1740 comments found.
Hi team. I am updating my website made with Native. I upgraded the php version to 8.0 but the visual composer doesn’t work also the website has display problems. How can I proceed to upgrade? Should I buy a new license and replace the theme in the “themes” folder? Will my child theme still work?
Thanks in advance
Hello Tistigiovanni!
There is no need to buy a new license. Please check the instruction on how to update the theme here. The theme should be activated with the purchase code, check https://nativewptheme.net/support/first-steps/getting-started#activation. After that, you will be able to install plugins and all will work as supposed.
Best regards,
DFD Support Team
Hi Team, Thank you for your response. I purchased a new license and did all the updates (theme and plugin).
Now I only have one problem, the “portfolio” section doesn’t work anymore. The pages are published, from the backend I see all the content but from the home page (and in preview mode) I display 404 error.
https://www.egdesigndinterni.it (click on the carousel items – second section)Can U help me please? Thanks in advance
Please try to visit Settings -> Permalimks page from your admin area and click Save changes. Please a ticket here https://nativewptheme.net/support/support-ticket if it will not do the trick and we’ll do our best to get this sorted for you.
Best regards,
DFD team.
Super! Now it works! Thank you very much
Glad to help
One page scroller sticks on footer in mobile view
Hello Thirstandco!
Could you please get in touch with us via ticket here and clarify the WP access details?
Best regards,
DFD Support Team
Hi there, after installing theme si not possible to install required plugins and activate theme neither. Any idea to solve? I’ve already sent a message through envato form. Thanks
Hello VibesArt!
We have got your email and get back as soon as possible.
Best regards,
DFD Support Team
Hi there, answered yesterday but still nothing from your side. Two days that we’re stuck using a brand new theme, #envato should review better the items on the store. Please give support, we really need to go ahead. Best
As I can see the issue is already solved. In case you need any assistance, please, get back to our IT team.
Best regards,
DFD Support Team
Hello. we have purchased the theme with a license. When I try to register on your site with the license key and enter the license in the box, the page just reloads and nothing happens. ask for assistance
Hello Mariak105!
Could you please contact us via Envato contact form?
Best regards,
DFD Support Team
i send you a message via Envato contact form
We have got your email and get back ASAP.
Best regards,
DFD Support Team
Hello,
I was just going to edit the child theme functions.php and realized there isn’t one. Is this something you plan on creating in the future? I don’t want to break the child theme by creating my own if I can avoid it.
hello OutLoudStudio !
The function.php should contain only following lines:
<?php
if ( ! defined( 'ABSPATH' ) ) { exit; }
After these lines, you can place your code.
Best regards,
DFD Support Team
Hey, I have bought your theme, but now I want to extend support your current offer is 13.88$ but when I try to extend it charges 34.88$, I just want your current offer to renew your support, updates to guide me on how can I do it otherwise I will still use older ones
Hello AliHamdani!
13.88$ support extending offer is available for users who purchase the theme. Unfortunately, there is no discount for extending the support without a theme purchase.
Best regards,
DFD Support Team
Hi after update to PHP8 DFD plugin give a crash to the site I update ll plug in and them but I have a bad visualisation.
Hello Clagri80!
Could you please get in touch with us via ticket here and clarify the WP and FTP access details?
Best regards,
DFD Support Team
Hello, I use DFD Native for my website ( http://franchisemeup.com ) but it is unusable because the theme is not compatible with the version of Wordpress. How to do please ?
Hello Avab23!
The latest theme version is fully compatible with the latest WordPress. Make sure the theme and plugins are up to date.
Best regards,
DFD team
how to upgrade to the latest version please ?
Please read this article, it should help. Please submit a ticket here if you need our assistance with this issue.
Best regards,
DFD team.
Hello Author
- I have upgraded latest theme and plugins but after that there is one section error regarding portfolio slide is “[get_portfolio_slide]”. See this screenshot: https://prnt.sc/oP9K8hjMxTe0
Here is my site url: https://www.remoteon.co.za/
Hello Sebotage!
Cannot see the issue on your site. Please get in touch with us via https://nativewptheme.net/support/support-ticket and clarify the WP access details.
Best regards,
DFD team
Hello, I am trying to activate the theme with the Item Purchase Code I got from the order but it just produces an error code: “Please enter a valid code”. I can’t login to support either because the purchase code is invalid there also. I purchased the theme on 2022-01-03 What do I do?
Hello Gardar!
Please get in touch with us via https://nativewptheme.net/support/support-ticket and clarify the purchase code.
