23223 comments found.
I have just discovered a new disaster from your recent update: some header fonts have change to another font. I use Poppins, the theme tries to load Oswald and as it fails it shows a serif font. I can’t believe the hours I am losing with the problems of your new theme update.
I have just opened a ticket with this: https://p-themes.zendesk.com/hc/en-us/requests/7445
Hello, @marianogi,
I have just confirmed from the support department and they said that they already replied to your support ticket #7445, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
I have updated to the latest version (6.5.0), however, the update for Rev Slider is not included in the latest download. It still shows as 6.5.20 in the folder. Can you supply the latest version of the plugin separately?
Hello, @athletica554,
Revolution Slider 6.5.31 version is included in the latest update of the theme, if you are facing the difficulty in updating the plugin then please contact us via our support system, so that we will provide you the very latest version of the plugin there.
Regards, P-THEMES.
The latest version of Rev Slider included in your most recent theme update (6.5.0) is 6.5.20. I just downloaded the folder. When clicking the ‘update required’ link next to the plug-in, it updates to 6.5.24, however, the latest version is 6.5.31
I cannot contact you via support as my support has expired. This isn’t a support issue in terms of troubleshooting, I only require the latest version of the Rev Slider plug in. if you are able to provide, I can install myself manually.
Hello, @athletica554,
Ok then please share your theme purchase code PDF file with me for verification purposes via my email aizazawan55@yahoo.com so that I’ll provide you with the very latest version of the plugin to you.
Regards, P-THEMES.
Hi, very good theme.
Can you make the search box bigger in mobile theme? It’s still too small. Let it fill the screen in width. How can I change?
Hello, @MhendiZ,
Could you please share the screenshot of the search box and also the live page URL, so that I’ll check and help you out with this.
Regards, P-THEMES.
OMG!!!, Your new update totally destroyed my website!!
Please release a new update fixing all the innumerable problems it causes with your plugin, with child themes, with fonts, and all the issues that the customers here are telling you.
Hello, @marianogi,
Please read this comment: https://themeforest.net/comments/28731051
For the Child Theme Customization issue with a header, please read this comment: https://themeforest.net/comments/28731091
Otherwise please contact us via our support system with your site WP Admin and Cpanel Admin Login credentials with us, so that our experts will check it for you on your site and help you out if possible.
Regards, P-THEMES.
What you say in this comment: https://themeforest.net/comments/28731051 it is simply NOT TRUE. If I try NOW to update your theme it will fail again, so NOTHING IS SOLVED.
Do you think it’s normal that the customers have to make 10 steps to avoid fatal errors as you recommend here?: https://themeforest.net/comments/28735197 This can’t be true. This can’t be happening to us.
PLEASE RELEASE AN UPDATE FIXING THIS MESS ASAP!
Hello, @marianogi,
We have tested the latest theme many times and there is no such issue with our latest theme, the issue must be on your site only, so we have to check it on your site, could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
(sorry, mistake commenting)
No Problem 
Theme is good and support is also too good. I purchased 2nd license too as overall performance of theme was good. Keep it up guys your good work.
Thank you kindly, @handcraft007!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Possible solution for people still having issues after reinstalling Porto Functionality. If you’re running a child theme with edits to header.php remove it, and update it with the new original header.php.
Hello, @mtool,
Thanks for sharing your experience here with others, it might help some other customers as well, we really appritiate it.
Regards, P-THEMES.
hi there!!!after latest update we have problems when activating child theme…in main theme everything seems to work properly….but when changing to child theme css is not loading (both in elementor and wp bakery)....is there an advise on that????
Hello, @kbelimpassakis,
Could you please share the URL of your site having issue and also the screenshot of your issue, so that I’ll check and assist you accordingly.
Regards, P-THEMES.
i m upadting it on a stage copy (its one of the two websites running with porto theme- i am facing same issue on both)
https://prnt.sc/Ke5G512tfOsqi did what mtool advised above and replaced old child theme’s header with the new one from the upadated theme….it seems to work properly right now
Hello, @kbelimpassakis,
So it means your issue is resolved now?
