23223 comments found.
Still waiting for you to process my refund. Thanks
Hello, @BraveMarketingAgency,
Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, which can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards, P-THEMES.
Hi, all the demo you have can be used with Elementor?
Hello, @colourinvasion,
You can check all the Elementor Demos here by filtering Elementor on our Demo site: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Here is the screenshot: https://postimg.cc/23fvRgT7
Regards, P-THEMES.
Is it possible with the Porto theme to have a banner on the Shop page that can change based on the category selected in the sidebar? I know a static banner is doable… but is it possible to have this banner be more dynamic?
Hello, @SQLGuru,
Actually, for this you have to create blocks for every category in the Porto >> Template Builder check image: https://postimg.cc/f3zxcwbs , and then you have to edit the categories you want as I did: https://postimg.cc/XGZBLXSR and then set the block you created in the edit category page “Banner Block” like this: https://postimg.cc/XpTWBJQZ
In this way, you can show the specific banner on specific categories you want.
Regards, P-THEMES.
Thank you so much!!
this link is not working: https://postimg.cc/f3zxcwbs,
Please check it here: https://postimg.cc/f3zxcwbs
Thanks again!
You’re Most Welcome!!
This sounds like such a stupid question, and for something that should be so easy, I am just not finding the solution.
Please could you let me know how to have the Product Category on the Shop page sidebar – expanded?
As it currently sits, I have hierarchy enabled, but by default, the entire structure is collapsed. I would like to have it completely expanded.
Please advise.
Hello, @SQLGuru,
Unfortunately, this is not possible as there is no such option in the widget to expend it automatically, this requires extra Customziation.
Regards, P-THEMES.
Could one add some jquery to the page to accomplish this? Or would it be as simple as CSS?
Hello, @SQLGuru,
You have to try with the JS or JQuery, this will not be possible with the simple Custom CSS.
Regards, P-THEMES.
Understood. I will give it a bash. Thanks again!
Sure, Sound’s Good!!
Just for completeness, I had to use a small amount of CSS and jQuery – which I used the onpage blocks for. I have left a copy of the code here: https://jsfiddle.net/ns9e1krv/2/
Hello, @SQLGuru,
Sound’s Good!!
You are the best 
Thanks for sharing that usefull code here, it must help some other customers as well having same issue.
Stay Safe and healthy, Take Care. Have a nice day.
Regards, P-THEMES.
bom dia estou com problema no porto studio, quando você clica em importar não acontece nada. tentei de tudo, pode verificar para mim?
Hello, @brunoibunker,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, and then try to use the Porto Studio, I am sure you will not face this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Is there any way to use a relationship ACF Field for Post Grid in Page Builder? ACF Field & ACF Group do show up as drop down choices, but they show they query the actual fields and groups and not their values. For example if I have a CPT for an Artist on a gallery shop, I’d like to show only selected products under this Artist using a Post Grid.
Hello, @aggelikids,
Unfortunately, this is not possible as there is no such possibility with the Porto Post Grid element, so this requires extra Customization.
Regards, P-THEMES.
Hello and thanks for the Quick Reply. Just to be clear, I’m referring to WP Bakery Page Builder’s “Post Grid” which does have a Custom Query as a data source and not “Porto Posts Grid”. I was asking if there’s a custom query that can fetch posts from an ACF Relationship Field, that would give amazing strength to the customization of Porto. Data Sources do have ACF Field and ACF Group in the dropdown menu, but if used they return the names of the actual custom fields and groups not their values.
Hello, @aggelikids,
I got your point, For now there is no such feature, but I am forwerding this to our development department for cosidering to add that feature in the theme with the upcoming updates of the theme, and it will be heavily considered.
Thanks for your understanding.
Regards, P-THEMES.
Hi, I have the same issue as CAISafety01 does. The product page looks very bad because of uneven height thumbnail images. Why does it lose the default size: 150×150? Please quickly give us a solution for this.
Hello, @crazy_cube,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I think there is something broken in the new theme update. While adding images to the product gallery on the product page, the output is showing the images as disproportionate instead of square. Take a look here. https://caisafety.com/product/fixed-vertical-ladder-with-grab-rails-and-ladder-fall-arrest-system/ My theme is up-to-date and settings set to 1:1. The theme is not registering the image url to 150×150.jpg, instead it is taking the default high resolution image from the gallery. What is the fix to this? When I deactivate the theme and change to Storefront, the thumbnails are square again. I certainly know this is a theme bug but cannot find it.
