236 comments found.
Hi, i have 3 gray lines apear whenever I am looking at my page on mobile and i cant find a way to remove them. Please help.
Hello,
You can enable/disable “Display lines in content background” option in Pelicula Core Options > General (please see screenshot). This option can also be adjusted on individual pages so please check it there too.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Qode Interactive
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Hello, do you have a live streaming function? Something like WpStream. I want an all in one theme for my video website and really like Pelicula. I want to know if you have the live feature available before I purchase
Hello,
This is not a feature of the theme unfortunately. You can try to add this feature with some 3rd party plugin, however, we haven’t tested such plugins with the theme and we cannot give you an exact recommendation.
Support
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Hi, thanks for the quick response! I am interested in having live feature included by default on your theme for easy access to my customers. I don’t want third party plugins as they add load to my site.
The Vidmov theme have done something similar to what I want but I like your theme better. The added Wpstream plugin in their theme and you can just click on a button on the site to go live. I believe they used WpStream API. Please check it out to see what i mean https://themeforest.net/item/vidmov-video-wordpress-theme/35542187#
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Hi again, thanks! I understand that you are busy with other priorities but this is so important for me and I will appreciate it if you can let me know here when/if you decide to add the feature in the future.
Hi,
This is not something we can confirm nor guarantee at the moment. Thank you for understanding.
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Thanks anyways!
I’m interested in buying Pelicula. But I don’t see in the previews a “one page” version. Is it possible to have a link of a predefined one page template? Thanks
Hello,
Thank you for reaching us!
You can add anchor links to the menu and anchor IDs to the sections and the menu items will link to the sections of the same page.
Do let us know if you have any additional questions.
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Is this compatible with WP 6.1.1 ?
Hello,
Thank you for reaching us!
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Do let us know if you have any additional questions.
Support
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Qode Interactive
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For the Pelicula – 03 Parallax Showcase Live Template, can you set a looping .mp4 file for the background on the top header rectangle where it currently reads “Pelicula + Independent, Award Winning, Video Production….” , or can it only be a static image?
Hi,
First section of this homepage is built with Slider Revolution, please see screenshot.
Slider Revolution has an option to set up video background and you can find more info in the documentation in this link.
Do let us know if you have any additional questions.
Support
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Hi, regarding the mobile header: why isn’t there an option to chose a dark or light skin? The mobile navigation opener is a fixed svg with fill rgb(17,17,17) [black] and currently can’t be changed. You’ve added an option to chose a mobile header logo for each post, which is ridiculous. It has to be a global setting. I need some of my mobile headers to be dark and some to be light (as it covers a slider). I know to code and I can make it myself, but this should come with the template really. Why the skin I’ve chosen for a post/page can’t be also applied to mobile? Why the mobile navigation opener is always black here?
Hello,
Mobile logo can be set globally in Pelicula Core Options > Logo > Mobile Header Logo Options tab (please see screenshot). Background color for mobile header can be changed globally in Pelicula Core Options > Mobile Header, however there isn’t an option to set different color on individual pages. This can be achieved with some custom css and our support agents will gladly help you with this. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hello, I wrote to activate my license but it says wait and it’s been like this for a very long time. Please I need urgent help.
Hello,
Please try the suggestions from the article in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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There was no response to the ticket I opened for support for 3 hours. I say my job is urgent. Can you please help now?
Hello,
We’ve checked and we see that your ticket has now been updated with response.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Edge Portfolio part of
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I haven’t received a response for 2 days. The situation is a bit urgent. can you help me?
Hi,
Once again please understand that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. Your ticket should be updated with response now.
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My problem is still not solved
Hi,
Please follow instructions our support agent has provided and if you need further assistance please continue the conversation with our support team. Thank you.
Support
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I posted a support request at Qode Interactive – it has been 24 hours i have no replied. We have issues with Please Wait Error… please advise
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi there, What happens if after finishing the website with the “Película” license, I deactivate it and then activate it on a new website? Is the first site affected in any way?
Hello,
Please note that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
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Does that mean that the web continues to work but cannot be edited?
Hi,
It is necessary to have your purchase code registered on live domain for everything to work correctly.
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the interactive links home page template did not come in the rev slider or download of the files. Where can I find this template of the home page so I can use for my website
Hi there,
If you are missing the sliders somehow you can always import them manually. Please have a look at this tutorial here.
If you still need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello there! I’m trying to make the gallery look like the Masonry – Small page and the Masonry portfolio (some big images and some smaller ones), but it’s not working. What am I doing wrong?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
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Hello there, In your descriptiin here you mention “translation ready”. What does that mean? There is a way to “activate the translation easily?
