23223 comments found.
Judging by all these comments it seems you are going to seriously need to work on another update – Brand pages have turned into post archives and many others have complained about this with no work around. We’ve had to roll back to previous update because of your introduction to the post builder. Please fix this. What is the point of these updates if they always cause issues.
Hello, @matod,
That needs to be fix in the code and we already noted it down, and we will add that code in our theme with the upcoming update soon, for now, we requested you to contact us via our support system with your site WP Admin and Cpanel Login details so that we will help you out in solving it on your site and if you are not able to contact us via our support system then you can contact with me via my email aizazawan55@yahoo.com
Regards, P-THEMES.
Where can we find the license key for Revolution Slider? The plugin is half useful without the license key. Thank you.
Hello, @migtech,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, another new problem: posts category listing is broken.
Under “theme options > post > blog & post archives > archive layout” I selected one layout but when I check a category listing like the URL I submit here, the listing seems to be broken. It was working when I first set it. Maybe your last update and the broken builder is the cause of this.
Not only fails the “archive layout”, nothing seems to work: page layout, pagination…
I opened a ticket for this: https://p-themes.zendesk.com/hc/en-us/requests/7904Please help
Hello, @marianogi,
I have just confirmed from the support department and they said that they already replied to your support ticket #7904 so please check back your support ticket reply now and reply to it accordingly, and when you have the opened support ticket then please colloborate there, do not communicate at multiple places for the same issue at the same time, it will cause issues for both of us.
Thanks for your understanding.
Regards, P-THEMES.
Hello, how do I translate this “Register Now”?
https://prnt.sc/dzJox33fgVHUHello, @rolazika,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
All of the product sections on my home page have disappeared since the new update. I see all of them in the backend of the site.. but on the front end of the site I see nothing.
Hello, @shaverty,
Please make sure that you have updated the Theme and Core plugin as well properly, If yes then we have to check it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, is it possible to have a discount code or a campaign?
Hello, @doktorteknik,
Unfortunately no, we do not have such offer for now. You have to go with the regular price.
Regards, P-THEMES.
Updating from version 6.4.1 to 4.5.0 removes somehow all css files. so basicly no css will be loaded. very weird
Hello, @eaonflux,
I have just checked your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/Xrn60mDM so it must be the cache issue at your end nothing else.
Regards, P-THEMES.
i did a rollback
Hello, @eaonflux,
I see then please follow these steps of debugging before and after updating the theme: https://themeforest.net/comments/28761698
Regards, P-THEMES.
Was the head.php file but i see you fixed it wit the 4.5.1
Hello, @eaonflux,
Yeah we did 
Regards, P-THEMES.
oh just a side note for anyone that made a custom head.php refactore the new head.php with your custom code and all will be fine
Sound’s Good!! and thanks for sharing this usefull info here, It might help some other customers as well
Hello. I have a problem updating the theme. It costs version 6.3.2 when you upgrade to version 6.4.1, all products from categories and widgets disappear … request 7598 … I wrote to you in the support service 6 days ago. How long does it take to get a response from support ? Thank you.
Hello, @denlvov,
I am sorry but not been 6 days, It’s been 3 days, as you generated your support ticket at late night on weekends and after that today we replied to your support ticket with a proper solution, so please check back your support ticket reply now and reply to it accordingly.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hello. Thanks for the answer. I didn’t use this theme for a long time as I had other projects on other themes. And had no such problems with any of them. When I installed your theme, I immediately ran into a whole range of problems … I wrote to you about several earlier. Here is the full sketch: - Bug when updating (all products from all categories disappear) - Incorrect work of widgets. - Incorrect installation of the translation of the theme to another language. It turns out that I purchased a problematic product for which I still need to pay. What guarantees can you give me that you can fix all the bugs?
Hello, @denlvov,
Really sorry for the inconviniance but we have tested our latest theme many times and there is no such issue with our latest update and nor other customers faced such issue.
Are you using the Child Theme on your site? Have you Customized the theme with Child Theme? Have you Customized the Theme Core files in Parent Theme? Are you using third party plugins on your site? Are you using server cache? There could be any reason, but without understanding and without debugging, its really simple to write and put all the blame on the theme directly.
This is really an offensive behavior, Please follow the instructions you got in reply to your support ticket and reply your support ticket back again with your response, you will get the help from our experts.