I am referring to the thumbnails specifically, and not the main product image
Hello, @CAISafety01,
Actually, You uploads different size of images for product on your site as you can see in these images: https://postimg.cc/tsxn4Yr3 and https://postimg.cc/tnsCvMw3 and https://postimg.cc/8J0Tvbcj
In the Dashboard >> Appearance >> Customize >> WooCommerce >> Product Images you have options to set the product images size as you can see in this image: https://postimg.cc/9rPv5p2Z
The ideal image resolution for the products is equal to or greater than 600×600 pixels. Please use the same size images for all the products multiple sizes will cause unexpected issues on the site.
Regards, P-THEMES.
You pretty much repeated what I already told you I had tested. Anyway, I found out where the error is originating from your theme. It is the file: product-thumbnails.php in the dir \themes\porto\woocommerce\single-product.
If you remove the file from the theme, the original WooCommerce file takes over, and this results in Square thumbnails, like it was in your past updates.
WooCommerce changed a lot of code in their last two updates in these files, and I guess Porto did not push the update for these files to reflect WooCommerce changes. As a result, it broke the square thumbnails.
I am still not sure how to modify the code in the porto theme for this product-thumbnails.php file, so if you can tell us what specifically needs to be modified. Thanks.
Hello, @CAISafety01,
Ok, Could you please share your site WP Admin and Cpanel or FTP Login details on which you are facing the issue via our support system, so that our experts will check it for you on your site and help you out accordingly?
Regards, P-THEMES.
This theme has too many bugs and yet no improvements. How do I disable header top block with wpbakery page builder
Hello, @samreh,
In order to disable the header top navigate to the Dashboard >> Porto >> Theme Options >> General >> HTML Blocks there is a section named “Top” edit and remove the content from it as per your need.
Check the image: https://postimg.cc/VdnszpPT
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
the HTML block is empty and it’s still showing. I can’t even disable it in the homepage
Hello, @samreh,
We have to check it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
I’m not going to pay for any support extension. Why make life difficult people with what you call theme. I use WPbakery page builder. Just tell me what to do here
Hello, @samreh,
Ok let me know which Demo you have imported have that one, so that I will import that demo at my end and will confirm you.
Regards, P-THEMES.
The updates still continue to break our client’s sites. The head.php issue is still not resolved. The head.php is empty, so if anyone else has a CSS issue after updating, you’ll need to copy your head.php contents over to the updated version.
Hello, @DogByteDesign,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
We already fixed the issue by copying the head.php from porto folder to our child theme folder, and then updated the Porto theme.
Sound’s Good!! You are the best
Hello
please guide me as per request here is screenshot https://i.imgur.com/FkmcQhD.png
1. where i can edit these categories
2. how to remove show all link its making messing this content so i will start just with 1st link
3. how to edit this heading
4. how to edit this or where its getting this information
5. where to edit this link
6. where to edit this image
Thank You
Hello, @Kyo_Kusanagi,
Thanks for the screenshot. Below are all the steps that you asked for.
1- To edit the categories simply edit the page from there you can set the specific category IDs you want to set check the image: https://postimg.cc/v4HNK173
2- By default, there is no option in the widget like this you can hide the show all using custom CSS code but the content of the show all tab will still appear changes requires customization.
3- It is showing the portfolio title there if you change the name of the portfolio title the name will be changed on the page automatically: https://postimg.cc/mPPQhMQc
4- It is showing the categories of the portfolio. check the image: https://postimg.cc/sMmtfk4f the categories you assign to the portfolio will show there.
5- Sorry to say, you cannot edit this because it will let you to that single portfolio page. It is a widget of the portfolio so it will just show the important info and will add the link so that when the user wants to see full details user will click on the link.
6- It is a featured image set in the portfolios as you can see in the image: https://postimg.cc/1VZQVpny you can edit/remove it as per your need.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi , i have followed the instructions to install the theme with the demo, but after installing the demo , the css seems to be broken , can you check at https://flukesaudi.com/ ,
thanks in advance
Hello, @rana_cronic,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hello, I want to add the brands in my store. I want that when we add a product, we must have to select a brand which will also visible in the product description and by clicking on that brand image, people would be able to see all the products of that brand. Can you please help us in this regard.
Thanks!
