23223 comments found.
Hello, I’ve sent multiple messages through your website. I’ve needed to know which domains my licenses are attached to. I’ve been waiting for responses for a few days. How do I get in touch with someone from your team to resolve this?
Hello, @javier7,
Could you please write me via email aizazawan55@yahoo.com with this comment URL so that I will further check it for you and help you out.
Regards, P-THEMES.
Hello I’ve sent an email to aizazawan55@yahoo.com regarding this and still haven’t gotten a response. Ive been trying to get an answer for about 5 days. Will you help?
Hello, @javier7,
Could you please share the email with which you contacted? So it will help me to locate your email?
Regards, P-THEMES.
From: Message The Market date: Nov 2, 2022, 9:54 AM EST subject: Porto theme licenses
From: Message The Market date: Nov 3, 2022, 12:28 PM EST subject: Porto theme licenses
Hello, @javier7,
Unfortunately, I am not able to locate your email, Could you please send it again?
Regards, P-THEMES.
Hello this is starting to get frustrating. Ive been waiting for 7 days. I sent multiple messages through your website and your email address and you guys still cant give me access to the licenses I paid for. Ive given you exact times and dates of the emails I’ve sent. I just sent another email and here is the screenshot: https://ibb.co/9ZGMtMq
Ive been trying to start a website.
Hello this is starting to get frustrating. Ive been waiting for 7 days. I sent multiple messages through your website and your email address and you guys still cant give me access to the licenses I paid for. Ive given you exact times and dates of the emails I’ve sent. I just sent another email and here is the screenshot: https://ibb.co/9ZGMtMq
Ive been trying to start a website.
Hello this is starting to get frustrating. Ive been waiting for 7 days. I sent multiple messages through your website and your email address and you guys still cant give me access to the licenses I paid for. Ive given you exact times and dates of the emails I’ve sent. I just sent another email and here is the screenshot: https://ibb.co/9ZGMtMq
Ive been trying to start a website.
Hello this is starting to get frustrating. Ive been waiting for 7 days. I sent multiple messages through your website and your email address and you guys still cant give me access to the licenses I paid for. Ive given you exact times and dates of the emails I’ve sent. I just sent another email and here is the screenshot: https://ibb.co/9ZGMtMq
Ive been trying to start a website.
Hello this is starting to get frustrating. Ive been waiting for 7 days. I sent multiple messages through your website and your email address and you guys still cant give me access to the licenses I paid for. Ive given you exact times and dates of the emails I’ve sent. I just sent another email and here is the screenshot: https://ibb.co/9ZGMtMq
Ive been trying to start a website.
Hello, @javier7,
Sorry for the inconvenience but not before, now I got your 2 same emails and I have replied to them as well, please check back to your email reply now and reply to them accordingly: https://postimg.cc/6y4vHmhf
Regards, P-THEMES.
Hello, @javier7,
Sorry for the inconvenience but not before, now I got your 2 same emails and I have replied to them as well, please check back to your email reply now and reply to them accordingly: https://postimg.cc/6y4vHmhf
Regards, P-THEMES.
Hi, I bought this theme, I installed on my web but I cannot change colors of headers, text and others. I see changes at setting but at real website its still blue. how can I fixed?
Hello, @prstek,
Let me try to explain it to you, when you save any changes from theme options, it rewrite those changes to the portostyles folder files which are responsible for the site CSS to work. So sometimes because of file permission issue, sometimes server cache issue, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under portostyles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this make sense now and claer enough.
Regards, P-THEMES.
Hi, I want to deactivate License from old website so can use it on new one. what is the process, the old domain is expired, i have no access to deactivate from their.
Hello, @netincome4you,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hello Support team, How to refund this theme? It’s not have requirements for my website.
Hello, @sndteam,
Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, which can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-Regards, P-THEMES.
im trying to edit the home banner on the shop 18 demo and i cant find where to do so? i dont want to replace it just edit the background
Hello, @chairmanali,
Please watch this video I have captured for you, you have to edit the page with page builder and then edit the sections and change the content and images as per your requirements: https://www.veed.io/view/aabbcd29-7310-4b74-964b-a747da887de2?sharingWidget=true
Regards, P-THEMES.