Regards, P-THEMES.
assume it does at least for one of the two websites applied (on the other site not tested yet).thanks anyway.also thanks to mtool for his advise
Hope it will work on your other sites as well, and thanks for your love for porto, keep using and loving our themes
With this last update we are having major problems:
Warning: include_once(/home/customer/www/irontime-sales.com/public_html/wp-content/plugins/porto-functionality/builders/elements/single/elementor/post-format.php): failed to open stream: No such file or directory in /home/customer/www/irontime-sales.com/public_html/wp-content/plugins/porto-functionality/builders/elements/single/init.php on line 2509
Warning: include_once(): Failed opening ’/home/customer/www/irontime-sales.com/public_html/wp-content/plugins/porto-functionality/builders/elements/single/elementor/post-format.php’ for inclusion (include_path=’.:/usr/local/php73/pear’) in /home/customer/www/irontime-sales.com/public_html/wp-content/plugins/porto-functionality/builders/elements/single/init.php on line 2509
Tried restoring my website but it still shows the errors
Hello, @VDjGFX,
Really sorry for the inconvenience but our development team tests the update many times before releasing it.
The issue you and other customers are facing is because of, the time when we were uploading the theme package and core plugin package files to our API server, at that time, a mistake occurred from our end for the Porto Functionality plugin file, and then we checked and fixed and uploaded the new Porto Functionality package asap with that fix.
But unfortunately, you already updated the theme and plugin before, so that is the reason of your issue.
You have to delete the Porto Functionality plugin file and then Install the plugin again and it will solve your issue for sure.
We are apologizing for this inconvenience and are sorry for that.
Thanks for your understanding.
Regards, P-THEMES.
By the way this solution didn’t work at all. The only way I was able to get website to work again is to restore the whole website to a point where porto theme is at version 6.4.1 and porto functionality at 2.4.1., but only way restore worked is when I first deleted the porto functionality folder in file manager and the porto parent theme folder, and after that I started with restore backup of the whole website.
Hello, @VDjGFX,
If that is not working for you, then you can contact us via our support system with your site WP Admin Login details so that we will check and update the theme for you on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @norman_ansao,
Please make sure that you have not turned OFF the blocks under Porto >> Speed Optimization Wizard >> Other Minify: https://postimg.cc/p94cT78h
Regards, P-THEMES.
Hello
This is a follow up to my issue of 7th September. The ticket is still not resolved. I was promised several times that the theme will be updated and this issue will be resolved. But the Transportations & Logistics demo import is still an issue.
I have reset and tried to do a fresh import, still the same issue.
Original ticket: 7th September #6059 Follow up: 1 week ago #6973, promised the theme update will fix the demo New Follow up after your theme’s update which did not resolve the issue; #7372 Can someone resolve this now please.
You can see the screenshot of your last message here. https://monosnap.com/file/J3VhbZw9A3bmeDABU4u2gl84XGte5HHello, @naarwebz,
We are really really sorry for this inconvenience and apologize for it.
That Bug was missed in our latest update of the theme and we will release another update by tomorrow or within the next 2 days, with which we will surely solve this issue, we are promising with you, and need your cooperation and patience.
Again at last we are sorry and apologize for it.
Thanks for your understanding.
Regards, P-THEMES.
Hello,
I was wondering if this is fixed now as it has been two days and I had no alerts or a response back.
I don’t understand why the support cannot fix my tickets but rather want to wait for a really long time for the next theme update.
Thank you
Hello, @naarwebz,
Again we are really sorry for the inconvenience, but there is some technical issue and that is why it is late, we will release it soon with in a couple of days, so please be patience and stay tuned.
Thanks for your understanding.
Regards, P-THEMES.
Hello,
I am just wondering why your developers are simply not working on the ticket to fix the issue with it rather waiting to release a whole update on the theme?