Hello, @efaizi195,
You can try with this plugin on your site: https://wordpress.org/plugins/brands-for-woocommerce/
Regards, P-THEMES.
how do i change the image of category banner and home slider?
Hello, @emmawizzy801,
Please watch these videos:
https://www.youtube.com/watch?v=bptjJOERxMY&t=5s
https://www.youtube.com/watch?v=ZJVixlz3dNE&t=23s
https://www.youtube.com/watch?v=qlhOBpYDw9Y&t=14s
Hope this helps.
Regards, P-THEMES.
Hi! I would like to have a custom sidebar for each category in my shop. The idea is to have a sibebar that only show items that are related to just the opened category.
I have made a custom sidebar in Appreance -> Sidebars.
Sidebar is now showing on Appreance -> Widgets area, but when i try to edit this sidebar and save it doesnt save the changes i have made.
I have also made a custom menu in Appreances -> Menus.
Hello, @Jettools,
We have to check it for you on your site, Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
I reached your customizing team by email ptheme.customize@gmail.com but i havent got an answer. I sended email from email ended johe.fi.
Hello, @Jettools,
I have just confirmed from the Customization department and they said that they already replied to your request, so please check back your email reply now.
Regards, P-THEMES.
i want to install the shop demo, Should i install all the plugins that comes with the setup wizard?
how can i display the search form in full at the header bottom when browsing on mobile?
Hello, @emmawizzy801,
1. You have to go to Porto >> Setup Wizard >> Plugins and Install and Activate all the plugins from there, those are required for the Demos.
2. Unfortunately. this is not possible as on mobile it shows the search icon by default.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
When I purchase this template and want to change from my current Wordpress template (with WooCommerce), how can I prevent any downtime before I have all plug and play (layout working and shop running)?
Hello, @Sazjewelry,
First of all, thanks for showing your interest in our theme
You can try it on the test site or local, not on the live site and if everything will go smoothly then you can apply it on your live site.
Regards, P-THEMES.
I don’t know how that works with a test or local site, can you advise me?
Hello, @Sazjewelry,
Please try to clone your site on a test site using any plugin and then try to Install our theme on that site, and check back your content or site, if all will work fine then you can do the same for your live site. This is how it works, OR you can contact the Customization team as well for the paid Customziation services seperately.
Regards, P-THEMES.
Thank you, I have emailed the customization team.
You’re Most Welcome!!
Hi Porto,
In my home: https://www.candleart.es I have added the subcategories at the top page by shortcode. But I want to add also the “main” categories example: https://www.candleart.es/aceite-esoterico/ And I don’t know how to do it. I went to category – edit to see the ID category. But even I have added to shortcode is not showing in home page the main categories.
thanks,
Hello, @Joaquim_,
Have you tried to use the Porto Product Category OR Porto Product Categories element? Please try that element on your site and set it as per your requirements.
Regards, P-THEMES.
I have some questions. 1. I enabled the mobile sticky menu on my website but It does not takes up all the space from left to right, there is a gap. How do i make the menu take all the space? 2. I can’t find a register button that i can add to the header. 3. How can i increase the size of the logo?
Hello, @emmawizzy801,
1. I have just tested your site on my personal mobile phone and it is working perfectly fine for me, I have captured the video for you as well, you can watch it here: https://www.veed.io/view/4ce58d22-7439-4370-beb1-3c924be3559a?sharingWidget=true it must be the cache issue at your end nothing else.
2. How and where you have added that button?
3. On Desktop or Mobile version?
Regards, P-THEMES.
i have not added the button because i don’t know what is the registration link of my website
i want to increase the logo size both on desktop and mobile
how can i display the search form in full at the header bottom and make it appear on every page when browsing on mobile?
Hello, @emmawizzy801,
1. You will find the registration page of your site under Pages and you can copy that page URL.
2. You have to change the size of the Logo from Porto >> Theme Options >> General >> Logo Icons as per your requirements.
3. Unfortunately. this is not possible as on mobile it shows the search icon by default.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I would like to know where I can change this bar to even remove it or to take some of the margin off https://prnt.sc/gHHlhRRB5OK-
Hello, @fabiodropbusiness,
That is actually the breadcrumbs and you can turn it ON/OFF from Porto >> Theme Options >> Breadcrumbs.
And you can reduce the space by reducing the content padding from Porto >> Theme Options >> Skin >> Breadcrumbs: https://postimg.cc/NyKsJNZz
Regards, P-THEMES.