How to remove this custom html block? It appears when someone search the products and it shows on the left side. Please see this below screenshot. Thanks!
https://paste.pics/88a62df39df1253641dc2af4c5a0e492Hello, @efaizi195,
That is because of the Search Result page always adopts the layout of the content type which you choosed for the search, like in your case you choosed the search content type as “product” so it is adopting the shop page layout and that Custom HTML block is coming from the Appearance >> Widgets >> Woo Category Sidebar, so you have to remove it from there and it will be removed from the Shop and Search result page.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
How can the popup be removed? I deleted the popup and there is still a greyed out when you enter the site after 3 seconds. I’ve had this problem from the start! thank you
Hello, @claudiograph66,
Actually, There are two ways to set and remove the popup.
1- Navigate to the Dashboard >> Porto >> Template Builder >> there you will see the block named “Newsletter Popup” like this: https://postimg.cc/BXJLNQL9 simply edit it and then remove the condition from it like this: https://postimg.cc/75G2JtJf and https://postimg.cc/BXt8R7gM then save settings and check back to your site after clearing the browser cache. Deleting the block only will not resolve the issue because the condition was set to it appear blank.
2- On the page in which the popup appears simply edit it then scroll down at the bottom you will see the widget named “Porto Modal Box” like this: https://postimg.cc/GHR7QYxL simply hide the row as I did in this image: https://postimg.cc/v4Bvqvgs then save settings and check back to your site after clearing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/06/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Thank you but I can’t make the changes because I’m using Elementor. Can I install both builders at the same time? Thanks.
Hello, @claudiograph66,
1- Actually, for the Elementor it is the same. Simply navigate to the Dashboard >> Porto >> Template Builder >> edit the “Newsletter Popup” block with Elementor there you will see the condition button as you can see in this image: https://postimg.cc/F7jNQS7k simply click on it and remove the condition from it check the image here: https://postimg.cc/YvGVHKXn then save settings and check back to your site after clearing the browser cache.
2- The second, way is also the same edit the page with Elementor open the navigator to find the “Modal Box” widget just like this: https://postimg.cc/LqBFcF5d simply remove this widget and save settings then check back to your site after clearing the browser cache.
Note: Please try to avoid using more than 1-page builder plugins it will cause unexpected issues on the site.
Regards, P-THEMES.
Hello team, the intro-call-to-action-1 block is not working properly and is affecting our 7 websites using the Porto theme.
“https://www.portotheme.com/wordpress/porto/studio/?porto_builder=intro-call-to-action-1”
Can you please issue a hotfix ASAP?
Hello, @aimng,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello Support team,
Users should not be required to pay for support to fix bug in your theme. Please check your own library of blocks. The block is clearly broken. This is not an issue of our site.
https://www.portotheme.com/wordpress/porto/studio/?porto_builder=intro-call-to-action-1Hello, @aimng,
Could you just please contact me via email aizazawan55@yahoo.con with this comment URL? so that I will further check it for you and with you to solving this issue on your site. Please.
Regards, P-THEMES.
Done, no reply received since then.
Hello, @aimng,
Replied to your email please check back your email reply now and reply to it accordingly.
Regards, P-THEMES.
Hello, I purchased the porto theme not long ago and I’m using it now, however there are some issues. I have pages on my website, but when I go to my website -> pages to check it doesn’t show up. I contacted WordPress customer support and found a plugin called “porto-functionality” which was throwing errors on the site. After disabling the plugin, my website -> page -> published is displayed normally.
Hello, @myhigrow,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Cant login to support page. I want to reset my purchase key.
Hello, @vsarkov,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hello. I’ve been using Porto for 2 years now without any problem, but now I can’t update to 6.5.2 (same goes for Porto Functionality) as it tells me that “This code was already used in another site” !!! Can you please help me fix this. Thank you.
I think I know what happened.. I had my wp installed in a subdirectory and I’ve recently moved it to root. Should I de-activate my purchase code and activate it again?
Hello, @agam3,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Please reactivate your theme again and then try to update.
Regards, P-THEMES.
It all works fine now. Thank you
You’re Most Welcome!!
Is it possible to remove menu in mobile? I just want to display menu in Desktop and Hide in mobile. Can it be done in Proto Theme?
Hello, @kavan_palangappa,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can hide the Menu on mobile using Header Builder and with Custom CSS as well.
Regards, P-THEMES.
