23223 comments found.
A new option appeared within the porto app, which was a new way to customize much better than current with many more options, but that way just disappeared???? how can I get it back?
Hello, @fabiodropbusiness,
Really sorry for the inconviniance but I am unable to understand your issue, Could you please explain it more clearly, if possible with some screenshots for my better understanding?
Regards, P-THEMES.
Should be a very easy implementation for you, but very useful. Thanks
Ok, I just realize that I can’t see the code in header.php but it works. Probably is in another file. thanks
Hello, @lcdesignweb,
You will find that function under porto\inc\functions\layout\header.php
Regards, P-THEMES.
Your theme conflicts with polyang. After updating to the latest update the conflict causes products to no show on the front and back end
Hello @Positivity_Apparel,
Thanks for your report, we will look into it soon and if found the issue will solve with the upcoming update of the theme.
Regards, P-THEMES.
Hello, getting following error when i create the new product.
Warning: include_once(E:\xampp\htdocs\diyajalao\wp-content\plugins\porto-functionality/builders/elements/single/elementor/post-format.php): Failed to open stream: No such file or directory in E:\xampp\htdocs\diyajalao\wp-content\plugins\porto-functionality\builders\elements\single\init.php on line 2509
plsease help
Hello, @ibrave,
Could you please make your site live and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I have tried everything, but whenever I install the “CLEANING BUSINESS” demo it just does not work, my site is all messed up and out of place
Hello, @fabiodropbusiness,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/LhHk74R7 it must be the cache issue at your end nothing else. Try to clear the cache and check back.
Regards, P-THEMES.
Hello Team,
Can you please reset all the licences relqted to my account.
Thank you very much
Hello, @yassernachid,
Done, I have reset your purchase codes, now you can use the same purchase codes for activation of your theme.
Regards, P-THEMES.
Hi Team, I have already bought the theme for one customer and I am interested to buy the theme again, This is a pre sale question. I have a requirement as to hide the shop completely and required to show only for people with login credentials. Basically a private shop for authorised people. Is this theme has this feature? Kindly let me know.
Hello, @manishchander,
You can show/hide the Price of the products based on the user role using our theme options: https://www.portotheme.com/wordpress/porto/documentation/shop-catalog-mode/
Other then that, you can try with any third party plugin which better meets your requirements, you can read this article as well: https://barn2.com/hide-woocommerce-shop-except-logged-in-users/#:~:text=Go%20to%20WooCommerce%20%E2%86%92%20Settings,password%20protection%20for%20your%20store.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
This query is not related to the existing purchased product. This is a presale question to buy it again.
Ok I see, Sorry for that inconviniance and misunderstanding.
Hi i use my purshace code with a old web site and i can’t reset my code 
Hello, @Prettyhoops,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Can we decided which products are at the top in viewing on the web, without them being in alphabetic order????
Hello, @jshapan,
On which page do you want to achieve this? On the Shop Archive page or on Custom Page created under WP-Dashboard >> Pages?
Regards, P-THEMES.
On the shop page. https://divineart.store/ I have had to put numbers in the title to get this to sort in the order that my client would like them to appear. If you roll over one of the products, you see see the number and then the name. We would like to remove the number and have them appear in the we have them now but can find no way in your system to make this happen.
One other question, I heard through another designer that Woo Commerce was stopping to allow payments in PayPal, it that true??? If so, as we are just launching this site, is there another payment system that you recommend we use?I am so grateful for your reply. I own two copies of Porto and is the first time I have had a client who wanted an actual store. Most of clients are image sites such as authors. I love this template, it was so easy to use!!! Very grateful that I found it.
It is a wonderful template!!! I will be recommending it highly to my designer friends.
Hello, @jshapan,
1. For the Products, you can use Simple Custom Post Order plugin: https://wordpress.org/plugins/simple-custom-post-order/ and rearrange the products as per your requirements from backend and it will automatically apply on frontend as well.
2. You heard wrong, Please read this article from WooCommerce: https://woocommerce.com/document/woocommerce-paypal-payments/
Regards, P-THEMES.