Regards, P-THEMES.
Hello, @web0405,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.tabs .nav-tabs .nav-link .tab-title {
color: #fff !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Thank you for the response. I had bought this theme with extended support. Was unable to use this theme at that time. Now I am trying to install and use this theme. I am glad you are able to answer my queries. Thanks
tried with this code but. its not working’
Hello, @web0405,
I can see the code is not there on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue.
Regards, P-THEMES.
After the last update the child theme is not working properly anymore pls a fix. Very bad!
Hello, @XlXDesignz,
Have you done Customization in your Child Theme? might be those Customization is no more compaitable with the latest plugins and theme, so you have to check that Customization again with your developer, OR delete the Child Theme and Create the new one again and I am sure, you will not face this issue anymore.
Regards, P-THEMES.
Hi , yesterday i scan the site for viruses , and after that site settings and site beauty is lost , pls check home page with (ctrl + refresh) , can u suggest what happen with it ?
Hello, @anuj01,
Could you please share the screenshot that how your site was looking before? For now I have checked your site and it is showing like this: https://postimg.cc/nXMwBtvv if you think it is working fine for me, then there must be the cache issue at your end nothing else.
Regards, P-THEMES.
virus scanner moved some logs file to quarantine, after which this issue occurs, other pages formatting also gets disturbed.
Hello, @anuj01,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, @marianogi,
I have just confirmed with the support department and they said that they already solved and replied to your support ticket, so please check back to your support ticket reply now and if needed, reply to it accordingly.
Regards, P-THEMES.
I am using this theme https://www.portotheme.com/wordpress/porto/elementor/transportation/, how do i change all the images on the homepage?. how do i remove the phone number, days and social icons in header.
Hello, @leomark34,
In order to know how to change the images of the homepage and the section above the header (Header top) kindly watch this complete video for a better reference to understand. Video link: https://streamable.com/k88zc7
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/01/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, Presale question.
Can I use the theme for multiple websites when I buy it? Thanks!
Hello, @arvilaglobal,
First of all, thanks for showing your interest in Porto WordPress
1 single license is used for 1 single live URL only, this is Envato policy and with all the themes on ThemeForest and you may wish to confirm from them as well, furthermore, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
After updating to the new version, add to basket on single product pages is not ajax… FYI
Hello, @ReneHoj,
On single product page, we do not have Ajax Add to Cart functionality, so this is not possible for now, and requires extra Customization.
Regards, P-THEMES.
In shop page is it possible to add filter for tax:product_tag?
Hello, @Mortenko,
You can add the product tags to choose for filtering the product in Shop Page Sidebar using Widget: “Product Tag Cloud” and set that widget under Woo Category Sidebar and it will work for you. Other then this, you have to try with any third party plugin which better meets your requirements.
https://postimg.cc/Sn1X81XHRegards, P-THEMES.
Just a last query – i want to remove left sidebar from this page
https://drsrs.in/product-category/single-use-syringes/can you guide ?
Hello, @anuj01,
That is actually the sidebar of the Shop page, the Shop Category page picks the Shop Archive page sidebar by default, and if you want to remove the sidebar from any specific product category page, then you have to go to Products >> Categories and edit the particular product category and choose the Layout & Sidebar as “Without Category Sidebar”.
https://postimg.cc/VrZjPCPPRegards, P-THEMES.
I bought this theme for single use. I used it for a demo site for a year. The site is still active but i want to transfer the purchase code to the new domain. Now I want to use it on another new site. How do i go by it?
Hello, @phredds,
If you are already using the theme on one of your site then you can not use it on another site with same purchase code as this is against Envato policy and copyright violance.
You have to delete the theme from first site and then you can use it on another site, but then you have to reset your purchase code first.
Regards, P-THEMES.
How do I reset the purchase code
Hello, @phredds,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
There is option for reviews under the product page but I want reviews with photos so customers can also share the photos. Please guide me how can I do it ? Thanks!
Hello, @efaizi195,
By default, WooCommerce does not provide such functionality, So you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
I bought this theme for single use. I used it for a temporary site 5 years back. That particulat site has been deleted. Now I want to use it on another new site. I need to renew my code to be able to do that. SIngle website usage at any one time is allowed, right?
Hello, @naved,
Yes, 1 single license is used for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well.
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