This has been taken really long time. It was reported and support requested on 7th of September. All I am receiving is promises for the next update in a couple of days and it goes on…
Can you please ask your developers to work on this today and to resolve the issue with my ticket.
Hello, @naarwebz,
We have just replied to your support ticket, so please check back your support ticket reply now and reply to it accordingly, if needed.
Regards, P-THEMES.
what kind of people you are ? you don’t check and test any new version you launch before everyone upgrade? how come there is such a big mess in your theme ?
Hello, @cyberwebmaster,
Really sorry for the inconviniance but our development team test the update many times before releasing it.
The issue you and other customers are facing is because of, the time when we were uploading the theme package and core plugin package files to our API server, at that time, a mistake occurs from our end for the Porto Functionality plugin file, and then we checked and fixed and uploaded the new Porto Functionality package asap with that fix.
But unfortunately, you already updated the theme and plugin before, so that is the reason of your issue.
You have to delete the Porto Functionality plugin file and then Install the plugin again and it will solve your issue for sure.
We are apologizing for this inconviniance and sorry for that.
Thanks for your understanding.
Regards, P-THEMES.
Same issue as everyone else Cannot use my Site: Porto Theme – Functionality
No such file or directory in /plugins/porto-functionality/porto-functionality.php on line 76
Fatal error: require_once(): Failed opening required ’/plugins/porto-functionality/maintenance/init.php’ (include_path=’.:/opt/plesk/php/7.4/share/pear’) in /plugins/porto-functionality/porto-functionality.php on line 76
Downgraded my site
Thank you for the fix
You’re Most Welcome!!
Website stopped working using porto theme,,, showing public_html/wp/wp-content/plugins/porto-functionality/maintenance/init.php
Warning: require_once(/home/public_html/wp/wp-content/plugins/porto-functionality/maintenance/init.php): Failed to open stream: No such file or directory in /home/public_html/wp/wp-content/plugins/porto-functionality/porto-functionality.php on line 76
the entire website stopped working,,,,, your new release of porto functionality not working at all
Hello, @cyberwebmaster,
Really sorry for the inconvenience but our development team tests the update many times before releasing it.
The issue you and other customers are facing is because of, the time when we were uploading the theme package and core plugin package files to our API server, at that time, a mistake occurred from our end for the Porto Functionality plugin file, and then we checked and fixed and uploaded the new Porto Functionality package asap with that fix.
But unfortunately, you already updated the theme and plugin before, so that is the reason of your issue.
You have to delete the Porto Functionality plugin file and then Install the plugin again and it will solve your issue for sure.
We are apologizing for this inconvenience and are sorry for that.
Thanks for your understanding.
Regards, P-THEMES.
The latest theme update breaks the website. Confirmed on multiple websites.
Hello, @bhoudek,
Really sorry for the inconvenience but our development team tests the update many times before releasing it.
The issue you and other customers are facing is because of, the time when we were uploading the theme package and core plugin package files to our API server, at that time, a mistake occurred from our end for the Porto Functionality plugin file, and then we checked and fixed and uploaded the new Porto Functionality package asap with that fix.
But unfortunately, you already updated the theme and plugin before, so that is the reason of your issue.
You have to delete the Porto Functionality plugin file and then Install the plugin again and it will solve your issue for sure.
We are apologizing for this inconvenience and are sorry for that.
Thanks for your understanding.
Regards, P-THEMES.
hI! after latest update Porto functionality plugin breaks site
An error of type E_COMPILE_ERROR was caused in line 76 of the file /wp-content/plugins/porto-functionality/porto-functionality.php. Error message: require_once(): Failed opening required ’/wp-content/plugins/porto-functionality/maintenance/init.php’ (include_path=’.:’)
Hello, @zevs3000,
Really sorry for the inconvenience but our development team tests the update many times before releasing it.