I can’t thank you enough for the help!! I only have one last question. There is a button on each product “Ask a Question” that I can’t get into to set the notifications. Can you tell me where it is managed. I have been all over WooCommerce and the products and am at a loss of what to do. And again, this is a great template.
Hello, @jshapan,
That is not coming from WooCommerce, If you are using any MultiVendor plugin then you have to look into that MultiVendor plugin settings for that Ask a Question button.
If you are using the WCFM MultiVendor plugin then you have to look under Settings>Modules>Inquiry Tab
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/12/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, I’m posting this here as I can’t seem to login to the ticket support. I am using the Yith Pre-order plugin but finding that Porto keeps loading the page in a Lazy Load style (I have it turned off in Speed Optimise > Performance) but as a result the site is not loading a certain java code I need to show the pre-order date on the products due to the lazy load. Is there anywhere else the options might be that I need to disable to stop the Lazy load effect on the page ?
Hello, @stbrice30,
Please try to turn OFF the Skeleton Mode from Porto >> Theme Options >> General and check back.
Regards, P-THEMES.
Thanks alot, that fixed it : )
You’re Most Welcome!!
Hello, How can I add extra field (Text area) so the customer can add specific option for his order?
Thank you.
Hello, @motahar,
Please watch and follow the instructions shown in this video: https://www.youtube.com/watch?v=a1b0E-Cd_lQ
Regards, P-THEMES.
Hello, Thank you for your quick response, My question is how to add field to let the customer write what he want or describe what he want.. not for the Admin.
Thanks
Hello, @motahar,
Unfortunately, there is no such option in our theme for this, so you have to try with any third party plugin which better meets your requirements, you can read this article: https://pluginrepublic.com/woocommerce-custom-fields/
Regards, P-THEMES.
Hi! How can I remove the blue strikethrough in the title of the product?
https://ibb.co/SJH62tmHello, @alexpeterlong,
Your site is on maintenance mode, could you please share the live site URL with me here, so that I will check and help you out with the Custom CSS to fix it?
Regards, P-THEMES.
Hello!
My website is still working normally, and you can access it with the link: https://donghomanhdung.com.vn/.
Thank you!
Hello, @alexpeterlong,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
a.product-loop-title {
text-decoration: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
At the moment I have reactivated the parent theme on the site https://www.rattisrl.store/ How can I fix the child problem?
Hello, @danilofrizzi,
I see, so you are having the issue with the Child Theme, Have you used any Customization code in the Child Theme? If yes then please check that code with your developer OR if not then please delete the Child Theme and create it again from Porto >> Setup Wizard >> Child Theme.
And check back to your site after clearing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I deleted the baby theme and recreated it by following the given steps. Before doing this I made a backup of the old baby. Once I uploaded the new one, I added the custom CSS and uploaded header.php to the child again Apparently it was this file that was causing problems. Now everything seems to be working. Thank you
Hello, @danilofrizzi,
Sound’s Good!!
You are the best 
Regards, P-THEMES.
Hello! sorry my english, I’m using a translator. I’m having a strange problem, on my site the filter option disappeared in my store when entering from my cell phone.
The categories are below me and are not shown with the filter button.
https://tierraturismo.com/excursiones/Thank you
Hello, @santirubio,
You have to go to Porto >> Theme Options >> General and turn ON the option “Show Sidebar in Navigation on mobile” https://postimg.cc/r0wyXDFf
It will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Update 6.5.0 breaks one of my clients sites entirely, seems to be OK update on more basic clients. Client who is using shop 26 demo: https://www.portotheme.com/wordpress/porto/shop26/ completely fried the site after upgrade to 6.5.0, rolling back to previous version restored the site.
Please look into this. someone made a big screw up haha
Hello, @4tcmedia,
1. Are you using the Child Theme with Customization code on your site?
2. Have you Customized the Parent Theme Core files?
3. Are you using third party plugins on your site?
4. Have you added any Custom Code in Theme Options?
5. Are you using the server cache?
6. Have you update the theme and Functionality plugin properly?You have to check all the steps above one by one, there could be one of the reason of your site breaking when updating the theme.
Otherwise please take the complete backup of your site and contact us via our support system with your site WP Admin URL and Credentials, and with the permission to debug your site which includes deactivating all the third party plugins and on site customziation as well, so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Team.