I am NOT happy with this purchase. As “Porto Theme – Functionality” Plugin Needs update every month , which has to be done Manually , it does NOT update automatically like other plugins . the site looks ugly without update, can you solve it ?
Hello, @anuj01,
We are really sorry for the inconvenience that you faced with working on our theme, there is no such issue with our theme update, always you first have to update the theme and then try to update the plugin.
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with the same purchase code and then try to update the plugin Automatically from Appearance >> Install Plugins, I am sure you will not face this issue anymore and if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
The intro-call-to-action-1 block has been broken for more than a year now
“https://www.portotheme.com/wordpress/porto/studio/?porto_builder=intro-call-to-action-1”
Is this theme still actively maintained?
Hello, @cesprovider,
Sorry for the inconvenience, we have fixed it now, please check back again: https://www.portotheme.com/wordpress/porto/studio/?porto_builder=intro-call-to-action-1
Regards, P-THEMES.
It is not fixed, the block is still missing most CSS, background color and font style that are present in the PortoBuilder preview, demo and previous versions of the theme.
Please check again the link you pasted.
Hello, @cesprovider,
Ok we will fix it too soon, please be patience and stay tuned.
Regards, P-THEMES.
Hello support team, any update on this?
Hello, @cesprovider,
Really sorry for the inconvinaince, but could you please directly contact us via our email aizazawan55@yahoo.com with this comment URL, so that we will check and help you out asap.
Regards, P-THEMES.
Hi, How can add Scrolling Progress Effect to my website. I saw the documentation but it is not clear. I want to add Scrolling Progress Effect in place of top control icon. please advise.
Hello, @alphastorekw,
It is the element of our theme Progress Bar and here are the styles of that element: https://www.portotheme.com/wordpress/porto/shortcodes/progress-bars/ you can simply copy the WP Bakery code of that element style from here and paste it on your site anywhere, it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Thanks for your reply. I renewed the support. I was not asking about progress bar, i was asking about the below: https://www.portotheme.com/wordpress/porto/shortcodes/shortcodes/scroll-progress/ I want to make the same as shown on above page. https://postimg.cc/VJ0MxZV1 Kindly advise. Thanks in advance
Hello, @alphastorekw,
You have to use the “Porto Scroll Progress” element and set it as per your requirements: https://postimg.cc/FkxDwrDY
Regards, P-THEMES.
how can I apply to whole website?
Hello, @alphastorekw,
Please watch and follow the instructions shown in this video, which I have captured for you: https://www.veed.io/view/f45a09d1-e5b8-4d95-8b91-a6b7f259abb1?renderId=745f5ffb-bd40-4d02-8510-8e84adb636e4
Regards, P-THEMES.
It worked like a charm! Thank you.
You’re Most Welcome!!
one more thing, how can i make it( Scrolling Progress Icon) visible on mobile? Thanks in advance.
Hello, @alphastorekw,
You have to use the Custom CSS code to show it on mobile version too, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 767px){
.porto-scroll-progress-circle {
display: inline-block !important;
}
}
Regards, P-THEMES.
Hello, @Kyo_Kusanagi,
Could you please share the page URL on which you have that section or element so that I will check it for you further and help you out if possible?
Regards, P-THEMES.
Hello, Please can you reset my license so I can assign it to a new website: Tnkrealestate.com Thanks
Hello, @cosero,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Is there an easy method to get a “View Cart” button on to the mini-cart popout? Currently it only has the Checkout button.
I can see the button is there for the off-canvas option, but they don’t want to use this option. Is it a Simple Mini-Cart type
Hello, @SQLGuru,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#mini-cart:not(.minicart-offcanvas) .buttons>a:first-child {
display: inline-block !important;
}
Regards, P-THEMES.
Thank you so much as always! Your prompt response and efficient service is extremely appreciated! That code worked a treat.
You’re Most Welcome!!
Hello. I am looking for a theme that users can create referral links to earn commissions by sharing the products we will offer
Hello, @arisonzorrilla,
Unfortunately, there is no such option in our theme for it, you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
how do i customize and edit the login and registration form?
Hello, @emmawizzy801,
The Login and Registration Forms are coming from the WooCommerce plugin and our theme does not have any influence on it, so you can try with any method which suits your requirements, please read the below-given threads:
https://www.wpbeginner.com/wp-tutorials/how-to-create-a-custom-woocommerce-customer-login-page/
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
Regards, P-THEMES.