The issue you and other customers are facing is because of, the time when we were uploading the theme package and core plugin package files to our API server, at that time, a mistake occurred from our end for the Porto Functionality plugin file, and then we checked and fixed and uploaded the new Porto Functionality package asap with that fix.
But unfortunately, you already updated the theme and plugin before, so that is the reason of your issue.
You have to delete the Porto Functionality plugin file and then Install the plugin again and it will solve your issue for sure.
We are apologizing for this inconvenience and are sorry for that.
Thanks for your understanding.
Regards, P-THEMES.
On theme update to 6.5. Porto functionality plugin on update experiences a ajax error and won’t activate and breaks site. Same issue on 2 sites, downgrading Porto functionality plugin and theme for now….
In this case, WordPress caught an error with one of your plugins, Porto Theme – Functionality.
First, visit your website xxxxx and check for any visible issues. Next, visit the page where the error was caught (xxxxxx/wp-admin/admin.php?page=porto-setup-wizard&step=demo_content&activate-multi=1) and check for any visible issues.
Hello, @playnstocks,
Really sorry for the inconvenience but our development team tests the update many times before releasing it.
The issue you and other customers are facing is because of, the time when we were uploading the theme package and core plugin package files to our API server, at that time, a mistake occurred from our end for the Porto Functionality plugin file, and then we checked and fixed and uploaded the new Porto Functionality package asap with that fix.
But unfortunately, you already updated the theme and plugin before, so that is the reason of your issue.
You have to delete the Porto Functionality plugin file and then Install the plugin again and it will solve your issue for sure.
We are apologizing for this inconvenience and are sorry for that.
Thanks for your understanding.
Regards, P-THEMES.
Hello! Sir, take respect!
Sir, our support team can’t solve “Avoid an excessive DOM size” in theme template. How to solve this problem https://postimg.cc/23Nx1w8M
Regards!
Hello, @kashfulecommerce,
Have you checked and used all the Speed related options in our theme under Speed Optimization Wizard? If no then please try to use them: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
https://www.portotheme.com/wordpress/porto/documentation/conditional-rendering/Regards, P-THEMES.
hi, the size of the gallery thumbnails on the single product page is not 150×150. it appears rendered to 150 at full size. that is, the thumbnail layout is normal, but when I open it in a new tab or download it, I see that it is full size. this adds additional load to the page. how can i fix this.
I used regenerate thumbnails plugin and woocommerce tools but it didn’t improve.
note: wordpress’s media default settings are normal. In the form of 150 300 1024.
woocommerce product image settings are normal. In the form of 600 300.
150×150 images are available. I wonder if the theme is not calling these pictures?
Hello, @oguzkaraarslanweb,
Please read and follow the instructions written in this article: https://www.businessbloomer.com/woocommerce-single-product-image/
Regards, P-THEMES.
I have a question about the Hi Portfolio I want to display all the images in my current portfolio on one page. Although I disabled Enable Ajax Load and Enable Infinite Scroll It is now set to move the page How can I display them all on one page?
solved is another matter I want to display portfolio images in two columns for mobile phones
Hello, @hree0319,
1. Sound’s Good!! that you have managed to solve your issue by yourself, you are the best.
2. Could you please share the screenshot of your issue, and the page URL on which you want that layout, so that I’ll check and help you out accordingly?
Regards, P-THEMES.
Hello, @hree0319,
Could you please share the screenshot as well with me here to check?
Regards, P-THEMES.
Hi. Im using the shop demo 17 I would like to replace the checkout button in the minicart with view cart button instead, and also remove the view cart link on top.
Hello, @bigal99,
Unfortunately, this is not possible as there is no such option in our theme for it, so this requires extra Customization.
Regards, P-THEMES.
I feel that I dont get any support from you, last time I had to figure it out myself. This question can be resolved with altering css since its there but its hidden:
”#mini-cart:not(.minicart-offcanvas) .buttons>a:first-child { display: none;” } So there is no way to make this not hidden??
-
Figured it out. display:block!important;
Sound’s Good!!