Hi there,
Thanks for writing in!
All our themes are fully translatable and you can read more about it here.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Presales question: Is there an update soon for Wordpress 6.0.3, in your roadmap?
Hello,
Thank you for reaching us!
We don’t have any ETA when the update will come out, however once it is updated this will be listed in the change log.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Did you solve the issue with WP 6 update ? or should we wait ?
Hi there,
Thanks for writing in!
The theme is compatible with WP 5.8 on our changelog. We did test the theme for WP 6.0 and it is working fine. Usually block based widgets are requiring higher resources but you can always try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
We hope this helped.
Support
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My site crash when I update. It’s breaking the db. I did a clone, no luck after many tests. But I’m using CPT and ACF, it can come from there too. I’m going to test with the widget plugin, thx.
Hi there,
Please try to disable all your third party plugins and see if this will resolve your issue.
Also check if you have the latest version of the themes and its bundled plugins.
Keep us updated on this.
Support
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My bad, not your fault ! Thx to your advices I deactivated all the plugins and figured out that it was the filter everything pro plugin making the mess, not the update, not your theme. Everything is good !
Hi there,
Glad to hear that you managed to find the cultprit of it.
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Interactive Link Page has a Youtube contents playing problem on mobile device!
When you are browsing the page on iphone, Youtube contents doesn’t play on some devices ; iPhone Chrome, iPad Safari, iPad Chrome.
Please let me have solutions. Thanks.
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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After register Qode Help Center, Once I submit Purchase code there, I can not find my “Product Type” on the list, which is
Pelicular – Video Production and Movie Theme.
Please let me know what I have to do.
Oh… I meant PROFILE not Product Type.
Hi,
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
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Is it possible to apply Custom classes in Elementor, for example to a “Section Title”? In other words: I have a custom class with a
and now I wanted to format it with a custom class to look like an H1 and apply it to the Title of a “Section Title”
Is it possible to apply Custom classes in Elementor, for example to a “Section Title”? In other words: have a custom class with a p and now I wanted to format it with a custom class to look like an H1 and apply it to the Title of a “Section Title”.
Hi there,
Thanks for writing in! Within the Section Title widget you do have an option to add a custom Class for it.
We hope this helped and if you need any further assistance please submit a ticket on our help center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
A few questions before purchasing your theme :
-Is it fully compatible with Wordpress version 6.0.1? -Is it fully compatible with Elementor Pro version 3.7.3? -Is the logo “p” of the waiting screen and the welcome screen fully customizable? -Are the fonts used easily customizable?
Pending your answers.
Best regards.
Hi there,
Thanks for writing in! You can see the latest compatibility within our themes specification page, currently 6.0.1 compatibility is not listed but since the theme is compatible with WP 5.8 and we are aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
Elementor Pro compatibility is not supported and our theme is compatible with the regular free version of Elementor which is more than enough to achieve anything you do see on our website demo.
The Logo and fonts are customizable for sure and feel free to check our themes documentation for more info.
We do hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Thank you for your answers. So I will wait for the realization of the fix and would buy your theme with great pleasure. Do you have any idea when this update will be released?
Best regards
Hi,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
Support
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Qode Interactive
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Can this have audio/music autoplay in the background? https://pelicula.qodeinteractive.com/fullscreen-showcase/
Hello,
Video autoplay is blocked in Chrome unless the video is muted and you can find more info here.
Do let us know if you have any additional questions.
Support
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This demo isn’t loading, https://pelicula.qodeinteractive.com/landing/ in Chrome.
Hello,
Thank you for reaching us!
We couldn’t reproduce this behavior. Please try to access it once again and let us know if you are still experiencing same behavior. Also, please try accessing it from incognito browser as it could be that some browser extension is blocking loading of the page.
Do let us know if you have any additional questions.
Support
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Hey! Can I build my website with this theme offline using bitnami? I’m getting in a lot of trouble with elementor saying “this page can’t be reached”. Also, PHP Time Limit, PHP Max Input Vars and Max Upload Size are all issues that I’m also facing
Hi there, Thank you for reaching us!
You can always install the theme on a local installation, but if you get this error you can check this article here, also our recommandation on server resources here
If you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello guys. It is possible to place a CTA/Button in the top menu. And a fixed CTA/Button in the lower right corner of the page. Thanks
Hi there,
Thanks for writing in! You can add a button in the left from main menu widget area or perhaps use a top bar where you also can place a button/CTA.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Well…. My widget area doesn’t work. I don’t understand the reason.
Hi there,
It is a bit hard to tell from here so please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
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