Best regards,
DFD team
Hi, I submitted a ticket but have not gotten any replies and can’t find the ticket status anywhere.
Hello Gardar!
We have got your email and get back to you as soon as possible. Unfortunately, because of the constant russian missiles attacks we have blackouts and we have no possibility to support as usual and sometimes we need more time to reply.
Best regards,
DFD team
hi i cant activate with purchase code the new theme version ??
Hello Vedran530!
Please get in touch with us via https://nativewptheme.net/support/support-ticket and clarify the purchase code.
Best regards,
DFD team
Hello, I am trying to disable Google Fonts. I have standard or custom fonts assigned everywhere that I have previously uploaded. Also, I have included and configured the plugin OMGF and OMGF pro, cleared the cache several times but still I get the hint with different Google Font checkers:
Stylesheet
https://fonts.googleapis.com/css?family=montserrat:100,200,300,400,500,600,700,800,900,100italic,200italic,300italic,400italic,500italic,600italic,700italic,800italic,900italic&subset=latinFont
https://fonts.gstatic.com/s/montserrat/v25/jtusjig1_i6t8kchkm459wlhyw.woff2How can I remove this?
Thank you for answering!
Hello Robersl!
Please get in touch with us via https://nativewptheme.net/support/support-ticket and we’ll provide you with the instruction.
Best regards,
DFD team
Hello,
I am unable to import a demo. I have an error in my browser console, saying : POST https://dev.sodheve.fr/wp-admin/admin-ajax.php 400 (Bad Request)
Can you please help?
I tried importing content.xml with WordPress import and I have the following error : Sorry, there has been an error. The file does not exist, please try again.
Thanks for your help.
Hello Roxaneanquetil!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the WP access details. Please do not forget to clarify the demo you’d like to have.
Best regards,
DFD team
Hello after updating to the current version, I should update the plugins. But this does not work and the page is broken. It’s about the plugins DFD Theme Extensions, revolution Slider and WP Bakery. It always comes the message: The plugins are up to date. What can I do?
Best regards Ludger
Hello Ludger!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the WP access details.
Best regards,
DFD team
Hello im trying to contact you with my code and it doesnt accept it. Greetings S
Hello Smeko88!
Seems you are trying to register, however, you are already a member https://www.awesomescreenshot.com/image/33472811?key=0e277d623833f99bf2d0662b357c214a. Please login with your email and password. You can also contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD team
Hi ! Thank you for this great theme. We have an issue with our website since yesterday. Wordpress, theme and plugins are updated with last version. Anyway, when we set PHP8 on our hosting the website doesn’t work anymore.
Here is the website : https://www.fun-sports.fr/
Can you help us ? Thank you very much
Hello Businessstandards!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the WP and FTP access details.
Best regards,
DFD team
hello …I am trying to deactivate my purchase code from old site and trying to activate it. in the new site …it does not deactivate or activate the the theme in the new site …can yo deactivate the theme at your end so i can i use my code again in my site .
regards
Hello Yosefasad!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket and clarify the purchase code.
Best regards,
DFD team
hello siir .
I opened my first support ticket two days ago , and I opened my second ticket today regarding that my purchase code. is. not working. Unfortunately. the code still not working. can you kindly check the ticket for me . Thank you
We have got your request and get back to you as soon as possible.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Is it possible to turn off that scroll effect? (On mac it is unnerving to have a scroll effect like that, because mac has a built in scrolling momentum, which conflicts when website have a scroll effect)
Hello SocialPatterns!
Could you please be more specific? Link would be great.
Best regards,
DFD Support Team
on your webpage purchase code not working for ticket and I m today instal wordpress and click for demo instal demo dont install
manuel on ftp send instal templates not workink
Hello Ctrlhelp1! Could you please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
I got email support but the problem is not resolved and I don’t think you have properly updated this theme
See update dates in between
—-Native-—-26-04-2022 V 1.6.1-—-—-—--
—-Ronneby-—-17-08-2022 V 3.4.4-—-—-——-
There are no issues with the theme itself and we will update the theme as soon as we will add new features or update is required for the compatibility or plugin’s update. I have installed the demo for you and it was the exact copy of our demo page.
Best regards,
DFD team
Hello we have a problem with the Yoast Seo application and your theme (Native), when your theme is active, impossible to have the Yoast Seo window open. Do you have a solution? Sincerely
Hello Betc!
Please get in touch with the support team via https://nativewptheme.net/support/support-ticket.
Best regards,
DFD team
