26722 comments found.
I love this theme. It would be very helpful for SEO and things requiring verification if Link XFN fields were added to things like the social media widget, buttons in visual composer, and generally anywhere else links are used in blocks and widgets. Thanks!
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am navigating to the ‘Home Page – Elementor’ and then clicking “Edit with Elementor”. I continue to receive the following error:
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
There’s no email coming to my inbox, and do not know how to access Elementor from here. May someone please assist as soon as possible?
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Updated to 29.2. Change log shows WP Bakery v 6.10 is in this release but I still has 6.9. Please add 6.10 to the bundle. thanks.
After I deleted WP Bakery 6.9 I we as successful in adding 6.10.
Hello,
We are glad that you’ve managed to resolve this in the meantime.
When updating theme and bundled plugins we recommend following instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, I switch the theme to php 8.0 and its not compatible, my server will not be having support for 7.4 anymore this months, how can I keep using Bridge now?
Oh, sorry, I tested again and it was a plugin conflict,
The only issue is that there are old templates with WOcoomerce 7, will you be updating those soon please?
Hi there,
Thanks for writing in! The theme will for sure be updated. When it comes to WooCommerce you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thanks.
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Hi, I tried to insert my code but it shows that is already in use. However I dont know where is used and I think any of my sites is currently using it.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, is Bridge 29.1 compatible with version 6.1 of Wordpress? The site is using WPBakery as the editor.
Hi there,
Thanks for writing in! We can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You may get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
I can’t update some of theme plugins, like LayerSlider, Slider Revolution and WPBakery, it says : “To update directly register your license key now or purchase a new license key ”.
How can solve this problem please ?
Hi there,
Thanks for writing in! Please note that WPBakery, LayerSlider and Rev Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Is the Theme ready for Woocommerce 7? Thx
Hi there,
Thanks for writing in! we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
Great theme! I just set up and imported (Tailor) https://bridge191.qodeinteractive.com/
But the Contact Form 7 forms is not importing? Is there a way to get the premade forms you have in the demo?
Hi there,
Thanks for writing in! You should know that you should have had Contact form 7 installed and activated prior to importing the demo content, that is when the forms do get imported as well.
So please try to import the demo content once again with the Contact form 7 active.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m trying to use SNAP SCROLL feature from Elementor but not working with your theme. If I switch to Hello Elementor or any from WordPress it works fine. Any help will be more than welcome. =) Thanks in advance.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, there! I report a warning that appeared to me in after last woocommerce update (ver. 7.0.1): “Your theme (Bridge) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.” Any solution?
Hi there,
Thanks for writing in! we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I imported an elementor demo (dentist) and I’m seeing “Failed to load resource: the server responded with a status of 508 ()” on the widgets page. How do you fix this? I’ve tried re-installing the theme and demo but no luck.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Once i buy the theme can i use elementor to add youtube playlist
Hi there,
Thanks for taking an interest! You can add a video but we do not have an option to add the complete playlist. Perhaps this can be added by embedding the code of the playlist or with some third party plugin.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I need to transfer the licence of 1 of my bridge licences to another domain – please assist
Hi there,
You can always deregister the theme through our HelpCenter and if you still need assistance with this feel free to send us a mail to our help center providing your purchase code in it and our team will help you.
Thanks.
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I have uploaded your theme on my cPanel but now I’m facing this ERROR “There has been a critical error on this website. Please check your site admin email inbox for instructions.” Even i didn’t activated the theme. 
Hi there,
Thank you for reaching us!
Perhaps this article can help you here Also, if you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I had an issue with my site so I reset my site setup w/o unregistering the purchase code. Now I’m unable to use the same code on my new site. Is there a way to unregister the old domain so I can use it on my fresh installed site? (domain is the same but the old wp site no longer exists)
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can also always deregister the theme through our help center
If you still need assistance with this you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I am having problems setting the homepage, I put in the settings the static page and selected page I want as homepage but the theme keeps returning me the articles page. can you help me fix this? thank you
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had to delete wordpress to reinstall it, and when re-entering the item purchase code, the template tells me that it is already installed and does not let me install the template again. What I can do? Because I already paid for the template when I bought it and the license was forever.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks
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Hello, I bought your theme for a website. I have updated the website and when I enter the purchase code again it tells me “The code is already registered for another domain” and this is impossible. Please I need to know what is going on and find a solution. I no longer have support for the theme but it is not a support theme but a valid license. I am looking forward to your response. Thanks in advance. Loneliness.
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
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Hello, everything is updated. That’s not the problem. I need a solution soon please.
Hi there,
We’re always available to help you if you need further assistance with this. So could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
After activating theme I receive this error “Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options. “
When I go to the registeration page, it shows it is registered.
How do I fix?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