Yes, we are web developers – we know how to debug the site and have been updating Porto for many clients for a number of years. I will do all those required checks again tomorrow – & reach out should there still be an issue.
Even if there is a third party plugin which is conflicting, simply updating your theme shouldn’t break it. 6.4.0 and below work fine, the latest update to 6.5.0 doesn’t – its really as simple as that I think.
I think i’ve helped you guys out quite a lot with reporting bugs and helping fix – I will try my best tomorrow to find the issue in the update and report to you.
Again, the update is fine for all other clients – its just one client using shop 26 template.
Hello, @4tcmedia,
We really appritiate it, and we really thankfull to you to check and notify the bugs/issues to us, we always try to listen our customers and help them out.
Actually many of the customers are using Shop 26 but did not reported such issues.
So please try to debug it again and then let me know the result.
Regards, P-THEMES.
I’ve rectified the issue – The issue is caused by Porto making edits to the core code of header.php, so anyone using a child theme has to refresh their header.php to match the core theme.
Hello, @4tcmedia,
Sound’s Good!! that you found the culprit and thanks for sharing the solution here, it might help some other customers as well having the same issue with Child Theme.
Regards, P-THEMES.
Hey. I tried to create a new page, but it seems that the theme doesn’t let the styles made on the page. I make a box in ELEMENTOR but when I go to view the page the style appears messy. Could it be something related to the theme’s CSS? Can you help?
Hello, @contatomovelinteligente,
We have tested the latest theme many times and there is no such issue with our latest theme, the issue must be on your site only, and that might be the cache issue, please try to clear the cache and check back, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hey!
how can i restore the standard product gallery that WooCommerce ? I don’t want the porto template to open it.
Hello, @bakszi10,
Which standard gallery are you talking about? could you please explain it a bit more clearly for my better understanding if possible with some screenshots.
Regards, P-THEMES.
I have a Product Fields plugin.
And it only works with the woocommerce standard product gallery.
This is a plugin that allows you to make changes to the product image when ordering.
However, the porto-controlled product gallery does not allow this.
I want to disable the Porto theme function only on the product page.
Please help me.
Send instructions.
Hello, @bakszi10,
You can Show and Hide the thumbnails of the Single Product from Porto >> Theme Options >> WooCommerce >> Product Image & Zoom, Other then that, there is no such possible option and requires extra Customziation.
Regards, P-THEMES.
Hi porto support, I saw number of demo, Is there allow take the block or the element from other demo to other, example take its from product page in demo (Shop Demo 42) https://www.portotheme.com/wordpress/porto/shop42/shop/ to demo Industry Factory in product page (https://www.portotheme.com/wordpress/porto/industry-factory/product/iron-pipes/) or other blocks ? thanks
Hello, @aelwakeel,
First of all, thanks for showing your interest in Porto WordPress
Yes you can pick any demo any section on your site as per your requirements using Porto Studio: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
thanks for quick reply me.
You’re Most Welcome!!
Can anyone explain why my quick view has stopped working? It seems to be trying to pull in the data but it doesn’t happen.
Site copied to staging site, please see the screenshot.
https://paste.pics/ba7f6e895c47648a8dce96c7b8497877 https://fts2.wpengine.com/product-category/primers-admixes/Thanks!
Hello, @jamesw115,
Please go to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there, save changes and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
That unfortunately doesn’t fix it I now get the error The requested content cannot be loaded. Please try again later.
Happy to renew support if we can get a quick fix to this.
This was working fine until a recent update. What could have changed as not much has changed on the website over the last year.
The plot thickens. If I downgrade from PHP8 to 7.4 it works. Any ideas?
Hello, @jamesw115,
I see, Yes, please use PHP version 7.4 for now, it’s not fully ready for the PHP version 8.0.
Regards, P-THEMES.
hello, it’s possible to display product category description below product and not on top ? thanks you
Hello, @soghima,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to Porto >> Template Builder >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find the Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally check your site after removing the browser cache.OR
Simply you can create your own Category Archive page using our template builder : https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-archive-page-using-porto-template-builder-and-with-wp-bakery-page-builder/ as per your requirements.
Regards, P-THEMES.
