evening and all the night trying to get it work , and now its 5:43 in the morning , for nothing . I just want my money back and nothing else.

Hello Bujar_malaj!

All financial questions are managed by Envato team so please check this link https://themeforest.net/refund_requests/new to open refund request.

Best regards,
DFD Support Team

Hi everyone. I’m trying to deactivate theme, but it’s still activated. What i’m doing wrong ?

Hello Roman_Grey!

Could you please get in touch with us via ticket here and clarify the WP access details?

Best regards,
DFD Support Team

Hi, I used your Native template but the support has expired. After updating the WP and PHP version the site doesn’t work anymore. I also can’t update WpBakery as it asks me for the license. Do I need to renew my license to get help?

Hello Surf108!

Could you please get in touch with us via ticket here and clarify the WP and FTP access details?

Best regards,
DFD Support Team

Hello I have a problem with your theme on woocommerce I create a variable product and I set the picture, description, price for each variation, everything is ok until this step, but when I add a sale price for any variation something goes wrong and the signle product page doesn’t load except the custom header with the product name

Hello Moneycore!

Could you please get in touch with us via ticket here and clarify the WP and FTP access details?

Best regards,
DFD Support Team

Hi,

I use Native theme on a client’s website since 2018, but since a few months, when I try to update the website, it breaks the display and WP Bakery doesn’t work anymore. I want to update the theme & WordPress version and make changes to the website, but I can’t.

Could you please help me ?

Thanks & regards

Hello RolandGosselin!

Could you please get in touch with us via ticket here and clarify the WP and FTP access details?

Best regards,
DFD Support Team

Hello, After the latest updates, the Checkout page no longer displays correctly. This is a theme error, in other themes the display is normal. See screenshot: https://drive.google.com/file/d/1lo9gzq2NJe4gua2PFhzlpaNf4A4Gm85J/view?usp=share_link Thank you.

Hello Skydull!

Please a ticket here https://nativewptheme.net/support/support-ticket we’ll check it for you.

Best regards,
DFD team.

If i want to update my website from DFD Native Child Theme V1.0.0 to V1.6.3, the website-design does not work. which workaround is here possible?

Hello Dosy1979!

The theme should be activated with the purchase code, check https://nativewptheme.net/support/first-steps/getting-started#activation. After that, you will be able to install plugins and all will work as supposed.

Best regards,
DFD Support Team

I just purchased Native Theme. Installed Wordpress, uploaded theme & child theme, uploaded plugins. Now trying to use Demo Import on #15, and nothing happens. I get the Install Demo Content popup, I say “YES”, and nothing happens. I’ve tried it over 10 times. Can you help? Thanks

Also, I went to your Support site to sign up with this License of Native, and again, nothing happens when I put in all the info. It just clears the input fields, and nada…

PS – this is my 3rd Native theme install, and this has not happened before.

I used the Wordpress Importer instead. but still a problem with setting up new user on Support page.

Hello Dave8952!

You are already a member so there is no need to register for the second time, jut access with your details https://www.awesomescreenshot.com/image/37263353?key=3cbc645257097ef4dfeb8130ac26b4b6.

Please get in touch with us via ticket or via Envato contact form.

Best regards,
DFD team.

Anyone else having issues with “full-width” sections/settings since version 1.6.4? All of my full-width elements are now “boxed”. Thanks!

Hello Sebasagosta!

Please a ticket here https://nativewptheme.net/support/support-ticket we’ll help you.

Best regards,
DFD team.

Thanks Ellen. I think I found the solution but before I had, I had sent a ticket there as well.

Will get back to you as soon as possible.

Best regards,
DFD team.

Hi team. I am updating my website made with Native. I upgraded the php version to 8.0 but the visual composer doesn’t work also the website has display problems. How can I proceed to upgrade? Should I buy a new license and replace the theme in the “themes” folder? Will my child theme still work?

Thanks in advance

Please try to visit Settings -> Permalimks page from your admin area and click Save changes. Please a ticket here https://nativewptheme.net/support/support-ticket if it will not do the trick and we’ll do our best to get this sorted for you.
Best regards,
DFD team.

Super! Now it works! Thank you very much

Glad to help

One page scroller sticks on footer in mobile view

Hello Thirstandco!

Could you please get in touch with us via ticket here and clarify the WP access details?

Best regards,
DFD Support Team

Hi there, after installing theme si not possible to install required plugins and activate theme neither. Any idea to solve? I’ve already sent a message through envato form. Thanks

Hello VibesArt!

We have got your email and get back as soon as possible.

Best regards,
DFD Support Team

Hi there, answered yesterday but still nothing from your side. Two days that we’re stuck using a brand new theme, #envato should review better the items on the store. Please give support, we really need to go ahead. Best

As I can see the issue is already solved. In case you need any assistance, please, get back to our IT team.

Best regards,
DFD Support Team

Hello. we have purchased the theme with a license. When I try to register on your site with the license key and enter the license in the box, the page just reloads and nothing happens. ask for assistance

Hello Mariak105!

Could you please contact us via Envato contact form?

Best regards,
DFD Support Team

i send you a message via Envato contact form

We have got your email and get back ASAP.

Best regards,
DFD Support Team

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